ASSIGNMENT SUBMISSION
Due date: Thursday Week 10 (11:45 PM AEST)
Part: Written Assessment
Weighting: 30% of total assessment.
Submission: Individual - Electronic (see course website for details)
Instructions
It will be necessary to use literature/online resources to complete this assignment, please ensure you cite and reference any such materials using the Harvard format.
DO NOT copy content directly from either the text or Internet resources: this assignment is to be in your own words. You will lose marks if you do not use your own words!
Please complete your assignment using this submission template file, inserting your responses where indicated.
DO NOT delete the marking criteria page – changes are permitted to the formatting of other pages including the headers and footers.
Please fill in the following details:
Student Name
Student Number
Tasks
There are ten (10) tasks, one for each week: the tasks are detailed below. There is a table to complete for each task. Please fill in the information required. An example of a completed task is below. Note the first response (resource 1) is good – so aim for something like this. The second response (resource 2) is not acceptable, so if you submit anything like it, you won’t pass the assignment! The reasons? Poor resource selection (Wikipedia), no Harvard reference and a block cut and paste from the site (no citation, no original content).
Example
Task Find two resources that explain aspects of IT Service Management.
Resource 1
(Good Response) Title and Reference:
COBIT versus ITIL
IBARAKI, S. 2014. COBIT versus ITIL [Online]. Available: http://blogs.technet.com/b/cdnitmanagers/archive/2014/04/06/cobit-versus-itil.aspx [Accessed 29/01/2015 2014].
Summary:
This resource is a blog entry discussing the differences between CoBIT and ITIL. I chose this resource as there is a lot of confusion about the way in which ITSM is applied and the distinction between the CoBIT and ITIL implementations is frequently unclear. Ibaraki explains that CoBIT provides the governance and metric structures while ITIL delivers on the actual mechanics and “how-to” processes. The author makes an interesting observation that it is wrong to simplify COBIT as providing the ‘why’ and ITIL providing the ‘how’ because both ITSM mechanisms have considerable overlap and both need to be used at the same time. I found this article very useful in explaining the differences and similarities between these two aspects of ITSM.
Resource 2
(Bad Response)
Title and Reference:
http://en.wikipedia.org/wiki/IT_service_management
Summary:
This pages talks about ITSM. It says that IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization or part of an organization to plan, deliver, operate and control IT services offered to customers. It is thus concerned with the implementation of quality IT services that meet the needs of customers, and is performed by the IT service provider through an appropriate mix of people, process and information technology.
Note: Each resource summary should be a maximum of 150 words.
Week 1
Task One aspect of week one was data compression. Although data compression techniques are widely used, there are several issues reported with audio compression particularly when these techniques are used for voice over IP (VOIP). Collect and summarise two resources that explain the specific technologies such as VOIP and audio data compression.
Resource 1 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Resource 2 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Week 2
Task When we think about operating systems, we tend to focus on desktop operating systems like Windows, Linux and OS X. In recent years, the emergence of tablets and smart phones has led to advances in the operating systems that run these devices. Collect and summarise two resources detailing the role of mobile operating systems.
Resource 1 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Resource 2 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Week 3
Task The 'last mile' is considered the speed bottleneck because of limited bandwidth that restricts data transfer from the telephone exchange to the customer premises. Australian government is currently addressing this problem by rolling out National Broadband Network (NBN). Collect and summarise two resources detailing how higher data transfer rates can be achieved in the last mile.
Resource 1 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Resource 2 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Week 4
Task The text chapter for week four mentions Transport layer protocols such as TCP. Collect and summarise two resources that discuss other Transport layer protocols. The resources must not be about the same protocol.
Resource 1 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Resource 2 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Week 5
Task New and novel forms of malware are released daily. Collect and summarise two resources that discuss how antivirus/anti-malware software handle these newly released viruses/malware. The resources must not be about the same software.
Resource 1 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Resource 2 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Week 6
Task -Availability- and -Application response time- are some of the key QoS metrics. Collect and summarise two resources that discuss how Availability and Application response times can impact Quality of Service.
Resource 1 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Resource 2 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Week 7
Task Digital dashboards (tools) display critical information and provide support in decision making. Collect and summarise two resources that discuss the benefits of these products. The resources must not be about the same product.
Resource 1 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Resource 2 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Week 8
Task Object-oriented DBMSs (ODBMS) are becoming popular because of their ability to store both data and procedures. Collect and summarise two resources that discuss Object-oriented database management systems.
Resource 1 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Resource 2 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Week 9
Task CASE tools are commonly used by the organisations to increase productivity and Quality. Collect and summarise two resources that discuss the pros and cons (benefits and risks) of CASE tools. One resource must be about the -positives” and one must be about the -negatives”.
Resource 1 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Resource 2 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Week 10
Task Project selection methods are categorised into -Mathematical- and -Benefit measurements- model. Collect and summarise two resources that explain these models.
Resource 1 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
Resource 2 Title and Reference:
Provide the Title of the resource and full Harvard reference here. This should include the URL of the resource
Summary:
Provide a summary of no more than 150 words discussing what the resource is about and why it is relevant to the task here
MARKING SHEET - DO NOT DELETE
(Up to 1.5 marks per response; up to 3 marks per weekly task)
Criteria 0 No Response
=0.5 Poor resource selection; resource is too broad or lacks relevance to the task; summary fails to explain what the resource was about; the relevance of the resource has not been explained.
=1.0 Good resource selection; resource is relevant to the task; summary is adequate but may require either more detail or is too long; the relevance of the resource as been explained to some extent, but needs additional information.
=1.5 Excellent resource selection; resource is highly relevant to the task (the resource is probably highly specialised); summary is detailed yet concise; the relevance of the resource selection has been clearly explained.
Key
Deductions -0.5
-0.75 Resource not referenced correctly/not in Harvard format
Second resource is about the same technology/protocol/company/product (i.e. information in Resource 2 is very similar/doesn’t add to Resource 1)
Week Marks Awarded
(Resource 1) Marks Awarded
(Resource 2)
1
2
3
4
5
6
7
8
9
10
TOTAL
Comments:
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