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Assessment Task – Knowledge (Learner Version) Assessment Task 2: Simulated client case studies
Learner information
Learner name: Learner ID:
Section A – Program/Course details
Qualification code: CHC52015 Qualification title: Diploma of Community Services
Unit code:
CHCDEV002 Unit title:
Analyse impacts of
sociological factors on clients in community work and services
Section D – Conditions for assessment
Conditions:
This is an individual assessment.
You can refer to class notes to support your answers.
All work is to be answered on Brightspace by the due date.
If you are unable to submit your task by the due date, you will need to apply for a deferred assessment within 5 days of the due date. Please consult with your teacher to complete a deferred assessment application.
You must reference your sources using APA 7th. For more information on referencing go to: http://holmesglen.libguides.com/apareferencing
If you do not reference external sources correctly, this will be classed as plagiarism and you may not pass this task.
For more information go to: https://holmesglen.edu.au/Students/Student-resources/Plagiarism/.
Section B – Assessment task details
Assessment number: 2 of 5 Semester/Year: Semester 1, 2022
Due date: 29/04/2022 Duration of assessment: Three weeks
Assessment task results: This assessment task will be marked as:
? Ungraded result: Satisfactory or Not Satisfactory ? Other (e.g., points):
Section C – Instructions to Learners
Task instructions:
Read the 2 case studies (included in this assessment document).
For EACH case study are required to:
Read Part A of the scenario and answer questions 1-5 in relation to it
Read Part B of the scenario (which is an update on the clients) and answer questions 6-7 in relation to it
Upload completed task document as a Word document, not PDF so that the assessor can mark your work.
July 2017
Page 2 of 10
Section D – Conditions for assessment
Reasonable adjustments may be made where necessary. Please refer to the unit outline and discuss your individual circumstances with your teacher if required.
Equipment/resources learners must supply: Equipment/resources to be provided by the RTO:
Computer and internet access 2 Case studies
Task 2 assessment template and questions
Section E – Marking Guide Learner Answer Sheet
Assessment number: 2 Assessment title: Simulated client case studies
Learner ID: Learner name:
Unit code: CHCDEV002 Unit title: Analyse impacts of sociological factors on clients in community work and services
Date: Click here to enter a date.
Questions: Provide your responses in the boxes below each question.
Case study 1
Assessment title: Simulated client case studies
Read this part of the scenario to answer questions 1-5.
Read this part of the scenario to answer questions 6-7. Part A
Jolene is a 15-year-old female who has been living with her father David, stepmother Karen and their 7-year-old daughter Grace. Jolene has lived with her father since she was 12 years old. Before this she always lived with her mother, Sally.
Jolene had a remarkably close relationship with her mother, they would do everything together. Sally was estranged from her own family and Jolene only had contact with her extended maternal family when she was first born. Whilst living with her mother Jolene had minimal contact with her father who resided interstate. David and Sally were not in a relationship when Jolene was born and had a fractious relationship over the 18 months they were together. Jolene had some photos of her father and would receive a birthday card or phone call when he remembered.
Sally suddenly passed away as a result of a car accident. Jolene was devastated. After a short time in foster care Jolene was relocated interstate to her father’s care.
Jolene initially presented as sad and withdrawn, however after seeing the school counsellor every week for a few months Jolene became more engaged both at home and at school. Jolene had a group of friends who she became close to and was involved in sporting activities outside of school.
Recently there has been a decline in Jolene’s mood, she has become withdrawn from her family, arguing with her father and stepmother and has a new group of friends, predominantly young adult males.
Jolene was considered responsible and would often take Grace to their local park. Last time they went to the park, Jolene had arranged to meet her new friends there and had driven off with them leaving Grace alone at the park. This caused an argument between Jolene, her father and stepmother. During the argument Jolene stated, “she hated her life and wanted to be with her mother”. As a result, Jolene left the family home and has been couch surfing between friends for the last 6 weeks.
During this time Jolene has irregularly attended school, was returned to her family home in the middle of the night by the Police intoxicated and has disclosed to her school friend that she had unprotected sex, misses her mother and sometimes wishes she was dead and with her mother.
David and Karen are concerned for Jolene’s safety and wellbeing and are not happy about her risk-taking behaviours. They have advised Jolene they would like her to return home, however she needs to change her behaviours and the people she is currently mixing with. David and Karen have informed the school counsellor they are prepared to attend counselling sessions with Jolene if this is something she would like to do. The school have made a report to Department of Health and Human Services Child Protection due to Jolene’s risk-taking behaviours and homelessness.
Part B (Update on the client’s progress)
Jolene was referred to the local youth service and has attended half of her appointments.
Jolene continues to see Meg her allocated youth worker, however she does not attend these appointments regularly. Jolene appears quite guarded with the information she shares when she meets with Meg. However, Jolene likes attending the youth service as she likes to sit in the art room and draw. Jolene is quite a talented artist.
Jolene has not attended school at all this semester however has remained in contact with some of her school friends. Lately Jolene has been posting photos of herself with older males out in the middle of the night drinking alcohol and breaking into cars stealing anything of value.
Jolene’s physical appearance has declined, she has lost a considerable amount of weight and has lost pride in herself. Jolene had mentioned to Meg that she has been smoking marijuana most days, sometimes with friends or on her own.
Jolene has been staying with the older sister of one of the males she has been socialising with. Jolene feels safe staying with her and helping to look after her 8-month old child. Jolene was staying in a house which had people coming and going. One night when home alone one of the housemates came home and forced himself onto Jolene. Jolene was able to get away from him and left the house immediately quite shaken. Jolene did start to speak with Meg about this however she stopped speaking about this when Meg mentioned she may have to contact the Police and Department of Health and Human Services. Jolene did not attend the service or answer Meg’s phone calls for several weeks after this incident.
Case study 2
Assessment title: Simulated client case studies
Read this part of the scenario to answer questions 1-5. Part A
Ayah and her three children, Tanisha (10 years), Zane (9 years) and Aren (7 years) arrived in Australia 8 months ago after fleeing their village in South Sudan. They had been living in a refugee camp for some time before arriving in Australia.
Ayah’s husband and father to her three children was shot dead in an attack on their community. Ayah still has nightmares and vivid memories of the night this attack occurred, she clearly remembers the sounds of the shooting gun’s and the chaos and screaming of her community running for their lives. The smell of their village burning after being set alight is still a vivid smell she has today.
On arrival in Australia, Ayah and her children were provided temporary migrant accommodation. It is a small two-bedroom unit, which they have made home and feel safe in. There are two other Sudanese families who also live in the same apartment block. Tanisha, Zane and Aren are all attending the local school. The school is incredibly supportive and run additional English classes and support activities to the number of refugee children they have attending the school.
Tanisha is finding school difficult and has told her mother she does not like going. Tanisha often sits alone during school recess.
Ayah had been attending English classes at the local neighbourhood and learning centre with the two other Sudanese women who live in the apartment block with her. Ayah has not attended these classes in the last week nor have her children gone to school.
Last week when walking back home after taking the children to school, Ayah heard a loud noise. She initially froze in fright before running and hiding behind a large tree.
Ayah’s friends became worried about her and visited her. They found Ayah very withdrawn in conversation and providing little eye contact with them. There were many dishes piled up in the sink, scraps of food lying around and a general disarray of the apartment. There was a pile of bills, notes from the school and unopened mail on the table.
The friends were surprised as Ayah was always ‘house proud’ very organised and had an immaculate house. They asked Ayah how she was, and she burst into tears. Ayah
explained that she has not been sleeping well as her nightmares have increased, she has little or no appetite, deeply misses her husband, has had no contact with her family in Sudan for months and feels lonely. She also discloses that Tanisha is not settling into school and that Ayah finds it hard communicating with the school due to the language barrier.
Ayah agreed to attend the Neighbourhood and Learning Centre with her friends and talk to them about how she is feeling.
Read this part of the scenario to answer questions 6-7. Part B (Update on the client’s progress)
Ayah and her children were referred to a migrant service and have been linked in with a Family Support Worker (FSW), Rosie for the last 3 months. During this time the family have engaged positively with their worker, all 3 children look forward to their visits and have been known to draw pictures and have a tea party set up for when Rosie arrives for their home visit.
Ayah has been linked into a counsellor and has found it helpful being able to talk about her life experiences and the feelings she has associated with this. Ayah has been able to acknowledge her depression and the trauma she has experienced. Ayah experiences low days however has been able to implement everyday strategies she has learnt such as meditation and mindfulness which she thinks has helped to improve her sleeping.
Tanisha has been assessed and diagnosed with needing to wear glasses. Rosie was able to assist Ayah navigate the health care system and applied for funding from her agency to help Ayah with the cost of the glasses.
Tanisha has also been attending a children’s group which is run by the agency once a week after school. Tanisha enjoys this group and Ayah has stated she is more confident and comfortable to attend school.
Zane and Aren are enjoying school and although enjoy their mother’s cooking of traditional foods they are also developing a taste for local cuisine dishes. Both are very active children who at this time in their life have shown resilience to their situation.
Ayah had disclosed to Rosie she was concerned as she was not sure when and where the family would be moved to as their current accommodation is temporary. Rosie has written a support letter advocating the family remain living in the same local area as they feel safe in this particular neighbourhood, after having to flee their home country and that the family are engaged in local culturally appropriate services to deal with trauma related life experiences. The letter also highlighted that the children were settled in school and their needs are being supported in this environment and they have also made positive social connections.
Question 1: Nominate THREE main socio-cultural factors that are impacting this client. Satisfactory response
Yes
? No
?
Answer:
Socio-cultural factor 1
Socio-cultural factor 2
Socio-cultural factor 3
Comment:
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enter text.
Question 2: Choose ONE of the socio-cultural factors (from question 1) and analyse the effect(s) that it is having on the client.
Explain the impact(s) this socio-cultural factor is having in EACH of the following areas of their life, and provide examples for each: Satisfactory response
Yes
? No
?
- Employment
- Physical health
- Financial capability
- Mental health
- Community networks
- Family relationships
- Discrimination
- Housing
This answer should be minimum 200 words in TOTAL
Answer:
Socio-cultural factor:
Impacts of sociocultural factor on
employment
Impacts of sociocultural factor on physical health
Impacts of sociocultural factor on financial capability
Impacts of sociocultural factor on mental health
Impacts of sociocultural factor on community networks
Impacts of sociocultural factor on family relationships
Impacts of sociocultural factor on discrimination
Impacts of sociocultural factor on housing
Comment:
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enter text.
Question 3: To the degree that your role allows (i.e., not a medical professional), identify the current health and wellbeing issues for this client. Satisfactory response
Yes
? No
?
Answer:
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enter text.
Question 4: What additional needs does the client have, or what extra supports do they require because of their health issues? Satisfactory response
Yes No
? ?
Answer:
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enter text.
Question 5: After analysing the socio-cultural factors that affect this client, nominate a service that might meet their needs. (If it is not possible for you to refer the client, you can nominate a service that they have been referred to and are currently accessing).
• Name the service and provide a weblink to it
• State why you think that this service is appropriate to address the client’s sociocultural issues
Satisfactory response
Yes
? No
?
Answer:
Name of service
Weblink to service
Why is this service appropriate to address the client’s sociocultural issues?
Comment:
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enter text.
Question 6: Considering part B of the scenario (the update on the client’s progress) how effective do you think that the service has been in meeting the client’s needs?
Provide specific examples in your response. Satisfactory response
Yes
? No
?
Answer:
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enter text.
Question 7: What alternative or additional service could help the client to meet their socio-cultural needs? Satisfactory response
Yes
? No
?
Answer:
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Section F – Feedback to Learners
Has the learner successfully completed this assessment task? Yes No
? ?
Additional Assessor comments (as appropriate):
Resubmission allowed: Yes ? No ? Resubmission due date: Click here to enter a date.
Assessor name: Chris Gale
Revision V1
July 2017
Page 10 of 10
Assessor signature: Chris Gale
Date: Click here to enter a date.
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