Assignment 3: Projects and problems
Assignment 3 has four Assessment Tasks and asks you to show the management of one project, and the resolution of one problem. You will demonstrate how you have planned, implemented and run projects, and also how you have used problem-solving activities in managing your facility.
You must complete all tasks as directed to successfully complete this Assignment.
Task 1: Plan the project
Document to Submit Where can this document be found (eg Attachment A)
Provide a Plan for a project you have or will undertake. Include:
• Scope of work (See Mod 1 App 1 as a guide)
• Stakeholder and relationship to project
• List of key risks
• Work breakdown structure
• Schedule
• List of required resources
• Sign-off (as appropriate)
Also include any contracts which are let.
Questions Answer
1 How did the stakeholder contribute to determining the scope of work?
2. If any of the above are not included in your plan, you may explain or list that information here.
Task 2: Execute the project
Document to Submit Where can this document be found (eg Attachment A)
Brief provided to staff or contractors for completion of work on the project.
Add any documents which show the allocation of work for the project to staff/contractors.
Reports on progress of the project and the contract (as appropriate). Include:
• Progress Reports.
• Variations or variation reports to contracts.
• Updated schedules.
• Memos, emails, letters, minutes of meetings, which show you have monitored progress.
• Audit reports.
• Inspection reports.
• Milestone sign off.
(Please include as many of the above as you have access to – we wish to see that you monitored work breakdown structure, schedule, contracts, quality audits, sign off of project milestones etc.)
Questions Answer
1 Explain how work and the work brief is delivered or allocated to staff and contractors.
2 Explain how you monitor and control:
• Work breakdown
• Schedule/milestones
• Contracts
• Quality
(Please refer to documents above as appropriate)
Task 3: Close the project
Document to Submit Where can this document be found (eg Attachment A)
A checklist you have made up of close out actions to finish the project.
Provide copies of documents which show:
• Sign off.
• Payment approvals.
• Any document which shows the project has been completed – or that there is still areas of non-conformance to be worked on.
List of lessons learned from this project.
• What was done well?
• What could be improved?
• What key issues arose?
Questions Answer
1 If you do not have a document to show the above, then outline the lessons learned etc here.
Task 4: Solve problems
You are required to show that you have used the problem solving process (or equivalent) as outlined in Module 2 page 13. The problem may relate to the project, or any other issue, e.g. choice of new maintenance contract, selection of the most cost effective air conditioning system, solving a personality problem with staff etc.
Document to Submit Where can this document be found (eg Attachment A)
Any evidence demonstrating use of the problem solving process, for example, you may have listed pros and cons of each possible choice to solve the problem.
Question Answer
1 Briefly describe the outcomes of each step of the five step problem solving process – including the chosen solution.
2 Which stakeholders were involved in the process?
3 Where else did you go for information to assist in solving the problem?
4 How do you communicate lessons learned from this process for use in future issues?