Student Name:
Student ID:
35134/P1 – Portfolio 1
Work Placement Portfolio E1320
CHC43415 Certificate IV in Leisure and Health (Release 2)
1. Background/Overview
During your work placement, you will be undertaking a variety of duties and tasks that relate to your course and the role of a leisure and health worker. You will need to successfully demonstrate that you can perform tasks required in the work environment and collect evidence of this competence.
Your workplace portfolio is divided into three sections (the three portfolios) and these need to be submitted in three parts, following the Work Placement Training Plan agreed upon with Open Colleges. This Portfolio is the first section and you’ll need to submit it once it’s fully completed.
Your Workplace Supervisor will give you guidance and feedback on your performance, supporting you to complete the tasks in an appropriate and professional manner.
Evidence of your performance must be collected and submitted to your Open Colleges Trainer/Assessor.
2. Work Placement Portfolio
Your Open Colleges Trainer/Assessor will talk to your Workplace Supervisor (WPS) about all the tasks in each activity. Your WPS will confirm that you have completed each task according to the task instructions, and so you need to ensure your WPS witnesses the individual tasks as you complete them.
This portfolio needs to be uploaded at the end of 20 hours completed placement as a single Word document. Make sure you have completed all the tasks, including signed supervisor section and the video recordings, and upload your work to OpenSpace.
Note to students: Client confidentiality
You will need to have a conversation with your WPS in relation to confidentiality as you will need to take copies of clients’ individual plans. Ensure that all client personal details are blacked out.
Selected clients or their legal guardian will need to sign the ‘Consent form’ (available in Appendix A) before commencing accessing their personal information or implementing any activities.
Deliverables
1. Write your student name and ID at the top of this page and in the footer and save your document.
2. Please follow the instructions in each part of your portfolio.
3. You will complete Portfolio 1 within the first 20 hours of your work placement.
4. Please ensure you complete all template sections of this document and include any appendices or extra evidence/templates within this one Word file for submission.
5. Save this single Word document using the following naming convention:
studentname_studentid_35134_P1.docx.
6. Upload this completed document in OpenSpace using the relevant Assessment Upload link in this Module before you commence Portfolio 2.
Important note for students and supervisors
All tasks in this document must be completed and individually signed by the WPS.
We are not able to accept ‘group’ or ‘combined’ signatures or dates.
Supervisor sign-off
Your WPS needs to provide sign-off, using the table below, for each activity in this portfolio.
Required Activities Date Workplace supervisor name Workplace supervisor signature Comments
Activity 1
• Engage in professional conversations with two colleagues regarding leisure and health industry
• In collaboration with the Workplace Supervisor review three (3) clients’ files and identify their lifestyle needs
Activity 2
• Develop a strategy to support one client to reach their personal socialisation goals
Activity 3
• Write a strategy on how to provide person-centred responses to meet two (2) clients’ needs
• Discuss ‘Individualised Lifestyle Plan’ with three (3) clients and record it in a video
Activity 4
• Review and analyse the three (3) clients’ Individualised Lifestyle Plan
Activity 5
• Discuss a workplace issue with a colleague and record it in a video
• Interview notes from interview 1
• Interview notes from interview 2
• Interview notes from interview 3
• The student demonstrated communication skills that met all the above requirements
Activity 6
• Develop an information sheet to capture key points in relation to working with Aboriginal and Torres Strait Islander cultures
• Discuss with three (3) clients from diverse social and cultural background ideas for enhancing client’s independence and wellbeing and record it in a video.
Activity 7
• Provide a brief summary on the student’s conflict resolution skills in the comment ‘section’
• Record in a video 3 examples of conflict resolution
Activity 8
• Table in Task 1 (to be completed by Workplace Supervisor)
• Contribute to workplace WHS meeting or inspection
• Provide the meeting minutes or inspection report
• Notes on debriefing meeting
Introduction
Congratulations, you have now commenced your work placement!
On your first day, before you start meeting with clients, it is important for you to be familiar with your environment, workplace procedures and current documentation in relation to your clients.
You will notice that in the first few activities you will be spending some time reviewing and preparing for your first meeting with clients – the end goal to be fully prepared to effectively work in the organisation and with clients.
Before commencing any work with a client, you need to ask for their permission and complete the ‘Consent form’ in Appendix A. Before recordings, you will need to ask participants’ permission for recording and complete the ‘Video Recording Consent Form’ in Appendix B with all participants’ name and signature (including yours), then upload to OpenSpace together with the videos and portfolio.
Handy tips for recording and uploading your video to OpenSpace:
? You can create your video using a mobile device or laptop. You can set up the device yourself or ask a friend or colleague to help with the video recording. Before you start recording your video, please look at the OpenSpace video function.
? Before starting your video, write down/think through a plan on what are you going to demonstrate or discuss with other participants. You may want to draft a short script for the participants and for yourself as a guidance on what are you/them going to say in the video.
? As part of your video recording you must include an introductory statement stating your name, student ID, qualification and assessment number.
? Speak clearly and in a professional manner. Make sure you and any other participants (if any) are clearly visible and well lit.
? Do not press ‘Submit’ until you have included all videos, consent forms and the completed portfolio. If you press submit, it will alert the assessor to mark your assessment. This means that, if you have not yet included all the required evidence, the assessor will have to mark the assessment as incomplete or ‘Not Yet Satisfactory’ due to missing evidence.
Activity 1: Individualised Lifestyle Plans (ILP) This is activity 1 of 8
Description
In your leisure and health worker role, it is important to provide appropriate leisure and health services and operate within the policies and procedures of the leisure and health sector.
Task 1: Working in the leisure and health industry
Ask your WPS to:
• introduce you to two (2) other people working in the leisure and health sector to complete the following tasks
• direct you to where you can access and read the relevant organisation policies and discuss the following points with them:
a. Identify the different work environment, services and work roles within the industry.
b. The various models used to provide leisure and health services to clients.
c. How clients participate in all aspects of the service planning and support activities.
d. How working with inter-disciplinary teams, including the conjoint approach, effectively contributes to leisure and health programs.
e. How your work is consistent with relevant statutory and legislative provisions.
f. How you will ensure you adhere to duty of care requirements, ensure you are ethical and recognise dignity of risk.
g. Network with two professionals in the leisure and health industry.
h. Identify potential career pathways and see information for professional development and further training options.
Questions
Answer the following questions that outline your conversation about the relevant organisation policies.
1. Outline the different work environment, services and work roles within your workplace.
Workplace environment
Services offered
Work roles
2. List the various models used at your workplace to provide leisure and health services to clients.
3. Explain how clients participate in all aspects of the service planning and support activities.
4. Outline the workplace’s policy when working with inter-disciplinary teams, including the conjoint approach to leisure and health programs.
5. List your personal values and attitudes in relation to leisure, recreation and play and how to you take them into account when planning and implementing all work activities.
6. List a minimum of three (3) relevant statutory and legislative provision you will need to adhere to.
1.
2.
3.
7. Outline how you will ensure you adhere to duty of care requirements and ensure you are ethical and recognise dignity of risk.
How I adhere to duty of care requirements?
How I ensure I’m ethical?
How I recognise duty of risk?
8. Explain your networking process and what you have identified as a potential career pathway, including professional development and further training options.
Task 2: Supporting independence and wellbeing
Background information – Setting the scene
As a leisure and health worker, part of your role is to understand your clients and their leisure and health needs. Collaboratively work with your WPS and:
• identify at least three (3) clients with lifestyle needs, review the clients’ files, and identify how the clients’ lifestyle needs are currently supported.
As preparation to providing clients with support and developing their leisure and health needs, it is important to take the time and do some preparation and familiarise yourself with your work environment. This may include:
? including any WHS requirements for you and your clients
? your communication style
? including any additional support to assist you and your clients in participating a stress-free consultation meeting
? an understanding of your clients’ cultural and social backgrounds, and medical histories.
Review the clients’ Individualised lifestyle plans and determine how you will support the clients while promoting their independence.
In your review and preparation for your meeting, consider each of the following aspects in relation to each client.
a. How will you acknowledge the client’s own strengths and self-care capacity?
b. How will you identify opportunities for the client to utilise their strengths, while communicating the importance of using available support?
c. How will you provide the client with information and assistance to support services and resources as they require it?
d. How you will provide support that allows the client to self-manage their own service delivery as appropriate?
e. How you will encourage the client to build strength and maintain independence?
Questions
Now that you have identified three clients and have had the opportunity to review their individual lifestyle plans, answer the following questions on each of your clients. Write approximately 50 words for each client.
1. How will you support the client to identify and acknowledge their own strengths and self-care capacity?
Client 1:
Client 2:
Client 3:
2. Outline your strategies to assist the client to identify opportunities to use their strengths.
Client 1:
Client 2:
Client 3:
3. Explain why it is important to use and engage in the available support.
Client 1:
Client 2:
Client 3:
4. Outline the type of information and assistance you will need to provide to your client in relation to accessing support services and resources.
Client 1:
Client 2:
Client 3:
5. Explain how the support you provide will allow your client to self-manage their own service delivery.
Client 1:
Client 2:
Client 3:
6. Outline the strategies you will use to encourage the client to build, strengthen and maintain independence.
Client 1:
Client 2:
Client 3:
Task 3: Support physical wellbeing
Now that you have a strategy on how to encourage your clients to uphold their independence, you will need to promote and encourage the physical wellbeing of each of your clients.
Once again, review your clients’ Individualised lifestyle plans and consider how you will approach the following aspects.
a. Promote, encourage, support and assist a client’s daily living habits that contribute and maintain a safe and healthy lifestyle and environment.
b. Support and assist the client to maintain a safe and healthy environment.
c. Identify hazards and report according to the client’s physical condition and report according to organisation procedures.
d. Recognise indications that a client’s physical situation is affecting their wellbeing and report accordingly.
Questions
Now that you have a strategy on how to support your clients’ physical wellbeing, answer the following questions and provide an insight to your strategy in supporting and promoting your clients’ physical wellbeing. Write approximately 50 words for each client.
1. Outline the strategies you will apply to promote and encourage daily living habits to contribute to a client’s healthy lifestyle.
Client 1:
Client 2:
Client 3:
2. Explain how you will assist your clients to maintain a healthy environment.
Client 1:
Client 2:
Client 3:
3. Name the organisational procedure you will refer to and use to identify and report hazards for each of your clients.
4. Explain how you will identify any variation of a client’s physical condition and report it as per the organisational procedures.
Client 1:
Client 2:
Client 3:
5. Outline the strategies you will use to discover any changes in a client’s physical situation that may affect their wellbeing.
Client 1:
Client 2:
Client 3:
6. Explain how you will report any changes to the client’s physical situation which will affect their wellbeing.
7. Outline the process you will use to report other physical health situations which are beyond the scope of your role.
Task 4: Support social, emotional and psychological wellbeing
Continuing to review the clients’ Individualised Lifestyle Plans, you now need to think about how you will support the clients’ social, emotional and psychological wellbeing.
As you are reviewing each client’s Individualised Lifestyle Plan, consider how you will support the client with the following aspects.
a. Promote self-esteem and confidence using positive and supportive communication.
b. Contribute to the client’s sense of security using safe and predictable routines.
c. Encourage and facilitate participation in social, cultural and spiritual activities using existing and potential new networks according to the client’s preferences.
d. Identify aspect of supporting a person’s wellbeing outside scope of knowledge, skills and/or job role and seek appropriate support
e. Identify variations to a client’s wellbeing and report according to the organisation procedures.
f. Identify any cultural or financial issues impacting on a client’s wellbeing.
g. Identify a client’s risk and protective factors in relation to mental health.
h. Recognise and report possible indicators of abuse or neglect and report according to organisation procedures.
i. Identify situations beyond the scope of your own role and report to the relevant person.
Questions
Now that you have a strategy on how to support your clients’ social, emotional and psychological wellbeing, answer the following questions and provide an insight to your strategy to support the clients’ social, emotional and psychological wellbeing. Write approximately 50 words for each client.
1. Explain how you will use positive and supportive communication to promote self-esteem and confidence.
Client 1:
Client 2:
Client 3:
2. State how you will support safe and predictable routines, and how this will contribute to a sense of security for each of your clients.
Client 1:
Client 2:
Client 3:
3. Outline the facilitation strategy you will use to encourage your clients to participate in social, cultural and spiritual activities, including using existing and potential new networks according to each client’s preferences.
Client 1:
Client 2:
Client 3:
4. Explain how you identified aspects of supporting a client’s wellbeing outside your scope of knowledge and skills.
Client 1:
Client 2:
Client 3:
5. Discuss how you identified and sourced appropriate support.
Client 1:
Client 2:
Client 3:
6. List the variations you identified in relation to each client’s wellbeing.
Client 1:
Client 2:
Client 3:
7. Explain how you will report each of these variations.
Client 1:
Client 2:
Client 3:
8. State whether each client has any cultural or financial issues that is impacting on their wellbeing.
Client 1:
Client 2:
Client 3:
9. State whether the clients have any risk and protective factors in relation to mental health.
Client 1:
Client 2:
Client 3:
10. Referring to organisation procedures, outline how you will report the abuse or neglect a client may have experienced.
11. List the situations you have identified which are beyond the scope of your role.
Client 1:
Client 2:
Client 3:
12. State which inter-disciplinary team you will need to report the above listed situations to.
Client 1:
Client 2:
Client 3:
Activity 2: Facilitating empowerment and choice This is Activity 2 of 8
Task 1
Leisure and health workers ensure that clients are empowered to make decisions on their personal goals. Referring to the clients you selected in Activity 1, review one client’s personal goals for socialisation using the information from one of the Individualised Lifestyle Plans you accessed in Activity 1.
The template provided below will guide you in developing a strategy to support the client (approximately 150 words) to reach their personal socialisation goals.
When developing your strategy, you will need to include the following aspects.
a. A description of what the personal goals are.
b. An overview of what you would need to discuss with the client.
c. Options and choices that you can identify.
d. Your reflection on how a discussion could empower the client and ensure you develop trust and goodwill.
e. Your role in how you would coordinate the delivery, monitoring, evaluation and review of the personal goals.
f. Any risks associated with the strategy.
Client 1: Socialisation Strategy
Outline of the client’s personal goals
Overview of what needs to be discussed with the client
Options and choices that you can identify
Key points on how the discussion will empower the client and develop trust and goodwill
Any risks associated with the discussion or the client’s personal goals
Activity 3: Person-centred practice This is Activity 3 of 8
Task 1
Person-centred Practices enable leisure and health workers to focus on the client needs. Using the Individualised Lifestyle Plan from Activity 1, select two (2) of the three clients and write a strategy on how you will provide person-centred responses to meet client needs (approximately 100 words).
The template provided below will guide you in developing your person-centred approach strategy.
Person-centred approach strategy – Client 1 Process
Client’s aspirations, needs, rights and preferences
Proposed service(s) to meet the client’s aspirations, needs, rights and preferences
Implementation of the client’s aspirations, needs, rights and preferences
How to meet the changing needs of the client?
How to promote the client’s independence?
Identified barriers to implementing the service response
Process for adherence to legislative changes
Monitor and review the client’s changing needs
Evaluation of the requirement to improve the quality of the service
Review and evaluation of the above process
Person-centred approach strategy – Client 2 Process
Client’s aspirations, needs, rights and preferences
Proposed service(s) to meet the client’s aspirations, needs, rights and preferences
Implementation of the client’s aspirations, needs, rights and preferences
How to meet the changing needs of the client?
How to promote the client’s independence?
Identified barriers to implementing the service response
Process for adherence to legislative changes
Monitor and review the client’s changing needs
Evaluation of the requirement to improve the quality of the service
Review and evaluation of the above process
Task 2.
Organise a meeting with your three (3) selected clients and record three (3) videos of about 3-5 minute demonstrating how you discuss the ‘Individualised Lifestyle Plan’ from Activity 1 with all three (3) clients.
You should assess each client’s needs, responding to the client’s and their family members’ needs and discussing strength-based solutions. When organising the meetings, ensure that you organise the meetings in at least two different home or community support setting, in consultation with the workplace supervisor and the client.
Make sure that the ‘Video Recording Consent Form’ is completed and signed by all participants. See Open Colleges Assessor’s report for criteria you will be assessed against.
As part of your video recording you must include an introductory statement stating your name, student ID, qualification and assessment number.
To be completed by Open Colleges Assessor:
Following tasks have been demonstrated successfully:
Client 1
Client 2
Client 3 Assessor’s comments
Consent form was completed and signed by all participants Choose an item.
Choose an item.
Choose an item.
Student introduced self appropriately Choose an item.
Choose an item.
Choose an item.
Student was able to establish a positive relationship
Choose an item.
Choose an item.
Choose an item.
Student was seeking clarification of tasks with client and supervisor Choose an item.
Choose an item.
Choose an item.
Student was respectful and positive Choose an item.
Choose an item.
Choose an item.
Student was able to interpret and follow instructions Choose an item.
Choose an item.
Choose an item.
Activity 4: Healthy body functioning This is Activity 4 of 8
Task 1: Healthy body functioning
Leisure and health workers play a major part in assisting clients to engage in activities that enable them to maintain a healthy body.
Once again, review your selected three clients’ Individualised Lifestyle Plans from Activity 1 and identify and describe how you can support the client in supporting healthy body functioning.
When reviewing each client’s Individualised Lifestyle Plan, answer the following questions.
a. The selected body system (e.g. respiratory system).
b. Strategies identified in the individualised care plan used to promote healthy functioning (e.g. smoking elimination/reduction).
c. Your role in providing support.
d. How will your support assist the client?
Now that you have reviewed the client’s Individual Lifestyle Plans, answer the following questions to document your findings and strategies. Write approximately 50 words for each client.
1. After obtaining accurate information from your client regarding their health status, review this information and identify a body system that presents, or may present, with problems.
Client 1:
Client 2:
Client 3:
2. Outline the strategies you will apply to promote healthy functioning, such as elimination or reduction of smoking etc. Select one for each client.
Client 1:
Client 2:
Client 3:
3. What do you see your role as when providing your clients with support in promoting healthy functioning?
Client 1:
Client 2:
Client 3:
4. How will your support provide a positive outcome for each client?
Client 1:
Client 2:
Client 3:
Task 2 – Health issues
Using the Individualised Care Plans from Activity 1, identify a health issue for each client.
Research each health issue and complete the tables provided below for each client.
Health issues Written report: Client 1
(approx. 50 words for each section)
What health condition was identified?
Which organ (or organ system) is affected by the health condition?
What are the main signs and symptoms of the condition?
What symptoms does the client demonstrate or exhibit that match/identify the health condition?
Health issues Written report: Client 2
(approx. 50 words for each section)
What health condition was identified?
Which organ (or organ system) is affected by the health condition?
What are the main signs and symptoms of the condition?
What symptoms does the client demonstrate or exhibit that match/identify the health condition?
Health issues Written report: Client 3
(approx. 50 words for each section)
What health condition was identified?
Which organ (or organ system) is affected by the health condition?
What are the main signs and symptoms of the condition?
What symptoms does the client demonstrate or exhibit that match/identify the health condition?
Activity 5: Oral communication skills This is Activity 5 of 8
Description:
As a leisure and health worker, it is important that you demonstrate appropriate oral communication skills. Oral communication enables you to build rapport with your clients.
Task 1: Oral communication strategy
In this activity, review the skills listed in the table below and make notes along each of the points as a trigger to assist you to develop your oral communication strategy in order to effectively communicate with your selected clients and colleagues.
Oral communication strategy
Preparation notes
Your introduction to clients
Speaking rate (too fast, too slow)
Do you need to make any required adjustment to your communication style?
Do you need to seek assistance from an interpreter or other people?
What strategy will you apply to ensure there is no miscommunication or misunderstanding of the intended communication?
How to use appropriate non-verbal cues
How to interpret client’s verbal cues
What information do you want to communicate?
Write an outline of the questions you may want to ask
How will you provide encouragement?
How will you develop rapport?
How will you use active listening skills?
How will remaining positive and demonstrate respect to your client?
How will you communicate with people who have special needs such as:
a. dementia
b. a communication difficulty
c. clients at the end of their life
d. clients experiencing grief or loss/bereavement?
How will you seek clarification with client/supervisor?
How will you interpret and follow instructions on the client’s individual plan?
How will you provide information clearly and in a sensitive manner?
How will you confirm understanding through feedback?
How will you listen with empathy?
How will you use verbal and non-verbal communication techniques?
Task 2.
After you practised and completed the above table, record in a 3-5 minute video how you communicate with a colleague or service provider. You may discuss the client’s daily routine, tasks for the day or any workplace related situation or issue. Make sure that the ‘Video recording consent form’ is completed and signed by all participants. See Open Colleges Assessor’s report for criteria you will be assessed against.
As part of your video recording you must include an introductory statement stating your name, student ID, qualification and assessment number.
To be completed by Open Colleges Assessor:
Following tasks have been demonstrated: Satisfactory/
Not Yet Satisfactory Assessor’s comments
Consent form was completed and signed by all participants
Choose an item.
Student introduced self appropriately Choose an item.
Student was able to communicate clearly and in a professional manner
Choose an item.
Student was able to listen actively Choose an item.
Student was respectful and positive Choose an item.
Student was able to respond appropriately Choose an item.
Task 3: Interview questions and meeting notes
For this task, you will need to interview three (3) different people in your workplace (this could be either work colleagues or clients) who come from a social or cultural background different to your own; making notes during the interviews of what each person says.
Select a relevant topic to discuss or use suggestions from the following list:
• attitudes toward the value and respect diversity and inclusiveness across all areas of work, including the benefits of diversity in the workplace
• contributed to the development of work place and professional relationships based on appreciation of diversity and inclusiveness, including cultural values
• family and kinship ties.
Using the table below, develop three (3) questions that you will ask each interviewee.
Conduct your interviews and record their responses in the table below. Your notes should demonstrate that you are able to recognise and respect diversity.
Required task – Interview 1 add client’s initials
Interview questions and meeting notes
Question 1 (write your question here)
Interview notes: (write your meeting notes here)
Question 2 (write your question here)
Interview notes: (write your meeting notes here)
Question 3 (write your question here)
Interview notes: (write your meeting notes here)
Required task – Interview 2 add client’s initials
Interview questions and meeting notes
Question 1 (write your question here)
Interview notes: (write your meeting notes here)
Question 2 (write your question here)
Interview notes: (write your meeting notes here)
Question 3 (write your question here)
Interview notes: (write your meeting notes here)
Required task – Interview 3 add client’s initials
Interview questions and meeting notes
Question 1 (write your question here)
Interview notes: (write your meeting notes here)
Question 2 (write your question here)
Interview notes: (write your meeting notes here)
Question 3 (write your question here)
Interview notes: (write your meeting notes here)
Activity 6: Promoting cultural diversity and safety This is Activity 6 of 8
Task 1: Local Aboriginal and Torres Strait Islander population
Description:
a. As a leisure and health worker, you are required to work respectfully with clients from various cultures and situations, including those of Aboriginal and Torres Strait Islander backgrounds.
In this activity, you are to research your workplace policy and procedure in relation to culture and Aboriginal and Torres Strait Islanders and the:
• impact of European settlement
• loss of land
• loss of culture
• importance of law and kinship.
Based on the outcomes of your research and using 2 of the 4 points above, develop an information sheet (using the template below) to guide you in capturing some key points which you can draw on when working with clients from Aboriginal and Torres Strait Islander cultures and promote in the workplace.
Research Task - Local Aboriginal and Torres Strait Islander population
Topic 1 insert topic name
Identify local traditional Aboriginal land of your workplace
Discuss briefly the historical significance that occurred to Topic 1
Topic 2 insert topic name
Identify local traditional Aboriginal land of your workplace
Discuss briefly the historical significance that occurred to Topic 2
b. In consultation with a colleague in your workplace, discuss how would you implement these policies? During your conversation, identify ways in which communication with Aboriginal and Torres Strait Islander people could be improved.
The conversation needs to cover:
• barriers/challenges faced in communication
• current communication strategies used
• evaluation of these strategies
• what can improve communication.
Use the above points as headings to complete the following table.
Explain your discussion and findings. (approximately 300 words)
Findings following discussion on how to improve communication with Aboriginal and Torres Strait Islanders
Barriers/challenges faced in communication
Current communication strategies used
Evaluation of these strategies
What can improve communication
Task 2.
After consulting your workplace’s policies and procedures regarding respecting people from diverse social and cultural backgrounds, record three (3) videos of about 3-5 minute demonstrating how you interact with three (3) different people from diverse social and cultural backgrounds. You should discuss ideas for enhancing the client’s independence and wellbeing. Make sure that the ‘Video recording consent form’ is completed and signed by all participants. See Open Colleges Assessor’s report for criteria you will be assessed against.
As part of your video recording you must include an introductory statement stating your name, student ID, qualification and assessment number.
To be completed by Open Colleges Assessor:
Following tasks have been demonstrated successfully:
Client 1
Client 2
Client 3 Assessor’s comments
Consent form was completed and signed by all participants Choose an item.
Choose an item.
Choose an item.
Student introduced self appropriately Choose an item.
Choose an item.
Choose an item.
Student was able to communicate clearly when discussing ideas for enhancing client’s independence and wellbeing
Choose an item.
Choose an item.
Choose an item.
Student was able to adjust own communication style as required Choose an item.
Choose an item.
Choose an item.
Student was respectful and positive Choose an item.
Choose an item.
Choose an item.
Student recognised and respected diversity Choose an item.
Choose an item.
Choose an item.
Questions
Once you have completed your research, answer the following questions to provide some insight to how you will effectively work with clients from diverse backgrounds.
1. Outline how the points below impact clients:
European settlement affects Aboriginal and/or Torres Strait Islanders
Loss of land
Loss of culture
Importance of law and kinship
2. When communicating with clients from diverse backgrounds, what are some of the barriers and challenges you faced?
3. List the barriers and challenges you faced, when communicating with your clients.
4. Outline two communication strategies you used to overcome these barriers/challenges.
5. How effective were these communication strategies?
6. Explain how the use of an interpreter service reduces communication barriers.
7. Outline how you can improve your future communication strategies when speaking to clients with diverse backgrounds.
Activity 7: Resolution skills This is Activity 7 of 8
Task 1: Conflict resolution
Working in the leisure and health sector, you will come across a difficult situation where you will need to facilitate and come to a resolution.
Consult with your work place supervisor, select a situation where you will need to facilitate a resolution of one difficult situation with a client, colleague or service provider. Just remember, conflicts may arise around daily routines as well, they don’t necessarily need to attract senior management’s attention.
Conduct a meeting with either a client, colleague or service provider, and facilitate the resolution of one difficult situation.
After you practised, record in a 3-5 minute video a situation where you facilitated a resolution with a client, colleague or service provider. You may select a situation where conflict resolution was successful, then ask participants to repeat the conversation for the video. Make sure that the ‘Video recording consent form’ is completed and signed by all participants. See Open Colleges Assessor’s report for criteria you will be assessed against.
As part of your video recording you must include an introductory statement stating your name, student ID, qualification and assessment number.
To be completed by Open Colleges Assessor:
Following tasks have been demonstrated: Satisfactory/
Not Yet Satisfactory Assessor’s comments
Consent form was completed and signed by all participants
Choose an item.
Student was able to communicate clearly and in a timely manner
Choose an item.
Student was able to adjust own communication style as required
Choose an item.
Student was able to listen actively Choose an item.
Student was respectful and positive Choose an item.
Task 2: Conflict analysis
Write a short analysis using the below template (approximately 150 words) on how you have facilitated the resolution of one difficult situation with a client, colleague or service provider.
The reflection needs to include:
• a description of the difficult situation
• workplace policies and procedures which you followed
• the outcome of the difficult situation
• seek feedback from three (3) clients or colleagues on the effectiveness of your communication in relation to the organisation’s communication protocols
• your analysis of anything that could have been done differently.
Difficult situation with a client, colleague or service provider
Task What I did What I should do in the future
How will I improve my communication with clients in the future
Description of the difficult situation
Workplace policies and procedures you followed
Outcome of the difficult situation
Activity 8:
Infection control and WHS workplace meeting and inspection This is Activity 8 of 8
Task 1:
Use appropriate infection control and personal hygiene procedures within the workplace on at least two (2) occasions as directed by the tasks provided in the table below.
Record in a 3-5 minute video the below tasks. As part of your video recording you must include an introductory statement stating your name, student ID, qualification and assessment number.
One video may include multiple tasks, for example you may record in one video how you conduct cleaning using personal protective equipment (PPE), disposing waste during the cleaning, then washing your hands.
To be completed by Workplace Supervisor:
Required Task – Signature is also required on the front page of this portfolio. Date
Workplace signature
0-40 hours
a. Washing hands in accordance with workplace protocol
b. Using PPE, such as disposable gloves, aprons, etc. as required
c. Employing correct cleaning and sterilisation techniques in accordance with workplace protocols
d. Disposing of waste in accordance with organisational guidelines
To be completed by Open Colleges Assessor:
Following tasks have been demonstrated: Satisfactory/
Not Yet Satisfactory Assessor’s comments
Consent form was completed and signed by all participants
Choose an item.
Student washed hands in accordance with workplace protocol
Choose an item.
Student used PPE, such as disposable gloves, aprons, etc. as required
Choose an item.
Student employed correct cleaning and sterilisation techniques in accordance with workplace protocols
Choose an item.
Student disposed waste in accordance with organisational guidelines Choose an item.
Task 2:
Complete the following activities to provide evidence that you can work within State/Territory work place health and safety (WHS) regulations, relevant codes of practice and workplace procedures.
a. Provide evidence of you attending a WHS meeting at your workplace (such as meeting minutes) or completion of a WHS inspection report.
b. Reflect on your own work practices regarding WHS regulations, relevant codes of practice and workplace procedures.
Questions
Now that you have completed your WHS activities, answer the following work place health and safety questions, providing insight to how you ensure you are operating in a safe environment.
1. Reflecting on your own work practices, identify ways to maintain currency in relation to workplace systems, equipment and processes.
2. As a leisure and health worker there are situations that could impact on your stress levels and create fatigue. If you are in this situation who would report this to?
3. Outline the workplace procedure that outlines how to report worker stress and fatigue.

Appendix A:
Consent Form (Print, sign and upload)
CHC43415 Certificate IV in Leisure and Health
Please consult with your Workplace Supervisor and seek approval when selecting clients to complete work placement activities.
Privacy and confidentiality: When approaching a client to seek agreement to collaborate with you on your workplace activities, please introduce yourself, explain the nature of the course and workplace requirements. Ensure the client that only their initials will be used throughout the assessments to maintain privacy and that personal information will be handled in accordance with the Privacy Act (1988) and in line with the organisation’s policies and procedures. The client has the right to have access to assessment tasks related to them.
Student’s name: _________________________ Student ID: _____________________
Participant’s initials
Signature
(*Legal guardian should sign for people under 18 or if applicable)
Date
By signing this form, you have consented to participating in workplace assessment tasks used for assessment purposes only.
Appendix B:
Video Recording Consent Form (Print, sign and upload)
CHC43415 Certificate IV in Leisure and Health
Please consult with your Workplace Supervisor and seek approval when selecting clients to complete work placement activities.
Privacy and confidentiality: When approaching a client to seek agreement to collaborate with you on your workplace activities, please introduce yourself, explain the nature of the course and workplace requirements. Ensure the client that only their initials will be used throughout the assessments to maintain privacy and that personal information will be handled in accordance with the Privacy Act (1988) and in line with the organisation’s policies and procedures. The client has the right to have access to assessment tasks related to them.
Student’s name: _________________________ Student ID: _____________________
Participant’s initials
Signature
(*Legal guardian should sign for people under 18 or if applicable)
Date
By signing this form, you have consented to participating in video recordings that are only used for assessment purposes.
Office use
In assessing and signing this document I, Open Colleges Assessor acknowledge that this Portfolio contributes to the Principles of Assessment (fairness, flexibility validity, reliability) and the Rules of Evidence (valid, current, sufficient, authentic).
Required Activities Is activity completed?
(Yes/No) Is activity Satisfactory/Not Yet Satisfactory? Comments
Activity 1: Individualised Lifestyle Plans (ILP) (4 tasks) ? Yes
? No
? Satisfactory
? Not Yet Satisfactory
Activity 2: Facilitating empowerment and choice (1 task) ? Yes
? No
? Satisfactory
? Not Yet Satisfactory
Activity 3: Person-centred practice
(2 tasks, including 3 videos) ? Yes
? No
? Satisfactory
? Not Yet Satisfactory
Activity 4: Healthy body functioning (2 tasks) ? Yes
? No
? Satisfactory
? Not Yet Satisfactory
Activity 5: Oral communication skills (3 tasks, including 1 video) ? Yes
? No
? Satisfactory
? Not Yet Satisfactory
Activity 6: Promoting cultural diversity and safety (2 tasks, including 3 videos) ? Yes
? No
? Satisfactory
? Not Yet Satisfactory
Activity 7: Resolution skills
(2 tasks, including 1 video)
? Yes
? No
? Satisfactory
? Not Yet Satisfactory
Activity 8:
Infection control and WHS workplace meeting and inspection
(2 task, including 1 video) ? Yes
? No
? Satisfactory
? Not Yet Satisfactory
Workplace Supervisor’s Name:
Workplace Supervisor’s Signature Date:
Open Colleges Assessor’s Name:
Open Colleges Assessor’s Signature: Date:
Open Colleges Assessor’s Tutor Number
Outcome: ? Satisfactory (S) ? Not Yet Satisfactory (NYS)
Units of Competency
Competency Code Unit of Competency Name
CHCLAH001 Work effectively in the leisure and health industries
CHCCCS023 Support independence and wellbeing
CHCCOM002 Use communication to build relationships (Release 2)
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTAAP002 Confirm physical health status
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