BUSN20017: Effective Business Communications Assessment 3: Reflective PracticeDeveloping your Communication
Competency
Assessment 3: Reflective Practice Assessment-Developing your Communication Competency General Overview:
This assessment accounts for 40% of your final grade.
The assessment is due in Week 12 on Friday 6th October 5.00 pm.
The essay must be 2500 words in length. Two points will be deducted for those essays that are over or under by 200 words.
The essay must include a minimum of 12 academic references, one of which may by the assigned textbook for this course. Students should note this is the minimum standard for demonstration of research. Students who only meet the minimum will only receive the minimum grade for this component.
There is a late deduction of 2 points per day after the due date.
The essay must include a cover page that contains your name, student number, resident campus, assessment title, and lecturer. The essay must conform to the APA style guide.
This is a summative assessment so marks will not be released until after Certification of Grades.
Task Description:
The purpose of this assessment is to provide students with the opportunity to engage in reflective practice, using a range of diagnostic tools and feedback, so as to identify two key areas of personal capability that can be addressed (improved) so an to increase their communication effectiveness.
This assessment is aimed to assess your ability to demonstrate advanced knowledge in written communication and your skill to autonomously reflect about good practices in workplace communication. Through the process of self-reflection you will be able to improve your communication competencies through your knowledge of and ability to perform contextually appropriate communicative behaviours.
This assignment has three specific components:
1. Diagnosis and Reflection. 1000 words
a) Using 5 diagnostic tools related to communication, you are to analyse your own communication style across various areas such as verbal communication, active listening, non- verbal, and assertiveness perception. You will be given the individual diagnostics during the tutorials. Your tutor/lecturer will check and sign-off that you have completed each individual diagnostic during the tutorials. This means that if you fail to attend some or any of tutorial you will not be able to receive and complete the diagnostics. The signed diagnostics must be attached to the end of the essay after the references.
b) You are to present the findings of the tools. In doing so you will show your understand of the results as they apply to your personal situation.
c) Based upon your analysis of the findings you are to identify two key communication issues that you have identified as requiring development.
d) Reflect on two recent professional interactions that you have had within the past 12 months. Analyse these interactions from the perspective of the two key communication issues that are identified as requiring development. To what extent are these evident and support the need for personal communication development?
2. Literature review 1000 words
You are to identify and explain the two issues from your diagnosis and reflection. You are to define the concepts, outline key models and or behaviours that need to be developed so as to demonstrate effective practice. This literature review needs to outline both the conceptually (theoretical) and behavioural (interpersonal) skills that you need to acquire to demonstrate competence in your chose area of communication.
3. Action Plan 500 words
As a conclusion you are to develop an action plan of key events and activities that you can undertake over the next 6 months to acquire the knowledge, skills and behaviors identified as requiring development in component 1. This can include the following:
undertaking specific short courses, to develop skills (must be actual courses), undertaking advanced post graduate communication courses at CQU or other institutions, a reading plan to acquire conceptual knowledge, that may include specific communication texts and self-help books (must be specified),
maintaining of personal journals reflecting on communication interactions, Identification of a mentor (evidence must be provided).
This section must include actionable items with timelines (such as a Gantt chart) and an indication of how you will measure their successful completion.