Blue Bay College
89 Marsden Street Parramatta NSW 2150
T: (02) 8897 3814
https://bluebaycollege.com.au/
info@bluebaycollege.com.au
ABN 28 615 702 335
ACN 615 702 335
CRICOS Provider Code: 03647C
RTO Provider Code 45272
Your Workplace Health and Safety (WHS) at Blue Bay College
1. It is your duty to inform staff at Blue Bay College if you see, hear or come across any incident, situation or hazard that might require immediate attention
2. In case of an emergency evacuation, you are required to follow the instructions provided by your trainer. While exiting the building, keep calm and walk alongside the hand rails.
The Assessment Process
Why are assessment tasks important?
To complete your qualification, you are required to apply the ideas you have been learning from this unit of competence.
The assessment activities are an important part of your training program as they provide an opportunity to apply what you have been learning and they give both you and your trainer feedback on your progress.
How will you be assessed?
You will be required to complete a variety of written and practical exercises. Instructions for how to complete the assessments are provided within each assessment task in this booklet.
What is required for successful completion?
Please read this section carefully before commencing the assessment tasks. You must carefully complete EVERY task in this booklet. You must achieve a ‘Satisfactory’ mark for all assessment tasks to be deemed Competent for the unit. If you are assessed as Not Competent, you will be given some suggestions for improvement and asked to redo your assessment.
At the successful completion of the assessment tasks, you will have demonstrated your competence against all of the requirements of the unit.
Submission of assessments
Your trainer will advise you when to commence the assessments in this booklet.
You are required to complete the written assessments on a separate document. You have access to computers which are equipped with 2010 Microsoft suite of products. You will also have access to the internet at the College to assist with research and resources. Assessment responses should be typed; however, handwritten submissions will be accepted if they are clear and legible.
On the document please include:
o Your name
o The date
o The Assessment Number and Task Number.
For example:
o Will Smith
o 10 August 2015
o Assessment 1 - Question 1 (Record your answer).
Please note that some assessments require additional documentation, such as a form or a procedure, which must be included with your submission.
Make sure you check your material before submission. You must keep a copy of all work submitted.
Access and equity
A student’s access to the assessment process should not be affected by restrictions placed on the location or context of assessment beyond the requirements specified in the training package. Reasonable adjustments can be made to ensure equity in assessment for people with disabilities, including language and literacy. Adjustments include any changes to the assessment process or context that meet the individual needs of the person with a disability, but do not change competency outcomes. If you believe you have a disability that may affect the completion of these assessment tasks please speak to your trainer.
Assessment outcomes
Your assessment submission will be assessed and you will be given feedback. Each assessment task will be marked as either Satisfactory or Unsatisfactory and once all assessments have been marked you will be given an outcome of Competent or Not Competent for the unit of competence.
What can you do if you don’t agree with the assessment result?
If you do not think the assessment process is valid, disagree with the assessment outcome, or believe that you have been treated unfairly, you can appeal.
The first step is to discuss the matter with your trainer. If you still do not agree, you are able to request a re-assessment. It is possible to have your assessment submission assessed by a different assessor.
If you remain dissatisfied after the re-assessment, you should contact your trainer. Full details of the appeals process are contained in your Student Handbook.
Declaration of Authenticity
You are required to sign a Declaration of Authenticity for every written assessment submission. The Declaration is a signed statement from you stating that the assessment submission is your own work.
Declaration of Authenticity
Student Name
Student ID Term
I declare that all work completed in this assessment is my own
Student Signature Date
Trainer/Assessor Name
Assessment Task 3
Apply industry information
Learner instructions
For this task, you will demonstrate that you can apply your knowledge of the hospitality industry to improve your day-to-day work activities. This task is in 2 parts.
? In Part A, you will use a journal to record how you integrated hospitality industry information into your daily work activities to improve work performance.
? In Part B, you will reflect on your how you integrated and updated your knowledge of the hospitality industry to improve work performance.
Your assessor will advise you of the timeframe for completing this task. During the assessment timeframe, you will continue to work in your hospitality environment and record notes, reflections and observations in your journal.
Assessment conditions
Skills must be demonstrated in a hospitality industry service environment. This can be:
? An industry workplace
? A simulated industry environment or activity for which information on the hospitality industry is sourced
Assessment must ensure access to:
? Computers, printers, communication technology and information programs used to source industry information
? Plain English documents issued by government regulators that describe laws specifically relevant to the hospitality industry:
? Food safety
? Responsible service of alcohol
? Responsible conduct of gaming
? Local community protection
Required resources
For this assessment, learners will need access to:
? The internet
? Materials and research from Assessment Task 2
? Appendices to this task:
? Appendix 3.1: Journal template
? Appendix 3.2: Reflection.
Procedure
Part A: Integrate information into daily work activities to improve performance
1. Read through the journal template in Appendix 3.1. You will use the journal template to record examples of applying your knowledge for this unit over the period of time advised by your assessor.
2. Refer to your research from Assessment Task 2. Use Appendix 3.1 to provide 2 examples of how you have applied your hospitality knowledge in each of the following areas to improve daily work practices or make suggestions for workplace improvements:
a. Information on the hospitality industry and its products and services
b. Laws that apply to the hospitality industry and working compliantly
c. Information on quality assurance schemes used to benefit the organisation
d. Information on ethical industry practices and working ethically
e. Using current and emerging technology
3. For each example you provide, specify how the information enhanced the quality of work performance. For example:
a. Improving skills and productivity
b. Producing offerings meet market trends and customer expectations
c. Providing quality hospitality service
d. Suggesting new and improved ways of doing things
e. Working effectively with:
i. Other sectors of the hospitality industry
ii. Suppliers
f. working according to:
i. Ethical industry practices
ii. Legal requirements for self and the organisation
4. Identify and present evidence that will support the authenticity and accuracy of your journal entries.
a. Types of evidence that could accompany journal entries include:
i. Screenshots, printouts
ii. Emails
iii. Photos, videos, voice recordings
iv. Customer reviews, feedback from supervisor, colleagues or customers
v. Meeting minutes, incident reports, memos, risk assessments, performance reviews, continuous improvement register entries
vi. Receipts, dockets or technology logs
vii. Certificates, subscription records
viii. Internet, newspaper or magazine articles, social media posts
ix. Fact sheets, posters, brochures
Note: If you use photographic or video evidence and other people are involved (for example, a video of you providing excellent customer service), you must obtain permission from the person being recorded or photographed. If you are video recording, you can ask the person to provide permission before you begin. If you are taking photos, you will need to seek written permission.
b. Place all pieces of evidence into a portfolio. Depending on the evidence, your portfolio may be a physical folder with printed documents and photos, a digital folder on a USB or shared drive (such as Dropbox or Google Drive), or a combination. If you need to submit video evidence, it is recommended that you save files to a USB or upload them to a shared drive.
Part B: Continuously update, review and maintain knowledge of the hospitality industry
5. Using Appendix 3.2, reflect on how you integrated your knowledge of the hospitality industry throughout the unit.
a. How did you improve your own work practices using your knowledge of the hospitality industry and its products and services?
b. What suggestions did you make regarding using technology for new and improved workplace practices?
6. Using Appendix 3.2, reflect on how you kept up to date.
a. How did you update, review and maintain your own knowledge of the hospitality industry?
b. How did you monitor issues and trends in the industry?
Submission checklist
For this assessment task, you must submit:
? Completed journal (Appendix 3.1)
? Portfolio of evidence
? Completed reflection (Appendix 3.2)
Comments, Declaration and Signature
Assessor comments
Assessor name
Assessor declaration I declare that all requirements in Assessment Task 3 have been satisfactorily completed and verbally authenticated if required.
Assessor signature Date
Learner name
Learner declaration I declare that I have been informed of and accept the results of this part of my assessment.
Learner signature Date

Appendix 3.1: Journal template
Learner’s name
Learner’s ID number
Unit code and title
Assessor’s name
Use this journal to record examples of when you integrated hospitality industry information into daily work activities to enhance the quality of your work performance. Provide 2 examples for each category.
An example has been provided for you below.
Example: Using current and emerging technology in daily activities
Example 1 Date: 25/6
We had a staff meeting this morning and I told everyone about an article I read on LinkedIn about how augmented reality is about to take off. I shared the link to the article to everyone via email. Some of my colleagues have a LinkedIn account so I shared it with them via the app.
How the information was used to enhance performance ():
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:
LinkedIn screenshots and emails attached in digital portfolio

Using knowledge of the hospitality industry and its products and services to enhance the quality of work performance
Example 1 Date:
Briefly explain the situation and how your knowledge of the industry, products and services enhanced work performance.
How the information was used to enhance performance ():
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:
Example 2 Date:
Briefly explain the situation and how your knowledge of the industry, products and services enhanced work performance.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:
Using knowledge of the laws that apply to the hospitality industry and working compliantly
Example 1 Date:
Briefly explain the situation and how you met your legal obligations/worked compliantly.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:
Example 2 Date:
Briefly explain the situation and how you met your legal obligations/worked compliantly.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:
Accessing information on quality assurance schemes and using it to benefit the organization
Example 1 Date:
Briefly explain the aspect of QA you dealt with (e.g. industry accreditation scheme, code of conduct/ethics, industry association membership or occupational licensing) and how it benefited the organisation.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:
Example 2 Date:
Briefly explain the aspect of QA you dealt with (e.g. industry accreditation scheme, code of conduct/ethics, industry association membership or occupational licensing) and how it benefited the organisation.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:
Obtaining information on ethical industry practices and working ethically in daily activities
Example 1 Date:
Briefly explain the situation and what you did to work ethically.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:
Example 2 Date:
Briefly explain the situation and what you did to work ethically.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:
Using current and emerging technology in daily activities
Example 1 Date:
Briefly explain the technology and how your knowledge enhanced work performance.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:
Example 2 Date:
Briefly explain the technology and how your knowledge enhanced work performance.
How the information was used to enhance performance (?):
Improving skills and productivity Working effectively with other sectors of the hospitality industry
Producing offerings that meet market trends and customer expectations Working effectively with suppliers
Providing quality hospitality service Working according to ethical industry practices
Suggesting new and improved ways of doing things Working according to legal requirements
Evidence:
Appendix 3.2: Reflection
Use this reflection to explain the ways you used hospitality industry information to:
? Improve your own work practices or make suggestions for improvements in your workplace
? Update, review and maintain your knowledge of the industry
Improving work practices
How did you use your knowledge of the hospitality industry and its products and services to enhance the quality of your own work performance?
What suggestions did you make regarding using technology for new and improved workplace practices?
Updating knowledge
How did you update, review and maintain your own knowledge of the hospitality industry?
How did you monitor issues and trends in the industry?