66666Module 7
Term and Year Term 4 2018
Qualification : BSB50215 Diploma of Business
Unit Code: BSBINM501
Unit Title: Manage an information or knowledge management system
Assessment Task 1: Short questions
Task 2: Demonstration/ observation of case study analysis, presentation and report
Student Name:
Student ID No:
Assessor’s Name: Andrey Loburets
Student Declaration: I declare that this work has been completed by me honestly and with integrity. I understand that the Elite Education Vocation Institute’s Student Assessment, Reassessment and Repeating Units of Competency Guidelines apply to these assessment tasks.
Student Name:
Student Signature:
Date:
Assessment submission (new) requirements
Please save this file as PDF format(include your name to the filename) before uploading onto Moodle.
Assessment deadlines penalty
It is expected that unless a simple extension, special consideration or disability services adjustment has been granted, candidates will submit all assessments for a unit of study on the specified due date. If the assessment is completed or submitted within the period of extension, no academic penalty will be applied to that piece of assessment.
If an extension is either not sought, not granted or is granted but work is submitted after the extended due date, the late submission of assessment will result in a late penalty fee. For further information, please refer to the Assessment Policy.
Assessment/evidence gathering conditions
Each assessment component is recorded as either Satisfactory (S) or Not Yet Satisfactory (NYS). A student can only achieve competence when all assessment components listed under procedures and specifications of the assessment section are Satisfactory. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYS is eligible for re-assessment. Should the student fail to submit the assessment, a result outcome of Did Not Submit (DNS) will be recorded.
Principles of Assessment
Based on Clauses 1.8 – 1.12 from the Australian Standards Quality Assurance’s (ASQA) Standards for Registered Training Organizations (RTO) 2015, the learner would be assessed based on the following principles:
Fairness - (1) the individual learner’s needs are considered in the assessment process, (2) where appropriate, reasonable adjustments are applied by the RTO to take into account the individual leaner’s needs and, (3) the RTO informs the leaner about the assessment process, and provides the learner with the opportunity to challenge the result of the assessment and be reassessed if necessary.
Flexibility – assessment is flexible to the individual learner by; (1) reflecting the learner’s needs, (2) assessing competencies held by the learner no matter how or where they have been acquired and, (3) the unit of competency and associated assessment requirements, and the individual.
Validity – (1) requires that assessment against the unit/s of competency and the associated assessment requirements covers the broad range of skills and knowledge, (2) assessment of knowledge and skills is integrated with their practical application, (3) assessment to be based on evidence that demonstrates that a learner could demonstrate these skills and knowledge in other similar situations and, (4) judgement of competence is based on evidence of learner performance that is aligned to the unit/s of competency and associated assessment requirements.
Reliability – evidence presented for assessment is consistently interpreted and assessment results are comparable irrespective of the assessor conducting the assessment
Rules of Evidence
Validity – the assessor is assured that the learner has the skills, knowledge and attributes, as described in the module of unit of competency and associated assessment requirements.
Sufficiency – the assessor is assured that the quality, quantity and relevance of the assessment evidence enables a judgement to be made of a learner’s competency.
Authenticity – the assessor is assured that the evidence presented for assessment is the learner’s own work. This would mean that any form of plagiarism or copying of other’s work may not be permitted and would be deemed strictly as a ‘Not Yet Competent’ grading.
Currency – the assessor is assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past.
Resources required for this Assessment
• All documents must be created using Microsoft Office suites i.e., MS Word, Excel, PowerPoint
• Upon completion, submit the assessment via the student learning management system to your trainer along with the completed assessment coversheet.
• Refer the notes on eLearning to answer the tasks
• Any additional material will be provided by Trainer
Instructions for Students
Please read the following instructions carefully
• This assessment is to be completed according to the instructions given by your assessor.
• Students are allowed to take this assessment home.
• Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within 2 weeks of the assessment due date.
• Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.
• If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
• Please refer to the College re-assessment and re-enrolment policy for more information.
Procedures and Specifications of the Assessment
Task 1
The learner is expected to research and provide understanding in the areas:
• Knowledge management systems
• What are the various types of training to support the transfer of knowledge
• Strategies to resolve issues in knowledge management
• Provide an analysis in determining a knowledge management system’s strengths and weaknesses
• Addressing challenges when implementing the upgrade to thi6s system
Task 2
The learner is then required to read the short case study on the company Victory Sports, they are a global company specialising in selling sporting equipment. Victory sports sel66ls sporting apparel to a number of retail sports stores. You need to read through the case study which has been provided666666 and answer the following:
1. The learner would have to provide a 10-minute presentation6 based on the findings discovered in the areas such as:
• Describe the information or knowledge management systems that may exist at the following locations, i.e. Victory Sports store, the warehouse and Victory Sports head office
• Conducting a review of the warehouse system at Victory Sports
• Resolving these challenges
• Addressing how is the knowledge management system would monitor for compliance, effectiveness and efficiency within the organization
• Discussing what legislative requirements that may apply to the systems at each Victory Sports location
• Describing the compliance of the knowledge management system with organizational policies and procedures
• Identify the contingency plan which the organization has put in place in case of system failure.
• Identify possible improvements that could be made to the system.
2. Develop a report for Victory Sports to submit for approval of an employee’s training. The report should include:
• a summary of the skills and knowledge he may require
• suggested methods for this training
• resources required for the training
• How success will be measured
• How will the manager now monitor the progress of the training plan he has developed for employee?
• How will the progress of the training plan be monitored?
• Discuss how the training will the training be reviewed and changed to meet new demands and priorities brought about from the training?
•
Task 1
1. Knowledge Management systems – This is a system which refers to or uses and Information Technology system to store and retrieve knowledge and information. The KMS (Knowledge Management System) improves collaborations, locates knowledge sources, mines repositories for hidden knowledge, captures and uses knowledge and enhances knowledge management processes. Commonly knowledge management systems are used in business administration as the information which is collected is essential to the business and must be stored in a location which is easily accessible.The following activity has been designed for all learners to complete.
a. When researching a knowledge management system for your company why should you first consult with stakeholders about the type of knowledge management system to use?
b. Give examples of how you might collect information from internal and external stakeholders
2. Consider a system which provides information to external stakeholders; for example, allowing suppliers to provide quote information or customers to make purchases (You can use the Xerox system to complete the table.)
a. Objectives of the system
b. Training Strategy What methods of training will be used to train the stakeholders? Who will develop the training materials? What resources are required? How would you conduct follow up training?
c. How would you determine if training has been successful?
d. How would you promote the system to external users?
e. What strategies would you use to protect the system making sure external users would not make any changes to the system?
3. Suggest strategies for resolving the following information management system problems:
Problem Strategy for resolving problem
a. In the knowledge management system, you want to summarize your sales information by customer type. There is no report in the KMS which allows you to do this?
b. You are constantly losing data, due to your computer constantly crashing?
c. A supplier has received information/data about one of your customers in error?
d. Customers are complaining about shipping delays and back orders?
4. Using the web link provide watch the video on the information/knowledge management system. Describe the strengths and weaknesses of that system.
Strengths of the Xerox Knowledge Management System Weaknesses of the Xerox Knowledge Management System
Task 2
1. The below is a short case study on the company Victory Sports, they are a global company specializing in selling sporting equipment. Victory sports sells sporting apparel to a number of retail sports stores. You need to read through the case study which has been provided and answer the questions.
Demonstration/ observation checklist
Candidate’s name
Assessor’s name Dr Eugene Lim/ Andrey Loburets
Work activity Presentation
Date
Case study
Victory Sports is a large sporting manufacturer who sells a range of sporting equipment and products to a range of retail stores throughout British Columbia, Ontario and Quebec. Victory sports head office produces most marketing material but allows the stores to conduct their own direct marketing activities to their own customers.
Stock for the companies are ordered each week, on occasion the store manager places an order to the warehouse for additional stock. The manager also provides a report to head office regarding the hours each employee has worked, so head office can process their pay.
As a knowledge management consultant, you are to prepare a 10-minute PowerPoint presentation (paste PPT slides in the empty cells below as seen in the sample below; you may need to resize your PPT image to fit within the space provided)based on an existing knowledge management system that you are familiar with senior management (your trainer would assume this role)for the company on a knowledge management plan proposal covering the following:.
a. Describe the information or knowledge management systems that may exist at the following locations, i.e. Victory Sports store, the warehouse and Victory Sports head office
b. Imagine you are conducting a review of the warehouse system at Victory Sports, how might you measure the effectiveness of this review?
c. What challenges might you expect when implementing the upgrade to this system?
d. How might you resolve these challenges?
e. How is the knowledge management system monitor for compliance, effectiveness and efficiency within the organization?
f. What legislative requirements legislative may apply to the systems at each Victory Sports location?
g. Does the knowledge management system comply with organizational policies and procedures?
h. Identify the contingency plan which the organization has put in place in case of system failure.
i. Identify possible improvements that could be made to the system.
? Q 2 is located right after the Presentation Assessment Rubric.
Criterion
Presentation Observation/ Demonstration Marking Rubric (for trainer use)
4 3 2 1 Mark
Visual Appeal There are no errors in spelling, grammar and punctuation. Information is clear and concise on each slide.
Visually appealing/engaging. There are some errors in spelling, grammar and punctuation. Too much information on two or more slides.
Significant visual appeal. There are many errors in spelling, grammar and punctuation. Too much information was contained on many slides.
Minimal effort made to make slides appealing or too much going on. There are many errors in spelling, grammar and punctuation. The slides were difficult to read and too much information had been copied onto them.
No visual appeal.
Comprehension Extensive knowledge of topic.
Members showed complete understanding of assignment. Accurately answered all questions posed. Most showed a good understanding of topic.
All members able to answer most of audience questions. Few members showed good understanding of some parts of topic.
Only some members accurately answered questions. Presenters didn’t understand topic.
Majority of questions answered by only one member or majority of information incorrect.
Presentation
Skills Regular/constant eye contact, The audience was engaged, and presenters held the audience’s attention.
Appropriate speaking volume & body language. Most members spoke to majority of audience; steady eye contact. The audience was engaged by the presentation.
Majority of presenters spoke at a suitable volume.
Some fidgeting by member(s). Members focused on only part of audience.
Sporadic eye contact by more than one presenter.
The audience was distracted.
Speakers could be heard by only half of the audience. Body language was distracting. Minimal eye contact by more than one member focusing on small part of audience. The audience was not engaged.
Majority of presenters spoke too quickly or quietly making it difficult to understand. Inappropriate/disinterested body language.
Content The presentation was a concise summary of the topic with all questions answered. Comprehensive and complete coverage of information. The presentation was a good summary of the topic.
Most important information covered; little irrelevant info. The presentation was informative but several elements went unanswered.
Much of the information irrelevant; coverage of some of major points. The presentation was a brief look at the topic but many questions were left unanswered.
Majority of information irrelevant and significant points left out.
Total
Comments
Assessor’s name Dr Eugene Lim/ Andrew Loburets
Assessor’s signature Date
Case study (cont’d)
Sam is a graduate marketing analyst working for Victory Sports. One of his key responsibilities is summarising sales results for each store, and developing comparisons between stores, regions, and competitors.
Sam develops reports on the figures, which she presents in the monthly management meetings.
Sam’s supervisor, David, feels that Sam is struggling with producing the regular reports and decides it would benefit Sam is she had some additional training to improve her skills.
Demonstration/ observation checklist
Candidate’s name
Assessor’s name Dr Eugene Lim/ Andrey Loburets
Work activity Presentation
Date
2. Develop a report for David to submit for approval of Sam’s training. The report should include:
• a summary of the skills and knowledge he may require
• suggested methods for this training
• resources required for the training
• How success will be measured
• How will David now monitor the progress of the training plan he has developed for Sam?
• How will the progress of the training plan be monitored?
• After Sam has completed the training how will the training be reviewed and changed to meet new demands and priorities brought about from the training?
1. General information Report name
Report purpose Training proposal
Date
Prepared by (student’s name)
Report Summary
2. Proposal of KM training needs Gap analysis (what is the current performance situation is like?)
Type of training required(state objective to achieve outcome/s)
Resources required for the training(training provider, budget, time)
Critical success factors(which factors must be present to support achievement)
3. Evaluation, monitoring and review of KM training Performance measurement(recommended target of improvement/s)
Training plan monitoring
(recommended timeline to monitor training)
Review (list of recommendation/ next steps)
4. Conclusion
Prepared by
Student’s signature Date
Management approval(Trainer please ?over boxes)
Approved Not approved
Management Initials (Trainer): Date
Assessment Submission Checklist to be completed by the Trainer/Assessor
Unit name: BSBINM501 Manage an information or knowledge management system
Assessment: Task 1
Did the student complete and provide evidence for the following(please ?): Yes No
1. Provide a discussionto the short questions?
2. Delivered a PowerPoint presentation?
3. Submit within agreed timeframe?
Has the learner proven they can(please ?): Yes No
1.1 Identify learning needs of relevant personnel and stakeholders for input into and use of an information or knowledge management system
.2 Identify and secure human, financial and physical resources required for learning activities to use an information or knowledge management system
1.3 Organise and facilitate learning activities
1.4 Promote and support use of the system throughout the organisation
1.5 Monitor and document effectiveness of learning activities
2.1 Ensure implementation of policies and procedures for the information or knowledge management system are monitored for compliance, effectiveness and efficiency
2.2 Address implementation issues and problems as they arise
2.3 Monitor integration and alignment with data and information systems
2.4 Collect information on achievement of performance measures
3.1 Analyse effectiveness of system and report on strengths and limitations of the system
3.2 Review business and operational plan and determine how effectively the system is contributing to intended outcomes
3.3 Make recommendations for improvement to system, policy or work practices
Feedback and result outcome for Task 1 (please ? )
Satisfactory
Not Yet Satisfactory
Re-assessment required
Assessment Submission Checklist to be completed by the Trainer/Assessor
Unit name: BSBINM501 Manage an information or knowledge management system
Assessment: Task 2
Assessment Submission Checklist to be completed by the Trainer/Assessor
Did the student complete and provide evidence for the following(please ? ): Yes No
1. Provide a discussion to the short questions?
2. Delivered a PowerPoint presentation?
3. Prepared a report?
4. Submit within agreed timeframe?
Has the learner proven they can(please ? ): Yes No Assessor’s Noteson Performance Criteria
1.1 Identify learning needs of relevant personnel and stakeholders for input into and use of an information or knowledge management system
1.2 Identify and secure human, financial and physical resources required for learning activities to use an information or knowledge management system
1.5 Monitor and document effectiveness of learning activities
2.1 Ensure implementation of policies and procedures for the information or knowledge management system are monitored for compliance, effectiveness and efficiency
2.3 Monitor integration and alignment with data and information systems
2.4 Collect information on achievement of performance measures
2.5 Manage contingencies such as system failure or technical difficulties by accessing technical specialist help as required
3.1 Analyse effectiveness of system and report on strengths and limitations of the system
3.2 Review business and operational plan and determine how effectively the system is contributing to intended outcomes
3.3 Make recommendations for improvement to system, policy or work practices
Feedback and result outcome for Task 2 (please ? )
Satisfactory
Not Yet Satisfactory
Re-assessment required
Assessment Summary Result(please ? )
Task 1 Case/ demonstration/ observation S NYS DNS
Task 2 Short questions S NYS DNS
Final Assessment Result for this unit C NYC
Feedback is given to the student on each Assessment task on Moodle YES NO
Feedback is given to the student on final outcome of the unit on Moodle YES NO
The result of my performance in this unit has been discussed and explained to me (please place signature below)
Student’s Signature Date
Trainer/ Assessor’s declaration: I hereby certify that the above student has been assessed by myself and all assessments are carried out as required by the Principles of Assessments (Clause 1.8 of the Standards for RTO 2015).
Trainer/ Assessor’s Initials Date
Appeal Process (only for mitigating circumstances)
I would like to appeal the outcome of this assessment as per the appeals procedure in the Student Handbook
Student’s Signature Date
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