ASSESSMENT SUMMARY SHEET
• This form is to be completed by the assessor and used a final record of student competency.
• All student submissions including any associated checklists (outlined below) are to be attached to this cover sheet before placing on the students file.
• Student results are not to be entered onto the Student Database unless all relevant paperwork is completed and attached to this form.
Student Name:
Student ID No:
Final Completion Date:
Unit Code: BSBINM601
Unit Title: Manage Knowledge and Information
Please attach the following documentation to this form Result
Assessment Project/Report S / NYS / DNS
Final Assessment Result for this unit C / NYC
Feedback is given to the student on each Assessment task Yes / No
Feedback is given to the student on final outcome of the unit Yes / No
Student Declaration I have been assessed in a fair and flexible manner. I understand that the Institute’s Student Assessment, Reassessment and Repeating Units of Competency Guidelines apply to these assessment tasks. Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.
Name: Name:
Signature:
Signature:
Date: Date:
ASSESSMENT COVER SHEET
Details of Assessment
Term and Year Term 2 2017
Assessment Type Project/Report
Due Date Lecture Hall
Student Name:
Student ID No:
Date:
Qualification : BSB60215 Advanced Diploma of Business
Unit Code: BSBINM601
Unit Title: Manage Knowledge and Information
Assessor’s Name
Student Declaration: I declare that this work has been completed by me honestly and with integrity. I understand that the Sydney Metro College’s Student Assessment, Reassessment and Repeating Units of Competency Guidelines apply to these assessment tasks. Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.
Name: Name:
Signature:
Signature:
Date: Date:
Student was absent from the feedback session.
Assessment/evidence gathering conditions
Each assessment component is recorded as either Satisfactory (S) or Not Yet Satisfactory (NYS). A student can only achieve competence when all assessment components listed under procedures and specifications of the assessment section are Satisfactory. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYS is eligible for re-assessment. Should the student fail to submit the assessment, a result outcome of Did Not Submit (DNS) will be recorded.
Resources required for this Assessment
• All documents must be created using Microsoft Office suites i.e., MS Word, Excel, PowerPoint
• Upon completion, submit the assessment printed copy to your trainer along with assessment coversheet.
• Refer the notes on SMC eLearning (Moodle) to answer the tasks
• Any additional material will be provided by Trainer
Instructions for Students
Please read the following instructions carefully
• This assessment is to be completed according to the instructions given by your assessor.
• Students are allowed to take this assessment home.
• Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within 2 weeks of the assessment due date.
• Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.
• If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
• Please refer to the College re-assessment and re-enrolment policy for more information.
Procedures and Specifications of the Assessment
You will be required to demonstrate the skills and knowledge required to obtain, analyze information relevant to business issues and make decisions on identified business issues.
Read all materials required for this assessment task: this procedure, the Bounce Fitness Simulated Business and information supplied in this scenario.
In response to the Bounce Fitness Simulated Business (provided), you will develop a report on obtaining & analyzing information relevant to business issues, which addresses all questions in this task.
? Submit a management report that covers all of the listed requirements mentioned above. This report will forward to CEO and Board of Directors.
? Print and include any relevant documents that are used in support of the case context.
Case Study
Margaret House, CEO of Bounce Fitness and the Board of Directors are keen to have the four Centers registered with Fitness Australia (www.fitness.org.au). They feel that standards required to be met as a registered fitness center would not only ensure the credibility of the organization in the eyes of the public but would provide goals for the Centre Managers and teams.
Registration will require meeting the Code of Conduct for the state in which each Centre is located and ensuring that all trainers meet, or immediately undertake training to meet, certain standards. Information about the registration can be obtained by going to the Fitness Australia website and clicking on the Register Your Fitness Business tab. The Codes of Conduct for each State are also linked here if you scroll down the page.
The minimum educational qualification required by Bounce Fitness for all trainers is the Certificate III in Fitness Instructing and all trainers must hold this to continue to work as a trainer of classes and individual clients. At this point in time, this has not been consistently applied. In Cairns all are qualified, in Brisbane two (2) need the basic training, and in Melbourne there is one (1). It is intended under the change management initiative that all trainers, once they have completed the basic training will continue to pursue further training, the Certificate IV and Diploma, annually as personal development.
Bounce Fitness will pay for the training fees and other incidentals such as text book requirements and provide one (1) paid hour per week for study leave. Bounce Fitness will also reimburse travel and accommodation for compulsory study attendance sessions. You can get more information on this at the Fitness Australia website under the Fitness Careers / Get qualified tab.
It is expected that the change management process will be fairly smooth if adequate measures are taken and the process is well managed. The major resistance will come from the three (3) trainers who do not have this qualification and have learned through experience. That is why they do not have it now. They will also not want to participate in the further training initiative.
If the whole standardization process is not managed carefully, there is potential for dissatisfaction and all Centers may not comply with the standardized procedures. This is a major concern for the Executive; hence your recommendations are crucial.
In essence, Bounce Fitness’ continuous improvement policy encapsulates the organization’s commitment to the following:
• Providing systematic continuous improvement of its operations, management systems, training, life coaching and activities through consultation with staff, clients, stakeholders and external experts
• Qualitative and quantitative data is collected and analyzed to determine the need for improvement
• Improvements are applied where they are deemed necessary
• Feedback to be provided to those that have contributed to the data
In addition, the organization believes in the importance of quality to achieved sustained, profitable growth by providing services that consistently satisfy the needs and expectations of its customers. This level of quality is achieved through the adoption of a system of procedures that reflect the competence of Bounce Fitness to existing customers, potential customers and independent auditing authorities.
Achievement of this policy involves all staff, who is individually responsible for the quality of their work resulting in a continually improving working environment for all. This policy is provided and explained to each employee by the Center Manager or in the case of Head Office employment, the General Manager Human Resources. To achieve and maintain the required level of assurance, the General Manager retains responsibility for the Quality System with routine operation controlled by the Centre Managers.
The objectives of the Quality Assurance System are:
• To maintain an effective Quality Assurance System
• To achieve and maintain a level of quality which enhances the Bounce Fitness’ reputation with customers
• To ensure compliance with relevant statutory and safety requirements
• To endeavor, at all times, to maximize customer satisfaction with the services provided by Bounce Fitness.
You are given the responsibility to investigate the feasibility, benefits and practicality of entering into such a relationship with Fitness Australia. Make recommendations by discussing how Bounce Fitness is to manage its knowledge and information systems in the workplace covering the collection of information relevant to its business issues, analyze information and knowledge, take decisions on business issues identified and disseminate information to the organization.
Assessment Questions
Task 1 – Obtain information relevant to business issues
Using the information, you have been provided with develop a report that discusses the following tasks:
1. Identify, define and analyze the business objective, problems and issues. Identify what information you will require to provide to the CEO and Board of Directors to allow them to make a decision.
2. Investigate the information on the Fitness Australia website. How do you know that the information you are gathering is reliable?
3. Check the information and ensure that the information you select to use is not contradictory or ambiguous by reviewing formal and informal communication networks to access corporate knowledge/ information.
4. Describe how the Bounce Fitness will implement, monitor and evaluate communication structures with informal or formal communication networks to ensure managing knowledge/ information efficiently.
i. Select at least two options as intervention strategies to achieve the desired performance outcomes.
ii. Submit your proposal to your trainer (who would represent senior management of the Bounce Fitness) by discussing it and obtain an approval for it to be implemented.
Task 2 – Analyze information and knowledge
5. Provide a description of the patterns or trends emerging by using a recently published report from Fitness Australia and provide your discussion (which should include the analysis of the statistics featured as part of your interpretation) on the selected relevant trends that may affect Bounce Fitness.
6. Based on Q4, discuss how the emerging trends in a ‘what if analysis’ and how it would impact Bounce Fitness?
7. How you have ensured that your analysis has been conducted using a logical approach to the evaluation and conclusions you have drawn?
8. What are the provisions for a contingency plan if there is a need to adjust any information collection systems currently in place? Briefly discuss on the recommendations to improve on information collection.
Task 3 – Take Decisions on business issues identified
9. How do you know that you have sufficient information to make valid, credible and reliable recommendations to the CEO and Board of Directors and that it is valid and reliable? Document your recommendations including the use of an information system to capture future information relevant to this project.
10. Determine acceptable courses of action by following the risk management plans you have put in place.
11. Provide your decision by following the quantitative methods and discuss why it is essential to consult with specialist to assist decision making
12. Ensured decisions taken on Bounce Fitness’ information management are in accordance to meeting the organizational objectives, values and standards consistently; delegation/ accountability of the individual/ group responsible; in accordance with organizational guidelines and procedures, and; ensuring the appropriate implementation timeline and justification
Task 4 – Disseminate information to the organization
13. Discuss any factors, which may affect Bounce Fitness’ Information Management including relevant legislation.
14. Develop a communications plan for Bounce Fitness and discuss how you would include periodic updates on this plan
15. Explain why is it important to design and test systems to meet information requirements of Bounce Fitness
Assessment template
Management Plan
for
Managing Knowledge and Information
Prepared by your name
Table of Contents Page
Executive Summary
Introduction
Task 1 Obtain information relevant to business issues
1. Identify, define and analyze the business objective, problems and issues
2. Investigate the information on the Fitness Australia website
3. Check the information and ensure that the information you select to use is not contradictory or ambiguous by reviewing formal and informal communication networks to access corporate knowledge/ information.
4. Describe how the Bounce Fitness will implement, monitor and evaluate communication structures with informal or formal communication networks to ensure managing knowledge/ information efficiently.
iii. Select at least two options as intervention strategies to achieve the desired performance outcomes.
iv. Submit your proposal to your trainer (who would represent senior management of the Bounce Fitness) by discussing it and obtain an approval for it to be implemented.
Task 2 Analyze information and knowledge
5. Provide a description of the patterns or trends emerging by using a recently published report from Fitness Australia
6. Discuss how the emerging trends in a ‘what if analysis’ and how it would impact Bounce Fitness
7. Ensured that your analysis has been conducted using a logical approach to the evaluation and conclusions
8. Provisions for a contingency plan if there is a need to adjust any information collection systems currently in place
Task 3 Take Decisions on business issues identified
9. Sufficient information to make valid, credible and reliable recommendations to the CEO and Board of Directors and that it is valid and reliable
10. Determine acceptable courses of action by following the risk management plans you have put in place
11. Discuss the following quantitative methods and consult with a specialist (your trainer would undertake this role) on your recommendations on the choice of your research methodology to assist decision making
12. Meeting the organizational objectives, values and standards consistently; delegation/ accountability of the individual/ group responsible; in accordance with organizational guidelines and procedures, and; ensuring the appropriate implementation timeline and justification
Task 4 – Disseminate information to the organization
13. Discuss any factors which may affect Bounce Fitness’ Information Management including relevant legislation
14. Develop a communications plan for Bounce Fitness and discuss how you would include periodic updates on this plan
15. Explain why is it important to design and test systems to meet information requirements of Bounce Fitness
Conclusion
Executive Summary
Introduction
Task 1 – Obtain information relevant to business issues
1. Identify, define and analyze the business objective, problems and issues. Identify what information you will require to provide to the CEO and Board of Directors to allow them to make a decision.
1.1 Business objectives
Provide a short narration on why organizations need business objectives
1.1.1 Improve on its business performance
1.1.2 Register with Fitness Australia
1.1.3 Fulfilling the Code of Conduct
1.1.3.1 Code of conduct with Fitness Australia
1.3.1.2 Code of conduct with individual Australian states
1.2
Identified problems
1.3 Issues
1.3.1 Resistance from 3 trainers
1.3.2 Need to ensure continuous training
1.3.3 Additional training expenditure
1.4 Information required to present to Management
1.4.1 Determining the scope of the report
1.4.2 Consider the target audience
1.4.3 Gather and organize the supporting information
1.4.4 Analyze, and weigh the supporting information
1.4.5 Determine the solution, findings and/ or recommendations
2. Investigate the information on the Fitness Australia website. How do you know that the information you are gathering is reliable?
write a short narration on the importance of sourcing information from the internet
2.1 Corporations Act 2000
2.2 National regulator
3. Check the information and ensure that the information you select to use is not contradictory or ambiguous by reviewing formal and informal communication networks to access corporate knowledge/ information.
write a short narration on the importance of managing information within the organization effectively
3.1 Elaborate on the types of formal communication structures within organization that assist productivity, performance or behaviors.
3.1.1 Downward communication
3.1.2 Upward communication
3.1.3 Horizontal communication
3.2 Elaborate on the types of informal communication structures within organization that assist productivity, performance or behaviors.
3.2.1 Straight chain
3.2.2 Star chain
3.2.3 Cluster chain
3.2.4 Probability chain
4.0 Describe how the Bounce Fitness will implement, monitor and evaluate communication structures with informal or formal communication networks to ensure managing knowledge/ information efficiently.
i. Select at least two options as intervention strategies to achieve the desired performance outcomes.
ii. Submit your proposal to your trainer (who would represent senior management of the Bounce Fitness) by discussing it and obtain an approval for it to be implemented.
Demonstration/observation checklist
Candidate’s name
Assessor’s name
Work activity Proposal and Evaluation on the type of communication structures
Date
In Question3 of your assessment, you were asked to elaborate on seven (7) types of communication structures. Please select two (2) strategies you believe are best suited for you to proceed with for Bounce Fitness. Complete the form below and discuss with your senior management (trainer) to seek approval.
Communication structure 1 Why do you feel this is the best option to proceed with? Evaluation
(trainer to tick)
Poor
Weak
Average
Good
Excellent
Communication structure 2 Why do you feel this is the best option to proceed with? Evaluation
(trainer to tick)
Poor
Weak
Average
Good
Excellent
Senior Management Approval
Status Approved
Pending
Not approved
Senior Management (Trainer) Name :
Senior Management (Trainer) Signature: Date:
Task 2 – Analyze information and knowledge
5. Provide a description of the patterns or trends emerging by using a recently published report from Fitness Australia and provide your discussion (which should include the analysis of the statistics featured as part of your interpretation) on the selected relevant trends that may affect Bounce Fitness.
write a short narration on the publication used from the Fitness Australia website
5.1 trend #1
5.2 trend #2
5.3 trend #3
5.4 trend #4
5.5 trend #5
6. Based on Q4, discuss how the emerging trends in a ‘what if analysis’ and how it would impact Bounce Fitness?
write a short narration on the use of a ‘what if analysis’ for a business case
Emerging trends for fitness industry (from Q4) What are the adverse effects for Bounce Fitness? What are the positive effects for Bounce Fitness? Evaluation on impact (H/M/L)
6.1
6.2
6.3
6.4
6.5
7. How you have ensured that your analysis has been conducted using a logical approach to the evaluation and conclusions you have drawn?
write a short narration on the benefits on using a ‘quantitative-oriented’ report’ for a business case
7.1 Validity of information
7.2 Reliability of information
7.3 Sufficiency of information
7.4 Information currency
7.5 Provision of a logical sequence of analysis
7.6 Provision of a cause and effect analysis
7.7 Provision of a conclusive findings/ recommendations
8. What are the provisions for a contingency plan if there is a need to adjust any information collection systems currently in place? Briefly discuss on the recommendations to improve on information collection.
Write a short narration on why is it important to have a contingency plan for information collection?
8.1 Components of contingency plan for information collection
8.2 Prevention
8.3 Preparedness
8.4 Response
8.5 Recovery
Task 3 – Take Decisions on business issues identified
9. How do you know that you have sufficient information to make valid, credible and reliable recommendations to the CEO and Board of Directors and that it is valid and reliable? Discuss how you would determine the quality dimensions on sufficient information required for documenting a report to Bounce Fitness.
Write a short narration on why is it important to have quality information to make effective decision making?
9.1 Accuracy
9.2 Timeliness
9.3 Comparability
9.4 Usability
9.5 Relevance
9.6 The use of information system
10. Determine acceptable courses of action by following the risk management plans you have put in place.
Write a short narration on why is it important to have a risk management plan in place?
Bounce Fitness Risk Management Plan
Information risk type Identified risk (what can happen) Likelihood (rank 1 for low, rank 5 for high) Impact (low/ medium/ high) Response (what would be the consequences) Contingency plan (how to avoid it) Who is responsible? (assign staff to follow-up)
10.1 Unauthorized access
10.2 Theft of private information
10.3 Insider theft
10.4 IT costs to remediate systems
10.5 Human error
10.6 Insider fraud
11. Discuss the following quantitative methods and consult with a specialist (your trainer would undertake this role) on your recommendations on the choice of your research methodology to assist decision making
Demonstration/observation checklist
Candidate’s name
Assessor’s name
Work activity Proposal of type of research methodology
Date
11.1 Secondary research
11.1.1 Information on the internet
11.1.2 Information from industry regulator, i.e. Fitness Australia
11.1.3 Information from recruitment agencies
11.2 Primary research
11.2.1 Surveys
11.2.2 Interviews and focus groups
11.3 Discuss what are the determinant factors of consideration when deciding the choice of the various primary and secondary research methodologies in formulating a business report
11.3.1 Cost-effective alternative
11.3.2 Time-saving accessibility
11.3.3 Credibility perspective
11.3.4 Adding depth to the information/ analysis
11.4 Choice and justification of research methodology
Specialist Consultant Approval
Status Recommended
Pending
Not recommended
Specialist Consultant (Trainer) Name :
Specialist Consultant (Trainer) Signature:
Date:
12. Ensured decisions taken on Bounce Fitness’ information management are in accordance to meeting the organizational objectives, values and standards consistently; delegation/ accountability of the individual/ group responsible; in accordance with organizational guidelines and procedures, and; ensuring the appropriate implementation timeline and justification.
Prepared by: Position: Signature: Date:
Bounce Fitness’ Objectives
(based on the company’s requirements) Delegation/ accountability
(Task to be given to) Organizational requirements Implementation Timeline (10 weeks) Justifications
(state the reasons why you think that the allocation would be effective to support productivity)
Policy Guidelines
(Continuous Improvement/ Quality) Objectives to be achieved W1 W2 W3 W4 W5 W6 W7 W8 W9 W10
Improve on its business performance
Register with Fitness Australia
Code of conduct with Fitness Australia
Code of conduct with individual Australian states
Approval ? Yes ? No
Name: Position: Signature: Date:
Task 4 – Disseminate information to the organization
13. Discuss any factors which may affect Bounce Fitness’ Information Management including relevant legislation (such as Australian Government policy for security of information, Australian Privacy laws and legislation, information management frameworks, standards on records management and Corporations Act 2000 on sensitive information)
Write a short narration on the importance of ensuring that the organization meets relevant legislation requirements
13.1 Australian Government policy for Security of Information
13.2 Australian Privacy laws and legislation
13.3 Information management frameworks
13.4 Standards on record management
13.5 Corporations Act 2000 on sensitive information
14. Develop a communications plan for Bounce Fitness and discuss how you would include periodic updates on this plan
Prepared by: Position: Signature: Date:
Target audience:
(Who do we want to inform?) Key messages:
(What do we want to tell them?) Communication methods:
(How are we going to tell them?) Who is responsible for doing it? Deadline:
(By when does this need to happen?) Date completed Review Update/s required
Senior management
Cairns fitness center
Brisbane fitness center
Sydney fitness center
Melbourne fitness center
Approval ? Yes ? No
Name: Position: Signature: Date:
15. Explain why is it important to design and test systems to meet information requirements of Bounce Fitness in relation to the following:
15.1 Best practices in knowledge management framework
15.2 Leadership focus on the value of information management
15.3 Organizational culture on information sharing requirements
15.4 Designing the information infrastructure according to business protocols, procedures and standards
15.5 Common standards and protocols for ease of information exchanged
15.6 Data collection personnel performance and training
15.7 Maintaining consistency and standards in practice to better manage the risks
15.8 Using technology to reduce technical barriers to information sharing
15.9 Periodic review meetings and update existing data sources and simplify to reduce duplication
15.10 Evaluate functionality and integration of quality information management by comparing industry standards
15.11 Continuous improvement in terms of security, usage and effectiveness
Conclusion
Assessment Submission Checklist to be completed by the Trainer/Assessor
Did the student complete and provide evidence for the following: Yes No
1. Provide a written management plan? ? ?
2. Include all relevant information related from Bounce Fitness case study? ? ?
3. Submit within agreed timeframe? ? ?
Trainer/ Assessor’s signature: Date:
Assessment Feedback Evaluation
Student’s name:
Trainer/ Assessor’s name: Date:
Unit name: BSBINM601 Manage Knowledge and Information
Has the learner proven they can: Yes No
1.1 Review staff and customer feedback and business performance data ? ?
1.2 Identify, define and analyse business problems and issues ? ?
1.3 Identify information required to reach a decision on problems/issues ? ?
1.4 Source and gather reliable information ? ?
1.5 Test information for reliability and validity, and reject where contradictory or ambiguous ? ?
1.6 Utilise formal and informal networks to access corporate knowledge/memory not held in formal systems and review appropriately ? ?
2.1 Ensure objectives for analyses are clear, relevant and consistent with the decisions required ? ?
2.2 Identify patterns and emerging trends correctly and interpret as to cause and effect ? ?
2.3 Utilise statistical analyses and interpretation where appropriate ? ?
2.4 Undertake sensitivity analysis on any proposed options ? ?
2.5 Ensure documentation reflects a logical approach to the evaluation of the evidence and conclusions drawn ? ?
2.6 Adjust management information systems/decision support systems to meet information processing objectives ? ?
3.1 Ensure sufficient valid and reliable information/evidence is available to support a decision ? ?
3.2 Utilise risk management plans to determine acceptable courses of action ? ?
3.3 Utilise appropriate quantitative methods to assist decision making ? ?
3.4 Consult specialists and other relevant groups and individuals ? ?
3.5 Ensure decisions taken are within the delegation/accountability of the group/individual responsible ? ?
3.6 Make decisions in accordance with organisational guidelines and procedures ? ?
3.7 Ensure decisions taken are consistent with organisational objectives, values and standards ? ?
3.8 Ensure decisions are taken in a timely manner ? ?
4.1 Ensure advice/information needs are documented and are specific to location, format and time line requirements ? ?
4.2 Document information and update databases regularly ? ?
4.3 Design and test systems to meet information requirements of decision makers ? ?
4.4 Ensure information is up-to-date, accurate, relevant and sufficient for the recipient ? ?
4.5 Develop communication plans and disseminate information ? ?
4.6 Adhere to confidentiality/privacy policies in the transmission/release of information/advice ? ?
4.7 Review and update communication plans regularly ? ?
4.8 Utilise technology which provides optimum efficiency and quality ? ?
4.9 Maintain corporate knowledge and ensure security ? ?
Assessment outcome ? Satisfactory ? Not Yet Satisfactory ? Re-assessment required
Student Signature The result of my performance in this unit has been discussed and explained to me.
____________________________ Date: ______________
Student signature
Trainer/ Assessor’s Signature Trainer/ Assessor’s declaration:
I hereby certify that the above student has been assessed by myself and all assessments are carried out as required by the Principles of Assessments (Clause 1.8 of the Standards for RTO 2015).
____________________________ Date: ______________
Assessor signature
Appeal Process
I would like to appeal the outcome of this assessment as per the appeals procedure in the Student Handbook
Student’s signature: _______________________ Date: __________________
Assessment Receipt
Student’s Name:
Unit: BSBINM601 Manage Knowledge and Information
Assessment: One
Term: 2 2017
Assessors Name:
Assessors Signature:
Submission Date:
Resubmission Date:
Assessor’s Signature on Resubmission:
Important Notes: This is your evidence that you have handed in your assessment to your trainer. It is your responsibility to keep this document by the end of the term. This Assessment Receipt is not to be considered that the assessment has a positive outcome.
Student Declaration
Your trainer and assessor is required to discuss the following matters with you.
? Purpose and outcomes of the assessment process
? Relevant unit/s of competency
? Recognition of Prior Learning
? Appeals process
? Confidentiality and security of information
? Special need/ Additional information
? Signing of Student Declaration
In signing this form the Student acknowledges that the assessment process has been fully explained by this unit’s Trainer and Assessor Sydney Metro College. This declaration verifies that copies of the Assessment Plan and Unit of Competency have been provided and that the candidate understands and agrees to the assessment process as described. The candidate also confirms that she/he agrees that Sydney metro College has removed the weighting and marking as part of its assessment evaluation. This competency based training (CBT) assessment is part of Sydney metro College continuous improvement policy and compliance upgrade.
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