STUDENT WRITTEN ASSESSMENT
Business Unit/Work Group IT Studies
Qualification Code ICT40115
Qualification Title Certificate IV in Information Technology (Release 2)
Unit Code/s BSBWOR404
Unit Title/s Develop work priorities
Assessment Task Title Develop Work Priorities Written & Oral Assessment
Student Declaration I hereby declare that the material herein submitted for assessment is my own work except where specifically acknowledged and referenced.
Student Name
Student SIS ID
Student Signature
Date
Assessor Name
STUDENT GUIDE FOR WRITTEN ASSESSMENT
Overview of Assessment You’re a required to collect a series of evidence. This evidence must be submitted to Learn. This assessment is comprised of the following sections:
• Seek Feedback on Your Work Performance
• Review and Self-Assessment
• Professional Development Plan
• Action Plan
• Schedule Tasks
• Weekly Planner
• Oral Interview
Task/s to be assessed This assessment will require you to submit evidence for each of the sections according to the requirements detailed below.
Time allowed You have 8 weeks to gather the evidence required for this assessment.
The final submission date for this assessment is provided in the LEARN course and summarised in the Assessment Documents & Submissions Links topic in LEARN.
Location During scheduled sessions and/or at home.
Interview with assessor is via phone, online (Skype for Business or Collaborate) at an agreed time with your lecturer or in your scheduled class or virtual session.
Decision making rules To receive a satisfactory outcome for this assessment you must complete all parts at a satisfactory level.
Assessment conditions Assessment is unsupervised; you can access any resources.
You must include evidence from your work at DXC Technologies. Any gaps in evidence from the DXC Technologies work placement can be supplemented by evidence from any other source that meet the requirements, such as other work place experiences or other IT Studies subjects.
Resources required To complete this assessment, you will need to have access to the DXC Technologies work place and its systems, Microsoft Office 365, and access to the DXC Technologies organisational documents, templates and software.
Results/Reassessment Feedback for the assessment is provided on TAFE SA Learn. You will be given the opportunity to resubmit with any required corrections only once.
You will be advised of your assessment outcome at the completion of your written assessment.
Any appeal relating to the outcome of the assessment or the way in which the assessment was conducted shall be made through the TAFESA’s Assessment Policy and Procedures (https://students.tafesa.edu.au/feedback-rights/student-policies/assessment)

SCENARIO
You are working as part of the Remote Services team at DXC Technologies and in line with strict service level agreements, provide customers with a 2nd level remote desktop support service. This includes support for operating system, standard operating environment applications and customer-specific applications on all desktop, notebook & end-user devices.
Whilst working at your work placement you must gather evidence to enable you to meet the portfolio requirements detailed below.
In some situations, your work placement may not provide enough experience for some areas that are required for the assessment. In this case, and this case only, you may use any other artefacts/experiences from a suitable work experience you have done or other IT Studies subjects.
PORTFOLIO REQUIREMENTS
In your role as Remote Desktop Agent at DXC Technologies, you will constantly need to develop work priorities. This assessment requires you to provide evidence of your ability to monitor and obtain feedback on own work performance and access learning opportunities for professional development.
Note: When collecting evidence. You must seek approval from your supervisor at DXC Technologies to use any information that may identify sensitive details about organizations or users. If you do not have approval, then you must remove these details.

SEEK FEEDBACK ON YOUR WORK PERFORMANCE
The surveys for this task are not to be completed until you have been performing in your role at DXC for at least 8 days (excluding any time spent at DXC during induction):
Make 6 copies of the Performance Feedback Survey that appears on the following page.
Obtain feedback on your workplace performance by having the following people complete the survey:
• Your supervisor
• Two workplace peers/colleagues
• Two clients
• You – complete the survey yourself based on how you honestly feel you are performing in the workplace
Ensure that you are identified as the subject and that each participant is clearly identified along with their relationship to you. For example:
Subject: (Your Name) Date: 5/3/19
Completed By: Bill Jones Relationship: Supervisor

Subject: Date:
Completed By: Relationship:
I am currently studying for a Certificate IV ICT qualification and am seeking assistance with your honest feedback of my work performance. The information gathered from this survey will be of great assistance to me in completing the unit BSBWOR404 – Develop Work Priorities.
Circle the option that you feel is most appropriate. Please include comments to support your ratings.
a) My verbal communication skills
Poor Average Above Average Excellent Not Sure
Comments:
b) My written communication skills
Poor Average Above Average Excellent Not Sure
Comments:
c) My sense of urgency
Poor Average Above Average Excellent Not Sure
Comments:
d) My ability to work in a team
Poor Average Above Average Excellent Not Sure
Comments:
e) My attention to detail
Poor Average Above Average Excellent Not Sure
Comments:

f) My ability to work effectively under pressure
Poor Average Above Average Excellent Not Sure
Comments:
g) My level of professionalism
Poor Average Above Average Excellent Not Sure
Comments:
h) My ability to deliver acceptable outcomes within given timeframes
Poor Average Above Average Excellent Not Sure
Comments:
i) My listening skills
Poor Average Above Average Excellent Not Sure
Comments:
j) My technical knowledge (relevant to my role)
Poor Average Above Average Excellent Not Sure
Comments:
Any other comments?
Thank you for taking part in my feedback survey. Your participation is greatly appreciated.

REVIEW AND SELF-ASSESSMENT
Part 1:
Using the 6 completed Performance Feedback Surveys from Task 1, analyse and transpose the data into a report that must include the following content:
• A brief introduction explaining how and when the feedback was obtained.
• A chart that graphically represents the gradings received from all surveys. Use MS Excel or a similar program to create the chart and use a chart format that you feel is most appropriate. When inserted into your report the chart should take up no more than 50% of an A4 page
• A section with the heading “Positive comments”. In this section include feedback comments that you perceive as positive.
• A section with the heading “Negative comments”. In this section include feedback comments that you perceive as being negative or relate to areas in which the person giving feedback indicated improvement needs to be made.
• A section with the heading “Summary”.
o In this section include a sub-heading of “Areas where I am doing well”. Under this sub-heading outline the areas in which you have performed well based on the feedback received – i.e. where ratings received were Above Average or Excellent, and/or comments were all positive. Make comment on why you feel that you are performing well in these areas. (e.g. it may be due to familiarity with the skill involved or previous experience, it may be that you received additional training around that skill, etc.)
o Include a second sub-heading “Areas where I can improve”. Under this sub-heading outline the areas that you need to improve in based on the feedback received – i.e. where ratings received were Average or Poor, and/or comments were all negative. Make comment on why you feel that you aren’t performing strongly in these areas. (e.g. lack of training, minimal experience, etc)
Your completed report needs to be a minimum of two and a maximum of three A4 pages. When completed, upload the document to Learn in PDF format using the filename of Feedback_report_YourName.pdf
Part 1a
Explain the organisational guidelines that relate to storage and maintenance of documents that record achievements and provide evidence that you have stored your Feedback Report accordingly.
If no specific guidelines currently exist, create a written procedure below and provide evidence that you have followed that procedure.
Part 2:
In this task you will undertake further self-analysis by responding to a series of written questions based on your workplace skills and achievements over a stated review period. Do not commence this task until you have worked in your role at DXC for a minimum of 12 days (excluding any days spent on DXC induction).
The insights gained from this activity will assist you with the creation of your Personal Development Plan later in this unit.
When answering the following questions be as honest as possible with your responses.
Question 1:
Identify the review period by stating your start date at DXC (excluding induction days) and the date that you are completing this review. How many shifts did you undertake at DXC during this period?
Start date =
Review date =
Number of shifts =
Question 2:
Regarding your workplace performance, what do you believe you have done well during this period? (Answer in 2-4 sentences)
Question 3:
List any workplace achievements that you have made in the review period (minimum of two):
Question 4:
What task or tasks have you found most difficult? For each task listed explain why it was difficult. (1-2 sentences per task)
Question 5:
List any factors that are outside of your control that have affected your performance (minimum of two):
Question 6:
What workplace tasks or skills do you need to improve through learning and development? To help in identifying these tasks or skills please consider your organisational benchmarks and list the areas in which you are not meeting these. (List at least 3)
Question 7:
a) For each task or skill identified in Q6, what form/s of on the job training would best assist you to improve your performance?
b) For each task or skill identified in Q6, are there any forms of off-site training that you could undertake to assist in improving your performance?
These could include but are not limited to completing accredited or non-accredited training courses (either online or face to face), attending workshops/conferences/ seminars, self-directed learning, IT certifications.
Question 8:
In relation to the forms of training that you identified in Question 7, are there any barriers that you foresee in obtaining that training? What can you do to remove or mitigate these barriers?
Question 9:
What are the short term (6-12 months) goals for your career? (List a minimum of three goals)
Question 10:
What issues do you think could prevent you from achieving your short-term goals? What steps can you take to mitigate or eliminate these issues? (Answer in 2-4 sentences)
Question 11:
To answer this question, you will need to obtain from your organisation the most up to date version of your job description/position description.
Carefully read the position description. Reflect on your workplace experience to date and compare it to the position description. What changes would you make to this document to make it more accurately reflect your role?
Part 3:
As part of your commencement procedures with DXC Technologies you would have been asked to complete a Placement Goals worksheet. You will need to access a copy of that worksheet to complete this task.
1. Describe where the worksheet is stored when completed. Who has access to the worksheet?
2. One of the questions that you would have answered on the worksheet was “How will you support your fellow TAFE SA colleagues while on placement at DXC?”
Analyse your response to that question, then in the space below give at least two specific examples of where you have supported your colleagues during your time at DXC
3. Upload a copy of your completed Placement Goals worksheet to Learn.
PROFESSIONAL DEVELOPMENT PLAN
Part 1:
Use the information that you have gathered from Task 1 and 2 to complete the Professional Development Plan on the following page. You must include a minimum of 3 tasks or skills that need to be developed in your plan.
Two examples have been given in the plan as a guide to assist you with this task.
Note: Leave the Priority column blank for now, you will complete this column in a later task.

(You may add rows to the table as necessary)
Priority Skill or Task
to be Developed Current Proficiency Target Proficiency Development Opportunity Criteria for Judging Success Time Frame
Cost Possible Barriers
Leadership skills Lacking confidence. Poor at delegating Confident leader who can delegate Gain experience by volunteering as team leader for my work group Positive feedback from work group re. my leadership skills Within 3 months (enter specific due by date where possible) Nil Competition from others for voluntary team leader role. Jealousy. Illness or accident
MS Excel – pivot tables Understand purpose of and can use existing ones, but unable to create pivot tables myself. Able to create pivot tables without assistance from others Complete Intermediate Excel skills workshop Receive workshop certificate of completion. By (enter target date) $155 Unable to get time off to attend. Lack of funds to pay for workshop.
Part 2:
a) Prioritise the skills/tasks that you recorded on the Professional Development Plan in Task 3 by placing the number 1 next to the item that you feel is most important – i.e. the skill or task that you should concentrate on improving first. Place a 2 next to the 2nd most important item and continue until all items have been assigned a number.
b) In 2 – 4 sentences explain how you came up with the priority order for the skills/tasks. In your explanation include the method that you used and any criteria that you based the order on.
ACTION PLAN
Create an Action Plan based on 3 of the tasks/skills that you listed in the “Skill or Task to be Developed” column of the Professional Development plan.
In the Action Plan detail the steps required to complete each Development Opportunity. Also include any required resources (if applicable).
Complete your Action Plan using the table on the following page. An example has been provided in the table to assist you with this task.
NB: Please note that although the example includes 5 action steps, this does not mean that you have to include exactly 5 steps for each of your Development Opportunities. The number of steps required will vary depending on the complexity of your chosen Development Opportunities.

Skill or Task
to be Developed Development Opportunity Organisational Benchmarks Action Steps Resources Required and Cost Target Date
Leadership skills Gain experience by volunteering as team leader for my work group Display leadership and mentoring skills by successfully leading a workgroup. 1) Create written proposal to supervisor requesting voluntary TL position. MS Word
Cost = Nil (use specific dates where possible for your entries)
1 week from now
2) Book appointment time to discuss with supervisor MS Outlook calendar/email
Cost = Nil 1 week from now
3) Arrange workgroup meeting to advise team I will be team leader Email/Outlook calendar
Cost = Nil 10 days from now
4) Create feedback survey Survey Monkey
Cost = Nil (Free version) $23/mth (Premium version) 2 months from now
5) Gather feedback on my performance as TL from team Survey Monkey
Cost = Nil (Free version) $23/mth (Premium version) 3 months from now

SCHEDULE TASKS
Part 1:
a) Using an electronic calendar or other business technology tool of your choice, schedule the Action Steps that you created on your Action Plan in Part 5.
b) Schedule an item under today’s date with the title of “Action Plan: Add Action Steps”.
c) Paste a screen shot (or screenshots) below as evidence that all items have been recorded as per the above instructions.
Part 2:
a) Mark the scheduled item that you created in Part 1 (b) as completed. NB: This task needs to be witnessed by your TAFE lecturer.
a) Complete at least one other Action Step (you may not be able to do this immediately). Mark the Action Step (or steps) as completed on your schedule. Provide a screenshot of the scheduled step showing as completed.
WEEKLY PLANNER
Part 1:
Using a business technology tool of your choice (e.g. MS Outlook, MS Excel, MS Word or similar), create a Weekly Planner that covers a period of seven days. Consider and allow for the following in your planner:
• Client needs and workgroup targets
• Available resources – ensure that the resources required to complete each task on your planner would be available.
• Any applicable Action Steps from the Action Planner you created in Task 4
• Time for scheduled breaks – e.g. lunch breaks
• Time set aside for professional development tasks
• TAFE study commitments - face to face classes
• TAFE study commitments – home work
• Ensure that you set time aside to assist with work-life balance. E.g. set aside time for housework, family events, leisure, exercise and hobbies.
An example format of a Weekly Planner is on the following page. You may base your timetable on this format or create your own unique design.


Part 2:
Identify Factors That Affect Achievement of Work Objectives
a) List at least 2 situations or events that could affect your ability to achieve work objectives.
b) If the factors/events that you identified in 7(a) did occur, what effect would they have on your Weekly Planner? Describe the contingency plans that you could put in place to ensure work objectives are still met.
c) Taking your responses to 7(a) and 7(b) into account, create a modified version of your Weekly Planner that incorporates your contingency plans. Paste a copy of the modified Weekly Planner below.
d) Examine your modified Weekly planner and add record the number of hours assigned to each of the following:
1. Leisure =
2. Travel =
3. Work =
4. TAFE =
5. Personal Development =
e) Examine the Action Plan that you completed in the previous section. What would be the total cost in $ to complete the three actions that you identified on the plan?

ORAL INTERVIEW
For this task you will need to arrange a suitable time with your lecturer to discuss the topics listed below. This discussion may be held face to face, via telephone or using Skype for Business.
In the oral interview the lecturer will ask you to:
• Explain the method/s that you used to request feedback from peers, supervisors and clients for Task 1 of this assessment. i.e. how did you contact them and how did you explain what was required of them?
• Explain the method/s that you used to analyse and interpret the feedback that was gathered from Task 1.
• Explain the processes that you undertook to prepare your Weekly Planners from Task 6
• Explain the method that you used to prioritise items on your Professional Development Plan in Task 3 Part 2.
• Explain how you employ business technology applications to plan work and schedule work tasks.
• Give a detailed explanation of methods that you use to evaluate your own performance.