Assessment 1
Complete the following activities individually or in a group (as applicable to the specific activity and the assessment environment). Where applicable, a signed observation by either an approved third party or the assessor will need to be included in these activities as proof of completion.
Activity 1A
Objective
To provide you with an opportunity to identify how to determine resource requirements for individual tasks in order to determine the required project personnel levels.
1. Identify one tool you could use to determine resources requirements for individual tasks. Explain what this tool is and why you would use it.
2. Outline the steps you would take to breakdown a task.
3. Provide a definition for project personnel levels.
4. Identify three factors you would consider when determining what project personnel levels, you require.
5. Answer the following questions and attach your answers to your workbook.
? Provide an example of a task carried out within your organisation
? Outline how you would use a work breakdown to identify each individual task
? Identify the personnel levels required for each task, consider possible constraints
? Record this information in a document.
Activity 1B
Objective To provide you with an opportunity to identify how to establish project organisation and structure to align individual and group competencies with project tasks.
1. Define project organisation.
2. What would you consider when establishing project organisation and structure?
3. Produce an organisational table for two different individual roles within your organisation.
4. There are three types of influences on organisational management structures. Provide an example of each and explain how each would affect your task.
Activity 1C
Objective To provide you with an opportunity to identify how to allocate personnel to projects to meet planned work outputs throughout project timelines.
1. Identify one way you can allocate personnel to projects and why you would use this.
2. Explain what a staff management plan will detail.
3. Consider a task within your organisation. Identify one factor you may consider when allocating staff members.
4. What is a planned work output? Provide an example of an output your organisation would create.
5. You can meet your planned work output by assigning responsibilities. Produce a document you could use in your organisation to record the allocation of responsibilities to individuals in a project. Consider the individual tasks, stage of the project and special skills that may be required for the task.
6. Explain what a project timeline does.
7. Identify two factors you would consider when assessing whether your project will require further human resources. Provide an example where you have previously used these factors to ensure your project meets its planned outputs.
Activity 1D
Objective To provide you with an opportunity to identify how to apply human resources management methods, techniques and tools to support engagement and performance of personnel.
1. Identify 3 human resource management methods, techniques and tools. Explain what your chosen examples achieve.
2. Provide two different examples where you have previously used the tools, methods and techniques you identified in question 1 to support the engagement and performance of personnel.
3. Research and identify three ways you organise and manage information within your organisation. This may include a software or particular graph you are required to use.
Activity 2A
Objective To provide you with an opportunity identify how to negotiate, define and communicate clear project role descriptions.
1. Provide a definition for negotiate and give three examples you may negotiate with staff.
2. Provide an example where you have previously negotiated with a staff member. Outline the following:
? What was negotiated?
? What communication style did you use?
? What was the result?
3. What would you consider when defining a job description?
4. Provide a clear job description for two roles of your choice within your organisation. Create a document to record the information and attach this to your workbook.
Activity 2B
Objective To provide you with an opportunity to demonstrate your knowledge of how to identify, plan and implement ongoing development and training of project team members to support personnel and project performance.
1. You can support personnel and project performance by implementing development and training. What factors would you take into account when identifying whether development and training is required?
2. Identify three techniques you could use to identify whether further training and development is required?
3. Produce a template document you could use within your organisation to plan training required by your team members. You must include the following information:
? Training required
? Organisational need solved
? Type of training
? Start and end date
? Individuals involved ? Resources needed ? Estimated cost.
Once you have developed your document, you will need to demonstrate your ability to complete the training plan. Choose two team members in your organisation and complete the document.
4. Research and outline your organisational policies and procedures for implementing ongoing development and training for an individual. Identify who would need to approve the training, whether there are any factors the individual needs to satisfy and what form/document you may need to complete.
5. In 250 words, identify and explain two differing examples of training required in your organisation which will support personnel and project performance.
Activity 2C
Objective To provide you with an opportunity to identify how to measure individuals’ performance against agreed criteria to initiate actions to overcome shortfalls in performance.
1. Identify three factors you would consider when measuring an individual’s performance and provide an explanation of each.
2. Provide an example of a piece of criteria set out for an individual in your organisation relating to their job role. Explain the following:
? What are the criteria?
? How does the individual need to perform to match the criteria?
? What factors would take into account when measuring the performance of the individual against these criteria?
For example, a Secretary may have been set the criteria to manage a high workload. The Secretary would need to transcribe 50 letters per day in order to meet the expected performance. You may consider checking the attendance and quantity of work produced when measuring the Secretary’s performance.
3. What is a shortfall? What method can you use to determine the cause of a shortfall?
4. Provide an example of a shortfall in performance you have been aware of in your organisation. Outline the following:
? How did you identify the shortfall?
? What information did you collect to determine that there was a shortfall?
? How did you identify the cause of the issue?
? What did you recommend to solve the problem?
? Produce a chart of your choice to demonstrate the shortfall in performance, the effect of the shortfall and the remedial action taken.
Activity 3A
Objective To provide you with an opportunity to identify how to implement processes and take action to improve individual performance and overall project effectiveness.
1. Identify two ways you can improve individual performance and overall project effectiveness.
2. Provide an example of how you can encourage individuals and one example of how you can motivate individuals.
3. Research and suggest one possible process or action that could be implemented within your organisation to improve performance and project effectiveness. Outline the steps you would need to take to have your suggestion approved and put in place.
Activity 3B
Objective To provide you with an opportunity to identify how to monitor and report, for remedial action, internal and external influences on individual and project team performance and moral.
1. Give two examples of how you can identify low morale in a project team.
2. You can monitor morale by walking around the work environment. Explain how this is effective.
3. Produce a document you could use within your organisation to report influences affecting team morale for remedial action.
4. Research and outline the process you would need to follow in your organisation to report an influence affecting your team morale.
Activity 3C
Objective To provide you with an opportunity to identify how to implement procedures for interpersonal communication, counselling and conflict resolution to maintain a positive work environment.
1. You can implement interpersonal communication to maintain a positive work environment by establishing rapport. Identify three examples of how to establish rapport. Provide an example of when you would use your chosen examples in your organisation.
2. What is counselling? Suggest one instance you would recommend counselling to an employee.
3. Research and outline the process you would need to follow to implement counselling for an individual within your organisation.
4. Identify three ways conflicts may incur within your organisation. Provide an example of a conflict you have previously come across. Outline what the conflict was, how it had developed and what organisation procedures were implemented to resolve the conflict.
5. Research and identify one piece of legislation that may affect how you resolve a conflict.
Activity 3D
Objective To provide you with an opportunity to demonstrate your knowledge of how to identify and manage inter-project and intra-project resource conflict to minimise impact on achievement of project objectives.
1. Explain the difference between inter-project and intra-project resource conflict.
2. Provide 3 examples of inter and intra project resource conflict and explain when these conflicts may occur.
3. Every organisation will have different organisational policies and procedures when dealing with conflict in the workplace. Research and identify three principles outlined in your dispute resolution process that will help you to manage the conflict. Once you have identified these three principles, apply these methods of managing conflict to your examples provided in question 2 and outline the process you would take.
Activity 4A
Objective To provide you with an opportunity to identify how to disband a project team according to organisational policies and procedures.
1. Explain why it is important to disband a project team.
2. Research and identify your organisational policies and procedures for disbanding a project team. Outline this process in 250 words and attach your written work to your workbook.
Activity 4B
Objective To provide you with an opportunity to demonstrate your knowledge of how to identify and document human resource issues and recommended improvements.
1. To demonstrate your knowledge of how to identify human resource issues, provide your answers to following questions:
? Identify three methods you can use to identify human resource issues
? Provide an example where you have previously used one of these methods to identify a human resource issue ? Explain how you used this method.
2. Research and identify the procedure you use in your organisation to document human resource issues and the procedure you use to recommend improvements.
Assessment 2 Section A: Skills Activity
Objective: To provide you with an opportunity to show you have the required skills for this unit.
A signed observation by either an approved third party or the assessor will need to be included in this activity as proof of completion.
This activity will enable you to demonstrate the following skills:
? Reading
? Writing
? Oral Communication ? Numeracy
? Navigate the world of work ? Interact with others ? Get the work done.
Answer the activity in as much detail as possible, considering your organisational requirements.
Complete the following in accordance with your organisational policies and procedures.
1. Choose a job role within your organisation. Your task will require you to create a job description for your chosen role to be used to advertise the position.
You must provide evidence that you have completed the following tasks:
? Conduct research within your organisation to research your chosen job role.
? Participate in a verbal discussion with team members and senior management to determine the role responsibilities
? Use previous job description examples from your organisation
? Use the internet to discover the requirements and duties of the job role.
Attach your findings to your workbook.
2. Using the correct industry related terminology; develop a word document advertising the role. You should use your research from your previous findings.
You will need to include the following in your advert:
? Job title
? Job description ? Job role
? Skills required
? Who they are responsible to
? Possible developments in role for the new employee.
3. You will be assigned a project by your assessor. You will need to complete the following tasks:
Working in a group of (2-5) people, conduct a work break down of your project. You should provide evidence of the following:
? Create a template document which details each task and the resource required.
? Identify what role and responsibility each team member should undertake in the project.
? You must create a template document which records each team members’ skills, tasks you are allocating them and role in the project.
? Create a template document which will detail the estimated costs and hours each human resource will be allocated
? You will need to demonstrate the ability to ensure the group understand their roles and responsibilities in the project. Participate in a discussion with the group demonstrating your ability to use questioning and listening skills. Record any negotiations made by team members and their responsibilities.
? Identify any potential conflicts that may occur. Outline how you will deal with these.
? Identify two individuals with differing personality traits. Identify how you have taken these traits into account when allocating tasks.
4. Conduct a performance review of one individual in the group according to organisational policies and procedures.
? Use a template document to record their performance, possible improvements and available training.
? Produce an analysis of the individual’s performance. Outline whether any action needs to be taken and if so, what action?
? Use mathematical formulae to calculate the efficiency and productivity of human resources.
5. Once the work break-down project is completed. You will need to create a report outlining the following:
? Identify any influences that affected team morale during the project.
? Identify any conflicts that occurred. Outline the cause and remedial action you took.
? Identify any motivation and encouraging methods you used throughout the project.
? Did you have the required human resources? If not, identify where you would require more for future projects of a similar nature.
? Identify one individual in the group with special skills. Provide an analysis on whether you could have, or should not have, allocated more than one task to the individual.
? Identify whether you make any alterations to the allocation of human resources to each task in the future.
Section B: Knowledge Activity (Q & A)
Objective: To provide you with an opportunity to show you have the required knowledge for this unit.
The answers to the following questions will enable you to demonstrate your knowledge of:
? Summarise human resource management (HRM) methods, techniques and tools
? Explain strategies for managing project human resources and their application to different situations
? Explain processes used to measure individuals' performance against agreed criteria ? Explain techniques for managing and improving performance.
Answer each question in as much detail as possible, considering your organisational requirements for each one.
1. Identify four human resource management (HRM) methods, techniques and tools. Provide an example of each of the methods, techniques and tools you have identified, and briefly summarise (max. 150 words per item) how and why these have been used.
2. Identify, explain and give an example for a strategy that could be used to manage project human resources in each of the following situations:
? Determining resource requirements
? Assigning responsibilities
? Addressing a skills gap through learning and development
? Overcoming shortfalls in performance ? Motivating the team ? Conflict resolution.
3. Identify three factors that should be considered when measuring individuals’ performance against agreed criteria.
4. What is a Root Cause Analysis? In either text or graphic form, undertake a Root Cause Analysis for one problem you have encountered in either a current or previous work role. Attach this to your workbook.
5. Identify and explain two techniques for managing and improving individuals’ performance.
Section C: Performance Activity
Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.
A signed observation by either an approved third party or the assessor will need to be included in this activity as proof of completion.
This activity will enable you to demonstrate the following performance evidence:
? Plan and allocate human resources to a project
? Identify and organise project personnel training and development
? Manage project personnel to achieve project outcomes
? Apply human resource management (HRM) methods, techniques and tools to the project.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Answer the activity in as much detail as possible, considering your organisational requirements.
1. You will be assigned a project by your assessor. You will need to complete the following tasks: ? Create a document breaking down each task in the project and the human resources you require for each task
? Create a document detailing each human resource, their task, job description and skills
? Create an organisation chart for the human resources in your project
? Create a timesheet document you can use to monitor how many hours you need each human resource for
? Identify at least one individual in the project who will require additional training and development; you will need to explain what training and development would be needed and what organisational policies and procedures you would need to follow to implement the training.
Approximately halfway through completion of the project, choose three individuals in the project and conduct a performance review.
You should:
? Create a template document you can use during the review
? Record complaints from the human resources appropriately
? Provide feedback to the human resource
? Assess and record any potential conflicts
? Identify any further training and development
? Produce a written document for the individuals’ reference detailing their performance and further development required from them.