COMMONWEALTH OF AUSTRALIA
Copyright Regulations 1969
WARNING
This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act.
Do not remove this notice
Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services.
Kaplan Business School Pty Ltd ABN 86 098 181 947 is a registered higher education provider CRICOS Provider Code 02426B
Table of Contents
SUBJECT INFORMATION .......................................................................................................................... 4 LECTURING STAFF .................................................................................................................................... 4
SUBJECT MATERIAL ................................................................................................................................. 5
SUBJECT DESCRIPTION ............................................................................................................................. 6 SUBJECT OUTCOMES ............................................................................................................................... 6
OVERVIEW OF LEARNING ACTIVITIES ....................................................................................................... 6
SUBJECT CALENDAR ................................................................................................................................. 8 SUBJECT ASSESSMENT ............................................................................................................................. 9
GRADES AND STANDARDS ..................................................................................................................... 15
LATE POLICY .......................................................................................................................................... 16 PRESENTATION OF WRITTEN WORK ...................................................................................................... 17
LANGUAGE AND ACADEMIC SKILLS SUPPORT ........................................................................................ 17 ACCESS AND EQUITY.............................................................................................................................. 18
SPECIAL CONSIDERATION ...................................................................................................................... 18
ATTENDANCE POLICY ............................................................................................................................ 18
ACADEMIC INTEGRITY ........................................................................................................................... 18 ACADEMIC APPEALS .............................................................................................................................. 19
REVIEW OF ASSESSMENT ....................................................................................................................... 19
POLICIES AND FORMS ............................................................................................................................ 20
SUBJECT INFORMATION
Trimester 3 2014
Dates: Monday 17 November 2014 – Saturday 7 March 2015
Subject code: EAP1000
Subject Title: Business Communication
Awards: Diploma of Commerce/Bachelor of Business
Prerequisites: Nil
Students should read this subject outline carefully. It contains important information about the subject. If anything in it is unclear, please consult your Lecturer.
LECTURING STAFF
Academic Head: Dr Deborah Churchman
Phone: 8215 4104
Email: deborah.churchman@kbs.edu.au
Lecturer Adelaide: Dr Deborah Churchman
Lecturer Melbourne:
Lecturer Sydney:
Lecturer Brisbane
Lecturers will advise you in regard to their consultation hours.
SUBJECT MATERIAL
Prescribed Textbook Information
Title: Communicating in the 21st century, 3rd edn, (2012)
Author: Eunson, B.
Publisher: John Wiley & Sons Australia Ltd, Milton, Qld
ISBN: 0470811064
Recommended Reading
Title: Understanding human communication (2008)
Authors: Adler, R. B. & Rodman, G.
ISBN:
9780195336122
Title: Communicating as professionals 2013 3rd edition
Author: Archee, R, Gurney M, Mohan T
ISBN:
9780170214971
Title: Business communication today (2010)
Authors: Bovee, C. L. & Thill, J. V.
ISBN:
9780138155391
Title: Communication skills (2008)
Authors: Bretag, T., Crossman, J. & Bordia, S.
ISBN:
9780070144989
Title:
(2012) Communication for business and the professions: Strategies and skills
Author: Dwyer, J
ISBN: 9781442548480
ISBN:
9780133035797
Title: Communication between Cultures (2009)
Authors: Samovar, L., Porter, R. & McDaniel, E.
ISBN: 9780495567448
Other resources
Journals
Journals are an excellent source of up to date information that you can use to find information for your assignments. Here is an example of some titles that are available in print and/or electronic format.
Academy of Management Journal
Academy of Management Review
Administrative Science Quarterly
Australian Journal of Communication
Management Communication Quarterly
Many resources are available online through the Kaplan Business School portal. A range of online business databases are available to students through the Library tab
(http://elearning.kbs.edu.au/course/view.php?id=159). See the Using the Library guide, at the same URL on the student portal, for information on accessing the online databases.
SUBJECT DESCRIPTION
This subject introduces students to the theories, models and practices that provide the foundation for understanding and improving the ways we communicate. The subject discusses the major methods of communication such as text, voice, and technology. It explores the characteristics of effective and ineffective communication. Students will be educated in the language and communication skills needed for academic reading, academic writing, note-taking, research and presentation skills.
This subject considers:
• theories of communication and how environmental factors influence communication
• the effects of culture on meaning and understanding
• different modes of communication such as various media and technologies
• how organisations and managers can overcome the barriers to effective communication and understanding
• different ways of delivering professional communications including oral reports and presentations, communicating in groups, and professional writing.
It provides an overview of workplace-oriented skills that will enhance students’ performance in professional fields.
SUBJECT OUTCOMES
By the end of this subject, you should be able to:
EAP1000 – 1 Use the principles of communication to develop strategies to overcome barriers to communication
EAP1000 – 2 Relate the ways culture influences communication and affects meaning to a business context
EAP1000 – 3 Apply professional written communication skills to a range of contexts
EAP1000 – 4 Demonstrate the ability to effectively communicate with diverse groups
EAP1000 – 5 Demonstrate professional oral communication strategies for a range of organisational communication events
OVERVIEW OF LEARNING ACTIVITIES
Students are required to attend a two hour lecture and one hour tutorial each week. A broad introduction to the week’s topic will be provided in the lecture, with some supporting exercises.
Tutorials will allow a discussion of the topic and completion of relevant exercises. Tutorial activities will generally be completed in groups. Students will need to read the relevant chapter prior to the lecture. Attendance at classes, and participation in discussion, is essential to both learning and achievement.
In addition, students should spend at least four to six hours each week in private study. Private study activities could include:
• reading subject notes and any required readings (e.g. articles and textbook chapters)
• completing specified learning activities as set out in the subject notes
• undertaking relevant research activities
• preparing for, and undertaking, assessment activities.
SUBJECT CALENDAR
Wk Week commencing Topic Reading Tutorial activities Assessments
1 17 November Introduction: Effective communication text chapter 1 Introduction – plagiarism and referencing
2 24 November Argument and research text chapters 3 and 12 Introduction to communication activities and case studies
3 1 December Reports and proposals
text chapter 5 Critical thinking and argument
activities
4 8 December Business correspondence
text chapters 4 and 6 Report writing activities
5 15 December Interpersonal communication: Nonverbal communication, listening and feedback
text chapters 8 and 10 Writing business letters
6 5 January Intercultural communication text chapter 15 Interpersonal comm. activities 5pm-10 January, reflective writing
due
7 12 January Organisational communication
text chapter 16 Intercultural comm. activities
8 19 January Communicating in groups text chapter 18 Org comm.
Activities
9 26 January Effective meetings text chapter 19 Group activities 5pm-30 January, report due
10 2 February Unit 10: Oral reports and presentations text chapter 11 Meetings
activities
11 9 February Unit 11: Negotiation text chapter 13 reading Presentations activities
12 16 February Unit 12: Employment communication /
Revision text chapter 20 Negotiation activities
13 23 February Swot vac Private study
14 2 March Exams Examinations
Results released
SUBJECT ASSESSMENT
Summary
All deadline times are in AEST except during daylight savings time (first Sunday in October to first Sunday in April) where deadline times are in AEDT.
Form of assessment Weighting Learning Outcome Due date
Reflective writing 30% EAP1000 1, 2, 4 and 5 10 January –
5pm
Report 30% EAP1000 3 30 January –
5pm
Exam 40% TBA
Assessment detail
Assessment 1: Reflective writing
Weighting: 30%
Due: Week 6 – 5pm, 10 January
Length: 1000 words
Description: This assessment requires you to analyse two communication incidents in terms of the communication process, listening skills and nonverbal communication.
Incident 1: Describe a communication incident that was very frustrating to you, focussing on the communication behaviours of the parties. This should be an incident which you think demonstrates a particular communication concept eg nonverbal behaviour, poor listening, intercultural communication, communication barriers. Write a 150 word description of the incident and then analyse the reasons that this communication incident was difficult. You should use the theoretical information from Eunson and other communication texts to analyse the situation. Describe any strategies you or the other/s involved in the communication incident used to try to overcome the barriers.
Incident 2: Repeat the exercise but, this time, relate a positive, successful communication incident.
Summary: Compare the two incidents and provide reasons that one event was positive and the other difficult.
You should reference a minimum of 3 texts in the assignment. Ensure that you correctly reference the sources in terms of the referencing guide on the portal.
Feedback: Comments and a mark will be returned to you within two weeks of submission.
Assessment 1 Rubric: Reflective writing
6 HD 5 Dist 4 Credit 3 Pass 2 fail 1 1 fail 2 0
Description of communication events
30% • Memorably presents the experiences with extensive, relevant detail
• Presents the experiences through use of concrete, sensory language, quotations, and narrative accounts that effectively use dialogue, action, and pacing.
• Includes factors relating to multiple communication topics eg communication models, nonverbal communication
, interpersonal communication
, intercultural
communication
. • Clearly and comprehensivel y presents the experiences
using extended
detail
• Presents the experiences through use of concrete language, quotations, and accounts that effectively use dialogue and action.
• Includes factors relating to several communication topics eg communication models, nonverbal communication, interpersonal communication, intercultural communication. • Clearly presents the
experiences for the
reflection using good
level of detail
• Presents the experiences through use of variety of language tools.
• Includes factors relating to some
communicatio n topics eg communicatio n models, nonverbal communication, interpersonal
communica-
tion, intercultural communication. • Adequately presents the experiences for the reflection using reasonable level of detail.
• Presents the experiences through use of basic language tools. Includes factors relating
to at least one communication topic eg communication models, nonverbal communication, interpersonal communication
, intercultural
communication
. • Does not use adequate level of detail in descriptions of experiences.
• Language is basic and description does not lend itself to reflection in terms of communication topics.
• Inadequate level of detail in descriptions of experiences. • Language is basic and description brief and does not lend itself to reflection in terms of communication topics.
Not completed
Analysis and comparison of communication events
50% • Response demonstrates an in-depth
reflection on, and personalization of, the theories, • Response shows
substantial evidence of synthesis of ideas presented and insights gained • Response demonstrates a general
reflection on, and personalization of, the theories, • Response demonstrates some reflection on, and personalization
of, the theories, concepts, • Response demonstrates a lack of reflection on, or personalization of, the theories, concepts, • Response shows no evidence of synthesis of ideas presented and insights gained Not completed
concepts, and/or strategies presented in the course materials to date.
• Viewpoints and
interpretations are insightful and well supported.
• Clear, detailed and appropriate examples are provided, as applicable. throughout the entire course. Viewpoints and interpretations are and well supported.
• Clear, detailed examples are provided, as applicable. concepts, and/or strategies presented in the course materials to date.
• Viewpoints and interpretations are supported.
• Appropriate examples are provided, as applicable.
and/or strategies presented in the course materials to date.
• Viewpoints and
interpretations are supported with flawed arguments.
• Examples, when
applicable, are not provided or are irrelevant. and/or strategies presented in the course materials to date.
• Viewpoints and
interpretations are missing, inappropriate, and/or unsupported.
• Examples, when
applicable, are not provided
throughout the entire course.
Language and presentation
20% • Sentences and paragraphs are well structured and clear.
• Vocabulary is professional, appropriate and extensive
• Grammar, spelling and punctuation are flawless.
• Document professionally presented in terms of KBS guidelines
• Intext referencing and reference list format correct
• Sentences and paragraphs are well structured and clear with minor exceptions.
• Vocabulary is professional and appropriate.
• Grammar, spelling and punctuation are good.
• . Document professionally presented in terms of KBS guidelines
• Intext referencing and reference list format correct with minor exceptions.
• Sentences and paragraphs are mainly well structured
• Vocabulary
is
comprehendsive
• Few errors in grammar, spelling and punctuation
• Document professionally presented in terms of KBS guidelines with few exceptions
• Intext referencing and reference list format correct with some errors
• Sentences and paragraphs are readable but with grammatical errors
• Vocabulary is limited.
• Document professionally presented in terms of KBS guidelines with significant exceptions
• Intext referencing and reference list format contains significant errors
• Meaning is often unclear
• Comments are poorly structured
• Many grammatical, vocabulary and spelling errors
• Document poorly presented and many aspects do not comply with KBS guidelines
• Intext referencing and reference list format mainly incorrect
• Meaning is unclear
• Comments are poorly structured
• Many grammatical, vocabulary and spelling errors which
significantly impair readability
• Document poorly presented and does not comply with
KBS guidelines
• Intext referencing and reference list format incorrect or omitted. Presentation unacceptable standard. May have evidence of plagiarism.
Assessment 2: Report
Weighting: 30%
Due: Week 9 – 5pm, 30 January
Length: 1000 words
Description: You are required to write a report to give to your lecturer.
You work as an Administrative Manager for a growing accounting firm with 45 staff. The Managing Partner asks you to write a report on ways in which the firm can become more environmentally friendly. She considers there to be a lot of wasted paper and other resources.
She suggests the following issues to be investigated and included in the report:
• The introduction of a recycling/reusing program for paper and other resources
• Resources and government (and other) support for recycling programs
• Description and success of various environmental programs introduced by other firms
• Benefits and problems with waste recycling programs
• Motivating staff to be involved in the program
• Any other information you think will help the partners make a decision about introducing a recycling program
She doesn’t know whether the costs of such a program will be very high so you may need to consider a range of ideas and options, some of which are less expensive. You may recommend that some environmental practices start immediately, with others to be added later. She wants you to make a series of recommendations which the firm partners could consider in order to be more environmentally responsible.
1. Introduction
1.1. Purpose
1.2. Background – Include a brief description of the environmental issues in the office and the possible impacts on the environment.
1.3. Methodology – describe the steps you took to gather information about environmental issues and programs
2. Discussion
Describe environmental programs which can be adopted, with particular emphasis on waste paper. Discuss the potential problems and benefits of the programs. Include any information on the experiences had by other firms. Respond to the suggestions by the Managing Partner.
3. Conclusion
4. Recommendations – recommend a range of options that the firm could adopt to ensure that it is more environmentally friendly. Give sufficient details for the partners to make appropriate decisions.
You should base your report format on the sample report in chapter 5 (pages 172-189) of your Eunson text. You should include all parts of the report, including the letter of transmittal, title page, table of contents and the executive summary. Sections should use the modelled numbering system. Use appendices if necessary.
You can find useful information on environmental programs on credible internet sites and journal articles on the Kaplan databases available on the portal. You should reference at least SIX sources in your report. These must all be listed in the reference list. You must ensure that you have correct referencing. The Harvard referencing guide for KBS students is available on the portal.
Feedback: Comments and a mark will be returned to you within two weeks of submission. Below is the feedback form which will be used to provide you with your grade and summary feedback.
Assignment 2 Rubric: Report
6 HD 5 Dist 4 Credit 3 Pass 2 fail 1 1 fail 2 0
Report structure
30% • Titles and headings accurately describe the contents
• Sections are numbered, and
are in the correct order
• Title page complete, centred and accurate
• Table of contents prepared using MS word feature, with all sections
• Executive Summary
concisely and completely summarises the report
• Introduction includes background, purpose and scope
• Discussion analyses the situation and develops a clear, logical, advanced argument
• Conclusion accurately summarises the report
• Recommenda
-tions clearly and logically follows conclusion and is appropriate for organisation needs. It is well detailed.
• Appendix (if necessary) contains material that would interrupt the flow of the document
• Graphics are appropriate, labelled and • Titles and headings accurately describe the contents
• Sections are numbered, and
are in the correct order
• Title page complete, centred and accurate
• Table of contents, with all sections
• Executive Summary
completely summarises the report
• Introduction includes background, purpose and scope
• Discussion analyses the situation and develops a clear, logical argument
• Conclusion accurately summarises the report
• Recommenda
-tions clearly follows conclusion and is mainly appropriate for organisation needs
• Appendix (if necessary) contains material that would interrupt the flow of the document
• Graphics are appropriate and labelled. • Titles and headings accurately describe the contents of most sections
• Sections are numbered, and are mainly in the correct order
• Title page complete and accurate
• Table of contents prepared with all sections
• Executive Summary summarises the report
• Introduction includes most relevant information
• Discussion analyses the situation
• Conclusion summarises the report
• Recommenda
-tions logically follows conclusion
• Appendix (if necessary) contains material that would interrupt the flow of the document
• Graphics are appropriate. • Titles and headings accurately describe the contents of some sections
• Section order and numbering contains several errors
• Title page accurate
• Table of contents correct with some exceptions
• Executive Summary
included
• Introduction includes some required information
• Discussion analyses some elements of the situation
• Conclusion does not fully reflect the contents of the report
• Recommenda
-tions included
• Appendices (if necessary) not always used appropriately
• Graphics are
used to illustrate points but not fully discussed • Titles and headings do not reflect the contents
• Section order and numbering contains many errors
• Title page incomplete or omitted
• Table of contents incomplete
• Executive Summary poorly constructed
• Introduction does not include background or purpose of report
• Discussion does not describe or analyse the major elements of the situation
• Conclusion does not reflect the contents of the report
• Inappropriate recommenda-
tions included
• Appendices (if necessary) not used appropriately
• Graphics (if included) do not relate to the discussion • Titles and headings do not reflect the contents
• Section order and numbering not included
• Title page omitted
• Table of contents not included
• Executive Summary not included
• Introduction does not include relevant sections
• Discussion does not describe the major elements of the situation
• Conclusion not included or brief and inappropriate
• No
appropriate
recommenda-
tions included
• Appendices (if necessary) not used appropriately
• Graphics (if included) do not relate to the discussion Not completed
placed close to the text that refers to them
Critical argument and content
50% • Content demonstrates audience awareness and
structures writing to meet audience information needs
• Content
covers all areas outlined in the instructions within the word
limit
• Discussion is of appropriate depth and all aspects of the discussion are relevant to the situation
• Argument is supported by a substantial range of credible, current sources
• Report demonstrates
critical analysis and results in valid judgements and recommendation
s
• Discussion equitably compares the perspectives of different sources
• Argument is persuasive and is ordered logically • Content demonstrates audience awareness and
structures writing to meet audience information needs
• Content covers main areas outlined in the instructions within the word
limit
• Discussion is of appropriate depth and some aspects of the discussion are relevant to the situation
• Argument is supported by credible, current sources
• Report demonstrates
critical analysis and results in valid judgements and recommendation
s
• Discussion compares the perspectives of different sources
• Argument is
ordered logically
• Content demonstrates audience awareness and
structures writing to meet most of the audience information needs
• Content covers most areas outlined in the instructions within the word
limit
• Discussion is of appropriate depth and some aspects of the discussion are relevant to the situation
• Argument is supported by a range of sources
• Report demonstrates
critical analysis and mainly results in valid
judgements and recommendation
s
• Discussion compares the perspectives of different sources
• Argument is
ordered logically in most sections • Content demonstrates awareness of some information needs of the audience and structures writing to meet them
• Content covers some areas outlined in the instructions within the word
limit
• Most aspects of the discussion are relevant to the situation but not in depth
• Argument is supported by some sources but they are not always credible or current
• Report does
not fully analyse situation to lead to valid
judgements and recommendation
s
• Discussion
does not fully consider perspectives of different sources
• Argument is not persuasive and could be more logically ordered • Content does not demonstrate awareness of most of the audience information needs
• Content does not cover many areas outlined in the instructions
• Many aspects of the discussion are not relevant to the situation
• Argument is unsupported by relevant sources
• Report does
not fully analyse situation to provide judgements and recommendation
s
• Discussion does not consider perspectives of different sources
• Argument is not persuasive • Content does not demonstrate awareness of audience information needs
• Content does not cover areas outlined in the instructions
• The
discussion is not relevant to the situation
• Argument is unsupported by sources
• Report does not provide judgements and recommendation
s
• Discussion does not consider perspectives of different sources
• Argument is not persuasive or logical Not completed
Language and presentation
20% • Sentences and paragraphs are well structured and clear.
• Vocabulary is professional, appropriate and extensive
• Grammar, spelling and punctuation are flawless.
• Document
professionally presented in terms of KBS guidelines • Sentences and paragraphs are well structured and clear with minor exceptions.
• Vocabulary is professional and appropriate.
• Grammar, spelling and punctuation are good.
• . Document professionally presented in terms of KBS • Sentences and paragraphs are mainly well structured
• Vocabulary is comprehensive
• Few errors in grammar, spelling and punctuation
• . Document professionally presented in terms of KBS guidelines with few exceptions
• Intext • Sentences and paragraphs are readable but with grammatical errors
• Vocabulary is limited.
• Document
professionally presented in terms of KBS guidelines with significant exceptions
• Intext referencing and reference list • Meaning is often unclear
• Comments are poorly structured
• Many grammatical, vocabulary and spelling errors
• Document poorly presented and many aspects do not comply with KBS guidelines
• Intext referencing and reference list • Meaning is unclear
• Comments are poorly structured
• Many grammatical, vocabulary and spelling errors which
significantly impair readability
• Document poorly presented and does not comply with KBS guidelines • Intext • Presentation unacceptable standard. May have evidence of plagiarism.
• Intext referencing and reference list format correct
guidelines
• Intext referencing and reference list format correct with minor exceptions.
referencing and reference list format correct with some errors
format contains significant errors
format mainly incorrect
referencing and reference list format incorrect or omitted.
Final Examination
The final examination represents 40% of the marks for the subject. It will be a 3 hour closed book exam covering all material from lectures, the text and group discussions, as well as the application of the theoretical knowledge. The exam may include multiple choice questions, short answer questions and a written assessment. The time and date of the exam will be advised during the trimester. You will be provided with an exam focus sheet.
NOTE: Pass requirements
Students must make a reasonable attempt in their assessment events in order to be eligible to pass the subject and must achieve a combined result from these assessment events of at least 50% to pass the subject.
If a student fails any individual piece of assessment they will be eligible to continue in the subject and attain a pass in the subject, provided their combined result from all assessment events in the subject is 50% or above. http://www.kbs.edu.au/wpcontent/uploads/2014/01/Assessment-Policy.pdf
GRADES AND STANDARDS
Grade Percentage Australian Equivalent
High
Distinction 85-100% The student is above the specified learning requirements for a Distinction grade and demonstrates exceptional research skills and an exceptional ability to synthesize, evaluate and integrate knowledge and demonstrate originality.
Distinction 75-84% The student is above the specified learning requirements for a Credit grade and demonstrates distinctive research skills and a distinctive ability to synthesize, evaluate and integrate knowledge and demonstrate originality.
Credit 65-74% The student is above the specified learning requirements for a Pass grade, has very good research skills, and has the ability to analyze and apply skills and concepts described in the study guide. The student has some ability to synthesize, evaluate and integrate knowledge and demonstrate originality.
Pass 50-64% Learning requirements specified have been met at a basic, satisfactory or competent level. The student work is of sufficient quality able to enable him/her to move to later subjects.
Fail 0-49% Learning requirements specified in the Subject Outline have not been met. This result also applies where a student is awarded a fail in a subject as a result of misconduct.
Absent Fail
(AF) 0 Indicates that a student did not submit or sit any assessment events for a subject the student did not formally withdraw from the subject.
Incomplete (I) Indicates that a student has not had a final grade determined because they have not completed all assessment tasks and has been granted an extension of time, or they have been granted a Supplementary Examination or additional assessment item. The grade must be finalised before the end of the following trimester.
Withdrawn not fail (WNF) Indicates that a student has formally notified Kaplan of their withdrawal from a subject prior to the census date.
Withdrawn fail
(WF) Indicates that a student has formally notified Kaplan of their withdrawal from a subject after the census date and prior to the final day of teaching.
Exempt (E) Indicates that a student has achieved the assessment requirement for the subject through previous study or through mutual recognition.
LATE POLICY
Extensions are not normally granted. However, in cases of genuine hardship limited extensions may be given. Students may apply for an extension on medical, compassionate or exceptional grounds. All applications should be submitted directly to the Academic Manager and need to be accompanied by supporting documentation. Grounds not generally granted for an extension include:
• Inconvenience
• Clash with a social engagement
• Poor planning
• Pressure of other Subject work
• Technical problems with computers or printers
• Predictable work or family commitments
The maximum amount of additional time that can be granted is up to 1 week. Students that require an extension greater than 1 week will need to apply for special consideration.
Assignments that are submitted on time will be marked and graded according to the grading system. Penalties may be imposed on assignments that are submitted late in accordance with the following table unless approval in advance has been granted.
Late assignment submission penalties
Penalties will be imposed on late assignment submissions (excluding online practice sets and some other forms of assessment that cannot be submitted late) in accordance with the below table unless approval in advance has been granted.
Please refer to the Assessment Details section of this unit outline for further details on if your assessment can be submitted late or changed after the due date.
No of days late Penalty
1 - 9 days 5% per day for each calendar day late deducted from the total marks available
10 - 14 days 50% deducted from the total marks available
After 14 days Assignments that are submitted more than 14 calendar days after the due date will not be accepted and the student will receive a mark of zero for the assignment(s)
Note Notwithstanding the above penalty rules, assignments will also be given a mark of zero if they are submitted after assignments have been returned to students.
PRESENTATION OF WRITTEN WORK
• All submissions must have an approved cover sheet.
• Please type your name clearly and as it is recorded on your enrolment form.
• Type the name of your Lecturer
• You are required to use an Arial font, size 11 point with 1.5 line spacing.
• Please insert page numbers into your assignment.
• Always keep an electronic copy until you have received the final grade for the subject.
A high standard of work is always expected, so poorly presented work may be returned unmarked.
The rules apply for electronic and hardcopy submission. When you submit your assignment electronically, please save the file as ‘yourfamilyname_essay.doc’.
Guidelines for submitting assignments through Turnitin are available at Topic 2 http://elearning.kbs.edu.au/course/view.php?id=687.
LANGUAGE AND ACADEMIC SKILLS SUPPORT
Kaplan Business School provides a range of academic support services for students. Lecturers advise on the academic content of the subject. Email or speak with your lecturer to make an appointment to see them to discuss any aspect of the subject content.
Academic Success Centre is available to provide advice on all academic skills including referencing, research, essay and report writing, presentations, academic language, time management and general study techniques. You may seek help on general issues or take a specific assignment for review and advice. Academic Skills Advisers are available for consultation on campus at specific times which are listed on the Campus Portal. You can contact the Academic Skills Adviser directly or see your campus reception to make an appointment.
As well as individual appointments, Academic Skills Advisers facilitate a range of group support activities in which students have the opportunity to develop their business language skills and study for exams. Check the Campus Portal for details of these group sessions.
ACCESS AND EQUITY
Kaplan Business School is committed to providing equal opportunity and promoting inclusive practices and processes for all students and clients within the limits of its resources. The Access and Equity Policy is available on the Kaplan Business School website at:
http://www.kbs.edu.au/wp-content/uploads/2014/01/KBS-Access-and-Equity-Feb-14.pdf
SPECIAL CONSIDERATION
You may seek Special Consideration in the evaluation of your subject assessments where you feel such matters as serious illness, personal problems, special work demands or other factors over and above those normally experienced by students, may have affected your performance. A Special Consideration form must be submitted to Student Services no later than 72 hours after the assessment due date along with supporting evidence. The form is available at: http://www.kbs.edu.au/wpcontent/uploads/2013/10/KBS_SpecialConsideration_Application_Jun2013-v1.0.pdf
Students seeking a deferred assessment must provide a Medical Practitioner Certificate stating the reason they were unable to submit the assessment on the due date and the Medical Practitioner Certificate must be issued before the assessment due date and cover the date of the assessment or be issued on the date of the assessment. Medical Practitioner Certificates issued after the assessment due date will not be accepted.
ATTENDANCE POLICY
Kaplan Business School emphasizes the need for all students to attend classes on a regular and consistent basis to develop the skills and attitudes necessary to compete in the highly competitive labor market.
Students who are not in attendance for at least 50 percent of any scheduled class will be considered absent for that class. Lateness is a disruption of a good learning environment and is discouraged. The Attendance Policy is available on the Kaplan Business School website at:
http://www.kbs.edu.au/wp-content/uploads/2014/01/KBS-Attendance-policy-Feb-14.pdf
ACADEMIC INTEGRITY
Kaplan Business School considers academic honesty to be one of its highest values. Students are expected to be the sole authors of their work (except in the case of group assignments). Use of another person’s work or ideas must be accompanied by specific citations and references. Though not a comprehensive or exhaustive list, the following are some examples of dishonesty or unethical and unprofessional behavior:
• Plagiarism: Using another person’s words, ideas, or results without giving proper credit to that person; giving the impression that it is the student’s own work.
• Any form of cheating on examinations.
• Falsifying information for any assignments.
• Submitting an assignment(s) that was partially or wholly completed by another student.
• Copying work or written text from a student, the Internet, or any document without giving due credit to the source of the information.
• Submitting the same, or similar, assignment(s) for more than one Subject.
• Assisting another student with reasonable knowledge that the other student intends to commit any act of academic dishonesty. This offense would include, but would not be limited to, providing an assignment to another student to submit as his/her own work or allowing another student to copy answers to any test, examination or assignment
In essence, plagiarism is the theft of someone else’s ideas and work. Whether a student copies verbatim or simply rephrases the ideas of another without properly acknowledging the source, it is still plagiarism. In the preparation of work submitted to meet subject requirements, whether a draft or a final version of a paper or project, students must take great care to distinguish their own ideas and language from information derived from other sources. Sources include published primary and secondary materials, electronic media, and information and opinions gathered directly from other people.
A discussion thread, computer program, marketing plan, PowerPoint presentation, and other similar work produced to satisfy a course requirement are, like a paper, expected to be the original work of the student submitting it. Copying documentation from another student or from any other source without proper citation is a form of academic dishonesty, as is producing work substantially from the work of another. Students must assume that collaboration in the completion of written assignments is prohibited unless explicitly permitted by the instructor.
Students must acknowledge any collaboration and its extent in all submitted coursework. Students are subject to disciplinary action if they submit as their own work a paper purchased from a term paper company or downloaded from the Internet.
Kaplan Business School subscribes to a third-party plagiarism detection service, and reserves the right to check all student work to verify that it meets the guidelines of this policy. Academic dishonesty is a serious offense and may result in a range of penalties. Procedures for processing plagiarism and exam cheating offenses are described in the Academic Integrity, Honesty and Conduct Policy available at: http://www.kbs.edu.au/wp-
content/uploads/2014/01/KBS-Academic-Honesty-integrity-and-conduct-Feb-14.pdf
ACADEMIC APPEALS
The KBS Complaints and Appeals policy, available at: http://www.kbs.edu.au/wpcontent/uploads/2013/10/KBS-Complaints-and-Appeals-Policy-Feb-14-v21.pdf, outlines the process for a fair, equitable and confidential means of resolving complaints and appealing academic decisions.
REVIEW OF ASSESSMENT
Where a student believes their assessment instrument has been marked incorrectly, they may apply to have that assessment instrument re-marked once only. The Assessment Policy provides instructions on requesting re-marks. The request for re-mark form is available at: http://www.kbs.edu.au/wp-content/uploads/2013/10/KBS_Re-mark_request_Mar2014E1.pdf POLICIES AND FORMS
All students should be familiar with the relevant policies and how they apply to their study. Policies and forms can be accessed on the Kaplan Business School website at:
www.kbs.edu.au
**Note: This Subject Outline is subject to change during current and future Subjects. Please refer to the most updated Subject Outline provided by your lecturer.