Assessment Resource I BSBADM405B
ASSESSMENT STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements.
You are to prepare for, participate in and follow up on 2 different meetings, with at least 4 participants per meeting. Whilst you may work with your assessor to discuss the meeting options, it is recommended that you implement this project with other units you are studying.
PREPARATION
In you preparation, you are to ensure that you:
• Identify the type of meeting and its purpose
• Identify the requirements of the meeting and participants
• Make meeting arrangements
• Advise all participants of the meeting details
• You develop an agenda in line with the stated meeting purpose
• Ensure The style and structure of the meeting is appropriate to the meetings purpose
• Meeting arrangements are confirmed in accordance with requirements of meeting
• Meeting papers are despatched to participants within designated timelines
• Ensure you have spare sets of documents
You must provide evidence of the above points, and provide it to your assessor at the time you run your meetings
Documentation
Whilst participating in your meetings, you are to:
• Take notes with the required speed and accuracy to ensure an accurate record of the meeting
• Produce minutes that reflect a true and accurate account of the meeting
• Check minutes for accuracy, and gain approval for despatch
• Despatch copies of the minutes within the designated time lines
This will be observed by your assessor during each of your meetings
This project is due for submission on:
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BSBADM409A: COORDINATE BUSINESS RESOURCES
ASSESSMENT - STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements.
Task Description & Instructions:
Needs and requirements of business resources vary from business to business. Type of resources
required by a manufacturing company may differ from those of a retail store.
In this task, you are required to take any business as an example (e.g. hairdresser, bakery, retail store) and list type of resources that the business will typically need for its operations.
Further, briefly describe the use/application of each resource.
Assessment Criteria:
The trainee will be assessed on the following criteria for this assessment task;
Selected and described an appropriate business type/structure for this task (e.g. hairdresser, bakery, retail store, or any business of your choice )
Interpreted the Operational plan and identified key areas of actions of the selected business (Operations Department, Marketing Department, Finance Department, and Administration Department etc.)
Identified and listed resources that will be required to support the planned actions (human resources, machinery/equipment, materials, and operational requirements) by each department. You are required to state three functions each for each department.
Resources identified are in line with organisations strategic objectives and/or policies (OHS policies, procedures and programs, quality assurance and/or procedures manuals)
^ Set a budget for acquisition of all the resources (order form from each department of the business)
^ Prepared a formal cost estimate (allocated budget to appropriate resources on priority basis, explained budget shortfalls or surplus, if any)
This assessment is due on:
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BSBADM409A: COORDINATE BUSINESS RESOURCES
ASSESSMENT 2 - STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements,
Task Description & Instructions:
This is a role play project undertaken by a group of three (3) to four (4) students. The project will run in two stages
and incorporate activities completed during the training sessions.
Instructions:
This is a role play project in which the team members will assume the role of an Administrative Team working for
a growing soft drink bottling company. Your team is responsible for reviewing and planning reAgur.ce-requirernents._
and acquisitions for the or anisation. The project is, however, not restricted to just one business type and you
rhap -Me exam15e of a different organisation (e.g. a bakery or a distribution company) if it suits your teams
orientation. You may research the companies with similar business operations to gain an understanding of their
market positioning, operational areas and organisational requirements.
You team has been given the responsibility to develop a -Resource Management System- for the company to
streamline its budgetary and operational requirements.
As you complete the following tasks, prepare and maintain a group folder that will contain all the drafts and
documents related to the project.
STAGE ONE:
This stage of the project is developed to form the groups and initiate the project.
Tasks:
Form a team and delegate roles and responsibilities
Develop and write a brief profile of your chosen organisation, outlining its key activities, operations and
target business areas
List the area of business that are affected by legal and ethical requirements (e.g. payment terms, privacy
policy)
Develop team goals and objectives
Ask for contribution from each member on the resources requirements for the company, describing the
types of resources that might be required for its operation
Analyse the gathered information and finalise the list of resources
The trainer will allocate appropriate time in each training session for group work. However, the groups will need to use time outside the class hours to meet and complete the project.
STAGE TWO:
The students must keep control of their project flow and ensure that they are able to meet all the project
requirements.
Ideally, the groups should delegate responsibilities, establish communication methods, norms and follow up procedures among the members.
Tasks:
Using the information from stage one activities, prepare a -Resource Management Plan- using the following
suggested structure;
^ Internal consultation procedure with various departments/personnel to ascertain resource requirements and obtaining authorisations
^ Purchase policy and procedure
^ Criteria for resource purchase (Quality vs. Quantity)
^ Policy and procedure for checking quality of acquired products
• Re-order policy and procedures
• Resource allocation procedure and relevant documents (e.g. sign-off sheet)
• Procedure for review of resource usage (e.g. feedback system)
• Resource utilisation and cost control strategies
This assessment is due on:
ASSESSMENT 2 - ASSESSOR CHECKLIST
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Assessment Resource BSBINN301A
ASSESSMENT 1 - STUDENT INFORMATION (CLASSROOM ASSESSMENTS)
This information is to be handed to each student to outline the assessment requirements
WORK IN A TEAM
SCENARIO 1
Working in a team, you are to stack the 10 cups provided into a pyramid (pictured below)
RULES
• You may not touch the cups with your hands, or any part of your body (or clothes)
• You may only use the rubber-band and string provided to move the cups
• Each team member must assist with moving each cup
• You may discuss this task with each other, and your supervisor (the assessor)
• You have 20 minutes to complete this task
SCENARIO 2
You will be provided with one-bag miniature marshmallows, 1-box toothpicks, 30cm of masking tape, one A4 sheet of paper, and an object to be used as a weight.
• You will have 10 minutes to plan and 15 minutes to build.
• Your problem is to construct a structure as tall as possible using only the materials provided. The structure must be freestanding and support the weight for one minute.
SCENARIO 3
You will be provided with 20 newspaper pages, a brick and a roll of masking tape.
• Your team is to build a freestanding structure as high as possible, able to support a brick and also able to have the brick pass under it.
• You have 10 minutes to plan this structure
• You have 20 minutes to create this structure. (No talking required)
• You may not talk whilst creating this structure.
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Assessment Resource BSBINN301A
ASSESSMENT I - STUDENT INFORMATION
(WORKPLACE ASSESSMENTS)
This information is to be handed to each student to outline the assessment requirements
For this task, you are to be observed on 2 different occasions performing tasks within your workplace in a team environment. Tasks may include, but are not limited to
• Brainstorming or problem solving issues
• Customer service or sales related activities
• Processing orders
• Receiving goods or products
• etc
Whilst the parameters of each task will vary depending on your workplace environment, your assessor will be looking to ensure you:
• work cooperatively with your team
• contribute productively and appropriately
• communicate professionally
• are proactive
After each observation, you are to reflect on what happened, and provide comments to your assessor in regards to:
• What went well
• What you would improve
• What you would do differently next time
Your observations will occur on:
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Assessment Resource BSBLED401A
ASSESSMENT 1 — STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements.
Part A
You are to develop a Training Needs Analysis for a particular area within your workplace of your choice. It is important that the Training Needs Analysis is mapped to your chosen industry benchmarks. It must be able to identify and analyse the skill gaps of the individual by using a range of methods and sources.
Along with submitting your TNA, you are to provide a written report that:
Explains your reasons for the TNA methods chosen?
Details how you will establish gaps in knowledge and skills?
Explains how you would gather feedback about a team members performance.
Details the sources would you refer to in order to source this information?
Describes how will you analyse the feedback from these sources and also take into
account other information you have obtained about their performance?
Details any other information could you refer to find out where skill gaps are?
Part B
Using the TNA developed in Part A, you are to conduct a skills analysis on a staff member.
Provide the completed skills analysis as evidence (this will be observed by your assessor)
Part C
Relating to the outcomes of Part B, you are to develop a long term learning plan including a
session plan for developing the skills gap identified
You are to hand in your long term learning plan and session plan for assessment Please feel free to talk with your assessor if you require any clarification of these tasks GOOD LUCK!
This project is due for submission on:
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Assessment Resource I BSBLED401A
ASSESSMENT 2 - STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements.
Part A
You will be observed training your staff member using the session plan developed in Assessment 1. Be sure to adapt the session to the needs of your learner, and utilise adequate resources for your session.
This will be observed in your, which requires you to:
• Act professionally
• Use real resources
• Communicate effectively with your student
o Ensure the learning environment is safe
Part B
Finally, you are to evaluate the learning plan and session and provide a written report detailing:
- How you evaluated the learning (use of feedback forms are important here)
- What worked
- What didnt work
- What you would improve
Comments received from your colleague
Continuous improvement measures
GOOD LUCK!
This project is due for submission on:
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Assessment Resource BSBMKG413A
ASSESSMENT 1 - STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements.
You work for a company called -Whiz-Bang Stationary Suppliers- in the Customer Service Department. -Whiz-Bang Stationary Suppliers- have been in operation for 25 years and are well established in the stationary industry. -Whiz-Bang Stationary Suppliers- is based in Melbourne and employs thirty staff.
Ten of these staff work in the manufacturing, packaging and dispatch department, five in the customer service department, five sales representatives who work in the sales department„ five in the accounts/administration department, and five in the research and development department.
The Marketing Manager has asked you to arrange a promotional activity for the release of a new product line; this promotion is to be hosted in six week times. The person who previously arranged all promotions has moved to another department within the organisation and doesnt have the time to arrange this activity.
The new product line is -Whiz-Bang Re-sealable Envelopes- and no other stationary supplier in Melbourne sells them. You have been allocated a budget of $3000 and have been given a list of 200 clients that are to be invited to the activity. They have left all the details to you and want you to submit a written report that outlines and addresses the following information.
Your Tasks - Please address the following:
1) Describe the steps you would take to identify what type of promotional activity your organisation wants to host and the objectives of the promotion?
2) Describe how you would go about planning the activity and scheduling it to ensure it fitted into the needs of the Marketing department?
3) Identify the internal and external people would you consult to find out information about what resources maybe required?
4) Explain if your promotional activity be hosted on site or at a venue? Why?
5) Specify all costs associated with hosting this activity and present it in a format that is easy to understand. Please attach prices for hire, food and beverage, and all other costs.
6) Create a timeline of events that you will need to arrange, and facilitate leading up to the function.
7) Detail how you will ensure that all expenditure fits into your budget and that youre not exceeding your budget?
8) Create an action plan that details how you will find out information regarding the product -Whiz-Bang Re sealable Envelopes-, its features and benefits and what type of information will be given to the clients at the promotion.
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Assessment Resource I BSBMKG413A
9) Detail the personnel or resources you will require on the night and why you will need them.
10) Detail what roles and responsibilities will be allocated to what departments and why they will be suitable to assist in this area. Highlight what they will be able to bring to the promotional activity.
11) Create a process for gathering feedback from the customers who will attend the promotional activity. Explain how you will be able to see if the promotional activity has been a success, explain what timelines you may need to have to determine this? Please provide hard copy examples of these in your report.
12) Explain why your chose these method/s?
13) Explain how you would present your finding to management once you had collated the feedback and data.
14) Explain how you would reflect on the planning processes to identify possible improvements for any future promotional activities.
15) Detail how you would analyse all costs and timelines related to the activity, and what benefits have come out of hosting it.
16) Discuss whom else you may gather feedback from within the organisation to find out what benefits have come out of the promotion?
This project is to be presented in the form of a written report.
Date for Submission:
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Assessment Resource I BSBMKG413A
ASSESSMENT 2 - STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements.
For this task you are required to identify product/s or service/s of your choice, and develop a thorough sales presentation. Be sure to:
• Have an outline
• Dress to impress
• Be enthusiastic
• Create a Hook
• Watch your body language
• Include your audience
• Be honest
• Be prepared
You will need to research your product / service, and get to know its benefits and features.
You are to deliver your -sales pitch- to a group comprising of fellow students and your assessor.
After presenting your sales pitch, you are to provide a short report on the impact of your promotion. This will require you to gather, analyse and evaluate appropriate data from your audience. This is to be submitted in the form of a written report
Date for Assessment:
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Assessment Resource I BSBRES401A
ASSESSMENT 1 - STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements.
You are to research, analyse and present information to your assessor or employer. Your research may include:
• An opportunity for introducing a new product or service into your organisation
• Occupational Health & Safety
• Networking or organisation broadening opportunities
• Any other area approved by your assessor.
PREPARATION & RESEARCHING
When preparing to research, you need to be prepared and organised, The information you may collect may
include:
• Computer databases (library catalogue, customer records, subscription database, Internet)
• Computer files (letters, memos and other documents)
• Correspondence (faxes, memos, letters, email)
• Financial figures
• Forms (insurance forms, membership forms)
• Information on training needs
• Invoices (from suppliers, to debtors)
• Marketing reports/plans/budgets
• Personnel records (personal details, salary rates)
• Production targets
• Sales records (monthly forecasts, targets achieved)
Methods of collecting information may include: • Checking written material including referrals and client files
• Checking research provided by others • Information from other organisations
• Individual research • Observation and listening
• Interviews with colleagues/customers • Questioning (in person or indirect)
• Previous file records
• Recruitment applications and other forms
Objectives of your research may include:
• comparative analysis • hypothesis testing • identification of trends
• industry pricing policies • process mapping • situational diagnosis
Research strategies may include:
• data analysis • documentation reviews • focus groups
• interviewing colleagues and clients • online searching • product sampling
ANALYSING
It is important that you use reliable methods of data analysis that are suitable to your research purpose, This
must include the use of Boolean Operators and other search tools.
Your analysis must be thoroughly documented
PRESENTING INFORMATION (Minimum 1000 words)
Your final presentation must use an appropriate format, style and structure, using business technology, Be sure to structure and format all your reports in a clear manner, and to report and distribute research finding accordingly. It is also important that you seek and act on (if suitable) feedback on your presentation prior to submitting it for assessment
Be sure to present your raw data with your final submission.
This project is due for submission on:
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Assessment Resource I BSBRSK401A
ASSESSMENT I - STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements.
PART A
You are required to undertake a risk analysis and evaluation overview for a department within your current company, a company of your choice, or for an area of the Registered Training Organisation in which you are studying.
Your risk analysis must include;
a stakeholder overview;
identification and evaluation of risks;
any critical success factors;
risk rating system
details of how to monitor risks and treatments;
Your evaluation of risks must include
considering the likelihood of the risk occurring
considering the impact of the risk
determining which risks are most significant and are therefore priorities for treatment
Your risks may include those relating to:
commercial relationships
commercial and legal relationships
economic circumstances and scenarios
human behaviour
individual activities
management activities and controls
natural events
political circumstances
positive risk
technology - technological issues
Next, you are to evaluate each risk and propose a suitable risk mitigation strategy, along with action plans (for each risk)
Your action plans should include
what actions are required
- who is taking responsibility
time lines
monitoring processes
review time-frames
This project should be submitted in the form of a detailed written report
This project is due for submission on:
PART B
Utilising the action plan developed in Part A, you are to implement at least one risk minimisation strategy within the plan. This will require you to:
a Communicate with others throughout the process
• Arrange access for any resources and equipment
• Follow your action plan
a Monitor the improvements and adjust processes if required
• Compare the effected risk reduction against the expected outcomes
This task will occur on:
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Assessment Resource I BSBSUS301A
ASSESSMENT 1 — STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements
PART A
Wastage both affects the bottom line of any business, as well as having a negative impact on the
environment in which we live.
For this task, you are to look at the environmental impact that is occurring in your Workplace or Training Organisation. You are to identify and detail;
• The environmental impact caused by the workplace / training organisation
• Ways in which they could improve the environmental impact identified
The report should contain the following information:
• realistic measurements of current resources used (as a whole, and in relation to individual team members)
• details of any environmental hazards
• details of all environmental impact identified
• details of where and how you gathered your information (must include multiple sources)
• environmental impact of the organisations current purchasing strategies
• consideration for current organisational processes undertaken
Be sure to prepare yourself for your inspection by developing a checklist to follow that is suitable to your working environment. Your checklist must include any relevant environmental regulations that apply to your workplace.
PART B
Now that you have conducted an environmental analysis on your work area / classroom, you are to analyse the data obtained and identify the environmental impact and associated trends. You are to present your analysis in the form of a written report that includes
• summaries of evidence obtained
• detailed analysis of environmental impact
• recommendations for improvement activities
• details of any environmental hazards
You are to present your report to your assessor and explain the environmental impact of the organisation / section and your strategy for reducing this impact
This assessment is due on:
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Assessment Resource I BSBSUS301A
ASSESSMENT 2 — STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements
Following from Assessment 1, you are to implement at least 1 of your recommendations made in response to your environmental sustainability review
Preparation
This will require you to:
• Discuss and set targets for your improvements (in correlation with your supervisor)
• Detail how you will implement your improvements in the form of a basic implementation plan that (as a minimum) looks at:
o resources required
o tools required
o techniques to be used
o impact on others
o budgets
• Develop or update any relevant procedures / processes / policies as required
Implementing
During your implementation you are to:
• disseminate all relevant information to your team
• provide training and support to your team members as appropriate
• supervise your team to identify further areas for improving resource efficiency
• communicate effectively with all persons involved including seeking and considering suggestions from others
• lead by example
• adhere to your budget
• record the implementation process
• review the implementation by gathering and comparing outcomes against set targets
• provide a written report (after implementation) that evaluates and comments on improvement process undertaken. This includes providing recommendations for further improvements as required
The following evidence is to be submitted:
• a copy of your implementation plan
• a detailed journal that outlines the processes you undertook, problems you faced, successes you had, etc
• Your assessor will also observe you on an ad-hoc basis throughout your implementation to verify your actions
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Assessment Resource BSBWHS4OIA
ASSESSMENT 1 - STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements,
For this task, you are required to identify and research a businesss Workplace Health & Safety practices, then write a 600 word report that states why WHS is good business, If you are working in a business, then this report is to focus on your current employer.
Details: You will need to consider the type of business you are researching best practices for, as your report will differ subject to the industry and risk level of each business. You could make good use of statistical information and graphical representations. Make reference to, and give examples of, any specific areas in where WHS practices and compliance need up-grading (based on industry levels)
Your suggested area of improvement could, for instance, relate to ongoing information dissemination, training, inadequacies in existing risk control measures in accordance with the hierarchy of control, or to improving the training format so they are less boring — etc.
Do not even consider stating that your all WHS & workplace practices are so good that they do not need improvement. Everything can be improved!!
When addressing the statement that Workplace Health & Safety is good business, consider the concepts of loyalty, caring, trust and honesty, relationship building, employee satisfaction, customer, shareholder and stakeholder satisfaction.
Be sure to also discuss the application of relevant Workplace Health & Safety legislative frameworks relevant to your business.
This Assessment is due for submission on:
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Assessment Resource I BSBWHS401A
ASSESSMENT 2 - STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements.
You are required to prepare for and conduct an WHS induction program (minimum 15 minutes) for 1-3 employees of your business.
You may be assessed:
• Option 1 — You are to conduct the session with actual employees within your workplace.
• Option 2 — You are to use other class members to role-play act as employees for this task. Where three of your class members will play the role of new employees, and your assessor will observe you conduct the induction. You will then rotate so each student conducts the session, and the other students sit through as a -new employee-. These students will be given a question & answer sheet to complete after each induction session that requires to you provide your comments.
Details:
In your preparation, you will need to develop:
1. A detailed session plan
2. Handouts for your new employees
3. Overheads / learning aids as appropriate
You will be assessed as follows:
• Planning for and conducting a Workplace Health & Safety Induction for -new employees-
• You are to provide a copy of your session plans, handouts and appropriate learning aids
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Assessment Resource I BSBWRT401A
ASSESSMENT - STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements.
Part A
You are to produce 5 different complex documents in a draft format. Each document is to be of a
different format, and is to serve a purpose in your organisation,
Each document must be of a different format. You may choose from the following formats:
• Detailed business letters • Emails
• Instructions and procedures • Manuals
• Publications, leaflets, brochures • Reports
• Speeches and presentations • Submissions tender documentation and public notices
• Website text
You may use software packages such as MS Word, MS Excel, MS PageMaker, MS PowerPoint and Templates.
It is important that you consider the purpose of each document. Purposes may include (but are not limited to):
• conveying research findings • documenting policies, procedures and processes
• influencing attitudes, opinions, beliefs • meeting legal requirements
• proposing recommendations, options and actions
• meeting other data, information or knowledge needs of an audience
Each document is to include design elements as outlined below:
• Capitals and underlining • Fonts
• Headings • Justification and alignment
• Lists and tables • Margins and paragraph indentation
• Logos, branding, organisational identity requirements • Page shape
• Page size • Templates
• Use and amount of colour • Use and amount of white space
• Illustrations, photographs and other illustrative material for design purposes
Part B
Now that you have produced 5 different draft documents, you are to review each one for suitability, tone, purpose, format, style, grammar, readability, sequencing, structure and compliance with organisational requirements. Once completed, you are to have each draft proofread by your Assessor (who is to sign the reviews once read)
Part C
Finally, you are to produce each draft as a final document, and provide them to your assessor.
Each submission must include
• 5 different DRAFT complex documents
• Evidence of reviewing each document
• Final copies of each document including changes identified through your review
This assessment will occur on:
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Assessment Resource I BSBADIVI502B
ASSESSMENT 1 — STUDENT INFORMATION
This Information is to be handed to each student to outline the assessment requirements.
For this assessment you will be observed preparing for, conducting and following up on 2 different meetings, with
at least 4 participants per meeting. Whilst you may work with your assessor to discuss the meeting options, it Is
recommended that you implement this assessment with other units you are studying.
PREPARATION
In you preparation, you are to ensure that:
• Purpose of meeting is clarified and the agenda developed in line with stated purpose
• The style and structure of the meeting is appropriate to the meetings purpose
• Meeting participants are identified and notified in accordance with organisational procedures
• Meeting arrangements are confirmed in accordance with requirements of meeting
• Meeting papers are despatched to participants within designated timelines
You must provide your agendas to your assessor at the time of your assessment
CONDUCTING
Whilst conducting your meetings, you are to ensure that:
• Meetings are chaired in accordance with organisational requirements, agreed conventions for the type of meeting and legal and ethical requirements
• Meetings are conducted to ensure they are focused and time efficient
• Meeting facilitation enables participation, discussion, problem solving and resolution of issues
• Minute taker is briefed on recording meeting notes in accordance with organisational requirements and conventions for the type of meeting
This will be observed by your assessor during each of your meetings
FOLLOWING UP
After each meeting, you are to follow up, ensuring that:
• Transcribed meeting notes are checked to ensure they reflect a true and accurate record of the meeting and are formatted in accordance with organisational procedures and meeting conventions
• Minutes and other follow-up documentation are distributed within designated timelines and stored in accordance with organisational requirements
• Outcomes of meetings are reported as required, within designated timelines
This assessment will be assessed on:
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Assessment Resource I BSBCUS501C
ASSESSMENT 1 PROJECT
This information is to be handed to each student to outline the assessment requirements. AET TRANSPORT PTY LTD COMPANY PROFILE
AET Transport Pty Ltd, was founded in 1997 by Fred Single of Melbourne, Australia. AETs first truck was a 1982 International Acco 1950C Table /Tray Top which supplied Coulee Agro, a local fertilizer company with bulk fertilizers, chemicals and anhydrous ammonia. A 1988 Mitsubishi and a pinstriped Kenworth T950 formed the original fleet of three.
The newly formed company quickly achieved its goals through long hours and hard work. Early on, drivers were responsible for servicing and cleaning their trucks and on occasion could be seen sweeping out a 53 foot trailer es well. This type of determination and their commitment to customer service quickly captured the attention of other businesses as well. AET Transport expanded from three to eleven trucks in just over a year as their reputation continued to grow.
In 2004 a successful land deal allowed the company to establish operations at Its current location in Laverton, In 2005, a 7500 square foot state-of-the-art warehouse facility was added to the existing site and within two years another 3200 square foot expansion completed the current warehouse as a distribution. AET Transport provides services hi cross docking, temperature controlled storage.and distribution of chemicals,
Their focus on teamwork continues to satisfy new customers with effective supply chain management that consistently delivers on time. AET Transports team uses cutting edge logistics to track inbound and outbound shipments for over 100 reputable companies In Victoria and New South Wales.
AET Transport is now a medium sized business that operates a fleet of over 50 Prime Movers and Trailers ready to leave on a moments notice, AET Transport has rental and lease agreements with some of the largest trailer leasing and rental companies in Australia as well. With numerous trucks and trailers at their disposal they can pick up and deliver to Victoria, New South Wales, ACT, Queensland, South Australia and Western Australia. Their dry van and refrigerated service can accommodate the most demanding customer.
AET Transport takes pride in safety and compliance. Thoroughly trained employees certified in the transportation of dangerous goods, the handling of hazardous materials and a zero tolerance for drugs and alcohol are just some of the mandatory programs that create a safer workplace for everyone.
As a growing company in a thriving country, AET Transport shares Fred Singles commitment to small city personal service and a quality work ethic as the key to their success.
TASK
You have recently been employed with AET Transport as the Customer Service Manager. Your role was created to address the gap between AET Transports mission to provide quality customer service, and their actual un-organised / informal process for working with customers.
Your first task In this role Is to develop and formalise AETs Customer Service Strategy. In undertaking this task, you are to:
• Provide a detailed written response outlining the process you would follow to undertake this task
• Develop a Customer Service Strategy that:
o Incorporates internal customer requirements
o Incorporates external customer requirements
o Develops customer service standards that you would like to implement including quality, time and cost
standards
includes procedures for implementation of each standard
o Covers a process for handling complaints and grievances
o Identifies the required resources and how you will procure them
o Includes a roll-out and implementation process
o Outlines both long term and short term plans for monitoring the achievement of customer service aims, and evaluates their effectiveness, along with obtaining customer feedback and any associated forms and documents required for this monitoring arid feedback.
You should provide a detailed response to this task, as your assessor will be checking to ensure it meets the company requirements, legislation, and is written to an acceptable industry level.
Finally, please take the liberty of adding any additional details into the company profile if required for your task
This assessment Is due on:
Version Date: January 2014 Page 3 of 38
Assessment Resource j BSBHRIV1405A
ASSESSMENT I - STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements.
For this task, you are to consider a new business you can develop. Consider areas of your expertise, where you can provide benefit into a business environment You will need to refer to this -potential business- in other units,
In summary — this unit requires you to develop, advertise, interview, shortlist and offer a position to someone. As a group, each student will -advertise- their positions, and a selection of their fellow class members will apply. (It is important that each -applicant- take this opportunity seriously, as it will be invaluable practice for apply for, and attending job interviews in real life!).
Your task is to create a Job description for 2 different positions that will be available within your business. (You will also be responsible for placing this job advertisement in the appropriate advertising medium
When putting this job description together you can draw on your own knowledge of what skills, knowledge and experience is required to perform this role, You may also need to do some research to find out what skills are required for this position this could be done through using the Internet, and other tools that would help you compile this job description.
Things to consider:
• What competencies, knowledge, experience, attitudes and personal attributes are required to perform this position
• Whom may you need to consult when putting this job description together
• The look of the job advertisement, its appeal to applicants
• The advertisement is written taking into account all relevant legal and organisational requirement
• This job description must identify application details
• Which advertising medium are you going to use and why
• Also cost the options of advertising mediums should be attached and details of costing
• Whom may you need to consult with prior to the advertisement being placed
In submitting this task, you are required to develop the following documents:
• 2 different position descriptions
• An induction checklist (to be used when inducting the new employee into your company
• A generic unsuccessful letter for unsuccessful applicant
• A generic successful letter for your successful applicant
• An interview proforma I assessment form you can use within your organisation when recruiting new employees. This proforma should include a list of questions you would ask your candidates during the interview
• 2 different vacancy advertisement — one for print media and one for online media.
This project is due for submission on:
Version Date: January 2014 Page 3 of 20
Assessment Resource I BSBMGT502B
ASSESSMENT STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements.
In the form of a detailed written report (2000 words), you are to discuss the principles of managing people performance. You should focus on the following 4 areas:
Allocating work
• Describe in detail your consultation process with relevant groups and individuals as to the allocation of work and deployment of resources
• Describe how you ensure that
o Work is allocated In accordance with operational plans (provide examples)
o Allocated work Is cost effective and appropriate in terms of the use of internal/external labour (provide examples)
o Performance standards, codes of conduct and work outputs / processes are confirmed prior to commencement (provide examples)
• Describe in detail your risk analysis process relating to the allocation of work, and how you would implement it.
Assessing performance
• Describe in detail your consultation process with relevant groups and individuals as to the allocation of work and deployment of resources
• Discuss you monitoring and evaluation process for assessing performance
Providing feedback
• Describe how you would conduct an employee feedback process, including the timeframe and parameters followed
• Describe how you would identify poor performance and bring it to the attention of the appropriate persons
• Discuss the merits of a structured feedback process.
Managing follow-up
• Discuss the Importance of managing follow-up, including what should be followed up, and the level of importance
• Describe the support services you can offer to meed individual needs and circumstances
• Describe your counselling process and disciplinary process for under-achieving individuals
• Describe the process you have used (or would use) to terminate individuals for serious misconduct or
1 on-going under-performance
Date for Submission:
Version Date: January 2014 Page 3 of 27
Assessment Resource I BSBNIGT50213
ASSESSMENT 3- STUDENT INFORMATION
This Information is to be handed to each student to outline the assessment requirements.
Part A
After you have supervised your team, you must undertake a performance management review. This
will require you to:
• Design the performance management review which includes:
o Policies and Procedures to be followed when undertaking the review
o A performance management template to be used by the reviewer
o A self appraisal form to be used by your team members
• Train your assessor in your performance management system
• Implement your review (assess performance of your team — minimum 2 people)
• Provide formal structured feedback sessions to your team
Part B
You are to manage follow-up after your performance reviews. This will require you to:
• Develop performance improvement and development plans for your team
• Seek assistance from HR specialists as required (your assessor)
• Reinforce excellence with your team as or if appropriate
• Provide additional coaching / re-training and monitoring for individuals not meeting expectations
• Provide / recommend support services to meet your teams needs
Part C
Now that you have implemented your performance management system, you must review I evaluate
your system. This will be provided in a written report, which discusses
• What worked, and what didnt
• Recommendations for improvement
• Self reflection of the process
• Opinions from your team of the process
Date for Submission:
Page ii of 27
Assessment Resource J BSBMGT516A
ASSESSMENT STUDENT INFORMATION
This Information Is to be handed to each student to outline the assessment requirements
This assessment is to be undertaken in a fully equipped business environment. Students are to identify a specific workplace process, practice or procedure related to their work role which can be altered to improve workplace effectiveness. Once identified, students are to undertake a detailed analysis of the issue and make appropriate recommendations.
Examples include: Record keeping procedures which can be streamlined, process-specific alterations, Recruitment or Staff review processes, etc)
Students should discuss their ideas for improvement with their supervisor prior to undertaking this assessment. Ideally, the improvement process Identified should be easily implemented into a workplace during Assessment 2 to enable a holistic assessment approach to this unit. Where no workplace is available,
For this Assessment, students must:
• Identify a suboptimal or out-of-date procedure or practice that requires alterations to improve workplace efficiency
• Clearly outline the reason(s) why this practice / process requires altering
• Collect measurable evidence / data to demonstrate extent of issue
• Identify and list possible causes I reasons for process I practice being inefficient
• Identify and list options to make process more efficient
• Clearly outline options for process adaptation, including benefits and costs involved
• Discuss options with appropriate staff members / stakeholders and obtain feedback
• Document the continuous improvement in detail based on the most appropriate option relevant to data collected
• Document how your continuous improvement would be implemented throughout the business including a detailed training / coaching and review processes
This assessment is to be submitted in the form of a 1,500 word detailed improvement proposal which is to include all aspects of the issue analysis and ideas for alterations as listed above.
This assessment is due on:
Version Data: January 2014 Page 3 of 20
Assessment Resource I BSBMGT5I6A
ASSESSMENT 2- STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements
Students are to manage improvement trials of a particular workplace process, procedure or practice.
The Improvement process will ideally relate to the process identified from Assessment 1; however any
workplace Improvement trial can be utilised for this assessment.
Students are to effectively implement the improvement trial, including:
• Participate in or manage the trial, ensuring team members are mentored, coached and instructed appropriately
• Consider improvement made and undertake discussions relating to improvement options
• Identify and discuss any aspects of the trial which may be inadequate to effectively assess the proposed changes
Once changes have been decided, students are to prepare an updated operating procedure which:
• Correctly outlines new processes to be followed
• Clearly defines individual staff roles
• Is formatted in a manner appropriate to the workplace and affected staff
Finally, students are to observe and monitor the implementation of the new process, including:
• Assess the changes to identify whether they have effectively increased efficiency
• Take any relevant measurements to confirm improvement in effectiveness (e.g. time taken for staff to complete process compared to time previously required)
• State in own words how effective the changes are, and if any different improvement options may have been more appropriate / effective
This assessment is due on:
Version Date: January 2014 Pago 9 of 20
Assessment Resource I BSBRSK:501B
ASSESSMENT 1 - STUDENT INFORMATION
This Information Is to be handed to each student to outline the assessment requirements.
You are required to develop a risk management plan for a company of your choice, or for an area of the
Registered Training Organisation in which you are studying. Your risk management plan must Include:
a detailed stakeholder analysis;
explanation of the risk context;
critical success factors;
identified and analysed risks;
treatments for prioritised risk;
details of the monitoring arrangements; and
an evaluation of the risk managements plan efficiency in treating risks
all required forms for implementation within a workplace (to be developed by you)
Your evaluation of risks must include
- considering the likelihood of the risk occurring
- considering the impact of the risk
- determining which risks are most significant and are therefore priorities for treatment
Your action plans should include
- what actions are required
- who is taking responsibility
- time lines
monitoring processes
Your risks may include those relating to:
commercial relationships
economic circumstances and scenarios
human behaviour
individual activities
legislation
management activities and controls
natural events
political circumstances
technology
This project should be submitted in the form of a detailed written report
This project is due for submission on:
Version Date: January 2014 Page 3 of 25
Assessment Resource J BSBWHS501A
ASSESSMENT I- STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements.
For this task, you are required to identify and research a businesss OHS / WHS practices, then write a 1000 word report that states why OHS I WHS Is good business
Details: You will need to consider the type of business you are researching best practices for, as your report will differ subject to the industry and risk level of each business. You could make good use of statistical information and graphical representations. Make reference to, and give examples of, any specific areas In where OHS / WHS practices and compliance need up-grading (based on industry levels)
Your suggested area of improvement could, for instance, relate to ongoing information dissemination, training, inadequacies in existing risk control measures in accordance with the hierarchy of control, or to improving the training format so they are less boring — etc.
Do not even consider stating that your all OHS / WHS & workplace practices are so good that they do not need improvement. Everything can be improved!!
When addressing the statement that Occupational Health & Safety is good business, consider the concepts of loyalty, caring, trust and honesty, relationship building, employee satisfaction, customer, shareholder and stakeholder satisfaction.
Be sure to also discuss the application of relevant OHS / WHS legislative frameworks relevant to your business.
This Assessment is due for submission on:
Version Date: January 2014 Page 3 of 42
Assessment Resource I BSBWHS501A
ASSESSMENT 2 - STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements.
You are required to prepare for and conduct an induction program (minimum 15 minutes) for three new employees of your business. You will be assessed in a -role-play- scenario, where three of your class members will play the role of new employees, and your assessor will observe you conduct the induction.
Details:
In your preparation, you will need to develop:
1. A detailed session plan
2. Handouts for your new employees
3. Overheads / learning aids as appropriate
You will be assessed as follows:
1. Planning for and conducting an OHS / WHS Induction for -new employees- a. You are to provide a copy of your session plans, handouts and appropriate learning aids
2. Providing recommendations for improvement for each induction session you sit through as a -new employee-
a. You will be given a question & answer sheet by your assessor to complete after each induction session you sit through as a -new employee-
Version Date: January 2014 Page 7 of 42
Assessment Resource I BSBWHS501A
ASSESSMENT 3 - STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements.
Job Safety Analysis (JSA) simply means looking at the work task and considering what is the safest way to complete it. It is a way of becoming aware of the hazards involved in doing the job and taking action to prevent an injury.
The JSA process is suitable for different trades do different tasks, and need not require enormous amounts of time or use endless pieces of paper
PART I
Using the Job Safety Analysis developed by VWA, you are to perform a Hazard & Risk assessment on an area of
your workplace or the college as allocated by your assessor.
This assessment may incorporate both internal and external areas of your workplace or the college.
PART 2
You are to discuss with your assessor options on how to rectify the hazards and risks identified in Part 1. Be sure
to consider the impact your actions will have, and their effectiveness in terms of risk reduction
PART 3
Finally, you are to implement at least 2 of the control measures outlined in Part 1. Your control measures must
either eliminate or control the associated risks
Remember
• The JSA provides a written record of the process to be used to proceed on a task. As it is a record that can be used in court, it should be signed off by the parties who have responsibility for the tasks.
• The JSA is only a written record. Management processes must be in place to ensure workers have the skills to complete the job and that there is a required level of supervision to ensure the tasks are completed as documented.
• The JSA should be completed by all employees involved in the activity, not just the principal contractor or supervisor.
This assessment will occur on:
Version Date: January 2014 Page 17 of 42
Assessment Resource I BSBWHS501A
ASSESSMENT 4 - STUDENT INFORMATION
This information is to be handed to each student to outline the assessment requirements.
You are to develop a set of detailed OHS / WHS policies and procedures that:
^ includes an OHS / WHS policy statement
^ At a minimum provides Policies and Procedures for:
o Work Cover
o Manual Handling
o Emergency Procedures
o Fire Safety
o OHS / WHS Representative funct8ions
o Smoking policy
o Sexual Harassment
o Risk management
^ Allows for inductions
• Details dissemination and implementation
^ Includes processes for hazard identification
Allows for identification of occupational injury and disease
You should consider a company type of your own choice for this task. However, as a minimum, the company you are aligning this task to must:
• Employ now (or in the future) at least 25 employees
^ Employ both male and female staff
Produce a product or provide a service
The level to which this task must be completed is as per the attached HR Document.
Good Luckl
This assessment will occur on:
Version Date: January 2014 Page 25 of 42
Assessment Resource I BSBWOR501B
ASSESSMENT 1 - STUDENT INFORMATION
This Information is to be handed to each student to outline the assessment requirements.
For this project you are to assume you consider your future. This will require you to develop a personal development plan with career objectives, and an action plan.
You should take the time to make this project an effective development tool for your future. You will need to consider:
Your past and background
Your short and long term professional aims
- Opportunities that are available to you now, or in the future
- Financial and personal goals
- Your desired work-life balance
- Your health
Your first step is to conduct a systematic self analysis on your performance and direction through obtaining feedback from your employers, employees, clients, colleagues and your trainer. This feedback is vital to ensure you have a holistic view of your current standing, and should be assessed against competency standards to determine your development needs, priorities and plans
Once you have obtained and considered this feedback, you need to create a professional development plan for yourself that Is specific, measurable, achievable, realistic and time specific. Your professional development plan should include objectives that are linked to your personal and professional objectives.
You are to also develop action plans for each goal you have outlined. This action plan will show youre:
identified goals,
future career options,
strategies and resources to achieve your goals (including training and development),
time frame to achieve each goal
Finally you are to show evidence of implementing your action plans, including:
- participation in coaching and/or mentoring sessions with others
- Attending training in relation to administration systems
Submission
In submitting this project, you are to include
• Evidence of obtaining feedback from others
• A measure of your personal performance against competency standards
• Your Personal Development Plan
• Your Action Plan
This project is due for submission on:
Page 3 of 21
Version Date: January 2014