CHC43415 Certificate IV in Leisure and Health (Release 2)
E1320
CHCDIV001 Work with diverse people
CHCCCS023 Support independence and wellbeing
Written assessment
Student name: XXXXXX
Student number: XXXXXX
Assessment number: 35142/03

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Instructions to the learner
To help Open Colleges manage your assessment, please use the following file-naming convention when you save your Microsoft Word document. Your file should be named and saved to your computer hard drive using your:
[Student number]_ [assessment] _ [assessment number].docx
For example: 12345678_21850a_01.docx
If, for any reason such as size of file, you need split one document into several different documents ensure you identify them as Part A, Part B etc. This will ensure the Assessor can mark sequentially.
For example:
12345678_21850a_01_Part A.docx
12345678_21850a_01_Part B.docx
Assessment submission
Prior to submitting your assessment ensure that your name and student ID are included on the front cover page as well as in the footer of each page. If this is not done the assessment may be returned to you for authentication.
If there is a video or audio recording as part of this assessment you must have an introductory statement stating your name, student ID, Qualification and assessment number.
When you are ready to submit your assessment, upload the file to OpenSpace using the Assessment Upload links in the relevant study period of your course. The ‘Support’ tab provides further assistance. Uploading assessments to OpenSpace will enable Open Colleges to provide you with the fastest feedback and grading on your assessment.
It is important that you keep a copy of all electronic and hardcopy assessments submitted to Open Colleges.

Instructions
To help Open Colleges manage your assessment, please use the following file-naming convention when you save your Microsoft Word document. Your file should be named and saved to your computer hard drive using your:
[Student number]_ [assessment] _ [assessment number].docx
For example:
12345678_21850a_01.docx
Assessment submission
When you are ready to submit your assessment, upload the file to OpenSpace using the Assessment Upload links in the relevant study period of your course. The Student Lounge provides a ‘Quick Guide to Uploading Assessments’ if you need further assistance. Uploading assessments to OpenSpace will enable Open Colleges to provide you with the fastest feedback and grading on your assessment.
It is important that you keep a copy of all electronic and hardcopy assessments submitted to Open Colleges.
Competency details
CHCDIV001 Work with diverse people
This unit applies to all workers. It describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and Torres Strait Islander people.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
CHCCCS023 Support independence and wellbeing
This unit applies to workers in a range of community services contexts who provide frontline support services within the context of an established individualised plan. It describes the skills and knowledge required to provide individualised services in ways that support independence, as well as physical and emotional wellbeing.
The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Introduction
This assessment is Assessment 3 of the three assessments you are required to complete, together with structured workplace learning, for CHCDIV001 Work with diverse people and CHCCCS023 Support independence and wellbeing.
This assessment is designed to gather evidence of competence, specifically to:
CHCDIV001 Work with diverse people
• Reflect on own perspectives
• Appreciate diversity and inclusiveness, and their benefits
• Communicate with people from diverse backgrounds and situations
• Promote understanding across diverse groups
CHCCCS023 Support independence and wellbeing
• Recognise and support individual differences
• Promote independence
• Support physical wellbeing
• Support social, emotional and psychological wellbeing
Assessment 3 Description
35142/03 Written assessment

Assessment 3
PART A
1. Read the case study and then answer questions a, b and c.
Case study
Julie visits Kostas. Kostas has had his friends over visiting the house, and they’ve been admiring his vegetable garden. Con, his mate, has reminded Kostas that the local agricultural show is on the following weekend and has kindly offered to enter some of Kostas’ vegetables in for judging at the show.
Kostas tells Julie that he would love to attend the show and see his vegetables on display, but has no way of getting to the show venue and is too embarrassed to ask his friends for help.
Questions
a. How can Julie provide information and assistance to Kostas that will allow him to access services to attend the show? (50–100 words)
b. How will this access to support services help meet Kostas’ needs? (50–100 words)
c. What could Julie say or do that will assist to build Kostas’ confidence and self-esteem to attend the show? (50–100 words)
2. CareShore Health and Wellbeing has recently employed bi-lingual staff members from Croatia and South Africa. How could you promote diversity in your workplace relationships with these new staff members?
Identify two strategies you could use to promote diversity in the workplace and complete the table below with your answers. (We have given you one example.)
Example strategy
Ask your new colleagues questions about their culture and experiences
Strategy 1 (10–20 words) 1.
2.
Strategy 2 (10––20 words)

PART B
3. Read the case study and then answer the question that follows.
Case study
Ife is a new care support worker at CareShore Health and Wellbeing and is assigned to work with Julie.
Ife is from an African background in which a cultural practice is that you pay respect to people in authority by not looking them in the eye and not speaking back to the person. Julie is experiencing difficulties communicating with Ife as, when Julie is asking Ife to do something, Ife doesn’t make eye contact and doesn’t speak before she walks away and performs the task.
Julie has not encountered this social behaviour before and is not sure what it means, but she is finding it very frustrating. Julie speaks to her supervisor and asks her for feedback. The supervisor lets Julie know about Ife’s cultural background and why she behaves the way she does. Julie goes away and does some further research about Ife’s culture to understand her better.
Now Julie feels she has a good understanding of Ife and feels she can work with her better and be less frustrated. Julie makes an effort to speak with Ife in a manner that is sensitive to her cultural needs.
Question
Identify two best practice strategies that Julie took in the scenario above to resolve the cultural conflict with her colleague (10–20 words for each action identified).
4. Read the case study and complete the related table.
Case study
Mrs Carey is a client who lives in a low care/hostel unit that is part of an aged care facility. She lives alone in a one-bedroom unit that has a small courtyard. The courtyard has grass that needs mowing and a garden that needs watering. She owns a cat (Eric), a bird (Monty) and a fish (Norman).
Mrs Carey uses a manual wheelchair for mobility and she can push herself around in her own home, but for longer distances, such as on community visits, she needs someone to push the chair for her. Mrs Carey has full cognitive abilities and is able to read her own mail and pay her own bills. She has learned to do internet banking.
Decide whether the tasks listed below could be done by Mrs Carey, her care support worker or another person or service. Identify who you believe could complete the task in the table below and provide a brief explanation for your answer.
Task Person(s) to perform task
(up to 10 words) Explanation
(10–20 words)
Garden maintenance
Domestic cleaning and laundry
Financial matters
Enabling attendance of appointments and recreational activities
5. Consider the patterns of migration into Australia over the last few decades and identify five ways Australian society has changed positively as a result. Bear in mind social attitudes, food and community activities that have been influenced by an increase in diversity. (10–20 words each)
Change 1
Change 2
Change 3
Change 4
Change 5
6. Research the Universal Declaration of Human Rights and answer the following questions.
a. Provide a list and short explanation of five human rights covered under the Universal Declaration of Human Rights.
1.
2.
3.
4.
5.
b. Identify the differences between ‘human needs’ and ‘human rights’. (50–100 words)
c. What steps would a care support worker take if they believed human rights were being breached in the workplace? List the first three steps of action. (10–20 words each)
7. You are working at CareShore Health and Wellbeing, and it is time to review a client’s individualised care plan. The client, Mrs Zhu, speaks little English and your supervisor is aware that Mrs Zhu may not be able to understand the discussion. Mrs Zhu doesn’t have a family member or other advocate to assist her, so your supervisor has decided to engage the services of a professional interpreter.
List two factors which must be taken into consideration prior to engaging a professional interpreter. Explain your reasons.
Factor (10–20 words) Explanation (up to 50 words)

8. The next time Julie visits Mrs Zhu, she notices that Mrs Zhu’s forearm is heavily bruised and she seems very withdrawn and of low spirits. This is not like Mrs Zhu, who is normally happy to see Julie and always greets her with a smile.
Julie asks Mrs Zhu if her arm is sore and how she got the bruise. Mrs Zhu doesn’t make eye contact with Julie and pulls her arm away and looks embarrassed. Julie doesn’t want to press her for an answer, but is concerned as the bruises look nasty and observes that Mrs Zhu is not her normal happy self.
a. What step should Julie take next and why? (50–100 words)
b. Mrs Zhu’s bruised arm could have been a result of a slip in the bathroom, but could also be an indicator of abuse. Is it within Julie’s scope of role to investigate the injury further? Explain your answer. (50 words)
c. Identify any indicators of emotional concerns and issues demonstrated by Mrs Zhu’s behaviour. (50 words)
d. How, and to whom, do you report your suspicions of elder abuse? (50 words)
PART C
Read the short case study below and then answer the questions in Scenario 1 and Scenario 2.
Case study
Imagine you are working at CareShore Health and Wellbeing with Julie. You are providing care support to David, an 80-year-old resident at CareShore. David is an Orthodox Jew and his faith brings him great comfort and wellbeing.
Scenario 1
During your visit to David, you are collecting his plates and cutlery from lunch. You notice that David hasn’t eaten all of his food. Today’s lunch was pork meatloaf with vegetables. David hasn’t eaten any of the meatloaf and has barely touched his vegetables. You ask David if he is feeling well today, and he replies he is, but he just didn’t feel like eating his lunch.
a. Why is it important to report what you have observed? (20–50 words)
b. To whom would you report your observations? (10–20 words)
c. Are there any cultural issues in this case study? If yes, what are they? (20–50 words)
d. David’s lack of interest in his meal may be a sign of other issues. What other issues could be causing David’s lack of appetite? (20–50 words)
e. If David’s lack of appetite is affecting his wellbeing, what support options outside of a care support worker’s scope of role are available? (20–50 words)
Scenario 2
Two weeks have gone by and you are again visiting David. You notice David is still not eating his meals.
You have another conversation with David and he explains how distressed he is that his dietary requirements were not met on a number of occasions. You observe that David has lost weight since the last time you saw him.
a. David’s dietary requirements have not been met and he has lost weight as a result, which is a physical impact on his wellbeing. Name another aspect of David’s wellbeing that could be impacted by his needs not being met. (10–20 words)
b. What steps could be taken to better meet David’s needs? (20–50 words)
c. How would the steps you outlined, in b. above, improve David’s emotional wellbeing? (20–50 words)
Checklist
You must complete and submit the following.
Assessment 3
Part A
Case study scenario – answers to questions 1 and 2 0
Part B
Case study scenarios – answers to questions 4 to 8 0
Part C
Scenarios – answers to questions Scenario 1 a-e, Scenario 2 a-c 0