RECENT ASSIGNMENT

ASSESSMENT INFORMATION for students
Throughout your training we are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practical on the job improvements.
You are going to be assessed for:
Your skills and knowledge using written and observation activities that apply to the workplace.
Your ability to apply your learning.
Your ability to recognise common principles and actively use these on the job.
All of your assessment and training is provided as a positive learning tool. Your assessor will guide your learning and provide feedback on your responses to the assessment materials until you have been deemed competent in this unit.
HOW YOU WILL BE ASSESSED
The process we follow is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards of best practice, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in the workplace, and some in the training room as required by each unit.
The assessment tasks have been designed to enable you to demonstrate the required skills and knowledge and produce the critical evidence to successfully demonstrate competency at the required standard.
Your assessor will ensure that you are ready for assessment and will explain the assessment process. Your assessment tasks will outline the evidence to be collected and how it will be collected, for example; a written activity, case study, or demonstration and observation.
The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment.
What happens if your result is ‘Not Yet Competent’ for one or more assessment tasks?
Our assessment process is designed to answer the question “has the desired learning outcome been achieved yet?” If the answer is “Not yet”, then we work with you to see how we can get there.
In the case that one or more of your assessments has been marked ‘NYC’, your trainer will provide you with the necessary feedback and guidance, in order for you to resubmit your responses.
What if you disagree on the assessment outcome?
You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.
Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The RTO will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.
What if I believe I am already competent before training?
If you believe you already have the knowledge and skills to be able to demonstrate competence in this unit, speak with your trainer, as you may be able to apply for Recognition of Prior Learning (RPL).
Assessor Responsibilities
Assessors need to be aware of their responsibilities and carry them out appropriately. To do this they need to:
Ensure that participants are assessed fairly based on the outcome of the language, literacy and numeracy review completed at enrolment.
Ensure that all documentation is signed by the student, trainer, workplace supervisor and assessor when units and certificates are complete, to ensure that there is no follow-up required from an administration perspective.
Ensure that their own qualifications are current.
When required, request the manager or supervisor to determine that the student is ‘satisfactorily’ demonstrating the requirements for each unit. ‘Satisfactorily’ means consistently meeting the standard expected from an experienced operator.
When required, ensure supervisors and students sign off on third party assessment forms or third party report.
Follow the recommendations from moderation and validation meetings.
How should I format my assessments?
Your assessments should be typed in a 11 or 12 size font for ease of reading. You must include a footer on each page with the student name, unit code and date. Your assessment needs to be submitted as a hardcopy or electronic copy as requested by your trainer.

How long should my answers be?
The length of your answers will be guided by the description in each assessment, for example:
Type of Answer Answer Guidelines
Short Answer 4 typed lines = 50 words, or
5 lines of handwritten text
Long Answer 8 typed lines = 100 words, or
10 lines of handwritten text = 1/3of a foolscap page
Brief Report 500 words = 1 page typed report, or
50 lines of handwritten text = 11/2foolscap handwritten pages
Mid Report 1,000 words = 2 page typed report
100 lines of handwritten text = 3 foolscap handwritten pages
Long Report 2,000 words = 4 page typed report
200 lines of handwritten text = 6 foolscap handwritten pages
How should I reference the sources of information I use in my assessments?
Include a reference list at the end of your work on a separate page. You should reference the sources you have used in your assessments in the Harvard Style. For example:
Website Name – Page or Document Name, Retrieved insert the date. Webpage link.
For a book: Author surname, author initial Year of publication, Title of book, Publisher, City, State

assessment guide
The following table shows you how to achieve a satisfactory result against the criteria for each type of assessment task. The following is a list of general assessment methods that can be used in assessing a unit of competency. Check your assessment tasks to identify the ones used in this unit of competency.
Assessment Method Satisfactory Result Non-Satisfactory Result
You will receive an overall result of Competent or Not Yet Competent for the unit. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. Your assessment may include the following assessment types.
Questions All questions answered correctly Incorrect answers for one or more questions
Answers address the question in full; referring to appropriate sources from your workbook and/or workplace Answers do not address the question in full. Does not refer to appropriate or correct sources.
Third Party Report Supervisor or manager observes work performance and confirms that you consistently meet the standards expected from an experienced operator Could not demonstrate consistency. Could not demonstrate the ability to achieve the required standard
Written Activity The assessor will mark the activity against the detailed guidelines/instructions Does not follow guidelines/instructions
Attachments if requested are attached Requested supplementary items are not attached
All requirements of the written activity are addressed/covered. Response does not address the requirements in full; is missing a response for one or more areas.
Responses must refer to appropriate sources from your workbook and/or workplace One or more of the requirements are answered incorrectly.
Does not refer to or utilise appropriate or correct sources of information
Observation/Demonstration All elements, criteria, knowledge and performance evidence and critical aspects of evidence, are demonstrated at the appropriate AQF level Could not demonstrate elements, criteria, knowledge and performance evidence and/or critical aspects of evidence, at the appropriate AQF level
Case Study All comprehension questions answered correctly; demonstrating an application of knowledge of the topic case study. Lack of demonstrated comprehension of the underpinning knowledge (remove) required to complete the case study questions correctly. One or more questions are answered incorrectly.
Answers address the question in full; referring to appropriate sources from your workbook and/or workplace Answers do not address the question in full; do not refer to appropriate sources.
Practical Activity All tasks in the practical activity must be competed and evidence of completion must be provided to your trainer/assessor.
All tasks have been completed accurately and evidence provided for each stated task. Tasks have not been completed effectively and evidence of completion has not been provided.
Attachments if requested are attached Requested supplementary items are not attached

Assessment Cover Sheet
Student’s name: USI
Assessors Name: Date Submitted:
The following questions are to be completed by the assessor:
Is the Student ready for assessment? Yes No
Has the assessment process been explained? Yes No
Does the Student understand which evidence is to be collected and how? Yes No
Have the Student’s rights and the appeal system been fully explained? Yes No
Have you discussed any special needs to be considered during assessment? Yes No
The following documents must be completed and attached:
? Written Activity and Checklist
The student will complete the written activity provided to them by the assessor. The Written Activity Checklist will be completed by the assessor. S NYS
? Third Party Report
The student will demonstrate a range of skills and the assessor will observe where appropriate to the unit. The Observation Checklist will be completed by the assessor. S NYS
? Research task and Written/Oral Questions
The student will answer a range of questions either verbally or written. The Questioning Checklist will be completed by the assessor. S NYS
Student Declaration
I agree to undertake assessment in the knowledge that information gathered will only be used for professional development purposes and can only be accessed by the RTO
I declare that:
? The material I have submitted is my own work;
? I have kept a copy of all relevant notes and reference material that I used in the production of my work;
? I have given references for all sources of information that are not my own, including the words, ideas and images of others.
Student Signature: Date:
Assessment cover sheet
Result and Feedback
Feedback to Student:
Overall Outcome ?Competent ?Not yet Competent
Assessor Signature: Date:

written activity
Risk Issues.
In a pamphlet that would be suitable to provide to clients, explain the risk issues that relate to each of the following:
Borrowing risk and gearing.
Specific product risk.
Institutional risk.
Risk factors and return expectations of the client.
Volatility of income and capital.
This task must be completed within 45 minutes.
Complex Features of a Client Situation and Needs.
Explain each of the following complex features of a client situation and needs:
Commercial loans.
Chattel leases.
Native title rights.
Heritage issues.
Contaminated sites or properties near noxious industries.
This task must be completed within 45 minutes.
Key Products Available In the Broking Industry.
Identify and categorise at least 4 of the key products that are available in the broking industry.
This task must be completed within 30 minutes.
Legislation, Regulations and Codes of Practice.
Identify and discuss the various legislative requirements, regulations and codes of practice that affect the broking industry.
This task must be completed within 20 minutes.

Written Activity Checklist
Written Activity Checklist
For this assessment, the student must complete the written activity.
The written activity is a stand-alone activity that will allow the student to display the required knowledge and skills that are essential when deciding overall competency.
Student’s name:
Assessor’s name:
Has the student satisfactorily completed the written activity?
Yes No
Did the Student provide evidence of their ability to in a pamphlet that would be suitable to provide to clients, explain the risk issues that relate to each of the following:
Borrowing risk and gearing. ? ?
Specific product risk. ? ?
Institutional risk. ? ?
Risk factors and return expectations of the client. ? ?
Volatility of income and capital. ? ?
Did the Student provide evidence of their ability to explain each of the following complex features of a client situation and needs:
Commercial loans. ? ?
Chattel leases. ? ?
Native title rights. ? ?
Heritage issues. ? ?
Contaminated sites or properties near noxious industries. ? ?
Did the Student provide evidence of their ability to:
Identify and categorise at least 4 of the key products that are available in the broking industry. ? ?
Identify and discuss the various legislative requirements, regulations and codes of practice that affect the broking industry. ? ?
Feedback to Student:
Result ? Satisfactory ? Not Yet Satisfactory
Assessor’s Signature: Date:

Third Party Report
Supervisor Instructions:
For this assessment, the student must complete the activity.
The practical activity is a stand-alone activity that will allow the student to display the required knowledge and skills that are essential when deciding overall competency. Please sign and date this checklist to evidence the student having completed the task.
Student Instructions:
Arrange a time to complete the activity and have your supervisor observe you undertaking the activity. You should submit the completed and signed checklist with your assessment for this
unit of competency.
The following task must be demonstrated in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the tax (financial) advice services field of work and include access to:
Office equipment, technology, software and consumables
Relevant legislation, regulations and codes of practice
Specialist software and data.
For this task you are to complete the following steps to present broking options to at least 1 client with complex needs.
To prepare for the task you will need to:
Ensure that the disclosure of capacity to the client is consistent with industry requirements and organisational guidelines. Provide the disclosure of capacity to your assessor.
Throughout your client interactions, complete the following steps to develop a rapport:
Address the needs and objectives of the client in a manner that is consistent with the client’s level of financial understanding, and which directly applies to the objectives and requirements they have disclosed.
Demonstrate a high level communication skills, in all of your dealings with clients, including with clients who have special needs.
In both oral and written communication, when introducing services, strategies and recommendations, ensure to use clear and unambiguous language that avoids jargon.

Perform the following steps to present the client with the broking options:
Guide the client through the available broking options, clearly and comprehensively discussing with them the impact of each option on their financial circumstances, including the advantages, disadvantages, risks and financial implications, and taking into account various assumptions, possibilities and the client’s special needs. Provide a copy of the broking options to your assessor.
Clearly explain to the client the fees, charges and commissions.
Provide the client with copies of research and other documentation. Provide this information to your assessor.
Disclose to the client any commercial relationship of the representative, and their organisation, to the products and services mentioned in the plan.
Using your professional judgement, identify and any address issues that may require further consideration or consultation with other financial services professionals. Discuss these issues and what can be done about them with your assessor.
Obtain confirmation from the client that they understand the broking options they have been presented with.
Complete the following steps to negotiate effectively:
Obtain feedback from the client, identify any concerns and respond appropriately, presenting alternatives to the recommendations when requested.
Interpret the legislative requirements, industry regulations and codes of practice to ensure the identification and observance of the limits imposed by regulatory requirements or organisational guidelines. Outline these with your assessor.
When dealing with complaints, ensure to maintain communication channels and follow complaint handling procedures.
Obtain agreement to proceed from the client.
Perform the following steps to complete and maintain the necessary documentation:
Record all of your client interaction in accordance with the industry requirements and organisational guidelines. Provide a copy of your interactions for this assessment.
Provide confirmation, including relevant documentation and contract variation to clients. Provide this documentation to your assessor.
Ensure that, where required, any required instructing or purchasing documents are signed by the client.
Clearly define and communicate to the client the post-broking service to be provided. Outline the post-broking service provided to your client.

After you have successfully completed the above steps to present broking options to a client with special needs, you will need to sit down with your assessor and discuss:
The key features of the legislation, regulations and codes of practice affecting the broking industry.
Verbal and non-verbal communication used throughout the task.

Third Party Report checklist
*Multiple copies of the checklist will need to be printed if the observation is to be observed more than once.
Third Party Report Checklist
Supervisor Instructions:
For this assessment, the student must complete the activity.
The practical activity is a stand-alone activity that will allow the student to display the required knowledge and skills that are essential when deciding overall competency. Please sign and date this checklist to evidence the student having completed the task.
Student Instructions:
Arrange a time to complete the activity and have your supervisor observe you undertaking the activity. You should submit the completed and signed checklist with your assessment for this
unit of competency.
The following task must be demonstrated in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the tax (financial) advice services field of work and include access to:
Office equipment, technology, software and consumables
Relevant legislation, regulations and codes of practice
For this task you are to complete the following steps *The assessor needs to ensure that they take detailed notes on the performance of the student in the comments section provided.
Student Name:
Assessor Name:
The student can demonstrate competency by:
Yes No How and where actions were observed:
Ensure that the disclosure of capacity to the client is consistent with industry requirements and organisational guidelines
Address the needs and objectives of the client in a manner that is consistent with the client’s level of financial understanding, and which directly applies to the objectives and requirements they have disclosed.
Demonstrate a high level communication skills, in all of your dealings with clients, including with clients who have special needs.
In both oral and written communication, when introducing services, strategies and recommendations, ensure to use clear and unambiguous language that avoids jargon
Guide the client through the available broking options, clearly and comprehensively discussing with them the impact of each option on their financial circumstances, including the advantages, disadvantages, risks and financial implications, and taking into account various assumptions, possibilities and the client’s special needs.
Clearly explain to the client the fees, charges and commissions.
Provide the client with copies of research and other documentation.
Disclose to the client any commercial relationship of the representative, and their organisation, to the products and services mentioned in the plan.
Using your professional judgement, identify and any address issues that may require further consideration or consultation with other financial services professionals.
Obtain confirmation from the client that they understand the broking options they have been presented with.
Obtain feedback from the client, identify any concerns and respond appropriately, presenting alternatives to the recommendations when requested.
Interpret the legislative requirements, industry regulations and codes of practice to ensure the identification and observance of the limits imposed by regulatory requirements or organisational guidelines.
When dealing with complaints, ensure to maintain communication channels and follow complaint handling procedures.
Obtain agreement to proceed from the client.
Record all of your client interaction in accordance with the industry requirements and organisational guidelines.
Provide confirmation, including relevant documentation and contract variation to clients.
Ensure that, where required, any required instructing or purchasing documents are signed by the client.
Clearly define and communicate to the client the post-broking service to be provided.
The learner effectively discussed the following:
The key features of the legislation, regulations and codes of practice affecting the broking industry.
Verbal and non-verbal communication used throughout the task.
Details of Students Performance:
Feedback Given to Student:
Result ? Satisfactory ? Not Yet Satisfactory
Supervisor Signature Date:

written/oral Questions and research task
The following questions may be answered verbally with your assessor or you may write down your answers. Please discuss this with your assessor before you commence. Short Answers are required which is approximately 4 typed lines = 50 words, or 5 lines of handwritten text.
Your assessor will take down dot points as a minimum if you choose to answer them verbally.
Answer the following questions either verbally with your assessor or in writing.
To complete this task, you are to why client needs and objectives need to be aligned to their levels of financial understanding, communication skills when working with clients in complex situations, methods for communication, the importance of avoiding the use of exclusive language and disclosure of the professional relationship . You will also need to complaints handling procedures and considerations for working with special needs clients.
Why is it essential for you to address a client needs and objectives in a manner that is consistent with their level of financial understanding?
How can you ensure that you address the needs and objectives of clients in a manner which directly applies to objectives and requirements they have disclosed?
Briefly discuss how you can demonstrate high level verbal and non-verbal communication skills throughout your interactions with clients, including for clients with special needs.
What methods could you use to assist you in introducing services, strategies and recommendations to clients?
Why is it important to use language that is clear and unambiguous, and to avoid the use of jargon when communicating with clients, in both oral and written communication?
What information should be included in the disclosure of capacity to ensure that it is consistent with industry requirements and organisational guidelines?
Briefly explain the important things to consider and discuss with clients, clearly and comprehensively, as you guide them through the broking options.
What can you provide to a client to clearly explain the fees, charges and commissions?
Why is it important to disclose the commercial relationship of the representative and their organisation to any of the products and services mentioned in plan?
What types of issues will you need to use your professional judgement to identify and address?
How might you seek confirmation from the client that they understand broking options presented?
Outline the steps that you should follow to respond to identified client concerns appropriately.
What will you need to do when clients request alternatives to your recommendations?
What are the limits you will need to observe when you are presenting clients with broking options?
Outline a basic complaint handling procedure that you could follow, maintaining communication channels, when dealing with a customer complaint.
How will you need to obtain agreement to proceed from clients?
What relevant documentation will you need to use to record your client interactions and to provide conformation to clients?
Why do you need to ensure that instructing or purchasing documents, where required, are signed by clients?
What are the types of post-broking services you will need to clearly define and communicate to your clients?
Briefly discuss the organisational guidelines top follow when dealing with clients who have the following special needs:
Visual or hearing impairment.
English as a second language.
Cultural differences.

written/oral Questions and research task Checklist
Written/Oral Questions and Research Task Checklist
The assessor needs to indicate whether they have conducted the questioning as written questions or as verbal questions by ticking the box below.
? Written Questioning ? Verbal Questioning
The assessor must provide evidence with the assessment tool. For written questions, the assessor must provide the student’s original written responses. For verbal questioning, the assessor must provide dot points as a minimum on the student’s responses.
For details on how to conduct and contextualise this form of assessment, please refer to the questioning checklist explanation in the assessor guide.
Student’s name:
Assessor’s name:
If questions are answered verbally, the assessor must write detailed answers in the sections provided below. The space below does not indicate the size of the answer anticipated. Keep typing and the space will expand. If answers are recorded separate to this document, they must be attached to the assessment documents. Satisfactory response
Yes No
1 Why is it essential for you to address a client needs and objectives in a manner that is consistent with their level of financial understanding? ? ?

2 How can you ensure that you address the needs and objectives of clients in a manner which directly applies to objectives and requirements they have disclosed? ? ?

3 Briefly discuss how you can demonstrate high level verbal and non-verbal communication skills throughout your interactions with clients, including for clients with special needs. ? ?

4 What methods could you use to assist you in introducing services, strategies and recommendations to clients? ? ?

5 Why is it important to use language that is clear and unambiguous, and to avoid the use of jargon when communicating with clients, in both oral and written communication? ? ?

6 What information should be included in the disclosure of capacity to ensure that it is consistent with industry requirements and organisational guidelines? ? ?

7 Briefly explain the important things to consider and discuss with clients, clearly and comprehensively, as you guide them through the broking options. ? ?

8 What can you provide to a client to clearly explain the fees, charges and commissions? ? ?

9 Why is it important to disclose the commercial relationship of the representative and their organisation to any of the products and services mentioned in plan? ? ?

10 What types of issues will you need to use your professional judgement to identify and address? ? ?

11 How might you seek confirmation from the client that they understand broking options presented? ? ?

12 Outline the steps that you should follow to respond to identified client concerns appropriately. ? ?

13 What will you need to do when clients request alternatives to your recommendations? ? ?

14 What are the limits you will need to observe when you are presenting clients with broking options? ? ?

15 Outline a basic complaints handling procedure that you could follow, maintaining communication channels, when dealing with a customer complaint. ? ?

16 How will you need to obtain agreement to proceed from clients? ? ?

17 What relevant documentation will you need to use to record your client interactions and to provide conformation to clients? ? ?

18 Why do you need to ensure that instructing or purchasing documents, where required, are signed by clients? ? ?

19 What are the types of post-broking services you will need to clearly define and communicate to your clients? ? ?

20 Briefly discuss the organisational guidelines top follow when dealing with clients who have the following special needs:
a. Visual or hearing impairment.
b. English as a second language.
c. Cultural differences. ? ?

Feedback to Student:
Result ? Satisfactory ? Not Yet Satisfactory
Assessor’s Signature:
Date: