Final Results Record
Cluster: ICT Planning
Course name: ICT60115 Advanced Diploma of Information Technology
Unit: ICTICT610 Manage copyright, ethics and privacy in an ICT environment
Student ID number:
Student name:
Submission date: Student Signature:
Assessor name:
Final Assessment Results
Task Type Result
Satisfactory Unsatisfactory Did not submit
Assessment Task 1 Written questions • S • U • DNS
Assessment Task 2 Update Policies and Procedures • S • U • DNS
Assessment Task 3 Review adherence to policies and procedures • S • U • DNS
Overall unit result • C • NYC
• First Attempt • Second attempt/Re-assessment
Feedback
• My performance in this unit has been discussed and explained to me.
• I would like to appeal this assessment decision.
Student Signature: _______________________________________ Date: __________
• I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.
Assessor Signature: _______________________________________ Date: __________
AIA-ICTICT610-FRAIA-ICTICT610-FRR-V2018.1 -V2018.1 Page | 1 of 1
Australasian International Academy (AIA)
RTO No. 41144 CRICOS No.03480K
Student Assessment Tasks
ICTICT610 Manage copyright, ethics and privacy in an ICT environment
AIA-ICTICT610-FRR-V2018.1
Table of Contents
Final Results Record 1
Table of Contents 3
Assessment Information 4
Assessment Instructions 6
Student Assessment Agreement 7
Assessment Summary 8
Assessment Task 1 Checklist 12
Assessment Task 2: Update Policies and Procedures 13
Assessment Task 2 Checklist 18
Assessment Task 3 Checklist 23
Assessment Information
The assessment tasks for ICTICT610 Manage copyright, ethics and privacy in an ICT environmentare included in this Student Assessment Tasks booklet and outlined in the assessment plan below.
To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.
Assessment Plan
Assessment Task Overview
1. Written questions Students must correctly answer all questions.
2. Update policies and procedures Students must update three company documents and present the changes to their team.
3. Review adherence to policies and procedures Students must assess the effectiveness of the documents that they have created.
Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions at all.
When you have read and understood this unit’s assessment tasks, print out the Student Assessment
Agreement.Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s assessment appeals process.
You have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.
Naming electronic documents
It is important that you name the documents that you create for this Assessment Task in a logical manner. Each should include:
• Course identification code
• Assessment Task number
• Document title (if appropriate)
• Student name
• Date it was created
For example, ICTICT610 AT2 Privacy Policy and Procedures Updated Joan Smith 20/10/18
Additional Resources
You will be provided with the following resources before you begin each Assessment Task.
Assessment Task 2
• Copyright Policy and Procedures
• Copyright Report Template
• Privacy Policy and Procedures
• Privacy Report Template
• Staff Code of Conduct
• Ethics Report Template
Assessment Task 3
• Staff Questionnaire
• Staff Feedback Report Template
Assessment Instructions
Each assessment task in this booklet consists of the following:
Assessment Task Cover Sheet
This must be filled out, signed and submitted together with your assessment responses.
If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission.
If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit the file.
The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per your RTO’s re-assessment policy.
Depending on the task, this may include
• resubmitting incorrect answers to questions (such as short answer questions and case studies)
• resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task
• redoing a role play after being provided with appropriate feedback about your performance
• being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback.
Assessment Task Information
This gives you:
• a summary of the assessment task
• information on the resources to be used
• submission requirements
• re-submission opportunities if required
Assessment Task Instructions
These give questions to answer or tasks which are to be completed.
Your answers need to be typed up using software as indicated in the Assessment Task Instructions.
Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task submission. Include this document’s header and footer.
If you are submitting electronically, give the document a file name that includes the unit identification number, the task number, your name and the date.
Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses.
Student Assessment Agreement
Student Declaration
To be filled out and submitted with assessment responses
• I declare that this task will be all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).
• I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.
• I have correctly referenced all resources and reference texts throughout these assessment tasks.
Make sure you read through the assessments in this booklet before you fill out and sign the agreement below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit? • Yes • No
Do you understand the requirements of the assessments for this unit? • Yes • No
Do you agree to the way in which you are being assessed? • Yes • No
Do you have any specific needs that should be considered? • Yes • No
If so, explain these in the space below.
Do you understand your rights to re-assessment? • Yes • No
Do you understand your right to appeal the decisions made in an assessment? • Yes • No
Cluster ICT Planning
Course name: ICT60115 Advanced Diploma of Information Technology
Unit: ICTICT610 Manage copyright, ethics and privacy in an ICT environment
Student number:
Student name:
Student signature:
Date:
Assessor name:
Assessor signature:
Date:
Assessment Summary
Tasks
Task 1
This is an open book test, to be completed in the classroom.
A time limit of 1 hour to answer the questions is provided.
You need to answer all of the written questions correctly.
Your answers must be word processed and sent to the assessor as a draft email.
Task 2
You are required to research and review three company policies and procedures for a case study organisation. You are then required to update the documents to reflect feedback that you receive from the company’s management. You will then be required to conduct an information and training session for the company’s staff on the changes that have been made to the documents.
This assessment is to be completed in the simulated work environment in the RTO.
Task 3
You are required to review feedback from staff members on the new work procedures that have been implemented in response to the updating of the company’s documents.
This assessment is to be completed in the simulated work environment in the RTO.
Required
Task 1
• Access to textbooks and other learning materials
• Computer with Microsoft Office and internet access
Task 2
• Access to textbooks and other learning materials
• Computer with Microsoft Office and internet access
• Copyright Policy and Procedures
• Copyright Report Template
• Privacy Policy and Procedures
• Privacy Report Template
• Staff Code of Conduct
• Ethics Report Template
Task 3
• Access to textbooks and other learning materials
• Computer with Microsoft Office and internet access
• Staff Questionnaire
• Staff Feedback Report Template
• Staff Code of Conduct (from Assessment Task 2)
Timing
Your assessor will advise you of the due date of this assessment.
Submit
Task 1
• Answers to all questions
Task 2
• Draft an email with the following attached: o Privacy Policy and Procedures Report o Copyright Policy and Procedures Report o Staff Code of Conduct Report
• Draft an email with training presentation attached.
Task 3
• Draft an email with Staff Questionnaire attached.
• Draft an email with Staff Feedback Report attached.
• Draft an email with Staff Code of Conduct Revised attached.
Assessment criteria
Task 1
All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.
Task 2
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.
Task 3
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed,the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
Written answer question guidance
The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.
Note that the following guidance is the minimum level of response required.
Analyse – when a question asks you to analyse something, you should do so in in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.
Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.
Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.
Discuss – when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.
Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.
Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.
Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.
Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.
List – when a question asks you to list something, this means that you are asked to briefly state information in a list format.
Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.
Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.
Assessment Task 1: Written Questions
Provide answers to all of the questions below:
1. Explain the key provisions of each of the following Acts and that must be applied in all workplaces, including ICT workplaces:
a. The Racial Discrimination Act 1975
b. Sex Discrimination Act 1984
c. Disability Discrimination Act 1992
2. Define the term duty holder under WHS/OHS legislation and the primary duty of care of a PCBU under WHS legislation.
3. Outline two examples of WHS practices that an ICT business could implement in order to comply with WHS legislation.
4. Describe three ways that a business can communicate its policies and procedures to staff.
5. Explain two possible methods for ensuring effective customer service within both a small and large business.
6. Describe customer service standards and their importance
7. Explain the standard steps that you would use to effectively deal with a customer complaint made to you either by telephone or in person.
8. Summarise two typical ICT system security systems and give at least twothe procedures that organisations may use.
Assessment Task 1 Checklist
Student ID: Student’sname:
Assessor name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following? Completed successfully Comments
Yes No
Question 1 • •
Question 2 • •
Question 3 • •
Question 4 • •
Question 5 • •
Question 6 • •
Question 7 • •
Question 8 • •
Task Outcome: Satisfactory • Not Satisfactory •
Student signature and date
Assessor signature and date
Assessment Task 2: Update Policies and Procedures
Carefully read the following:
You are a Senior Project Manager of IT Biz Solutions, which offers a wide range of Information and Computer Technology services to businesses of all sizes.
Currently you have three priority tasks
• Manage the professional and ethical conduct in your team.
• Ensure that your customers’, suppliers’ and staff members’ personal information is handled in a confidential and professional manner
• Ensure that the relevant copyright regulations are being correctly observed.
Currently the company has a range of policies and procedures in place including:
• Privacy Policy and Procedures
• Copyright Policy and Procedures
• Staff Code of Conduct
It has been some time since these documents have been reviewed so it is your job to research current legislation and guidelines and to update these and then to deliver a presentation to staff.
The company’s documentation procedures stipulate that any changes to policies and procedures require the CEO’s review and approval, which can be done by email. All staff are then to be informed about the updated documents. Thereafter, they will be available on the staff intranet.
Complete the following activities:
1. Write a Privacy Policy and Procedures Report.
Use the internet to review current legislation, both nationally and for the state that you live in, that is relevant for privacy as it applies to the ICT industry.
Use the internet to review ICT professional guidelines on privacy.
Your report should provide clear direction on what procedures must be undertaken within the organisation to ensure that business is carried out such that all privacy principles are respected.
In light of what you have found, review the IT Biz Solutions’ Privacy and Procedures, and look for areas where improvements could be made. Write a short report (between one and two pages) on your recommended changes to the company’s Privacy Policy and Procedures
Use the Privacy Report Template to guide your work.
2. Write a Copyright Policy and Procedures Report.
Use the internet to review current legislation, both nationally and for the state that you live in, that is relevant for copyright and intellectual property as it applies to the ICT industry.
Use the internet to review ICT professional guidelines on copyright.
In light of what you have found, review the IT Biz Solutions’ Copyright Policy and Procedures, and look for areas where improvements could be made. Write a short report (between one and two pages) on your recommended changes to the company’s Copyright Policy and Procedures
Your report should provide clear direction on what procedures must be undertaken within the organisation to ensure that copyright is respected in all instances.
3. Write an Ethics Report.
Use the internet to review ICT professional guidelines on ethics, including the Australian Computer Society Code of Ethics.
In light of what you have found, review the IT Biz Solutions’ Staff Code of Conduct, and look for areas where improvements could be made. Write a short report (between one and two pages) on your recommended changes to the company’s Staff Code of Conduct.
Your report should provide clear direction on what procedures must be undertaken within the organisation to ensure that business is conducted in an ethical manner.
4. Prepare a draft of an email to the CEO (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachments and seek their feedback and approval to make the suggested changes to the documents.
Attach the following to the email:
• Privacy Policy and Procedures Report
• Copyright Policy and Procedures Report
• Staff Code of Conduct Report
5. Revise the IT Biz Solutions’ Privacy Policy and Procedures.
Make changes to the policy and procedures that reflect what you have found on the internet and the feedback that you received from the CEO.
Save this version of the document as Privacy Policy and Procedures Updated.
6. Revise the IT Biz Solutions’ Copyright Policy and Procedures.
Make changes to the policy and procedures that reflect what you have found on the internet and the feedback that you received from the CEO.
Save this version of the document as Copyright Policy and Procedures Updated.
7. Revise the IT Biz Solutions’ Staff Code of Conduct.
Make changes to the Staff Code of Conduct that reflect what you have found on the internet and the feedback that you received from the CEO.
Save this version of the document as Staff Code of Conduct Updated.
8. Prepare a draft of an email to the CEO (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachments and seek their feedback and approval to make the suggested changes to the documents.
Attach the following to the email:
• Privacy Policy and Procedures Updated
• Copyright Policy and Procedures Updated
• Staff Code of Conduct Updated
9. Develop an information and training session for staff.
For your next activity you will be required to inform all IT Biz Solutions’ staff about the changes that have been made to the three company documents.
Using Microsoft PowerPoint (or another presentation program) create a presentation to support you during the training session.
The session should begin with an introduction, and then you should describe the procedures by which IT Biz improves and communicates its policies and procedures.
As well as ensuring that all staff are aware of, and are prepared to comply with, the three new company documents, your presentation should also address:
Privacy
• Summary of privacy legislation.
• How privacy affects the work of all staff.
• What staff are required to do to ensure privacy.
• Ensure that all staff are committed to observing the company’s Privacy Policy and Procedures.
Copyright
• Summary of Australian copyright and intellectual property law and its relationship to ICT
• How copyright law affects the work of all staff
• What staff are required to do to ensure that copyright is not breached.
• Ensure that all staff are committed to observing the company’s Copyright Policy and Procedures.
Ethics
• Ask the attendees about their understanding and application of the company’s code of conduct.
• Outline of theAustralian Computer Society (ACS) and the ACS Code of Ethics.
• How ethics affects the work of all staff.
• What staff are required to do to ensure that ethical requirements are not breached.
• Ensure that staff are aware of the review and grievance procedures
• Ensure that all staff are committed to observing the company’s Staff Code of Conduct.
When you have completed your presentation, save it as Training Presentation.
10. Prepare a draft of an email to your assessor.
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment and ask for the place, date and time of their meeting.
Attach your training presentation to the email.:
11. Provide an information and training session
Your assessor will advise you of the date and time of your presentation and will organise at least two other students to attend the information and training session in the role of staff members.
Prior to delivering the presentation, make sure that you practice your delivery, so you are well prepared. You will be assessed on your presentation technique as well as the content of your presentation.
During the meeting, you are required to demonstrate effective communication skills including:
• Speaking clearly and concisely
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
• Using active listening techniques to confirm understanding
Before leaving each topic, give the audience enough time to give you their feedback on what you have shown them and discussed with them.
12. Submit the following along with draft an email to all staff (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachments and ask that they be read and followed by all staff.
Attach the following to the email.:
• Privacy Policy and Procedures Updated
• Copyright Policy and Procedures Updated
• Staff Code of Conduct Updated
Assessment Task 2 Checklist
Student ID: Student’sname:
Assessor name:
Did the student: Completed successfully Comments
Yes No
Carry out regular reviews to ensure that the organisation’s copyright requirements are up to date? • •
Review the current Australian copyright laws, and its relationship to ICT? • •
Ensure that team members are aware of Australian copyright law and how it affects their everyday work? • •
Institute measures within IT Biz Solutions to ensure that copyright is not breached? • •
Distribute updated versions of the company’s Copyright Policy and Procedures? • •
Review IT industry code of ethics and legislation covering access and equity? • •
Acquaint their team members with their company’s ethical requirements of staff members? • •
Ensure that staff members are aware of the company’s Code of Conduct, and adjust this appropriately following feedback received? • •
Ask staff members what their understanding and application of Code of Conduct was? • •
Institute regular reviews of the IT Biz Solutions’ Staff Code of Conduct, updating and distributing it as required? • •
Institute a regular review of the relevant legislation and ICT professional standards covering privacy? • •
Review the organisation's privacy policy and procedures? • •
Ensure that the integrity, confidentiality, security and availability of information in IT Biz Solutions is as set out in the company’s Privacy Policy and Procedures? • •
Ensure that the confidentiality and proprietary rights of staff and the information that they work with is as set out in the company’s Privacy Policy and Procedures? • •
Contribute to the updating of the Privacy Policy and
Procedures to align with current privacy legislation? • •
Distribute therevised Privacy Policy and Procedures to stakeholders? • •
Implement the new work procedures as set out in the revised documents? • •
During the information and training session, demonstrate effective communication skills including:
• Speaking clearly and concisely
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
• Using active listening techniques to confirm understanding • •
Task Outcome: Satisfactory • Not Satisfactory •
Student signature and date
Assessor signature and date
Assessment Task 3: Review adherence to policies and procedures
Carefully read the following:
It is a month since the final versions of the company’s new documentation were sent out to all staff. You are responsible for reviewing the staff’s acceptance of these and reporting this to the Management Team.
As part of the company’s document review procedures, you are required to ask all staff for their feedback on how well they have integrated the new documents into their everyday work.
A questionnaire has been developed that asks the recipient the following:
• Whether they have been adhering to the copyright requirements as set out in the Company’s Copyright Policy and Procedures
• Whether their work practices adhere to the requirements as set out in the Company’s Privacy Policy and Procedures
• Whether they have found that the company’s Staff Code of Conduct is adequate for the work that they do.
• Whether they found themselves in any situations where they haddifficulties assessing the ethical implications involved.
In order to ensure that the sensitive information that is collected with the questionnaires is handled correctly, the following has been arranged:
The Information Officer will anonymise and collate the questionnaire responses and send them back to you as an unreferenced document.
Complete the following activities:
1. Prepare a draft of an email to all staff (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and describe the purpose of the attached Staff Questionnaire.
Ask them to fill it out and send their responses to the company’s Information Officer, who will anonymise it.
Attach the Staff Questionnaire to the email.
2. Write a Feedback Report.
Review the feedback provided in the Staff Questionnaire Responses and write a report that assesses the effectiveness of the changes that you made to the company’s documentation and the staff’s understanding of these.
Your report should include:
• Whether staff are adhering to the Privacy Policy and Procedures requirements in their everyday work practice, ensuring that confidentiality and proprietary rights are being respected.
• Whether staff are adhering to the Copyright Policy and Procedures requirements in their everyday work practice.
• Staff members’ understanding and application of the company’s Code of Conduct.
• A review of team members’ ethical work practices.
• Whether they have implemented the new work procedures that were part of the document revisions
Use the Staff Feedback Report Template to guide your work.
3. Prepare a draft of an email to the CEO (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment.
Attach your Staff Feedback Report to the email.
4. Revise the IT Biz Solutions’ Staff Code of Conduct.
Make changes to the Staff Code of Conduct that followthe directions given to you by the CEO.
Save this version of the document as Staff Code of Conduct Revised.
5. Prepare a draft of an email to the CEO (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment. The email text should ask them for their feedback and approval.
Attach your Staff Code of Conduct Revised to the email.
6. Submit the following along with draft an email to all staff (your assessor).
When you have received approval from the CEO for your revised Staff Code of Conduct, you are required to distribute it to all staff.
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachment.
The email text should outline the difference between this version of the document and the one that you discussed with them during your presentation.
Attach your Staff Code of Conduct Revised to the email.

Assessment Task 3 Checklist
Student ID: Student’sname:
Assessor name:
Did the student: Completed successfully Comments
Yes No
Institute a regular review of the work practices of team members with regard to the organisation's privacy policy and procedures? • •
Institute regular reviews to ensure that team members are adhering to the company’s organisational copyright requirements? • •
Reviewthe staff’s understanding and application of the company’s Code of Conduct? • •
Establish review and grievance procedures in the Code of Conduct to enable reporting of ethical issues to be confidential? • •
Review team members’ ethical work practices and feedback to ensure correct application of the company’s Code of Conduct? • •
Review feedback from staff members on the new work procedures that have been implemented? • •
Task Outcome: Satisfactory • Not Satisfactory •
Student signature and date
Assessor signature and date