1. Assessment Plan
The student must be assessed as satisfactory in each of the following assessment methods in order to demonstrate competence in a variety of ways.
Evidence number/ Task number Assessment method/ Type of evidence/ Task name Sufficient evidence recorded/Outcome
Assessment task 1 Knowledge Test (KT) S / NS (First Attempt)
S / NS (Second Attempt)
Assessment task 2 Project (PT) S / NS (First Attempt)
S / NS (Second Attempt)
Outcome C ? NYC ?
Date assessed:
Trainer signature:
2. Completion of the Assessment Plan
Your trainer is required to fill out the Assessment Plan Outcome records above, when:
• You have completed and submitted all the requirements for the assessment tasks for this cluster or unit of competency.
• Your work has been reviewed and assessed by your trainer/assessor.
• You have been assessed as either satisfactory or unsatisfactory for each assessment task within the unit of competency.
• You have been provided with relevant and detailed feedback.
Every assessment has a “Feedback to Student” section used to record the following information. Your trainer/assessor must also ensure that all sections are filled in appropriately, such as:
• Result of Assessment (satisfactory or unsatisfactory)
• Student name, signature and date
• Assessor name, signature and date
• Relevant and detailed feedback
3. Unit Requirements
You, the student, must read and understand all of the information in the Unit Requirements before completing the Student Pack. If you have any questions regarding the information, see your trainer/assessor for further information and clarification.

Pre-Assessment Checklist: Task 1 - Knowledge Test
The purpose of this checklist
The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it.
Section 1: Information for Students
? Make sure you have completed the necessary prior learning before attempting this assessment.
? Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.
? Make sure you understand what evidence is required to be collected and how.
? Make sure you know your rights and the Complaints and Appeal process.
? Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix - Appendix A and negotiate these with your trainer/assessor).
? Make sure that you have access to a computer and the internet (if you prefer to type the answers).
? Make sure that you have all the required resources needed to complete this assessment task.
? The due date of this assessment task is in accordance with your timetable.
? In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.
? The request for an extension to submit your assessment work must be made before the due date.
Section 2: Reasonable adjustments
I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox.
? I do require reasonable adjustment
? I do not require reasonable adjustment
Declaration (Student to complete)
? I confirm that the purpose and procedure of this assessment task has been clearly explained to me.
? I confirm that I have been consulted about any special needs I might have in relation to the assessment process.
? I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.
? I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.
? I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.
? I confirm that I am ready for assessment.
Student Name: ______________________________________
Student Signature: ___________________________________
Assessment method-based instructions and guidelines: Knowledge Test
Assessment type
• Written Questions
Instructions provided to the student:
Assessment task description:
• This is the first (1) assessment task you must successfully complete to be deemed competent in this unit of competency.
• The Knowledge Test is comprised of seven (7) written questions.
• You must respond to all questions and submit them to your Trainer/Assessor.
• You must answer all questions to the required level, e.g. provide an answer within the required word limit, to be deemed satisfactory in this task
• You will receive your feedback within two (2) weeks, and you will be notified by your Trainer/Assessor when your results are available.
Applicable conditions:
• All knowledge tests are untimed and are conducted as open book assessment (this means you can refer to your textbook during the test).
• You must read and respond to all questions.
• You may handwrite/use a computer to answer the questions.
• You must complete the task independently.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
• As you complete this assessment task, you are predominately demonstrating your written skills and knowledge to your trainer/assessor.
Resubmissions and reattempts:
• Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.
• The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.
• For more information, please refer to the Training Organisation’s Student Handbook.
Location:
• This assessment task may be completed in:
? a classroom
? learning management system (i.e. Moodle),
? workplace,
? or an independent learning environment.
• Your trainer/assessor will provide you with further information regarding the location for completing this assessment task.
Instructions for answering the written questions:
• Complete a written assessment consisting of a series of questions.
• You will be required to answer all the questions correctly.
• Do not start answering questions without understanding what is required. Read the questions carefully and critically analyse them for a few seconds; this will help you to identify what information is needed in the answer.
• Your answers must demonstrate an understanding and application of the relevant concepts and critical thinking.
• Be concise, to the point and write answers within the word-limit given to each question. Do not provide irrelevant information. Remember, quantity is not quality.
• You must write your responses in your own words.
• Use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups based on attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender-inclusive language should be used.
• When you quote, paraphrase, summarise or copy information from other sources to write your answers or research your work, always acknowledge the source.
Purpose of the assessment
This assessment task is designed to determine the most applicable information and communications technology (ICT) solution and facilitate its implementation and knowledge regarding the following:
• Knowledge of the business environment impacts from proposed Information and Communications Technology (ICT) solutions
• Knowledge of techniques used in assessing organisational readiness, including:
o focus groups, interviews and surveys
o risk analysis
o SWOT analysis
o problem tracking
• Knowledge of techniques for assessing options and validating solutions
• Knowledge of organisational change management processes
• Knowledge of the principles of solution performance metrics
• Knowledge of key policies and documentation required to assess and validate ICT solutions
• Knowledge of organisational procedures applicable to assessment and validation of ICT solutions.
Task instructions
• This is an individual assessment.
• To ensure your responses are satisfactory, consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.
• To be assessed as Satisfactory in this assessment task, all questions must be answered correctly.

Assessment Task 1: Knowledge Test
Provide your response to each question in the box below.
Q1:
Answer the following questions regarding the business environment impacts from proposed Information and Communications Technology (ICT) solutions
1.1. Discuss, in 100-200 words, why it is important to examine the impact of potential Information and Communications Technology (ICT) solutions on the business environment.
1.2. Explain how potential Information and Communications Technology (ICT) solutions can impact the business environment? Answer using 200-400 words.
Satisfactory response
Yes ?
No ?
Q2:
Answer the following questions regarding the techniques used in assessing organisational readiness, including:
• focus groups, interviews and surveys
• risk analysis
• SWOT analysis
• problem tracking
2.1. Explain how focus groups, interviews and surveys can help assess organisational readiness? Answer using 250-500 words.
2.2. In 250-500 words, discuss the criteria for performing risk assessment analysis for information collection in an organisation.
2.3. What is a SWOT Analysis for assessing organisational readiness? Answer using 100-200 words.
2.4. Discuss the purpose of problem tracking for identifying and assessing organisational readiness using 200-400 words.
Satisfactory response
Yes ?
No ?
Q3:
Answer the following questions regarding the techniques for assessing options and validating solutions
3.1. Identify eight (8) tasks required for assessing options and validating solutions.
3.2. What are the key considerations when assessing organisational readiness and the techniques for assessing options and validating solutions?
3.3. Explain the purpose of solution validation using 100-200 words.
Satisfactory response
Yes ?
No ?

Q4:
Answer the following questions regarding the organisational change management processes
4.1. Explain organisational change management, and what can cause it? Answer using 100-200 words.
4.2. Discuss adaptive and transformational change management processes using 200-400 words.
4.3. What are the eight (8) effective organisational change management processes? Answer using 200-400 words.
Satisfactory response
Yes ?
No ?

Q5:
Answer the following questions regarding the principles of solution performance metrics
5.1. What are the main principles of effective solution performance metrics? Answer using 150-300 words.
5.2. Identify the four (4) purposes of implementing the principles of solution performance metrics.
Satisfactory response
Yes ?
No ?
Q6:
Answer the following questions regarding the key policies and documentation required to assess and validate ICT solutions
6.1. What key policies and procedures should we analyse and document in relation to assess and validate ICT solutions? Answer using 150-300 words.
6.2. What factors are critical to the success of assessing and validating ICT solutions? Answer using 150-300 words.
Satisfactory response
Yes ?
No ?
Q7:
Answer the following questions regarding the organisational procedures applicable to the assessment and validation of ICT solutions
7.1. In 100-200 words, explain the function of organisational procedures applicable to the evaluation and validation of ICT solutions.
7.2. Discuss the organisational procedures applicable to assessing and validating proposed ICT solutions using 200-400 words.
Satisfactory response
Yes ?
No ?
Assessment Results Sheet
Outcome First attempt:
Outcome (make sure to tick the correct checkbox):
Satisfactory (S) ? or Not Satisfactory (NS) ?
Date: _______(day)/ _______(month)/ _______(year)
Feedback:
Second attempt:
Outcome (please make sure to tick the correct checkbox):
Satisfactory (S) ? or Not Satisfactory (NS) ?
Date: _______(day)/ _______(month)/ _______(year)
Feedback:
Student Declaration • I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and/or links to my sources.
• I have kept a copy of all relevant notes and reference material that I used as part of my submission.
• I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. I accept that the work I submit may be subject to verification to establish that it is my own.
• I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.
• All appeal options have been explained to me.
Student Signature
Date
Trainer/Assessor Name
Trainer/Assessor Declaration I hold:
? Vocational competencies at least to the level being delivered
? Current relevant industry skills
? Current knowledge and skills in VET, and undertake
? Ongoing professional development in VET
I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student.
Trainer/Assessor Signature
Date
Office Use Only The outcome of this assessment has been entered into the Student Management System
on _________________ (insert date)
by (insert Name) __________________________________
Pre-Assessment Checklist: Task 2 - Project
The purpose of this checklist
The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it.
Section 1: Information for Students
? Make sure you have completed the necessary prior learning before attempting this assessment.
? Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.
? Make sure you understand what evidence is required to be collected and how.
? Make sure you know your rights and the Complaints and Appeal process.
? Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your trainer/assessor).
? Make sure that you have access to a computer and the internet (if you prefer to type the answers).
? Make sure that you have all the required resources needed to complete this Assessment Task (AT).
? The due date of this assessment task is in accordance with your timetable.
? In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.
? The request for an extension to submit your assessment work must be made before the due date.
Section 2: Reasonable adjustments
I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidence as required and select the correct checkbox.
? I do require reasonable adjustment
? I do not require reasonable adjustment
Declaration (Student to complete)
? I confirm that the purpose and procedures of this assessment task has been clearly explained to me.
? I confirm that I have been consulted about any special needs I might have in relation to the assessment process.
? I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.
? I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.
? I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.
? I confirm that I am ready for assessment.
Student Name: ______________________________________
Student Signature: ___________________________________
Assessment method-based instructions and guidelines: Project
Assessment type
• Project - Manage assessment and validation of ICT solutions
Instructions provided to the student:
Assessment task description:
• This is the second (2) assessment task you must successfully complete to be deemed competent in this unit of competency.
• This assessment task is a project.
• You are required to manage assessment and validation of ICT solutions in this assessment task.
• You will receive your feedback within two (2) weeks, and you will be notified by your trainer/assessor when your results are available.
• You must attempt all activities of the project for your trainer/assessor to assess your competence in this assessment task.
Applicable conditions:
• This skill test is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook or other learner materials during the test).
• You will be assessed independently on this assessment task.
• No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
• As you complete this assessment task, you are predominately demonstrating your skills, techniques and knowledge to your trainer/assessor.
• Your trainer/assessor may ask you relevant questions during this assessment task
Resubmissions and reattempts:
• Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.
• The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.
• For more information, please refer to the Training Organisation’s Student Handbook.
Location:
• This assessment task may be completed in:
? a classroom
? learning management system (i.e. Moodle),
? workplace,
? simulated work environment,
? or an independent learning environment.
• Your Trainer/Assessor will provide you with further information regarding the location for completing this assessment task.
Purpose of the assessment
The purpose of this assessment task is to manage assessment and validation of ICT solutions in a range of contexts and industry settings.
• Skills to assess and validate at least three different proposed ICT solutions according to stakeholder requirements.
• Skills to compare and assess transition requirements between different solutions
• Skills to analyse output variances between at least three solutions
• Skills to recommend solutions in priority order
• Skills to confirm solution metrics and evaluate solutions
• Skills to document work performed in assessing and validating solutions.
Task instructions
• This is an individual assessment.
• To ensure your responses are satisfactory you should consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.
• Your writing must be concise, to the point, not provide irrelevant information and according to the word limit given.
• You must write your responses in your own words.
• You will be required to complete all parts of this assessment task.
Assessment environment
The assessment can be completed in one of the following assessment environments:
• Online environment
• Simulated environment/ Classroom environment
• Workplace environment
Online Environment
Assessment task instructions
• The purpose of this assessment task is to determine the most applicable information and communications technology (ICT) solution and facilitate its implementation.
• The training organisation must ensure that the online assessment environment is in accordance with the requirements specified.
• The training organisation will assign a supervisor to the student.
• The training organisation will provide the resources required to complete the assessment task.
• The student must use the templates provided to document their responses.
• The student must follow the word-limits specified in the templates.
• The trainer/assessor must assess the student using the performance checklist provided.
Online environment requirements
Assessment task environment
This assessment task will be completed in an online environment prepared by your training organisation.
All required resources to complete the assessment task will be discussed with the student before they commence the assessment. The online environment is very much like a learning environment where a student is able to practice, use and operate appropriate industrial equipment, techniques, practices under realistic workplace conditions.
Requirements for the online assessment environment
The trainer/assessor will ensure that the online assessment environment is set up to complete this assessment task.
The online environment consists of:
• A learning management system where the student will be required to complete their job-related tasks and activities
• The standard operating/workplace procedures related to the tasks and activities.
• The trainer/assessor will provide the student with assistance throughout the assessment activity.
The online environment must meet the following criteria:
Opportunities for the student to: Yes/No/NA
Follow standard operating/workplace procedures
Use up-to-date software and equipment
Work within stated timelines to meet deadlines
Gain experience in the challenges and complexities of dealing with multiple tasks
Experience prioritising competing tasks and dealing with contingencies
The environment to work with others in a team
Online assessment environment sufficient to communicate, contribute and participate in tasks and activities.
Assessment environment sufficient to work independently and manage workload
Resources, tools, and equipment requirements
The following resources, tools and equipment required to complete the assessment task will be discussed with the student before they commence the assessment:
• Workplace personnel/stakeholders to participate in the questioning session requires active participation in a range of creative thinking activities
o Please refer to the roles and responsibilities section for more information
o This should be organised by the training organisation either via, LMS, telephone conferences, video conferencing or anything of a similar nature
• required policies and legislation
• business analysis practices and tools
• industry software packages
• required hardware, equipment and its components
• reports and plans prepared for projects including proposed solutions
• portfolio of project work to be undertaken including stakeholder requirements.
Online assessment scenario
You are required to determine the most applicable information and communications technology (ICT) solution and facilitate its implementation. You are required to read and understand a predetermined issue and/or situation and participate in a number of assessment activities.
The following are the goals and objectives to complete this assessment task:
• Assess proposed solutions according to stakeholder requirements
• Identify and analyse solution options and additional capabilities, and confirm they meet stakeholder requirements
• Rank solution options on business value, and advantages and disadvantages of alternatives
• Allocate requirements to solution components and maximise business value
• Facilitate allocation of requirements to specific project release, phase or iteration
• Assess organisational readiness
• Conduct cultural, operational and technical assessment
• Perform stakeholder impact analysis
• Document assessment of proposed solution
• Define transition requirements
• Evaluate old system actual data and metadata
• Develop options for managing ongoing work during transition to the new solution
• Participate in organisational change management recommendations and processes as required
• Validate solution and evaluate solution performance
• Investigate defective solution outputs according to organisational evaluation and valuation procedures
• Identify and assess defects and issues, and discuss potential actions with required personnel
• Realise value delivered by solution
• Develop and validate solution metrics
• Decide solution replacement or elimination
• Document work performed and confirm decision with required personnel
A supervisor will be assigned to you by your training organisation. The supervisor can answer your questions related to understanding the requirements associated with the assessment task. The supervisor will act according to job role and responsibilities.
The supervisor can be your trainer or assessor or a different trainer or assessor or a staff member (including mentors) from the training organisation.
Roles and responsibilities
As part of your job role, you have the following job responsibilities:
• Uses a variety of communication tools, processes and strategies in building and maintaining working relationships
• Critically analyses complex documentation from a variety of sources and consolidates information applicable to specific criteria when determining requirements
• Prepares documentation expressing ideas, exploring complex issues using succinct language and logical structure
• Explores and incubates new and innovative ideas through unconstrained analysis and critical thinking when developing and improving organisation’s goals
• Plans strategic priorities and outcomes within a flexible, efficient and effective context, in a diverse environment exposed to competing demands
• Addresses complex problems involving multiple variables, using formal analytical, lateral thinking techniques, experience and knowledge when focusing on root cause
• Takes a lead role in the development of organisational goals, roles and responsibilities
• Monitors and reviews organisation’s policies, procedures and adherence to requirements when implementing and managing change
• Identifies diversity and seeks to integrate diversity into work context, for managing change, making decisions and achieving shared outcomes
• Gathers and analyses data and seeks feedback
Task requirements
This assessment task requires you to determine the most applicable information and communications technology (ICT) solution and facilitate its implementation. The assessment activities are mentioned within the assessment task.
Simulated Environment
Assessment task instructions
• The purpose of this assessment task is to determine the most applicable information and communications technology (ICT) solution and facilitate its implementation.
• The training organisation must ensure that the simulated assessment environment is in accordance with the requirements specified.
• The training organisation will assign a supervisor to the student.
• The training organisation will provide the resources required to complete the assessment task.
• The student must use the templates provided to document their responses.
• The student must follow the word-limits specified in the templates.
• The trainer/assessor must assess the student using the performance checklist provided.
Simulated environment requirements
Assessment task environment
This assessment task will be completed in a simulated environment prepared by your training organisation.
The simulated environment will provide you with all the required resources (such as the equipment and participants, etc.) to complete the assessment task. The simulated environment is very much like a learning environment where a student is able to practice, use and operate appropriate industrial equipment, techniques, practices under realistic workplace conditions.
Requirements for the simulated assessment environment
The trainer/assessor will ensure that the simulated assessment environment is sufficient to complete this assessment task.
The simulated environment consists of:
• The training organisation as the workplace where the student will be required to complete their job-related tasks and activities
• The standard operating/workplace procedures related to the training organisation
• The trainer/assessor will provide the student with assistance throughout the assessment activity.
The simulated environment must meet the following criteria:
Opportunities for the student to: Yes/No/NA
Follow standard operating/workplace procedures
Use up-to-date software and equipment
Work within stated timelines to meet deadlines
Gain experience in the challenges and complexities of dealing with multiple tasks
Experience prioritising competing tasks and dealing with contingencies
Simulated environment to work with others in a team
Simulated environment sufficient to communicate, contribute and participate in tasks and activities.
Simulated environment sufficient to work independently and manage workload
Resources, tools, and equipment requirements
The following resources, tools and equipment will be made available by the training organisation at the simulated workplace to complete this assessment task:
• Workplace personnel/stakeholders to participate in the questioning session requires active participation in a range of creative thinking activities
o Please refer to the roles and responsibilities section for more information
• required policies and legislation
• business analysis practices and tools
• industry software packages
• required hardware, equipment and its components
• reports and plans prepared for projects including proposed solutions
• portfolio of project work to be undertaken including stakeholder requirements.
Simulated assessment scenario
You are required to determine the most applicable information and communications technology (ICT) solution and facilitate its implementation. You are required to read and understand a predetermined issue and/or situation and participate in a number of assessment activities.
The following are the goals and objectives to complete this assessment task:
• Assess proposed solutions according to stakeholder requirements
• Identify and analyse solution options and additional capabilities, and confirm they meet stakeholder requirements
• Rank solution options on business value, and advantages and disadvantages of alternatives
• Allocate requirements to solution components and maximise business value
• Facilitate allocation of requirements to specific project release, phase or iteration
• Assess organisational readiness
• Conduct cultural, operational and technical assessment
• Perform stakeholder impact analysis
• Document assessment of proposed solution
• Define transition requirements
• Evaluate old system actual data and metadata
• Develop options for managing ongoing work during transition to the new solution
• Participate in organisational change management recommendations and processes as required
• Validate solution and evaluate solution performance
• Investigate defective solution outputs according to organisational evaluation and valuation procedures
• Identify and assess defects and issues, and discuss potential actions with required personnel
• Realise value delivered by solution
• Develop and validate solution metrics
• Decide solution replacement or elimination
• Document work performed and confirm decision with required personnel
A supervisor will be assigned to you by your training organisation. The supervisor can answer your questions related to understanding the requirements associated with the assessment task. The supervisor will act according to job role and responsibilities.
The supervisor can be your trainer or assessor or a different trainer or assessor or a staff member (including mentors) from the training organisation.
Roles and responsibilities
As part of your job role, you have the following job responsibilities:
• Uses a variety of communication tools, processes and strategies in building and maintaining working relationships
• Critically analyses complex documentation from a variety of sources and consolidates information applicable to specific criteria when determining requirements
• Prepares documentation expressing ideas, exploring complex issues using succinct language and logical structure
• Explores and incubates new and innovative ideas through unconstrained analysis and critical thinking when developing and improving organisation’s goals
• Plans strategic priorities and outcomes within a flexible, efficient and effective context, in a diverse environment exposed to competing demands
• Addresses complex problems involving multiple variables, using formal analytical, lateral thinking techniques, experience and knowledge when focusing on root cause
• Takes a lead role in the development of organisational goals, roles and responsibilities
• Monitors and reviews organisation’s policies, procedures and adherence to requirements when implementing and managing change
• Identifies diversity and seeks to integrate diversity into work context, for managing change, making decisions and achieving shared outcomes
• Gathers and analyses data and seeks feedback
Task requirements
This assessment task requires you to determine the most applicable information and communications technology (ICT) solution and facilitate its implementation. The assessment activities are mentioned within the assessment task.
Workplace Environment
Assessment task instructions
• The purpose of this assessment task is to determine the most applicable information and communications technology (ICT) solution and facilitate its implementation.
• The training organisation must ensure that the workplace assessment environment is in accordance with the requirements specified.
• The workplace will assign a supervisor to the student.
• The trainer/assessor can also act as a supervisor to the student as well.
• The workplace will provide the resources required to complete the assessment task.
• The student must use the templates provided to document their responses.
• The student must follow the word-limits specified in the templates.
• The trainer/assessor must assess the student using the performance checklist provided.
Workplace requirements
Assessment task environment
This assessment task will be completed in your workplace.
The requirements for the workplace environment
The assessment task can be completed in the workplace if the student is currently working or has access to a workplace meeting the assessment criteria.
The workplace must meet the following criteria:
Opportunities for students to: Yes/No/NA
Follow standard operating/workplace procedures
Use up-to-date software and equipment
Work within stated timelines to meet deadlines
Gain experience in the challenges and complexities of dealing with multiple tasks
Experience prioritising competing tasks and dealing with contingencies
Workplace environment to work with others in a team
Workplace environment to sufficient to communicate, contribute and participate in tasks and activities.
Workplace sufficient to work independently and manage workload
Resources, tools, and equipment requirements
The following resources, tools and equipment must be available at the workplace to complete this assessment task:
• Workplace personnel/stakeholders to participate in the questioning session requires active participation in a range of creative thinking activities
o Please refer to the roles and responsibilities section for more information
• required policies and legislation
• business analysis practices and tools
• industry software packages
• required hardware, equipment and its components
• reports and plans prepared for projects including proposed solutions
• portfolio of project work to be undertaken including stakeholder requirements.
Workplace scenario
You are required to determine the most applicable information and communications technology (ICT) solution and facilitate its implementation. You are required to read and understand a predetermined issue and/or situation and participate in a number of assessment activities.
The following are the goals and objectives to complete this assessment task:
• Assess proposed solutions according to stakeholder requirements
• Identify and analyse solution options and additional capabilities, and confirm they meet stakeholder requirements
• Rank solution options on business value, and advantages and disadvantages of alternatives
• Allocate requirements to solution components and maximise business value
• Facilitate allocation of requirements to specific project release, phase or iteration
• Assess organisational readiness
• Conduct cultural, operational and technical assessment
• Perform stakeholder impact analysis
• Document assessment of proposed solution
• Define transition requirements
• Evaluate old system actual data and metadata
• Develop options for managing ongoing work during transition to the new solution
• Participate in organisational change management recommendations and processes as required
• Validate solution and evaluate solution performance
• Investigate defective solution outputs according to organisational evaluation and valuation procedures
• Identify and assess defects and issues, and discuss potential actions with required personnel
• Realise value delivered by solution
• Develop and validate solution metrics
• Decide solution replacement or elimination
• Document work performed and confirm decision with required personnel
A supervisor will be assigned to you by your training organisation. The supervisor can answer your questions related to understanding the requirements associated with the assessment task. The supervisor will act according to job role and responsibilities.
The supervisor can be your trainer or assessor or a different trainer or assessor or a staff member (including mentors) from the training organisation.
Roles and responsibilities
As part of your job role, you have the following job responsibilities:
• Uses a variety of communication tools, processes and strategies in building and maintaining working relationships
• Critically analyses complex documentation from a variety of sources and consolidates information applicable to specific criteria when determining requirements
• Prepares documentation expressing ideas, exploring complex issues using succinct language and logical structure
• Explores and incubates new and innovative ideas through unconstrained analysis and critical thinking when developing and improving organisation’s goals
• Plans strategic priorities and outcomes within a flexible, efficient and effective context, in a diverse environment exposed to competing demands
• Addresses complex problems involving multiple variables, using formal analytical, lateral thinking techniques, experience and knowledge when focusing on root cause
• Takes a lead role in the development of organisational goals, roles and responsibilities
• Monitors and reviews organisation’s policies, procedures and adherence to requirements when implementing and managing change
• Identifies diversity and seeks to integrate diversity into work context, for managing change, making decisions and achieving shared outcomes
• Gathers and analyses data and seeks feedback
Task requirements
This assessment task requires you to determine the most applicable information and communications technology (ICT) solution and facilitate its implementation. The assessment activities are mentioned within the assessment task.

Assessment Task 2: Project
This assessment task requires you to work effectively to determine the most applicable information and communications technology (ICT) solution and facilitate its implementation.
In this assessment task, you will be required to read and understand the below-mentioned scenario and complete the following activities.
This assessment task requires you to work effectively as part of project-based teams for an information technology department. You are required to read and understand a predetermined issue and/or situation and participate in a number of assessment activities. You need to complete the following activities:
• Activity 1: Define and assess proposed solutions
• Activity 2: Assess organisational readiness and define transition requirements
• Activity 3: Verify and validate solutions
This assessment task will be completed at your workplace, online or in a simulated workplace environment prepared by your training organisation.
The student is required to read and understand a predetermined issue and/or situation and participate in the following assessment activities.
The predetermined issue and/or situation
You have started working in the ICT department of your organisation.
You are having a number of issues with your current infrastructure and ICT environment, especially when one server fails and a number of people lose access to the applications installed on the server. Other problems are explained in the text below.
Your organisation is currently using virtual machines (VMs) to run software applications on top of the physical servers to emulate a particular hardware system. Hypervisor or a virtual machine monitor, can be a software, firmware or hardware that is used to create and run virtual machines. Each virtual machine has its own guest operating system. VMs of different operating systems can coexist on the same physical server—for example, a UNIX VM can coexist with a Linux VM. Each VM has its own binaries, libraries, and applications, and the VM can be several gigabytes in size. Each VM has its own operating system image, that contributes to the memory and storage footprint. As it turned out, this problem complicates every stage of the software development lifecycle, from development to testing to production and disaster recovery. This strategy also severely restricts device portability between public clouds, private clouds, and conventional data centres.
You and your team have been researching the solutions and identified that containers can be a perfect way to overcome the current challenges your organisation is facing.
Containers run on top of a physical server and its host operating system, such as Linux or Windows. Each container shares the host OS kernel as well as, in most cases, binaries and libraries. Components that are shared are read-only. Containers are therefore extremely -light-—they are just a few megabytes in size and start up in seconds, as opposed to gigabytes and minutes for a VM.
Containers also help to minimise management costs. Since they share the same operating system, only one operating system needs attention and feeding for bug fixes, updates, and so on. This definition is close to that of hypervisor hosts: fewer management points but a significantly larger fault domain. In short, containers are smaller and more compact than virtual machines.
Virtual machines and containers differ in many ways, but the primary distinction is that containers enable the virtualisation of an operating system, allowing multiple workloads to run on a single OS instance. The hardware is virtualized with VMs in order to run several OS instances. Containers, with their speed, agility, and portability, are yet another tool that can help streamline software development.
Container orchestration is the process of automating most of the organisational work needed to operate containerised workloads and services. This involves a wide range of tasks required by software teams to handle the lifecycle of a container, such as provisioning, deployment, scaling (up and down), networking, load balancing, and more.
Other requirements to complete this assessment task:
• the internet, including connectivity
• required hardware, software and applications
• a simulated or workplace project in a medium-to-large enterprise
• observation of the candidate carrying out business analysis work
• reports and plans prepared for the projects
• a portfolio of the project work to be undertaken
• vendor products relating to containerisation technology
• container orchestration service
• load testing application
• text editor
• user command interface (command prompt).
You will be required to demonstrate skills and knowledge to work effectively and efficiently to complete the required assessment tasks and activities in a team environment.
Your supervisor has allocated a team to complete this project. You must complete this task considering the following assessment requirements:
The assessment is based on reviewing, understanding and completing the assessment activities based on the pre-defined incidences.
Applicable organisational policies and guidelines
The following IT policies, guidelines and procedures are applicable at all times:
a. Access to using the IT devices and equipment
1. Choose suitable technologies and software applications to meet the tasks requirements.
2. Adjust workspace, furniture, and equipment to meet the ergonomic needs of the customer.
3. Utilize technology in accordance with organisational needs and in a manner that encourages a healthy working climate.
4. Identify and replace used technology consumables in compliance with manufacturer guidelines and organisational needs.
5. Carry out and/or schedule routine maintenance to ensure that equipment is kept in good working order in compliance with manufacturers instructions and organisational specifications.
6. Identify equipment faults precisely and function in compliance with manufacturers instructions or report faults to designated individuals.
b. Accessing internet at IT devices and equipment
Employees of the organisation are encouraged to use the Internet professionally and productively. Internet usage is restricted to work-related activities only, with no personal use allowed.
1. Job-related duties involve research and instructional tasks that can be found on the Internet that would be beneficial to an employees job.
2. All Internet data composed, distributed, and/or obtained by companys computer systems is considered to be companys property and is accepted as part of its official data. As a result, it could be disclosed for legal purposes or to other relevant third parties.
3. The devices, services, and technologies used to access the Internet are the property of the company, and the company reserves the right to track Internet traffic as well as data composed, submitted, or received through its online connections.
4. Emails sent via the company email system do not contain any offensive content. This includes, but is not limited to, the use of derogatory or harassing language or photographs.
5. All pages and downloads may be controlled and/or blocked by the company if they are considered to be harmful and/or ineffective for business.
6. It is specifically forbidden to instal apps such as instant messaging technology.
The information applicable to organisational goals, objectives, processes, model and strategies
• Participation in enterprise analysis
• Identify and recognise the possible ICT solutions available according to the information mentioned in the case study and also discussed with the stakeholders
The business analysis practices and tools, reports and plans prepared for projects
• Your trainer/assessor will provide you with information related to the business analysis practices and tools, reports and plans prepared for projects, if they are different from the below:
o SWOT Analysis
o MOST Analysis
o PESTLE Analysis
o System Analysis
o Business Model Analysis
o Brainstorming
o Mind Mapping
o Process Design
The required hardware, software and its components.
• Your trainer/assessor will provide you with information related to the required hardware, software and its components, if different from below:
o Device hardware and components
o Software applications
? Operating systems
? Virtual machines (VMs)
Assessment conditions
• The assessment can be completed in a home network if the students are studying the course online. A simulated workplace environment will be designed if the assessment is not completed within the premises of the training organisation.
• You will be required to consider the home network as a workplace extension to carry out the assessment.
• Your trainer/assessor and other stakeholders will still provide you with assistance and participate according to the job role and responsibilities assigned.
• You will be assessed according to the assessment criteria.
Assessment criteria
You will be assessed on your skills, knowledge, and expertise to:
• Assess proposed solutions according to stakeholder requirements
• Identify and analyse solution options and additional capabilities, and confirm they meet stakeholder requirements
• Rank solution options on business value, and advantages and disadvantages of alternatives
• Allocate requirements to solution components and maximise business value
• Facilitate allocation of requirements to specific project release, phase or iteration
• Assess organisational readiness
• Conduct cultural, operational and technical assessment
• Perform stakeholder impact analysis
• Document assessment of proposed solution
• Define transition requirements
• Evaluate old system actual data and metadata
• Develop options for managing ongoing work during transition to the new solution
• Participate in organisational change management recommendations and processes as required
• Validate solution and evaluate solution performance
• Investigate defective solution outputs according to organisational evaluation and valuation procedures
• Identify and assess defects and issues, and discuss potential actions with required personnel
• Realise value delivered by solution
• Develop and validate solution metrics
• Decide solution replacement or elimination
• Document work performed and confirm decision with required personnel
The roles and their responsibilities: Relationships with stakeholders such as team members, supervisors, clients.
The assessment task requires you to communicate to a number of organisational stakeholders. The main roles applicable to the assessment task includes:
Role number 1: Supervisor/manager: The supervisor or manager is the individual who supervises or is in charge of the organisation. They belong to a higher rank or status. Their job role and responsibilities are:
• Assign a team to you to complete the project
• Assist you to understand the task requirements
• Provide you information about job roles and responsibilities
• Supervise you completing the assessment task and requirements
Role number 2: Colleague: The colleague is the student’s co-worker or workfellow. They are associates that the candidate works with. Their job role and responsibilities are:
• Assist you to complete the project on time
• Help you to research and identifying relevant information
• Communicate and collaborate with you for each assessment activity
Note: You will be assigned two team members to complete this project successfully.
Note: Each student will be assessed individually for all assessment activities.
Timeframe to complete the project:
Two weeks (You have two weeks to complete the project)
Team requirements/ organisational policies and procedures and requirements
• You will be assessed on your technical knowledge and skills to complete this project
• You will be assessed on working in a team environment and meeting your job role and responsibilities
• You must follow information technology policy and procedures applicable in your organisation
• All individuals must complete their role and assigned responsibilities
• priorities and deadlines
• The task must be completed in the specified timeframe

Assessment activities
Activity 1: Define and assess proposed solutions
Activity context
In this assessment activity, you will be required to define and assess proposed solutions based on the information provided in the scenario.
You will be required to understand your own responsibilities, responsibilities of your team members, articulate team structure and plan and prioritise your own tasks according to the given time frames and team requirements.
The task requires you to prepare yourself to:
• Assess potential solutions in light of business requirements.
• Identify and evaluate solution options and additional capabilities to insure they fulfil stakeholder needs.
• Rank solution options based on their business value and the benefits and drawbacks of options.
• Allocate specifications to solution components to maximise business value.
• Allow for the assignment of requirements to a particular project release, phase, or iteration.
You must ask stakeholders open and closed probing questions and actively listen to clarify your doubts and consultations.All questions asked should be related to the task requirements specified above. You must record all the questions asked in the appropriate sections allocated for this purpose.
You will also be required to communicate with stakeholders mentioned in the roles and responsibilities section to complete relevant assessment activities.
Part 1:
You will be required to consult with stakeholders to determine the scope of the assessment task, understand the team structure, roles, and responsibilities. In this part of the assessment, your trainer/assessor will allocate you a team and you will be required to understand how your role is different from other team members. What is required or expected from you to complete the allocated project.
You are expected to:
• Identify your own job role and responsibilities
• Articulate the roles of other team members
• Plan and prioritise own tasks
• Comply with time frames and team requirements
To complete this assessment task students are required to participate in a meeting using the template provided:
When conducting the meeting, you are required to:
• Greet the team members
• Discuss the scope of the skills assessment
• Discuss the requirements to
• Ensure the understanding of the team members.
• Gather feedback from the team members.
o Use listening and questioning to elicit the views of others and to clarify or confirm understanding
• Discuss the roles and responsibilities of the team members.
The team member will:
• Clarify their doubts of the team members
• Provide feedback on the improvements required
After the meeting, you are then required to:
• Prepare the meeting minutes template.
• Complete the assessments activities, as mentioned.

Meeting agenda template:
Date/Time:
Location:
Chairperson:
Meeting Attendees:
Full names and roles

Agenda Item/Topic Discussion/Outcomes Action Officer Due Date
Welcome
(Agenda item 1)

Topic?

(Agenda item 2)

Topic?

(Agenda item 3)

Topic?
Summary Overall Summary

Decision/s

Action/s if any

Next Meeting time/date
Meeting closed at:
Minutes are a true and accurate record of the meeting Approved/confirmed by whom?

Meeting minutes template:
Minutes of Meeting
Meeting Objective:

Attendees:

Venue:

Date:

No. Points Discussed Actions Suggested Target Date

Signature of attendee 1: Signature of attendee 2:

Signature of attendee 3: Signature of attendee 4:

You must use the attached templates to demonstrate that you have successfully completed this assessment activity.
Template: Understanding your job role and responsibilities
Explain the purpose of forming the team (20-40 words)

What is your role and how is it different from others? (50-100 words)

Team members and stakeholders (supervisor) you consulted and questions you asked relevant to the assessment criteria (50-100 words)

How did you comply with time frames and team requirements? (50-100 words)

How have you planned and prioritised your own tasks? (50-100 words)


Performance Criteria/Performance Checklist
Your task must address the following performance criteria/ performance checklist.
To be assessed as satisfactory (S) in this assessment task the participant needs to demonstrate competency in the following critical aspects of evidence S N/S Trainer/Assessor to complete
(Comment and feedback to students)
a) The purpose of forming the team is explained ? ?
b) The role and responsibilities are clearly outlined and understood ? ?
c) Team members and stakeholders (supervisor) consulted and questions asked relevant to the assessment criteria ? ?
d) Compliance with time frames and team requirements ? ?
e) Planned and prioritise own tasks ? ?
The student’s performance was: ? Not satisfactory
? Satisfactory
Feedback to student:
Student signature
Observer signature
Part 2
In this part of the assessment, you are required to demonstrate to your trainer/assessor that you can meet the following requirements through your performance.
You will also be assessed on:
• Assess potential solutions in light of business requirements.
• Identify and evaluate solution options and additional capabilities to ensure they fulfil stakeholder needs.
• Rank solution options based on their business value and the benefits and drawbacks of options.
• Allocate specifications to solution components to maximise business value.
• Allow for the assignment of requirements to a particular project release, phase, or iteration.
You must complete the following template to successfully demonstrate your knowledge and skills in this part of the assessment task:

How have you identified, established, determined and assessed the potential solutions in light of business requirements? Explain using 50-100 words.
• After reading the case study
• Directly speaking to the client
• Change control processes to track changes to requirements and solution scope