CHCCCS004
Assess co-existing needs
Learner Workbook

Table of Contents
Table of Contents 2
Candidate Details 3
Assessment – CHCCCS004: Assess co-existing needs 3
Competency Record to be completed by Assessor 4
Observation/Demonstration 5
Activities 6
Activity 1A 6
Activity 1B 7
Activity 1C ........................................................................................................................................ 8 Activity 1D ........................................................................................................................................ 9
Activity 1E ......................................................................................................................................10 Activity 2A ......................................................................................................................................11 Activity 2B ......................................................................................................................................12 Activity 2C ......................................................................................................................................13
Activity 2D ......................................................................................................................................14 Activity 2E ......................................................................................................................................15 Activity 3A ......................................................................................................................................16 Activity 3B ......................................................................................................................................17
Activity 3C ......................................................................................................................................19 Activity 3D ......................................................................................................................................20 Activity 4A ......................................................................................................................................21 Activity 4B ......................................................................................................................................22 Activity 4C ......................................................................................................................................23
Activity 5A ......................................................................................................................................24 Activity 5B ......................................................................................................................................25 Activity 5C ......................................................................................................................................26
Skills and Knowledge Activity ........................................................................................................27
Major Activity.................................................................................................................................28
Candidate Details
Assessment – CHCCCS004: Assess co-existing needs
Please complete the following activities and hand in to your trainer for marking. This forms part of your assessment for Unit code: Unit title.
Name: PATRICIA CASACHIA
Address: _____________________________________________________________
_____________________________________________________________
Email: _____________________________________________________________
Employer: _____________________________________________________________
Declaration
I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person.
Signed: ____________________________________________________________
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below:
This activity workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another person’s work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person.
Learner 1: ____________________________________________________________
Signed: ____________________________________________________________
Learner 2: ____________________________________________________________
Signed: ____________________________________________________________
Learner 3: ____________________________________________________________
Signed: ____________________________________________________________
Competency Record to be completed by Assessor
Learner Name: _______________________________________________________
Date of Assessment: _______________________________________________________
The learner has been assessed as competent in the elements and performance criteria and the evidence has been presented as:
Assessor Initials
Authentic
Valid
Reliable
Current
Sufficient
Learner is deemed: COMPETENT NOT YET COMPETENT (Please circle)
If not yet competent, date for re-assessment: ____________________________________
Comments from Trainer / Assessor:
__________________________________________________________________________________
__________________________________________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________
__________________________________________________________________________________
Assessor Signature: ________________________________________________________
Observation/Demonstration
Throughout this unit, you will be expected to show your competency of the elements through observations or demonstrations. Your instructor will have a list of demonstrations you must complete or tasks to be observed. The observations and demonstrations will be completed as well as the activities found in this workbook. An explanation of demonstrations and observations:
Demonstration is off-the-job
A demonstration will require:
? Performing a skill or task that is asked of you
? Undertaking a simulation exercise
Observation is on-the-job
The observation will usually require:
? Performing a work based skill or task
? Interaction with colleagues and/or customers
Your instructor will inform you of which one of the above they would like you to do. The demonstration/observation will cover one of the unit’s elements.
The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Your instructor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task.
You should be able to demonstrate you can:
? Prepare for assessment
? Analyse the person’s needs using a collaborative approach
? Determine appropriate services
? Complete reporting
? Evaluate assessment and referral processes
You should also demonstrate the following skills:
? Different types of assessment
? Assessment process
? Nature and impact of diverse and multi-faceted needs and issues
? Common service requirements and basic features of those services
? Networks and specialist services available
? Legal and ethical considerations.
Activities
Activity 1A
Estimated Time 15 Minutes
Objective To provide you with an opportunity to identify and prepare assessment tools and processes according to organisation policy and procedures.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. What is the role of assessment in community services?
2. What are assessment tools?
1B
Estimated Time 25 Minutes
Objective To provide you with an opportunity to gather existing information about the person.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. What is the purpose of open questions, closed questions, focused questions and prompts when gathering information?
2. What reasons may people have for not providing information and how can you overcome those?
1C
Estimated Time 10 Minutes
Objective To provide you with an opportunity to seek additional information from specialists and other sources as required to determine the range of issues that may be affecting the person.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. Why may you need to seek additional information from specialists?
1D
Estimated Time 15 Minutes
Objective To provide you with an opportunity to organise practical aspects of assessment in consultation with the person being assessed.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. Give an example of a type of practical assessment. Explain in detail what it may involve and what information it can provide.
1E
Estimated Time 15 Minutes
Objective To provide you with an opportunity to provide information about the assessment process to the person and obtain consent.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. How should you communicate information about the assessment? How can you make adjustments for people with disabilities?
2A
Estimated Time 10 Minutes
Objective To provide you with an opportunity to work within scope of own role and seek assistance from colleagues and experts as required.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. What are the benefits of collaborating with other people?
2B
Estimated Time 25 Minutes
Objective To provide you with an opportunity to empower the person to identify and prioritise their own needs.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. What does empowering someone mean? What can they do with regards to accessing services?
2. What should you give the person in order to make decisions?
3. How should you communicate with a person to empower them?
2C
Estimated Time 25 Minutes
Objective To provide you with an opportunity to evaluate needs based on full range of relevant information and identify and analyse complex, multiple and interrelated issues.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. How can you collect information to access a person’s needs?
2. What issues may you identify?
2D
Estimated Time 25 Minutes
Objective To provide you with an opportunity to
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. What may urgency or a need or issue be affected by?
2. Give an example of a service that isn’t Health Care Cards that you may have to determine eligibility for.
2E
Estimated Time 20 Minutes
Objective To provide you with an opportunity to assess potential risk factors for service delivery.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. Choose an issue of your choice and research risk factors and protective factors for it. Choose one that wasn’t included in Chapter 2.6.
3A
Estimated Time 30 Minutes
Objective To provide you with an opportunity to consider service delivery and referral options from strengths-based perspective.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. Analyse yourself from a strengths based perspective. List your:
? Abilities, skills and knowledge
? Useful contacts in your social network ? Community resources.
2. How will a strengths based perspective change the way you deliver services or make referrals?
3B
Estimated Time 30 Minutes
Objective To provide you with an opportunity to evaluate internal capability and other service networks to determine best fit for the person.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. What should you take into account when determining the best fit?
2. Why may you need to work collaboratively the person during this progress?

3C
Estimated Time 30 Minutes
Objective To provide you with an opportunity to provide the person with service information and support their decision making process.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. How can you support a person who has difficulty making decisions?
2. How can you support a person who is legally unable to make decisions?
3. What should you do if you feel that someone is making a bad or risky choice?
3D
Estimated Time Minutes
Objective To provide you with an opportunity to encourage the person to advocate on their own behalf to access services.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. How can you encourage people to advocate for themselves?
2. How is a self-advocate more able to access services?
4A
Estimated Time 20 Minutes
Objective To provide you with an opportunity to document the outcomes of the assessment process according to organisation procedures.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. Why should you document information?
2. What information should you record?
4B
Estimated Time 30 Minutes
Objective To provide you with an opportunity to maintain and store the person’s information according to confidentiality requirements.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. According to the AASW, how long should records be stored for?
2. Why should information be kept confidential?
3. What aspects of storing information does confidentiality cover?
4C
Estimated Time Minutes
Objective To provide you with an opportunity to provide the person’s information to other services according to consent and confidentiality requirements.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. In what situations should you pass information pass to other services? What precautions about sharing information should you take?
2. What should you do if you are requested for confidential information that you believe there isn’t a legal reason to share?
5A
Estimated Time Minutes
Objective To provide you with an opportunity to seek feedback about assessment processes from the person and other networks.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. What is the benefit of seeking feedback?
2. How should you go about seeking feedback?
5B
Estimated Time 10 Minutes
Objective To provide you with an opportunity to monitor processes and their outcomes in terms of success in meeting the person’s needs.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. What is the purpose of monitoring and following up with a person?
5C
Estimated Time 10 Minutes
Objective To provide you with an opportunity to routinely seek feedback and reflect on own performance and use feedback and own evaluation as a basis for improving processes.
Activity Complete the following individually or in a group (as applicable to the specific activity and the assessment environment):
1. How should you reflect on your performance?
2. What conclusions can you draw from your evaluation?
Skills and Knowledge Activity
Estimated Time 45 Minutes
Objective To provide you with an opportunity to demonstrate your knowledge of the foundation skills, knowledge evidence and performance evidence.
Activity Complete the following individually and attach your completed work to your workbook.
The answers to the following questions will enable you to demonstrate your knowledge of:
? Different types of assessment
? Assessment process
? Nature and impact of diverse and multi-faceted needs and issues
? Common service requirements and basic features of those services
? Networks and specialist services available
? Legal and ethical considerations
Answer each question in as much detail as possible, considering Cumberland
Multicultural Community Services organisational requirements for each one.
1. Assess and respond to the requirements of three people with co-existing needs in the services CMCS provides.
Analyse information, use a strength-based approach and make evidencebased judgements about the person’s needs.
Major Activity
Estimated Time 1 Hour
Objective To provide you with an opportunity to demonstrate your knowledge of the entire unit.
Activity This is a major activity – your instructor will let you know whether you will complete it during class or in your own time.
Attach your completed answers to the workbook.
You must individually, answer the following questions in full to show your competency of each element:
1. Prepare for assessment
2. Analyse the person’s needs using a collaborative approach
3. Determine appropriate services
4. Complete reporting
5. Evaluate assessment and referral processes
1. Research your organisation’s procedures. Explain in detail how it would assess a person, services it may offer and what documenting procedures you should follow.