The following scenario study provides you with a brief overview of a hypothetical problem. Be aware that the scenario provided may not cover every detail that you will need to address in the Written Report, in which case, you will need to conduct additional research, including further research on how emergency departments function in any hospital.
Scenario Overview:
Consider yourself as part of a team responsible for managing the operations of an emergency department of a public hospital. The emergency department has received feedback from patients suggesting that the patient wait times need to be improved. The value stream map of the current operations is shown in the attached diagram:
You must refer the attached Value stream map.
You have been tasked with improving patient turnaround time by reducing the current time to half. To complete the task you are required to identify the various System Archetypes that affect the operations of the hospital and the emergency department itself and based on the archetypes, develop a future State Value Stream Map of the emergency department.
It is recommended that you identify and critically analyse intended and unintended consequences, recommending holistic solutions that will optimise the operations of the emergency department without compromising the performance of other functions of the hospital.
Suggested format
Your Written Report should include the following
• Table of Contents
• Introduction/Background
• Body
- Identification and analysis of the System Archetypes that may impede performance
(You must write relate to the case study. You need apply to use these 8 Archetypes to analyse how they impede performances. – ( Limits to growth, Shifting the burden, Eroding goals, Escalation, Success to the successful, tragedy of the commons, Fixes that fail, Growth and underinvestment)
- Analysis of the current State Value Stream Map of the emergency department based on System Archetypes
- (You need apply these 8 Archetypes. – ( Limits to growth, Shifting the burden, Eroding goals, Escalation, Success to the successful, tragedy of the commons, Fixes that fail, Growth and underinvestment)
- Recommended new State Value Stream Map with desired reduction in patient turnaround time.
You need apply these 8 Archetypes. – ( Limits to growth, Shifting the burden, Eroding goals, Escalation, Success to the successful, tragedy of the commons, Fixes that fail, Growth and underinvestment)
Also, you need to draw the new stream map.
- Discussions on intended and unintended consequences of the modified system.
• Conclusion
• Recommendations
• References
• Appendices