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CHCCCS007
Develop and implement service programs
Assessment
Student Name: _________________________________________________

Table of Contents
CHCCCS007 Develop and implement service programs 3
How to work through this assessment 3
Assessment information and scope 4
Assessment tasks 4
Resubmissions 4
Authenticity Requirements 4
Part A – Questions 5
Student Declaration 23
Record of Assessment 24


CHCCCS007 Develop and implement service programs
This unit describes the skills and knowledge required to engage customers, analyse service needs of particular groups and develop programs and services to meet those needs.
This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions.
How to work through this assessment
This assessment is designed to assess your performance of competency for the unit CHCCCS007 Develop and implement service programs. Your assessor or workplace supervisor will help you fully understand assessment requirements for this unit. The features of this assessment are detailed in the following table.
Feature of the assessment resource Explanation
Assessment information and scope This section provides details of the unit of competency covered, setting out information about the aims of the unit, what areas are covered, how the assessment tasks must be completed and how the assessment is conducted.
Assessment tasks This section outlines the assessment tasks in detail, including the relevant documentation you need to complete and submit along with your assessment tasks.
Record of assessment As you progress through the assessment tasks, your assessor will use the record of outcome to confirm your performance and provide relevant advice and feedback.
Before you commence your assessment tasks, you should review the information provided by NIET about assessment. You should not commence your assessment tasks until you have read and understood this information. NIET must also provide information about assessment while on practical placement, including specific timelines.

Assessment information and scope
Who is the assessment designed for? The assessment is designed for candidates to demonstrate their competency having completed formal learning experiences in this unit. Assessment may occur in real and/or simulated work environments. Candidates may be undertaking the unit in a range of learning situations, including classroom, online, private study, via a traineeship arrangement or via other workplace-supported means.
What are the aims of the assessment tasks? This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.
This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.
The key outcomes are:
• engage consumers in the analysis of service needs
• develop programs
• implement and monitor programs
• evaluate programs.
Prerequisites and
co-requisites There are no prerequisites or co-requisites for the unit.
Legislative and licensing requirements The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice
Assessment tasks
To demonstrate competency for this unit, you must successfully complete the following assessment tasks.
Complete the following task • Part A – Questioning
You will demonstrate a sound knowledge of the unit requirements in your responses.
Resubmissions
If you are marked not yet satisfactory for a task, you will be given the chance to resubmit. You will have up to three opportunities to resubmit each assessment task. If, after the third attempt, the assessment is still not satisfactory your trainer/assessor will make alternative arrangements for assessment. To make an appeal about an assessment decision, refer to the assessment appeals process in the Student Handbook.
Authenticity Requirements
Copying or passing off someone’s work as your own is a form plagiarism and may result in a participant’s exclusion from a unit or the entire course.
The following activities will be considered plagiarism:
• Presenting any work by another individual as ones own intentionally or unintentionally
• Handing in work copied from another student.
• Presenting the work of another individual or group as their own work.
• Handing in work without the adequate acknowledgement of sources used, including work taken totally or in part from the internet.
Part A – Questions
Purpose You will demonstrate a sound knowledge of the unit requirements in your responses.
Instructions to the candidate All questions must be answered satisfactorily for Part A to be completed satisfactorily.
There is no restriction on the length of the question responses, or time restriction in completing the assessment.
You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.
Resources required The question responses section is the only resource required for this questioning assessment to be completed.
Assessment conditions Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:
• Use of suitable facilities, equipment and resources, including organisation policies and procedures
• Modelling typical workplace conditions and contingencies, including interactions with users of the service and co-workers from a range of diverse backgrounds
Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Reasonable adjustment If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.
Question 1 List three strategies you may use to engage service users to provide information that will influence program planning.
Answer

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Question 2 What are two strategies to ensure service users are supported based on their individual needs at all levels of program planning?
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Question 3 What are two barriers that may prevent service-user participation?
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Question 4 Describe how two of the barriers you identified in Question 3 may be overcome.
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Question 5 Identify two strategies can you use to monitor the changing needs of clients accessing your service.
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Question 6 Identify two strategies for consulting and collaborating with other service providers.
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Question 7 What is meant by ‘multifaceted needs’? Provide an example.
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Question 8 What are two aspects of an organisation’s operations that you must consider for planning a program?
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Question 9 What codes, standards or legislation may impact on the community services area you plan to work in? Identify one of each.
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Question 10 Identify two internal and two external stakeholders whose input into program planning you consider is important.
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Question 11 Describe two different service-user groups that may have specific requirements that you may need to consider when developing a plan.
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Question 12 What are two ways of formally engaging service users in management processes?
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Question 13 List two ways of incorporating individual differences, rights and needs into planning.
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Question 14 Identify two strategies for integrating other service areas or providers into the planning process.
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Question 15 List three strategies (one for each) that you can use to identify financial, human and physical resource requirements when planning.
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Question 16 What is the name of the funding process used by governments in Australia?
Identify one alternative source of funding also used by community services organisations to fund their programs?
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Question 17 Name three organisational work areas that can support program planning.
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Question 18 What are two ways you could obtain feedback from service users?
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Question 19 Identify a template tool that can be used to document a program plan and list its components.
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Question 20 Who is responsible for communicating roles and responsibilities to relevant stakeholders when planning a new program and what are two methods they can use to do this?
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Question 21 Who is responsible for governance of an organisation and how is accountability ensured at all levels?
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Question 22 Outline the three key steps to follow to facilitate training for a new program.
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Question 23 Explain two of the principles that are important when planning a new program.
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Question 24 Describe the stages of monitoring a program.
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Question 25 What document guides the way money is spent on running a community services program and what are two types of resources that are needed to run a program in this sector?
Answer
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Question 26 What are two ways you can ensure user interaction becomes an integral part of ongoing monitoring?
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Question 27 Identify a need that is common to most service users and explain how an organisational procedure may shape the way you act to better meet that need.
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Question 28 Identify two documents a caseworker may be required to maintain in the course of implementing and monitoring the program.
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Question 29 What are two questions that need to be addressed when analysing and assessing the program’s capacity to meet program objectives?
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Question 30 How does evaluation feed into continuous improvement?
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Question 31 What are two methods you may use to seek feedback from a partnership organisation?
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Question 32 Why is it important to consider the policies of the organisation and the budget for the program when you are making program modifications?
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Question 33 Provide an example of the risk, regulatory and sustainability requirements that you may consider when developing a program for people with disabilities.
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Student Declaration
CHCCCS007 Develop and implement service programs
Student Name First Name Family name
Course Code Title
Assessment declaration ? I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted.
? I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by my training organisation.
Student signature
Date submitted
NIET Office to complete
Date received
Received by
Record of Assessment
Unit title CHCCCS007 Develop and implement service programs
Written Knowledge Assessment 1st Attempt 2nd Attempt 3rd Attempt
Date S UnS Date S UnS Date S UnS
Part A: Questions
? Satisfactory ? Unsatisfactory
Date:
The written knowledge assessments for this unit must be successfully completed before the Skills Workbook OR Employer (3rd Party) Verification Form is signed off.
An “Interim - Partially Completed” result is to be entered into aXcelerate for the written knowledge assessments using the internal identifier ‘CA-WRO’.
In completing this assessment, I confirm that the candidate has demonstrated all unit outcomes through consistent and repeated application of skills and knowledge with competent performance demonstrated in multiple instances over a period.
Evidence collected has been confirmed as:
? Valid ? Sufficient
? Current ? Authentic
Final Result
? Competent ? Not Yet Competent
? Withdrawn
Result Date:
Assessor name:
Assessor signature:
Date student notified of result (aX):