COIT 20252 BPM
Case Study Report Assessment Details Term 2, 2019
Due date: 1:00 pm AEST, Wednesday, Week 12 ASSESSMENT
3
Weighting: 50%
Length: 5000 words ± 10% (excluding title page, table of contents and reference list)
You are required (as a group with two to four members) to write a report based on SAP’s case study. This case study describes essential elements of the Business Process Management journey undertaken by the company.
Reference: Reisert, C, Zelt, S & Wacker, J 2018, ‘How to move from paper to impact in business process management: the journey of SAP’, in J vom Brocke & J Mendling (eds), Business process management cases: digital innovation and business transformation in practice, pp. 21-36, Springer, Cham.
The case study can be downloaded from the link provided on the Unit’s Moodle site.
As a future Business Process Analyst, you are required to critically analyse the given case study and write a report that provides diverse insights of Business Process Management (BPM). In doing so, you will emphasise on the need for BPM, the organisational situation, the transformation journey, the results achieved and the lessons learnt on the BPM path, as depicted in the case study and other relevant scholarly sources.
For the main body of the report, you are advised to incorporate the four-part structure outlined below:
Part 1: Necessity of Business Process Management
Some points to consider are:
? Organisational background
? Need of BPM initiatives
? Problems faced
? Importance of agile processes
Part 2: Business Process Management Lifecycle
Some points to consider are:
? Phases of the BPM lifecycle
? Process mapping
? BPM stakeholder community
? Continuous process improvement vs business process reengineering
Part 3: Business Process Management Governance
Some points to consider are:
? Process maturity models
? Process performance measurement
? Role of process office
Part 4: Process Improvement
Some points to consider are:
? Results achieved
? Lessons learned
? Critical success factors
The above points are used as examples and should not limit your reasoning and critical analysis. Please be mindful that you may find that all these points may not be relevant so please exercise your own discretion. Thorough reading of the case study will enable you to identify the relevant points. Based on the identified shortcomings, you should provide the recommended improvements in the Conclusion section of the report.
The overall structure of the report will be as follows:
Executive Summary
Table of Contents
Introduction
Main Body (Parts 1-4)
Conclusion
? Summary of main points
? Limitations of your report
? Recommendations
References
Assessment Format, Criteria and Marking Guide

Format
Your document should be presented in a report format, and incorporate the four part structure for the main body as outlined previously. In addition, your report should contain a title page, executive summary, table of contents, introduction and conclusion of your evaluation. It is important that your report demonstrates a logical flow of discussion. It should be prepared in Microsoft Word (or equivalent) using 12-point font, 1.5 line spacing and margins of 2.54 cm.
It is highly recommended that you seek the help of Academic Learning Centre at least one week before the due date so that your report can be checked for writing style.
Use appropriate headings and sub-headings. Your report must include in-text referencing and a correctly cited list of references, ordered alphabetically by surname of first author. Please use the Harvard style of referencing by following the Harvard Referencing Guide. The report must be written using your own words with any in text citations clearly acknowledged using the Harvard referencing style.
Feel free to discuss your ideas with your peer students on the unit discussion forum, before reaching your conclusions. You can also discuss the ideas with your work colleagues. You are encouraged to use figures, diagrams, models and tables to present your ideas.
Marking Criteria
The report will be assessed based on the degree to which you demonstrate your capability in meeting the following marking criteria:
Selection and use of scholarly/academic articles and books
? A wide range of appropriate readings in the topic area (i.e. do not just refer to the prescribed textbook and case study).
? At least 15 scholarly publications. All sources should be publications from year 2010 onwards.
? References used to support, extend, and inform the discussion.
Content and argument
? An understanding of the material and concepts.
? Critical consideration and review of the main issues involved.
? The application of relevant concepts to your organisation and/or life experiences.
? An ability to construct logical, rational arguments to support your propositions, assertions or opinions.
? An ability to use the theory and other material to support your arguments.
? A capacity to critically evaluate the topic material and not just repeat information without analysing or comprehending it.
Communication, presentation and referencing skills
? An ability to develop the report content in a clear, concise and comprehensive manner, meeting the assignment’s requirements.
? A capacity to adequately address the assignment topic within the set word limits.
? Linguistic skills, including correct grammar, spelling and punctuation.
? Submission of work in the appropriate format.
? Correct referencing style followed for both in-text citations and the reference list.
? Report length is 5000 words ± 10% (excluding title page, table of contents and reference list).
The use of any assignment writing services or getting someone else to do your work is contract cheating, which is considered academic dishonesty. Your submitted work will be checked for plagiarism (material copied from other students and/or material copied from other sources) using Turnitin®.
If you are found to have plagiarised or copied material without acknowledging the authors or engaged in any form of contract cheating, you will be penalised for plagiarism which could result in zero marks for the entire report. In some circumstances of violations of academic integrity, a more severe penalty may be imposed as per University policy.
Useful information about referencing and avoiding plagiarism can be found at:
https://www.cqu.edu.au/student-life/services-and-facilities/referencing
Group Formation and Submission Guidelines
It is required that you complete this assessment as a group with two to four members. Group membership must be finalised by the end of week 3 and a representative from each group needs to inform your campus lecturer of your group members’ details. It is advisable that you form your own groups with students in your class. If you are having difficulty in forming a group, seek the advice of your campus lecturer before Friday week 4. Distance students should refer all such issues to the Unit Coordinator.
If required, because of personal circumstances, it may be possible to do the assignment alone. In order to do the assignment alone, you will need to seek the approval of your campus lecturer.
The coversheet for the group assignment must outline the names and student IDs of all the group members. All group members must submit the same report on Moodle by the due deadline. If all group members do not submit the same report, marks will not be allocated. Your marker will pick one member’s report from Moodle. The same mark will be applied to all the members of a group. Penalties will also be shared amongst the group. Hence, it is important that all members submit the report on time and ensure that it is free from any plagiarism too.
Case Study Marking Criteria
Criteria Marks Available
Selection and use of scholarly articles and books 10
Content and argument
Part 1: Necessity of Business Process Management
Part 2: Business Process Management Lifecycle
Part 3: Business Process Management Governance
Part 4: Process Improvement
15
15
15
15
Title page, executive summary, table of contents, introduction and conclusion 10
Communication skills and presentation 10
Referencing and formatting 10
Assignment Total 100
Less Penalty(if any)
Overall assignment Total /100
Marks for this assignment will be awarded as above and scaled to 50%.