COPYRIGHT STATEMENT Disclaimer All rights reserved. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission from Ashton College Pty Ltd. Care has been taken in the preparation of the material in this document, but, to the extent permitted by law and Ashton College Pty Ltd do not warrant that any licensing or registration requirements specified in this document are either complete or up-to-date for your State or Territory or that the information contained in this document is error-free or fit for any particular purpose. To the extent permitted by law and Ashton College Pty Ltd, we do not accept any liability for any damage or loss (including loss of profits, loss of revenue, indirect and consequential loss) incurred by any person as a result of relying on the information in this document. The information is provided on the basis that all persons accessing the information contained in this document undertake responsibility for assessing the relevant and accuracy of its content. If this information appears online, no responsibility is taken for any information or services which may appear on any linked websites, or other linked information sources, that are not controlled by Ashton College Pty Ltd. Use of versions of this document made available online or in other electronic formats i is subject to the applicable terms of use. Cover image 2 © Shutterstock www.shutterstock.com Cover image 1 and 3 (O Bigstock www.bigstockphoto.com PübliShèdBy Ashton College Pty Ltd 213 Nicholson Street Footscray VIC 3011 Phone: (03) 9349 2344 This Student Assessment Booklet includes all your tasks for assessment of BSBMKG507 Interpret market trends and development to assess what you have learnt during this unit. Each assessment will contribute towards the assessment of your overall competency. Timeframe The timeframe for completion of this Student Assessment Booklet is the scheduled unit end date on your timetable About your assessments This unit requires that you complete three assessment tasks. You are required to complete all tasks to demonstrate competency in this unit. Assessment Task 1: Written questions You must correctly answer all 12 questions to show that you understand the knowledge required of this unit. Assessment Task 2: Market analysis project You must analyse and report on market trends and developments for a business of your choice. Assessment Task 3: Market analysis presentation You must present your findings on market trends and developments. This is an open book assessment and you may reference your learning material to assist you in completing these tasks. Please note that cheating and plagiarism are considered academic misconduct and will not be tolerated at Ashton College. Refer to the Client Information Handbook for more information. Purpose of assessment To demonstrate that you understand the performance outcomes, skills and knowledge for this unit. This unit describes the performance outcomes, skills and knowledge required to interpret market trends and developments in a business. How to submit your assessments When you have completed each assessment task you will need to submit it to your assessor. Instructions about submission can be found at the beginning of each assessment task. Assessment Task Cover Sheet At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task, making sure you sign the student declaration. Your assessor will give you feedback about how well you went in each task, and will write this on the back of the Task Cover Sheet. Make sure you photocopy your written activities before you submit them — your assessor will put the documents you submit into your student file. These will not be returned to you. Marking criteria Standard: To be assessed as satisfactory for these assessment activities each question or statement must have the correct response. Ltd 02:02/2018 Reassessment: If you do not answer each question correctly in and assessment task, then your assessor will give you the opportunity to go over the incorrect answers or ask you a similar multiple choice question. If you still do not answer all questions correctly then your assessor will arrange for you to re sit the entire assessment task. Your assessor will provide guidance as to the areas of the learning materials that you need to review. If on your third attempt you are unable to correctly answer all of the questions then your assessor will discuss the most suitable options available to you, which may include attending further learning sessions or using additional resources. Assessment appeals If you wish to appeal an assessment decision you should initially talk with your trainer/assessor and see if the situation can be resolved. If you are not satisfied with the outcome you may then lodge a formal complaint. Formal complaints are to be made to the Academic Director. Complaints and appeals are actioned within 5 days of receipt of a complaint or appeal. The College will act upon the outcome of any complaint found to be substantiated. Appeals must be lodged within 20 working days of the decision of a complaint process or assessment result. For further information on this procedure refer to the Complaints and Appeals Policy and Procedure. Assessment Task 1 Unit Title: Interpret market trends and developments ho - pattv:of this- asseSSment- has been: copied. from -any other persons. wore-except ...Where STUDENT DECLARATION:.J declare -that I acknowlédgmeht• is made in the text; and no part of this assessment has been written-for. mé- by any other -person _except: wherè•súth collaboratiöá has been authorised.by the assessOr:cohcérned.-Student Signature: Date: rLŽŽY:L-ŽY:- Result ResultS? Satisfactory- . - -NS Not-Satisfactory: (PleaSe- Circle) Marking ctiteria -yStudent must demonstrate_Sätisfactory performánce in each task to be-deemed Satisfactory: Assessors feedback / date for re-assessment if required: Assessors signature:If you need more space, you can use extra paper. All extra pieces of paper must include your name and the question number/s you are answering.You may like to use a computer to type your answers. Your assessor will tell you if you can email them the file or if you need to print a hard copy and submit it. WHAT DO I NEED N ORDER TO COMPLETE THIS ASSESSMENT?Access to textbooks and other learning materials.Access to a computer and the Internet (if you prefer to type your answers). WHEN DO I DO THIS TASK?You will do this task in your own time.Write in the due date as advised by your assessor: WHAT DO I NEED TO DO IF I GET SOMETHING WRONG? If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:Answer the questions that were incorrect in writing. Answer the questions that were incorrect verbally. Instructions to students: Answer the following questions. QUESTION 1 The following methods of statistical analysis can be used to analyse market data to interpret market trends and developments. Briefly describe each method and explain why they are important.conversion rate of leads to sales measures of central tendency net response rate sampling time series analysis response models 1. 2.3. 4. 5. 6. QUESTION 2 Why is the normal distribution curve a useful statistical concept? List two other common names for the normal distribution. QUESTION 3 How do you calculate the lifetime value of a customer? What can you do with this information? QUESTION 4 What do measures of dispersion show? Provide an example to illustrate your answer. QUESTION 5 Briefly describe the Delphi technique QUESTION 6 Discuss probability and non-probability sampling. QUESTION 7 Define the term -the net present value of a customed. QUESTION 18 Discuss the term -correlation and positive and negative correlation-. QUESTION 9 Explain what XLSTAT is and describe two of its features. QUESTION 10 Explain what SPSS Statistics is and describe two of its features. QUESTION 11 Define the term RFM analysis. What can a business do with the RFM score? QUESTION 12 Answer the following questions in relation to legislative and regulatory requirements:Electronic Messages:Define the term electronic messagesUnder what circumstance can commercial electronic messages be sent to recipients?What Act or Regulation is this covered by?Social Media:A fan of Company A posts negative and untrue comments about a competitors product on Company As Facebook page. Company A knows that the comments are incorrect, but decides to leave the comments up on its page.Can Company A be held accountable for these comments even though they were made by someone else? Why or why not?What Act or Regulation is this covered by?Advertising:During a live day night Cricket match being played at the Melbourne Cricket Ground on the 19 th December, radio station X played an advert promoting of betting odds during a scheduled break in play.Is this permitted?What Code of Practice and or Act is this covered?Code of EthicsIn your own words summarise the Australian Association of National Advertisers (AANA) Code of Ethics. 1. Electronic Messages: your.futt*we.now 2. Social Media: 3. Advertising: 4. Code of Ethics: What do I need to hand in for this task? Have I completed this? Your answers to each question Assessment Task 2 UhitŽCodèg,aUnit Title: Interpret market trends and developments STUDENTQDECLARATION:- -declare that no. part of this. assessment _has been_.cøpied from any-other: persons. work, _except;whereŽ due acknowledgment. is: the text, and.. no. part assessment. has-:been .Written-: for. -me.- by any:-other -person : except. Where such collaboration has been authorised by thé assessor concerned, StudentSignature: Result ResultS? Satisfactory: : •NS-- Not Satisfactory: (Please-Citcle) Marking criteria —-Stüdent-must demonstrate-satisfactory-performance ih.each task-to-be-deemed SátisfáCtory, Assessors feedback / date for re-assessment if required: Assessors signature: TASK SUMMARY: This assessment task requires students to interpret market trends and developments for a business of their choice and provide a detailed market analysis in a report. WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?Computer and standard software such as Microsoft OfficeAccess to the internet for research and to access marketing plans. WHEN DO I DO THIS TASK?You will do this task in your own time.Write in the due date as advised by your assessor: WHAT DO I NEED TO DO IF I GET SOMETHING WRONG? If your assessor sees that you have not completed all parts of the task completely and satisfactorily, the details of resubmission will be discussed with you. INSTRUCTIONS: You can choose a company and use its Marketing Plan by viewing the site htto://www.mplans.com/or by researching the Internet for a Marketing Plan for a company that you are interested in. Note the marketing plan must include sufficient information in order to be able to complete this assessment — this means the marketing plan must include business goals, target customers, details of the products/services offered, marketing/branding strategy, sales forecasts and marketing budget. Your assessor will need to approve your choice of company and plan before you start the assessment project. For the purposes of this assessment, assume that you are the Marketing Manager of the company that you have chosen and that your assessor is the Managing Director. Assume that the location of the business is in the city or suburb you are living in. If you are having difficulty sourcing a suitable Marketing Plan, seek assistance from your assessor. Complete all of the activities below in order to develop a report using the template provided by your assessor: 1. Carefully review the Marketing Plan for the business you have selected. In your report, provide an overview of the business including its business/strategic objectives and marketing and overall business performance. 2. Identify sources of information that you can use to assist you in identifying market trends and development for the industry area in which your business operates. This must include information and data about technological developments, demographic trends, economic trends, recent or potential changes to government activities and regulations/legislation, environmental trends, social and cultural factors and any other relevant trends and developments. You will also need to locate information sources to assist you in identifying existing and potential competitors and suppliers.Some information you need to review can be found in the Marketing Plan, however, you will also need to identify external sources of information. You will need to document these sources of information in your report under the section on references and include the website link/title of publication and date. 3. Use the sources of information from above and the statistical and analytical methods you have learnt to interpret trends and market developments. As a minimum, you will need to provide an analysis of the following relevant to the market within which the business you have selected operates:economic trends demographic trends changes in technology environmental trends social and cultural factors. Your responses in your report should be a minimum of two paragraphs for each trend. 4. Use the statistical analysis you have conducted for market trends and developments and discuss their impact on the business. 5. Use measures of central tendency or dispersion and correlations between sets of data to quantitatively interpret the comparative market data and provide both your workings and a summary of the result. 6. Review and perform a qualitative analysis on the information included in the Marketing Plan about the companys marketing performance, including current marketing activities and positioning. Assume the data included in the plan is actual rather than forecasts 7. Using the information sources you have, identify at least three competitors. Document the name of the competitods business, the products and services they offer and any information that you can locate about the number of customers, their market share, volume of sales and profitability. Identify and discuss at least two opportunities arising from the presence of competitors and at least two threats. 8. Provide a qualitative analysis on the success of the marketing activities as outlined in the Marketing Plan. In this analysis, identify and report on those products or services that have been performing well and any that have not. Include a recommendation on any that products or services that you think need to be redeveloped or withdrawn. 9. Identify an appropriate forecasting technique that can be used to forecast existing and emerging market needs. Use the forecasting technique to analyse and report on existing and emerging market needs for the market in which your business operates. 10. Prepare and present your report in a professional report format that is logically structured and separated using appropriate headings. The report should be written clearly and concisely using language that is appropriate for the audience (the Managing Director) and be free of errors. 11. Submit your report to the Managing Director (your assessor) that includes a print out of the data that you have entered into a software application for the purpose of analysis. What do I need to hand in for this task? Have I completed this? Completed market analysis report Assessment Task 3Unit Title: Interpret market trends and developments STUDENT DECLARAÎION: detlare .that no •part- of this assessment has béen -copiéd-frOm any other persons work* except. where due atknowledgment•is_ made-in the text, and no¿.part..of this-assessment has-been: written. for me-by any other person-except Where- such anaborátioñ has been-authorised by the assessor concerned:Student Signature:- Date; Result ResultS Satisfactory- NS— Not Satisfactory (Please Circle) Marking Criteria— Student:must démonstrate.satisfáctory performance Ineach task to be deemed Satisfactory._ Assessors feedback / date for re-assessment if required: Assessors signature: TASK SUMMARY: This assessment task requires the student to present their market analysis to a small group of colleagues (other students) and the Managing Director (your assessor). WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?Computer with a presentation software application such as Microsoft PowerPointAudio visual equipment for presentationPresentation Evaluation ChecklistAccess to a space for presentation spaceAccess to other students as audience members for the presentation WHEN DO I DO THIS TASK?You will do this task in your own time. a Write in the due date as advised by your assessor: WHAT DO I NEED TO DO IF I GET SOMETHING WRONG? If your assessor sees that you have not completed all parts of the tsk completely and satisfactorily, the details of resubmission will be discussed with you. INSTRUCTIONS: Complete the following activities: 1. Prepare a visual presentation using an electronic presentation package such as PowerPoint based on your market analysis in Assessment Task 2. • You will have 15 minutes to present your analysis • You must use a combination of tables, charts and graphs to illustrate the market trends and developments you have analysedYou the heading in your report from Assessment Task 2 as a basis for your presentation and include a brief introduction to the business you selected. 2. Use the PowerPoint evaluation checklist provided to you by your assessor to assess your presentation and make changes as required. Send the completed checklist and your presentation to your assessor at least three days prior to your presentation. 3. Conduct the presentation at the specified time. During the presentation you will be required to demonstrate effective communication skills including speaking clearly and concisely using language suitable for the audience, and using appropriate non-verbal communication techniques such as eye contact and gestures to assist with audience interest. UNIT SUMMARY SHEET BSBMKG507 Interpret market trends and developments Thisform -is-to bé cOmpIeted by the assessor and used as final record of student competency: All student submissions are to be attached to this summary sheet before -placing on_thestude-nts file, PleaSe attach the following documentátiòn to this form Result (Pléase.Circle) S = Sátisfattory NS = Not-SatisfactoryWritten questions Market Analysis Project Market Analysis Presentation Final AsseSsmeht Result for this unit C „ Competent, NYC— NOt yet Competent (Please Circle) C / NYC Marking Criteria — Student must demonstrate satisfactory performance in each assessment task to be deemed competent in this unit. Assessor Feedback: Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback Signature: This page is intentionally blank UNIT SUMMARY RECORD - Student copy BSBMKG507 Interpret market trends and developments Note: To be removed by the Assessor and returned to the student Result (Please Circle) Written questions Market Analysis Project Market Analysis Presentation Finál Assessment Result for this -unit C - Competeñt,. NYC Not yet Competent (PleaSe Circle) Assessor Feedback: Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback Signature: Date:
COPYRIGHT STATEMENT
All rights reserved. Apart from any use permitted under the Copyright Act 1968, no part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission from Ashton College Pty Ltd.
Care has been taken in the preparation of the material in this document, but, to the extent permitted by law and Ashton College Pty Ltd do not warrant that any licensing or registration requirements specified in this document are either complete or up-to-date for your State or Territory or that the information contained in this document is error-free or fit for any particular purpose. To the extent permitted by law and Ashton College Pty Ltd, we do not accept any liability for any damage or loss (including loss of profits, loss of revenue, indirect and consequential loss) incurred by any person as a result of relying on the information in this document.
The information is provided on the basis that all persons accessing the information contained in this document undertake responsibility for assessing the relevant and accuracy of its content. If this information appears online, no responsibility is taken for any information or services which may appear on any linked websites, or other linked information sources, that are not controlled by Ashton College Pty Ltd. Use of versions of this document made available online or in other electronic formats is subject to the applicable terms of use.
Cover image 2 (O Shutterstock www.shutterstock.com
Cover image 1 and 3 © Bigstock www.bigstockphoto.com
ÞùbliShed BY;
Ashton College Pty Ltd
213 Nicholson Street
Footscray VIC 3011
Phone: (03) 9349 2344
This Student Assessment Booklet includes all your tasks for assessment of BSBWHS501 Ensure a safe workplace and is used to assess what you have learnt during this unit. Each assessment will contribute towards the assessment of your overall competency.
Timeframe
The timeframe for completion of this Student Assessment Booklet is the scheduled unit end date on your timetable.
About your assessments
This unit requires that you complete 5 assessment tasks.You must complete all tasks to achieve competency for this unit.
Assessment Task 1: Written questions You must correctly answer all questions in this task to show that you understand the knowledge required of this unit.
For this task you are required to update an existing WHS policy, develop two new policies and establish a record keeping system.
Assessment Task 2: Development project
Assessment Task 3: Case studies For this task you are required to answer the questions to demonstrate your knowledge of how to comply with internal WHS policies and procedures, legislation, regulations and
Codes of Practice.
Assessment Task 4: WHS training project For this task you are required to develop and deliver a workplace health and safety training program.
Assessment Task 5: Review and
evaluation project
For this task you are required to measure and evaluate the compliance level of the WHS management system, recommend actions and improvements, and implement an internal audit schedule.
This is an open book assessment and you may reference your learning material to assist you in completing these tasks.
Please note that cheating and plagiarism are considered academic misconduct and will not be tolerated at Ashton College. Refer to the Client Information Handbook for more information.
Purpose of assessment
To demonstrate that you understand the performance outcomes, skills and knowledge for this unit. This unit describes the performance outcomes, skills and knowledge required to maintain and manage workplace health and safety.
How to submit your assessments
When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.
Make sure you photocopy your written activities before you submit them — your assessor will put the documents you submit into your student file. These will not be returned to you,
RTO:
Assessment Task Cover Sheet
At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this on the back of the Task Cover Sheet.
Marking criteria
Standard: To be assessed as satisfactory for these assessment activities each question or statement must have the correct response.
Reassessment: If you do not answer each question correctly in and assessment task* then your assessor will give you the opportunity to go over the incorrect answers or ask you a similar multiple choice question.
If you still do not answer all questions correctly then your assessor will arrange for you to re sit the entire assessment task. Your assessor will provide guidance as to the areas of the learning materials that you need to review.
If on your third attempt you are unable to correctly answer all of the questions then your assessor will discuss the most suitable options available to you, which may include attending further learning sessions or using additional resources.
Assessment appeals
If you wish to appeal an assessment decision you should initially talk with your trainer/assessor and see if the situation can be resolved. If you are not satisfied with the outcome you may then lodge a formal complaint. Formal complaints are to be made to the Academic Director.
Complaints and appeals are actioned within 5 days of receipt of a complaint or appeal* The College will act upon the outcome of any complaint found to be substantiated. Appeals must be lodged within 20 working days of the decision of a complaint process or assessment result.
For further information on this procedure refer to the Complaints and Appeals Policy and Procedure.
Assessment Task 1
Unit Title: Ensure a safe workplace
STUDENT_DECi.ARATIOþE V decláre-:that -no. þatt-:of• this asSesSment: has -beeh copied?from-. any -óther_; where -dúe-
ackñoWledgment.: IS •.made--ln-_ thé tekti Of.- this-šàšsegstnént;- has me by.
Student Signature: Dat¿
Result RéSúlt
SF SatiSfactory:-: ;.NS *Not SatiSfaCtOry (Pleasé.CifCle)•
Marking criteria-4 Student •must demónstrate satisfactory petformaóce-in each táSk to-be deem-ed
SåtisfactOry.J
Assessors feedback / date for re-assessment if required:
Assessors signature:
RTO•.
TASK SUMMARY
You are to answer all written questions.
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK Access to textbooks and other learning materials.
Access to a computer, printer, Internet and email software (if required).
WHEN AND WHERE DO I NEED TO COMPLETE THIS TASK?
This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).
Your assessor will provide you with the due date for this assessment.
WHAT DO I NEED TO SUBMIT?
Your answers to each question in this task.
INSTRUCTIONS
This is an open book test — you can use your learning materials as reference.
You must answer all questions in this task correctly.
You must answer the questions byt in our answers in Microsoft Word or a similar program — your assessor will advise as to how to submit your completed assessment.
your.fLfiL*ve.now
QUESTION 1
Discuss the rationale for nationally harmonised work health and safety laws and identify participating and non-participating states/territories.
QUESTION 2
Identify and document the title and date of the WHS/OHS Act and Regulation for the state in which you are located.
QUESTION 3
Discuss the purpose of a code of practice and give two examples of a code of practice relevant to your work or State that you are located, including their title and key purpose.
QUESTION 4
Outline the factors that must be taken into account in determining control measures for hazardous manual tasks as stated in the model Work Health and Safety Regulations 2011,
QUESTION 5
Define the following terms duty holder and PCBU and explain their duty of care under WHS/OHS legislation:
QUESTION 6
What do I need to hand in for this task? Have I completed this?
Your answers to all questions
Explain four ways in which hazards can be identified in the workplace.
QUESTION 7
Discuss the process of risk assessment and control in workplace health and safety.
QUESTION 8
Explain the purpose of the hierarchy of control and each of the options available from most effective to least effective. Provide an example for each.
QUESTION 9
Explain two reasons why it is important to report WHS incidents within the workplace to relevant persons. Identify at least two position holders to whom incidents may be reported in your response.
QUESTION 10
Identify the three events that are defined as notifiable incidents and the period of time for which employers must keep records of these incidents.
QUESTION 11
Within what time period must an employer notify their workers compensation insurer where a worker has received a workplace injury?
QUESTION 12
Identify the data a workplace is required to keep about an injury and provide one example of the kind of system a workplace may use to identify patterns of occupational injury and disease?
Assessment Task 2
UniÝCOdé. BSBWHS50ž
Unit Title: Ensure a safe workplace
• STUDENT DECLARATION: •declare that no part of -this- assessmént- has been copied .from any Other persons -work, except where due
) part}: Of:Sthi$ such
Student Signature: Date: -22.1/1=2]
Result
Resúlt
S = SatiSfactory _NS = Not Satisfactory (Please Circle)
Marking criteria Student must demonstrate SatisfaCtory performance In each task to bedeeméd SâtiSfactory, Assessors feedback / date for re-assessment if required:
Assessors signature:
-bEVÉLöPMENr-pROjEcr
TASK SUMMARY
For this task you are required to update an existing WHS policy, develop two new policies and establish a record keeping system.
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK Access to textbooks and other learning materials.
Access to a computer with the Internet, a printer and applicable software (such as Microsoft Office) WHS Policy (electronic version)
WHEN AND WHERE SHOULD THE TASK BE COMPLETED?
This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).
Your assessor will provide you with the due date for this assessment.
WHAT NEEDS TO BE SUBMITTED?
Part A — Screen shot of record keeping system.
Part B — Updated WHS policy and memo to assessor.
Part C— Work from home and Fatigue management procedures.
INSTRUCTIONS
Grow Management Consultants is a management consultancy business.
Staff employed in the business include the CEO, Operations Manager, two Senior Management Consultants and an Administration Officer. There are also six management consultants who work from the office at least 1 day a week each and when they are not on the road they workfrom home. All of the management consultants travel extensively across Australia visiting clients.
Grow Management Consultants has an existing Health and Safety Policy and various procedures but as the organisation has expanded and more people are travelling and working from home, the CEO believes that it is time to update the existing policy and expand the procedures to include fatigue management and working from home.
The CEO has identified a number of areas that need to be updated:
1. The WHS policy needs to be updated to include:
The definitions of duty holders under WHS legislation to be included.
A statement regarding working at home to be included in the appropriate place. A statement regarding fatigue management to be included in the appropriate place.
2. Development of two procedures:
Working from home.
Managing fatigue.
These procedures need to include procedures for ongoing hazard identification and risk assessment and management.
3. Record keeping:
The CEO is not satisfied with the way records are being kept. He has asked you to create a new record keeping system on the network drive so that all managers have visibility and understand where to locate and save relevant WHS information.
As the Operations Manager you are responsible for researching, developing and implementing the above changes.
Pty Ltd
02:07/2017
Create an electronic folder structure that represents the record keeping requirements as outlined in the Grow Management Consultants WHS Policy.
You will be required to create this folder structure electronically (in Windows File Explorer for example) and save all of your assessment tasks into these folders. Speak with your assessor to determine the best location for this folder structure (eg. USB, personal computer, student network drive, etc.).
Submit a screen shot of your record keeping system to your assessor.
Review the existing Grow Management Consultants Health and Safety Policy and the case study information above.
Your assessor will provide you with a copy of the current WHS Policy. You will need to save this policy into the correct folder in your record keeping system. At the end of this task you will have a superseded version (the original) and the new current version.
1. Update the policy with the information provided:
a) The definitions of duty holders under WHS legislation.
b) A statement regarding working at home.
c) A statement regarding fatigue management.
You will need to conduct research to determine if federal legislative requirements exist in relation to these matters. Update the Standard section of the policy to include the relevant legislation (including Acts, Regulations and Codes of Practice).
Use track changes or a different colour font/highlight to highlight all of the changes you have made to the policy. This will make is simple for your assessor to view and assess the changes.
Follow the current format, layout and language of the document to maintain consistency and professionalism.
2. Write a brief memo to the CEO (your assessor) requesting their immediate feedback and adoption of the updated policy and submit this with your updated policy to your assessor by the due date. Save your updated policy into the correct location in your record keeping system.
You are required to develop two procedures in this assessment task. You are encouraged to complete as much research as you can to source other companys procedures for working at home and managing fatigue in an environment similar to that of Grow Management Consultants.
You need to write your procedure in your own words and this should be written clearly and concisely for a wide audience to read and understand. Structure your document using headings, bullets and/or numbering.
1. Draft a working from home procedure.
The procedure should be brief— one to two pages and address the following points:
Requirements for a home based office (eg. workstation, working space, technology, etc)
Employee responsibilities
Supervisor responsibilities
A brief step-by-step procedure for applying to work at home
Risk Assessment
Include a risk assessment of at least 10 common hazards that can be found working at home in an office environment. You must identify the task, the hazard description and the suggested controls. Your controls must identify the control it is aligned to in the Hierarchy of Controls.
It is recommended that you present your risk assessment data in a table.
You must ensure that your procedure includes how hazard identification and risk assessment will be conducted — before the worker begins working at home, at periodic times as requested and annually.
Supporting documentation — this should reference an employee working at home checklist and a form to apply for working at home
2. Draft a fatigue management procedure.
The procedure should be brief — one to two pages and address the following points:
Causes of fatigue, signs of fatigue, immediate effects of fatigue, long term effects of fatigue
• Employee responsibilities
Supervisor responsibilities
Risk Assessment
Include a risk assessment of at least 4 common hazards associated with fatigue (in the environment described at Grow Management Consultants). You must identify the task, the hazard description and the suggested controls. Your controls must identify the control it is aligned to in the Hierarchy of Controls.
It is recommended that you present your risk assessment data in a table.
You must ensure that your procedure includes how hazard identification and risk assessment will be conducted — before the worker begins working, at periodic times as required/requested and annually.
Recommended working hours and breaks — this section must be in alignment with WHS and Fair Work legislation and stipulate the following:
Where flights interstate are required for business purposes these must not be before 7am or after 6pm
Employees may not drive for longer than 5 hours in a single day
Employees may not work for more than 10 hours per day including travel time
Employment Contracts defines ordinary hours as being 38 hours per week between 7am and 6pm and no employee is permitted to work outside of these hours without prior consent from the Operations Manager
Employees must take a 30 minute unpaid break away from their work stations.
Supporting documentation — this should reference a Fatigue Self-Assessment and Long Distance
Driving Guide
Breach of policy/management of persons affected by fatigue.
3. Save your procedures into the correct location in your record keeping system and submit copies in the format requested to your assessor by the due date.
What do I need to hand in for this task? Have I completed this?
Part A — Screen shot of record keeping system
Part B — Updated WHS policy and memo to assessor
Part C— Work from home and Fatigue management procedures
Assessment Task 3
Unit Title: Ensure a safe workplace
STUDENT DECLARATION: -I declare that no .part:of this assessment has from:any other persons _worki except where • due
collaboration has been authOrised by the asseSSor concerned;
Stüdeót-Sigháture: Date::
Result RéšUlt
s F Satisfactory. NS Not Satisfactory (Please Circle)
Markihg criteria -— Student must démOnstrate satisfactory performance in eachtaSk to bé déemed Satisfactory.
Assessors feedback / date for re-assessment if required:
Assessors signature:
TASK SUMMARY
For this task you are required to answer the questions to demonstrate your knowledge of:
The requirements of a WHS consultation and communication process.
Completing risk assessments using established procedures and processes.
Identifying inadequacies of risk control measures and implementing new controls.
Identifying where to request expert advice.
Maintaining a record keeping system.
Compliance with internal WHS policies and procedures, legislation, regulations and Codes of Practice.
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK Access to textbooks and other learning materials.
Access to a computer with the Internet, a printer and applicable software (such as Microsoft Office).
Updated WHS policy and procedures developed in Assessment Task 2.
Model Code of Practice — Work Health and Safety Consultation, Cooperation and Coordination.
htt : www.safeworkaustralia. ov.au sites swa about ublications a es consultation-coo erationcoordination-co
Guide for managing risk of fatigue at work htt : www.safeworkaustralia. ov.au sites SWA about Publications Documents 825 Mana in -therisk-of-fatigue.pdf
WHEN AND WHERE SHOULD THE TASK BE COMPLETED?
• This task will be completed in class.
Your assessor will provide you with the due date for this assessment.
WHAT NEEDS TO BE SUBMITTED?
Your answers to all questions typed in a Microsoft Word document (or by using a similar program).
INSTRUCTIONS
The new WHS policies and procedures that you developed have been adopted and implemented; however, a couple of issues have arisen since the implementation that need to be addressed. Use the following documents for help completing this assessment:
Model Code of Practice - Work Health and Safety Consultation, Co-operation and Co-ordination. Guide for managing risk of fatigue at work.
You are required to work with at least two other students or colleagues to research, discuss and answer the questions. You are required to word process your own answers and submit individual assessments.
Save each document that you create with an appropriate title so that any manager (and your assessor) is able to identify the content without having to open the document. The format for the title of the documents should be as follows:
Eg. 20161021 WHS501
(the date written YYYY/MM/DD, unit code, assessment task number, case study number, your initials).
Each document should be saved into the correct folder in your WHS record keeping system.
Submit your word processed answers to your assessor in the required format. Read the each case study below and answer all questions correctly.
Case study 1: No consultation
The newfatigue management policy and procedure has placed serious restrictions on the management consultants, restricting them from getting their work completed and closing sales, which in turn effects their commissions.
As a collective group, the consultants have complained to the management team that they were not consulted with at any point during the design and implementation of the fatigue management policy and procedure, They are not satisfied with the process or the result and have requested that they be included in a revision of the procedure
QUESTION 1
Is the PCBU required to consult with employees in this scenario? Explain your response.
QUESTION 2
In preparation for writing a consultation procedure, how do you think Grow Management Consultants could best consult with their employees? Write dot points for the following headings that will appear in a procedure:
The matters that management will consult on.
Who will be consulted.
The format the consultation will take.
How information and decisions will be shared with all staff.
QUESTION 3
Does consultation in this scenario need to be documented?
QUESTION 4
If you were to include documenting the consultation process into the procedure, what and how would the consultation be documented?
Case study 2: Fatigue management
The current Fatigue Management procedure states:
Where flights interstate are requiredfor business 6pm.
Employees may not drivefor longer than 5 hours
Employees may not workfor more than 10 hours Employment Contracts defines ordinary hours and ho employee is permitted to work outside of Operations Manager.
Employees must take a 30 minute unpaid break The consultants view of these restrictions include:
• Flights from 7am from Melbourne mean that the CBD of cities until after gam and coupled with affect business relationships.
No flights after 6pm hinder work at the opposite wrap up their work day by 3pm to make it back
Driving from Melbourne to country Victoria and for the same reasons listed above.
• They have laughed at the 10 hour day suggesting that rior to this rocedure the mana ed their ti
not be before 7am or after
time.
week between 7am and 6pm prior consentfrom the
stations.
9am meetings or even into in Australia this will severely
that consultants must
hours and 5 hours is ridiculous
impossible. They have also said were late home one ni ht,
purposes these must
in a single day.
per day including travel being 38 hours per these hours without
away from their work
consultants cannot get to different time zones
end of the day, meaning airports.
back is longer than 5
that this is simply me e ectivel —i the
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in the procedure is has control over
they started late the next day orfinished early the day before or after travel. Having to get consentfrom the Operations Manager to work outside of the ridiculous and unrealistic, This suggests that the Operations Manager basically their dairies and commissions.
The 30 minute lunch break is reasonable.
hours
QUESTION 1
In your group, research, discuss and agree on alternative arrangements for each of the stipulations in the procedure that the consultants have issues with. Ensure the alternative arrangements meet legislative requirements.
Use the Risk Management Chart (Appendix C) in the Safe Work Model Code of Practice — Work Health and Safety Consultation, Cooperation and Coordination as a guide to assess the alternative arrangements. You must suggest a specific control measure for each hazard and provide the results in a similar table:
Hå£åáiidëiiûfitátiöñ RiSFÃSSéSShiéÌit
Factors that contribute to work General risk indicator for factors that contribute to fatigue
Lower Risk Control Measure
Monitor actual time
For example: worked against the
Standard daily hours 7.6 hours 9 hours 12 hours allocated roster and
worked
For example: identify if excessive hours are being worked
Daily work hours and work- 10 hours 13 hours
related travel, including commute
QUESTION 2
Draft an email communication to the staff informing them of the alternative recommendations for the fatigue management procedure and the risk assessment that has been conducted. You must also inform them that they will be required to vote on the changes at the next staff meeting. Include a brief outline of the safety issue, who was involved in making the alternative recommendations and your contact details if they have questions.
Case study 3: Health and safety representative
As part of the duty holders responsibilities, the Operations Manager has informed the employees at a staff meeting that they can elect a health and safety representative. One of the consultants has taken a keen interest and the other consultants and employees have elected them to represent their work group.
The newly appointed health and safety representative has requested to do some training for this role.
QUESTION 1
What training courses can the H&S representative undertake in Victoria?
QUESTION 2
Is the health and safety representative required to undertake this training in order to hold office?
QUESTION 3
Is the PCBU required to let the health and safety representative attend any training?
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QUESTION 4
Explain what the PCBU must do if the representative requests training.
QUESTION 5
Draft an email to the health and safety representative approving their training request. Provide the details on the next initial course with an approved provider in Melbourne and inform them what you will and will not be covering the cost of.
Case study 4: Health and safety committee
One of the other employees has requested that a health and safety committee be formed. As the Operational Manager you are not sure of the requirements here. You personally dont think that the company is big enough to have a committee and neither Is there a need based on the type of work the employees doz The health and safety representative agrees with you.
QUESTION 1
Assume you are unable to find the information that you need about the topic on the Internet. Find the authority contact information in the State or Territory that you reside and draft an email to them requesting information on the requirements for establishing a health and safety committee.
You will need to provide a brief of the company — the type of operation, how many employees and where the request for the committee came from.
Although you are not sending this email include the email address that you would use to contact the authority in your State/Territory.
QUESTION 2
Assume that you have heard back from the authority. Draft an email communication to the staff informing them of the information provided by the authority, the original request, the decisiön on whether a committee will be formed, who you consulted with and who staff should contact if they have questions. You will need to research the requirements and include the information in your own words, including the Act references, about when an employer is required to establish a health and safety committee.
Case study 5: WHS issues raised
The companys WHS Consultation and Communication procedure states that consultation will occur in team meetings where WHS will be a permanent agenda item It also states that staff will be informed of decisions via the meeting minutes, the health and safety notice board and where applicable, a direct email or other form of communication such as training.
During the weekly team meeting two health and safety issues were raised by the health and safety rep:
1. One of the consultants slipped over in a customers warehouse last week and hurt her knee quite badlyfor which she received immediate medical attention and will require on-going care. Upon investigation the health and safety rep discovered that the consultant used the required PPE (hi-vis vest, hard hat and safety glasses) but had stiletto shoes on. Footwear has not been included in the risk assessment.
2 During an online meeting with one of the consultants during the week the operations manager noticed in the background of the webcam that the consultant had the smoke detector hanging out of the ceiling. When questioned, the consultant stated that it was faulty and kept going off every time someone cooked toast. Smoke detectors have not been included in the risk assessment.
QUESTION 1
Use the hierarchy of control to recommend a risk control for both scenarios. Re-create the table below to represent your data:
-HåŽãt_dJldèhtifiCätiöh-
Factors that contribute to work General risk indicator for factors that contribute to fatigue Hierarchy Control Measure
Lower Risk
QUESTION 2
Draft meeting minutes of the safety issues raised at the meeting that include an outline of the issue, who raised the issue, the risk assessment conducted, who was involved in the assessment and consultation process, when the control measures take effect and any other actions that need to be completed.
Case study 6: Patterns of injury
The CEO requests a meeting with the Operations Manager and the Health and Safety rep and raises the record of injury report which has been collated. Over the past twelve months there have been six injuries which is considered extremely high for a small organisation.
There was an increase of two injuries from the previous 12 months — three of the four injuries were from manual tasks.
The following data has been provided at the meeting:
Cläim
Injured I Lower back — manual task 2/2/2016 Yes No
Injured 2 Injured 3 Stress
Hamstring — manual task 23/5/2016 No No
Injured 4 Knee —fall 12/6/2016 Yes No
Injured 5 Elbow — manual task Yes No
Injured 6 Lower back — manual task 30/8/2016 Yes NO
QUESTION 1
What is the pattern of workplace injury?
QUESTION 2
What is the percentage of manual task related injuries over the 2 years?
QUESTION 3
What recommendations would you make to Grow Management Consultants to reduce the likelihood of being injured?
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What do I need to hand in for this task?
Answers to all questions for each case study
Assessment Task 4
--04
Unit Title: Ensure a safe workplace
STUDENT DECLARATION: i: declare that_..no _copled .fröm any other. persons Wórk, •except: where:due acknowlédgment is made in: the, text, -and, no part ofl thls -assessment. hasibeen for me. by any Other person except .whêre •Such
Student Signatore: Date: LEI]:
Result
ReSült
Satisfactory?:• (Pléase Circle)
Marking criteria Student must demonstrate satisfactory. performance ih- eaáh task to be deemed Satisfactory.
Assessors feedback / date for re-assessment if required:
Assessors signature:
TASK SUMMARY
For this task you are required to develop and deliver a workplace health and safety training program.
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK Access to textbooks and other learning materials.
Access to a computer with the Internet, a printer and applicable software (such as Microsoft PowerPoint).
Access to audio visual equipment.
Access to students to participate in training program.
WHEN AND WHERE SHOULD THE TASK BE COMPLETED?
This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).
Your assessor will provide you with the due date for this assessment.
WHAT NEEDS TO BE SUBMITTED?
Training presentation. Training sign-in sheet.
your.futgre.now
INSTRUCTIONS
You have been charged with the responsibility of developing and delivering a workplace health and safety induction program for new staff All current staff will also need to be re-trained to bring them up to speed with the new WHS Policy and information that has been discussed and agreed upon in consultation.
As well as delivering information to staff on the general WHS policy you will need to select one of the topics that you have researched and discussed in Assessment Task 3 to include in your training presentation:
Working from home
Fatigue Management
Health and Safety representatives
Health and Safety committees
Health and Safety consultation and communication
Risk Assessments.
1. Develop a presentation for an induction/training program. You will need to use a presentation package such as Microsoft PowerPoint to create your presentation. Prepare your training session for a 20 minute presentation.
You are required to address the following points in your presentation:
An overview of WHS legislation that applies to Grow Management Consultants and the purpose of such legislation — note this should be the WHS legislation that applies to the state/territory in which you are studying including:
Purpose/definitions of WHS Act, Regulations, Codes of Practice
An explanation of the definitions for hazard, hazard identification, risk and risk assessment, accident, incident and near miss Meaning of duty of care
Obligations of workers and PCBU
Persons within the organisation who are responsible for WHS and each of their responsibilities (as identified from the Health and Safety Policy and the newly appointed WHS representative).
An outline of the topic you have selected. The information you provide must contain information about the legislative framework and the workplace procedure (or instruction).
2. Conduct induction/training program.
This part of the assessment task requires you to conduct your induction/training program for staff. You will have 20 minutes to present your induction/trajning program to a small group of students that your assessor will arrange.
You are also required to ask the participants to sign into your training session so that you can meet the policy record keeping requirements. The sign in sheet (below) must be saved into your record keeping system.
During the presentation you will be required to demonstrate effective interpersonal and communication skills including:
Speaking clearly and concisely
Using effective non-verbal communication skills to encourage audience interest
Responding to questions
Asking questions to seek feedback and understanding of the topic
Use of active listening techniques to confirm and clarify understanding.
At the end of the presentation you should provide the opportunity for questions.
BSBWHS501
your.fu@xe.now
3. Write a memo to your assessor evaluating your own performance in developing and delivering the training session. Discuss what went well and what you could improve on. Also discuss what you WOUld include/not include or change if this were a real workplace health and safety induction.
4. Save your presentation into the appropriate folder in your record keeping system and provide a copy of the presentation and your sign-in sheet to your assessor.
What do need to hand in for this task? Have I completed this?
Training presentation
Training sign-in sheet
Assessment Task 5
AJn1tCode3TBSBWHSSOi
Unit Title: Ensure a safe workplace
STÚDENT DECLARATIONi I declare that no part of this •assessment has been topléd from any •other.Þersons• work, except where due :težt;:
Student Signature; Date:
Result
Result
S Satisfactory - _ - NS = Not Satisfactory (Please Circle)
Markihg critetiå — Studentmust demðnstrate sàtiSfactory performance in each taSk to be deemed Satisfactory.-
Assessors feedback / date for re-assessment if required:
Assessors signature:
ÅSSÉSS
MENT?TASK5žs
TASK SUMMARY
For this task you are required to measure and evaluate the compliance level of the WHS management system, recommend actions and improvements, and implement an internal audit schedule.
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK Access to textbooks and other learning materials.
Access to a computer with the Internet, a printer and applicable software (such as Microsoft Office). WHS performance reporting matrix.
WHEN AND WHERE SHOULD THE TASK BE COMPLETED?
This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).
Your assessor will provide you with the due date for this assessment.
WHAT NEEDS TO BE SUBMITTED?
Evaluation report.
Audit schedule and email.
Screen shot of record keeping system.
INSTRUCTIONS
It
An
12 months down the track and Grow Management Consultants want to review their health and safety management system using the WHS Performance Reporting Matrix.
initial internal audit has been conducted on the WHS Management System with the following results
1. WHS Policy:
The WHS policy was developed and defines objectives and responsibilities.
The WHS policy is available on the Staff Intranet. The WHS policy has been signed off by the CEO. WHS responsibilities:
Responsibilities for WHS included in policy.
The policy does not refer to the health and safety representative.
WHS consultation:
WHS is a standing agenda item of staff meeting and all staff have opportunity to raise and discuss issues. WHS Training:
All new staff have received training on health and safety during induction.
WHS training sessions held on introduction of new WHS policies and procedures. Induction records kept.
WHS Procedures:
WHS procedures in place. Contractor Management:
No formal WHS procedures in place. The company doesnt use contractors. WHS Performance Indicators:
is
found:
2.
3.
4.
5.
6.
7.
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element and made.
WHS policy and procedures includes overall goals of WHS.
8. Risk management processes:
Clear procedures for risk management with responsibilities identified.
9, WHS inspections:
Each staff member carries out inspections as required.
Reports and actions are sometimes completed.
10. Incident Report/Emergency Response:
Incident form on intranet.
70% of incidents and near misses reported.
11, Injury Management/Return to Work:
Nothing in place currently.
12. WHS Document Control:
WHS policies and procedures and forms are kept in central location.
WHS documents have version control and are dated.
Organisation has an overall record keeping policy and procedure.
13. WHS Performance Review:
Little analysis of WHS performance measures.
14. WHS Auditing:
No WHS audits have been conducted in the last 12 months,
15. WHS Continuous Improvement:
No procedures in place for WHS continuous improvement.
The CEO has advised that a minimum of satisfactory performance is to be achievedfor that where an area is identified as minimal, immediate recommendations for action
each must be
1. You are required to measure and evaluate the level of compliance against the WHS Performance Reporting Matrix and provide a report to the management team.
Review the data in the case study above and measure the performance using the Performance Reporting Matrix. Record the grading for each system element, the reasons that the grade has been applied and at least one action that is required to move the performance to satisfactory performance.
Also make at least one recommendation for improving the measurement of each system element. For example, WHS policy and commitments states that good performance equates to the policy being included in relevant training. A better measure may include that staff are trained within two days of their employment commencement date.
Ensure your report is saved into your WHS record keeping system and submit a copy to your assessor in the format required.
2. As a result of the audit evaluation you have discovered that no internal safety hazard inspections have been conducted in the past 12 months.
Create a 12 month audit schedule that covers an audit of each element in the WHS Management System. Allocate the responsibility of the audit to either the operations manager or the health and safety representative.
Draft an email communication to the health and safety representative to inform them of the audit schedule and their responsibilities in completing the audits on time.
Ensure your email communication is saved into your WHS record keeping system and submit your audit schedule and email to your assessor in the format required.
3. Assuming that you have completed all of the required tasks, include a screen shot of your record keeping system and submit it to your assessor. Your assessor may also request that you submit this information electronically.
Evaluation report
Audit schedule and email
Screen shot of record keeping system
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