ASSESSMENT SUMMARY SHEET
• This form is to be completed by the assessor and used a final record of student competency.
• All student submissions including any associated checklists (outlined below) are to be attached to this cover sheet before placing on the students file.
• Student results are not to be entered onto the Student Database unless all relevant paperwork is completed and attached to this form.
Student Name:
Student ID No:
Final Completion Date:
Unit Code: BSBINN601
Unit Title: Lead and Manage Organisational Change
Please attach the following documentation to this form Result
Assessment Project S / NYS / DNS
Final Assessment Result for this unit C / NYC
Feedback is given to the student on each Assessment task Yes / No
Feedback is given to the student on final outcome of the unit Yes / No
Student Declaration I have been assessed in a fair and flexible manner. I understand that the Institute’s Student Assessment, Reassessment and Repeating Units of Competency Guidelines apply to these assessment tasks. Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.
Name: Name:
Signature:
Signature:
Date: Date:
ASSESSMENT COVER SHEET
Details of Assessment
Term and Year Term 4 2016
Assessment Type Project
Due Date Class Room
Student Name:
Student ID No:
Date:
Qualification : BSB60215 Advanced Diploma of Business
Unit Code: BSBINN601
Unit Title: Lead and Manage Organisational Change
Assessor’s Name
Student Declaration: I declare that this work has been completed by me honestly and with integrity. I understand that the Sydney Metro College’s Student Assessment, Reassessment and Repeating Units of Competency Guidelines apply to these assessment tasks. Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback.
Name: Name:
Signature:
Signature:
Date: Date:
Student was absent from the feedback session.
Assessment/evidence gathering conditions
Each assessment component is recorded as either Satisfactory (S) or Not Satisfactory (NS). A student can only achieve competence when all assessment components listed under procedures and specifications of the assessment section are Satisfactory. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYS (Not Yet Satisfactory) is eligible for re-assessment.
Resources required for this Assessment
• All documents must be created using Microsoft Office suites i.e., MS Word, Excel, PowerPoint
• Upon completion, submit the assessment printed copy to your trainer along with assessment coversheet.
• Refer the notes on SMC eLearning (Moodle) to answer the tasks
• Any additional material will be provided by Trainer
Instructions for Students
Please read the following instructions carefully
• This assessment is to be completed according to the instructions given by your assessor.
• Students are allowed to take this assessment home.
• Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within 2 weeks of the assessment due date.
• Should you not answer the questions correctly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.
• If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.
• Please refer to the College re-assessment and re-enrolment policy for more information.
Procedures and Specifications of the Assessment
The learner will demonstrate the skills and knowledge required to implement a change management strategy which includes the following areas:
• Identify change requirements and opportunities
• Develop change management strategy
• Implement change management strategy
You must complete all parts and submit a report which should include a Table of Contents, Introduction of overall assessment, Description (discussion on solutions of all parts) and Conclusion (summary of assessment).
In this project you will be required to work as a senior human resources manager. (If conducting this project in your workplace or in your college or training organisation, work with the relevant staff from that team). You will be required to identify the need for a strategic change and a major operational change and develop, implement and review the change management strategy.
You will use the information in the Case Study on the Bounce Fitness website to create a plan for this change management initiative.
Assessment questions
Part 1 - Identify change requirements and opportunities
1. Write a list of possible needs for change. To do this you will need to do some or all of the following:
1.1 List the organization’s business objectives
1.2 Provide a brief review of the organization’s operational performance
1.3 Provide a brief review on the organization’s policies and procedures (including quality, market research, new product or service development, customer service, Employee Assistance Programme and personal development)
1.4 Review patterns or trends that may impact the fitness industry by utilizing a Fitness Australia’s published report (discussions should cover pertinent points that affects the organization’s business performance)
1.5 Provide discussions on external environment that impact the fitness industry (discussions should cover PEST aspects)
1.6 Discuss what is the overall impact on the organization’s business sustainability in relation to organizational elements (People, Processes, Technology and Structure)
Part 2 - Develop change management strategy.
2. Select two high priority change requirements/ opportunities and conduct a cost benefit analysis, a risk analysis and an analysis of potential barriers for each change requirement.
2.1 Identify two higher priorities for change (include a cost benefit analysis and evaluation)
2.2 Identify three low priorities for change (include a cost benefit analysis and evaluation)
2.3 Provide an evaluation of the risk impact affecting the organization (discussions should include risk identification, risk assessments, risk mitigation and risk evaluation)
2.4 Undertake a change management plan for the organization (covering objectives for the change process, change plan elements, rational for change, who would be involved, action plan on resource requirements, timeline of key activities and performance outcomes).
Part 3 - Implement change management strategy
3. Develop a communications plans to support Bounce Fitness’ change management strategy.
3.1 Communications plan should include the following:
• identify key stakeholders and roles
• identify commitment level
• identify when this communication will occur
• identify commitment level
• identify how the message will be communicated (e.g. email, face-to-face, newsletter)
• identify person responsible
• identify concerns and how can these be addressed
• outline consultation methods for engaging identified stakeholders
3.2 Develop a task implementation and timeline plan for the organization by using ADKAR (change management theory) to embed change implementation (discussions should include the proposed change management activities, stakeholders involved, timeline for implementation, action intervention and delegation of responsibility).
3.3 Provide a staff meeting to communicate the change to enable relevant groups and individuals for input into the change process (discussions should include summary, objectives, change plan element, rational for change, identification of stakeholders, assessment of readiness to change, identification of change elements, development of change plan, consolidation on policies, procedures and performance, barriers to the change, performance evaluation and conclusion). Obtain approval for appropriate staff.
3.4 Discuss on how to monitor and evaluate the organization’s change management plan by addressing key concerns provided in the template.
Assessment Answers
Lead and Manage Organisational Change Report
Prepared by your name
Table of Contents Page No
1. Write a list of possible needs for change. To do this you will need to do some or all of the following:
1.1 List the organization’s business objectives
1.2 Provide a brief review of the organization’s operational performance
1.3 Provide a brief review on the organization’s policies and procedures (including quality, market research, new product or service development, customer service, Employee Assistance Programme and personal development)
1.4 Review patterns or trends that may impact the fitness industry by utilizing a Fitness Australia’s published report (discussions should cover pertinent points that affects the organization’s business performance).
1.5 Provide discussions on external environment that impact the fitness industry (discussions should cover PEST aspects).
1.6 Discuss what is the overall impact on the organization’s business sustainability in relation to organizational elements (People, Processes, Technology and Structure)
2. Select two high priority change requirements/ opportunities and conduct a cost benefit analysis, a risk analysis and an analysis of potential barriers for each change requirement.
2.1 Identify two higher priorities for change (include a cost benefit analysis and evaluation)
2.2 Identify three low priorities for change (include a cost benefit analysis and evaluation)
2.3 Provide an evaluation of the risk impact affecting the organization (discussions should include risk identification, risk assessments, risk mitigation and risk evaluation)
2.4 Undertake a change management plan for the organization (covering objectives for the change process, change plan elements, rational for change, who would be involved, action plan on resource requirements, timeline of key activities and performance outcomes).
3. Develop a communications plans to support Bounce Fitness’ change management strategy.
3.1 Communications plan
3.2 Develop a task implementation and timeline plan for the organization by using ADKAR (change management theory) to embed change implementation (discussions should include the proposed change management activities, stakeholders involved, timeline for implementation, action intervention and delegation of responsibility).
3.3 Provide a staff meeting to communicate the change to enable relevant groups and individuals for input into the change process (discussions should include summary, objectives, change plan element, rational for change, identification of stakeholders, assessment of readiness to change, identification of change elements, development of change plan, consolidation on policies, procedures and performance, barriers to the change, performance evaluation and conclusion). Obtain approval for appropriate staff.
3.4 Discuss on how to monitor and evaluate the organization’s change management plan by addressing key concerns provided in the template.
Task 1 - Identify change requirements and opportunities
1.0 Write a list of possible needs for change. To do this you will need to do some or all of the following:
1.1 Review Bounce Fitness’ business objectives 1.1.1
1.1.2
1.1.3
1.1.4
1.1.5
1.2 Review Bounce Fitness’ operational performance
1.3 Review relevant policies and procedures
1.3.1 Quality policy
1.3.2 WHS policy
1.3.3 Continuous improvement policy
1.3.4 Customer service policy
1.3.5 Employee Assistance Programme policy
1.3.6 Personal development policy
1.4 Consider any patterns or trends that may impact the fitness industry (use a Fitness Australian’s published reports to support your discussions)
1.4.1 Past and project growth in the number of fitness instructors
1.4.2 The number of fitness instructors in the respective Australian states
1.4.3 The qualifications of the fitness instructors
1.4.4 The fitness instructors’ level of experience in the industry
1.4.5
The nature of employment of fitness instructors
1.5 Consider any external environment factors that may impact the Australian fitness industry.
1.5.1 Political/ legislation issues affecting the way fitness industry operates/ compliant to new regulations
1.5.2 Economic issues affecting the way consumers spend in the personal fitness and health/ competitive pressures
1.53 Social expectation issues affecting the way consumers relate to personal health/ wellbeing/ knowledge and understanding of personal fitness
1.5.4 Technological advancement issues affecting the fitness industry/ alternative personal fitness convenience
1.6
Identify what are major operational change requirements on the following;
1.6.1 Performance gaps
1.6.2 Business opportunities
1.6.3 Business threats
1.6.4 Management decisions
1.6.5 Bounce Fitness’ need for change
2.0 Discuss in consultation with Bounce Fitness’ stakeholders to review and prioritize change requirements to support its business objectives.
Bounce Fitness Management Meeting
2.1 Meeting activity Review and prioritize change requirements
Date
Venue
Attendance CEO Margaret House
General Managers Marketing Kath Jones
Finance Steve Brinkley
Human Resources Laura Irish
Centre Managers Cairns Paul Thomas
Brisbane Ellie Tolle
Sydney Jacinta Scotts
Melbourne John Hyatt
Management Consultant Student’s Name
Absence with apologies N/A
2.2 Message agenda
(what is the purpose of this meeting)
2.3 What is the overall impact on Bounce Fitness’ business sustainability in relation to the following:
Bounce Fitness Strategic Alignment Assessment
Organizational elements What are the issues faced?
(based on what the fitness industry’s challenges) How would this impact Bounce Fitness’ business objectives?
(how issues would obstruct the company from realizing its goals) What is the strategy proposed to address it?
(how would this be resolved) Resources required
(the resources or specialists required to support) Prioritize change (ranking from 1 for immediate – 4 near future)
2.3.1 People
(What are the key issues: who owns the process, who is involved, what are their roles, are they committed to improving it and working together and importantly are they prepared to do the work to fix the problem)
2.3.2 Processes
(A process can be defined as starting with a trigger event that creates a chain of actions that result in something being prepared for a customer of that process.)
2.3.3 Technology
(Technology can be applied to ensure consistently in application of the process and to provide the thin guiding rails to keep the process on track)
2.3.4 Structure
(The objective of policies and procedures is to document an organization’s policy for operation and the procedures necessary to fulfil that policy. Policies and Procedures answer the “what” and “how” questions for individuals within an organization.)
Prepared by
2.3.5 Consultant (Student) Name :
Consultant (Student) Signature: Date:
Management Approval
Status Approved
Pending
Not approved
2.3.6 CEO (Trainer) Name :
CEO (Trainer) Signature: Date:
Task 2 - Develop change management strategy.
3.0 Discuss what are changes required for Bounce Fitness’ business objectives and what considerations are required to ensure that it is able to achieve its intended goals.
3.1 Provide a cost benefit and risk analysis for Bounce Fitness for the changes required for its high priority business objectives.
Demonstration/ observation checklist
3.1.1 Candidate’s name
Assessor’s name
Work activity Consultation with specialist for Bounce Fitness to identify major change requirements (includes: cost benefit and risk analysis, change management plan, communications and education plan and stakeholders’ input on change process)
Date
Current business objectives that are required to change
(high priority) Required change strategy
(how to change) Evaluation Risk analysis Follow-up
Cost
(expenditure, limitations) Benefit
(cost savings, efficiency) Risk issues
(identify area of concern) Risk assessment
(H, M,L) Mitigation
(solution) Who
(person responsible) When
(date)
3.1.2
3.1.2
3.2
Provide a cost benefit and risk analysis for Bounce Fitness for the changes required for its low priority business objectives.
Current business objectives that are required to change
(low priority) Required change strategy
(how to change) Evaluation Risk analysis Follow-up
Cost
(expenditure, limitations) Benefit
(cost savings, efficiency) Risk issues
(identify area of concern) Risk assessment
(H, M,L) Mitigation
(solution) Who
(person responsible) When
(date)
3.2.1
3.2.2
3.2.3
Prepared by
3.2.4 Consultant (Student) Name :
Consultant (Student) Signature: Date:
Management Approval
Status Approved
Pending
Not approved
3.2.5 CEO (Trainer) Name :
CEO (Trainer) Signature: Date:
4.0 Develop a change management plan (using ADKAR change management model) for Bounce Fitness’ two high priority selected change requirement, which should include objectives of the change process, change plan elements, rationale for change, who would be involved, an action plan on resource requirements (include budget & resources), a timeline of key activities and the expected performance outcomes. Ensure that you relate to the selected change requirements at all stages of the ADKAR change management model and obtain approval to proceed with the change program.
Change Management Plan (ADKAR Model) for Bounce Fitness
ADKAR Change objectives
(based on the high priority of change) Change management activities
(what are the training supports) Stakeholders involved Timeline (shade box accordingly) Resources required
(to support change initiatives, i.e. budget, training) Responsibility
(who will follow-up)
Year 1 Year 2 Year 3
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
4.2.1 Awareness
4.2.2 Desire
Change Management Plan (ADKAR Model) for Bounce Fitness (cont.)
ADKAR Change objectives
(based on the high priority of change) Change management activities
(what are the training supports) Stakeholders involved Timeline (shade box accordingly) Resources required
(to support change initiatives) Responsibility
(who will follow-up)
Year 1 Year 2 Year 3
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
4.2.3 Knowledge
4.2.4 Action
Change Management Plan (ADKAR Model) for Bounce Fitness (cont.)
ADKAR Change objectives
(based on the high priority of change) Change management activities
(what are the training supports) Stakeholders involved Timeline (shade box accordingly) Resources required
(to support change initiatives, i.e. budget, training) Responsibility
(who will follow-up)
Year 1 Year 2 Year 3
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
4.2.5 Reinforcement
Prepared by
4.2.6 Consultant (Student) Name :
Consultant (Student) Signature: Date:
Management Approval
Status Approved
Pending
Not approved
4.2.7 CEO (Trainer) Name :
CEO (Trainer) Signature: Date:
Task 3 - Implement change management strategy
5.0 Develop a communication and education plan to support Bounce Fitness’ change management strategy.
Bounce Fitness Communication & Education Plan
Who What How Who When Other
Stakeholders Role Influence high/ low High/ low interest Support/ neutral/
against Monitor/ Inform/
Satisfy/
Manage Education plans Person responsible Date Critical success factors
5.1 General Managers
Finance
5.2 Marketing
5.3 Human Resources
5.4 Centre Managers
Cairns
5.5 Brisbane
5.6 Sydney
5.7 Melbourne
Bounce Fitness Communications & Education Plan (cont.)
Who What How Who When Other
Stakeholders Role Influence high/ low High/ low interest Support/ neutral/
against Monitor/ Inform/
Satisfy/
Manage Education plans Person responsible Date Critical success factors
5.9 Assistant Centre Managers
Cairns
5.9 Brisbane
5.10 Sydney
5.11 Melbourne
5.12 General employees
Cairns
5.13 Brisbane
5.14 Sydney
5.15 Melbourne
Bounce Fitness Communications & Education Plan (cont.)
Who What How Who When Other
Stakeholders Role Influence high/ low High/ low interest Support/ neutral/
against Monitor/ Inform/
Satisfy/
Manage Education plans Person responsible Date Critical success factors
5.16 Finance Executive
5.17 Administration Executive
Prepared by
5.18 Consultant (Student) Name :
Consultant (Student) Signature: Date:
Management Approval
Status Approved
Pending
Not approved
5.19 CEO (Trainer) Name :
CEO (Trainer) Signature: Date:
6.0 Identify stakeholder’s inputs on change process
6.1 Two high priority change for Houzit’s business objectives 5.1.1 Select one
5.1.2
6.2 Scope of organizational change and development 5.2.1 Incremental Change and Development (To improve effectiveness, efficiency and continuous improvement aligned to current critical success factors and increase performance to achieve business results) ?
5.2.2 Transitional Change and Development of Organizational alignment (To enhance adaptability and alignment of the organization to changing environments, strategic directions and business goals) ?
5.2.3 Transformational Change and Development (Cultural transformation within an adaptive, emergent paradigm – designed to evolve and embed the values, attitudes and beliefs (VABs) of your organization within your structures, systems, processes, decisions and behaviors to support your long term business strategies). ?
Process Checklist Expectations realistic? Comments Action Intervention Follow-up
Yes Pending No
6.3 Bounce Fitness Strategic Alignment Assessment People ? ? ?
Process ? ? ?
Structure ? ? ?
Technology ? ? ?
`
Process Checklist (cont.) Expectations realistic? Comments Action Intervention Follow-up
Yes Pending No
6.4 Changes required for Bounce Fitness’ business objectives Current business objectives required to be changed ? ? ?
Required change strategy ? ? ?
Evaluation Cost ? ? ?
Benefit ? ? ?
Risk considerations Risk issues ? ? ?
Risk assessment ? ? ?
Mitigation strategies ? ? ?
Follow-up Who ? ? ?
When ? ? ?
Process Checklist (cont.) Expectations realistic? Comments Action Intervention Follow-up
Yes Pending No
6.5 Change management plan (ADKAR model) Change objectives ? ? ?
Change management activities ? ? ?
Stakeholders involved ? ? ?
Timeline ? ? ?
Resources required ? ? ?
Responsibilities ? ? ?
6.6 Communications plan General Managers ? ? ?
Centre Managers ? ? ?
Assistant Centre Managers ? ? ?
General Employees ? ? ?
6.7 Monitor and evaluating Bounce Fitness’ Change Management Plan
Change objectives
(based on high-priority) KPIs measure
(increase success rates, reduction of number of incidents attributed to changes, increase in percentage of change for implementation time, increase in scores of survey of stakeholder satisfaction, increase in change success rates) Achieved (Y/N) Required adjustments
(compliance reports, proficiency measures, employee engagement, employee feedback, awareness and understanding of the change, observations of behavioural change, employee readiness assessment results, employee satisfaction survey) Evaluation
Time
(when should this be followed up) Who
(who would be responsible to follow-up)
6.7.1 Are goals and objectives being achieved or not? If they are, then acknowledge, reward and communicate the progress. If not, then consider the following questions.
Will the goals be achieved according to the timelines specified in the plan?
Should the deadlines for completion be changed (be careful about making these changes -- know why efforts are behind schedule before times are changed)?
Do personnel have adequate resources (money, equipment, facilities, training, etc.) to achieve the goals?
6.7.2 Are goals and objectives being achieved or not? If they are, then acknowledge, reward and communicate the progress. If not, then consider the following questions.
Will the goals be achieved according to the timelines specified in the plan?
Should the deadlines for completion be changed (be careful about making these changes -- know why efforts are behind schedule before times are changed)?
Do personnel have adequate resources (money, equipment, facilities, training, etc.) to achieve the goals?
Prepared by
6.8 Consultant (Student) Name :
Consultant (Student) Signature: Date:
Senior Management Agreement
6.9 Kath Jones GM - Marketing
Name Position Signature Date
6.10 Steve Brinkley GM - Finance
Name Position Signature Date
6.11 Laura Irish GM – Human Resources
Name Position Signature Date
CEO Approval
Status Approved
Pending
Not approved
6.12 CEO (Trainer) Name :
CEO (Trainer) Signature: Date:
Conclusion
14.0 Attendance sign-off for the Organizational Development Management Meeting
5.8 Margaret House CEO
Name Position Signature Date
Kath Jones GM - Marketing
Name Position Signature Date
Steve Brinkley GM - Finance
Name Position Signature Date
Laura Irish GM – Human Resources
Name Position Signature Date
Paul Thomas Cairns Center Manager
Name Position Signature Date
Ellie Tolle Brisbane Center Manager
Name Position Signature Date
Jacinta Scotts Sydney Center Manager
Name Position Signature Date
John Hyatt Melbourne Center Manager
Name Position Signature Date
Sally Stowe Cairns Center Assistant Manager
Name Position Signature Date
Hans Jane Sydney Center Assistant Manager
Name Position Signature Date
Colin McRae Melbourne Center Assistant Manager
Name Position Signature Date
Student’s Name Management Consultant
Name Position Signature Date
Meredith Watkin Accounts
Name Position Signature Date
Marion Stevens Administration
Name Position Signature Date
Thomas Harwood Executive Assistant
Name Position Signature Date
Assessment Submission Checklist to be completed by the Trainer/Assessor
Did the student complete and provide evidence for the following: Yes No
1. Provide a change management plan in a report format to the Board of Directors and CEO of Bounce Fitness. ? ?
2. Provide relevant information to support the plan? ? ?
3. Submit within agreed timeframe? ? ?
Trainer/ Assessor’s signature: Date:
Assessment Feedback Evaluation
Student’s name:
Trainer/ Assessor’s name: Date:
Unit name: BSBINN601 Lead and Manage Organizational Change
Has the learner proven they can: Yes No
1.1 Identify strategic change needs through an analysis of organisational objectives ? ?
1.2 Review existing policies and practices against strategic objectives to identify change requirements ? ?
1.3 Monitor trends in the external environment to identify events or trends that impact on the achievement of organisation's objectives ? ?
1.4 Identify major operational change requirements due to performance gaps, business opportunities or threats, or management decisions ? ?
1.5 Review and prioritise change requirements or opportunities with relevant managers ? ?
1.6 Consult specialists and experts to assist in the identification of major change requirements and opportunities ? ?
2.1 Undertake cost-benefit analysis for high priority change requirements and opportunities ? ?
2.2 Undertake risk analysis, identify barriers to change, and agree and record mitigation strategies ? ?
2.3 Develop change management project plan ? ?
2.4 Obtain approvals from relevant authorities to confirm the change management process ? ?
2.5 Assign resources to the project and agree reporting protocols with relevant managers ? ?
3.1 In consultation with relevant groups and individuals, develop communication or education plan to promote the benefits of the change to the organisation and to minimise loss ? ?
3.2 Arrange and manage activities to deliver the communication or education plans to relevant groups and individuals ? ?
3.3 Consult with relevant groups and individuals for input into the change process ? ?
3.4 Identify and respond to barriers to the change according to risk management plans ? ?
3.5 Action interventions and activities set out in project plan according to project timetable ? ?
3.6 Activate strategies for embedding the change ? ?
3.7 Conduct regular evaluation and review, and modify project plan where appropriate to achieve change program objectives ? ?
FEEDBACK TO STUDENT:
Assessment outcome ? Satisfactory ? Not Yet Satisfactory ? Re-assessment required
Student Signature The result of my performance in this unit has been discussed and explained to me.
____________________________ Date: ______________
Student signature
Trainer/ Assessor’s Signature Trainer/ Assessor’s declaration:
I hereby certify that the above student has been assessed by myself and all assessments are carried out as required by the Principles of Assessments (Clause 1.8 of the Standards for RTO 2015).
____________________________ Date: ______________
Assessor signature
Appeal Process
I would like to appeal the outcome of this assessment as per the appeals procedure in the Student Handbook
Student’s signature: _______________________ Date: __________________
Assessment Receipt
Student’s Name:
Unit: BSBINN601 Lead and Manage Organisational Change
Assessment: One
Term: 3 2017
Assessors Name:
Assessors Signature:
Submission Date:
Resubmission Date:
Assessor’s Signature on Resubmission:
Important Notes: This is your evidence that you have handed in your assessment to your trainer. It is your responsibility to keep this document by the end of the term. This Assessment Receipt is not to be considered that the assessment has a positive outcome.
Student Declaration
Your trainer and assessor is required to discuss the following matters with you.
? Purpose and outcomes of the assessment process
? Relevant unit/s of competency
? Recognition of Prior Learning
? Appeals process
? Confidentiality and security of information
? Special need/ Additional information
? Signing of Student Declaration
In signing this form the Student acknowledges that the assessment process has been fully explained by this unit’s Trainer and Assessor Sydney Metro College. This declaration verifies that copies of the Assessment Plan and Unit of Competency have been provided and that the candidate understands and agrees to the assessment process as described. The candidate also confirms that she/he agrees that Sydney metro College has removed the weighting and marking as part of its assessment evaluation. This competency based training (CBT) assessment is part of Sydney metro College continuous improvement policy and compliance upgrade.
GET ANSWERS / LIVE CHAT