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ABOUT THIS BOOKLET
This booklet has been designed for students undertaking face to face mode of study where you are required to make sure you complete the questions as a part of formative assessment during the learning process.
The questions that are included in this booklet are not a part of the formal assessments and there is no marking system allocated for this booklet. This is just for your reference and self-study purpose only.
Your assessor will check the booklet to ensure that you are ready for the formal assessments.
This booklet might not be suitable for students taking other modes of study e.g., online or work based.
Please read all the information given to you when you receive this assessment booklet. If you do not understand any part of this booklet, please inform your assessor/trainer.
The assessment booklet contains:
Practice Task: This part contains the information to successfully complete the practice task. In task, students will find the following information:
• Task instructions.
• Questions
• Model answers for Trainer/Assessor
Information on resources required, where applicable

Practice task for learners.
- You must ensure you answer the question satisfactorily as a part of formative assessment.
- You must time yourself once you begin the task.
- In case you have written the incorrect answer for any question, please write it on another sheet of paper and attach with the booklet before submitting to the assessor.
- Read all the questions carefully and answer all questions.
1: What are ‘norms’?
2: Discuss the manager’s role in promoting healthy norms.
3: Success in management is often measured in terms of efficiency and effectiveness. Explain the terms ‘efficiency’ and ‘effectiveness’.
4: Management functions can be categorised as planning, organising, leading, staffing and controlling (monitoring). Define the staffing function, giving some examples to explain your answer.
5: Define the function of controlling or monitoring and provide some examples to explain your answer.
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6: Describe a situation where the laissez-faire style is effective to use.
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7: Define the term ‘empowerment’.

8: What is a mission statement?
9: What are stakeholders? Give some examples to help explain your answer.
10: To be effective, goals need to be SMART. What does this stand for?
11: What are KPIs? Explain.
12: What is groupthink and how can a manager prevent group think?
13: List five barriers to effective communication.
14: Discuss how KPIs can be used to monitor and assess your team’s performance and progress towards the achievement of goals.
15: Apply Maslow’s hierarchy of needs to the work environment by providing two examples of how the organisation can meet needs at each level of the hierarchy.
16: Explain one principle of job design that could be applied to make routine, practical work more rewarding.
Copyright: Instructions in this tool have been developed by NTA and Imperial Institute of Sydney for sole purpose of use by Imperial Institute of Sydney. Any part of these assessment instructions cannot be reproduced in full or part for without approval of Imperial Institute of Sydney and NTA which holds authorship rights.