Student Details
Student ID No:
Student Name:
Instruction
Please complete the following question and tasks based of the study of the learner guide for SITTTSL008 Book Supplier Services , your practical assessment and your working knowledge of the subject.
This assessment is deigned to assessment of knowledge and understanding
Students must attempt to answer all questions in their own words on the assessment paper provided. The questions are designed to assess their understanding of the unit as well as their underpinning knowledge and to demonstrate they have achieved the required knowledge to industry standards. All questions must be answered correctly to achieve competency for this assessment task.
Assessment 1
Your task:
Attempt to answer ALL questions in your own words on the assessment paper provided. The questions are designed to assess your understanding of the unit as well as your underpinning knowledge.
1. A customer has obtained a quote from you last week and wants to convert it to a booking. List three places where you can check all the details quoted prior to making the booking:
1. ¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬______________________________________________
2. ______________________________________________
3. ______________________________________________
2. List 2 ways in which you can make a booking for a client and why you would use this method of booking: (E.g. Via Fax)
1. ___________________________________________________________________________
2. ___________________________________________________________________________
3. For each of the following booking types, list 3 different suitable products or service bookings that can be made:
Booking Suitable Products and Services
Conference/event
Individual holiday
Group booking
Series tour
4. Place the following itinerary in order of booking:
3 nights’ accommodation in hotel
International flights
Day tour at destination point
Insurance
5. What is a preferred product and why do we have them?
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
6. If a customer has not requested a specific product (e.g. Hilton Hotel), what are two things you should take into account when selecting that product for the customer?
1. ____________________________________________________________________________________________________________________________________________________
2. ____________________________________________________________________________________________________________________________________________________
7. List 8 details you would need to provide when making a booking with a Tour Wholesaler to ensure your customer receives the correct service?
1. ______________________________________________
2. ______________________________________________
3. ______________________________________________
4. ______________________________________________
5. ______________________________________________
6. ______________________________________________
7. ______________________________________________
8. ______________________________________________
8. List four entries that would be required on a client booking file when making a booking:
1. ______________________________________________
2. ______________________________________________
3. ______________________________________________
4. ______________________________________________
9. List three amendments that a client may ask you to make when updating a booking file:
1. ______________________________________________
2. ______________________________________________
3. ______________________________________________
10. What are amendment fees and why should a client be advised about these fees prior to making changes to their booking?
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
11. Name three final customer details that a Supplier will require upon finalization of a booking:
1. ______________________________________________
2. ______________________________________________
3. ______________________________________________
12. What are two standard payment requirements of Tour Wholesalers when making bookings for our customers? (E.g. When do they want money and why?)
1. ____________________________________________________________________________________________________________________________________________________
2. ____________________________________________________________________________________________________________________________________________________
13. Files are updated whenever information on that booking is received or a change occurs. It is important that we make diary notes to schedule these future actions. List 4 actions that will be required on a booking. E.g. Balance due
1. ___________________________________________________________________________
2. ___________________________________________________________________________
3. ___________________________________________________________________________
4. ___________________________________________________________________________
14. List 4 documents that we can issue for customers at the time of booking:
1. ______________________________________________
2. ______________________________________________
3. ______________________________________________
4. ______________________________________________
15. Name two types of transactions that will affect the financial status of a customer’s booking file:
1. ______________________________________________
2. ______________________________________________
16. What do we need to check when we receive a Tour Suppliers’ confirmation for a customer’s holiday?
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
17. Why would you ask your customer for an alternative or second choice when requesting a holiday booking?
18. You have booked your customers flights via Galileo and all the land arrangements via a Tour Wholesaler. You have just received a schedule change on the flights. List 3 reasons why you would need to advise these new flight timings to the Tour Wholesaler:
1. ___________________________________________________________________________
2. ___________________________________________________________________________
3. ___________________________________________________________________________
19. Explain in your own words what is meant by ‘Packaging the Products’.
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
20. Provide the correct meaning for the following industry terms:
A. Freesale
B. FIT
C. Availability
D. Principal
E. On request
21. Outline the procedure for making a tourism booking request:
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
22. Explain two reservation systems used by the Tourism Industry including their features:
1. __________________________________________________________________________________________________________________________________________________________________________
2. __________________________________________________________________________________________________________________________________________________________________________
23. Prior to booking a holiday for a Customer, you need to identify specific details of each product and service that is required by the Customer. List below what details you need to successfully book the following products:
Airfares
______________________________________________________________________________________________________________________________________________________________________________________
Hotel
______________________________________________________________________________________________________________________________________________________________________________________
Car Hire ______________________________________________________________________________________________________________________________________________________________________________________
24. What are two different ways you could receive a booking confirmation from a Supplier?
1. ______________________________________________
2. ______________________________________________
25. Name two ways you can reduce the use of printed materials when booking a holiday for a customer:
1. ______________________________________________
2. ______________________________________________
26. How do you decide who is the most effective Supplier to use when booking a holiday for your Customer?
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
27. Explain your understanding of the following industry terminology and interpret the codes below. Why are these used?
A. 24 hour clock ______________________________________________________________________________________________________________________________________________________________________________________
2400 = ……..
11.30 am = ……..
0100 = ……..
7.30 pm = ……..
B. Three letter city codes
______________________________________________________________________________________________________________________________________________________________________________________
SIN = …………………………..
BRISBANE = …………………………..
SYDNEY = ………………………….
OOL = ………………………….
28. Outline your understanding of Australian Consumer Law that relates to providing products to Customers. What do these cover?
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
29. Provide 3 examples of common time constraints and deadlines that apply to tourism bookings:
1. ________________________________________________________________________
2. ________________________________________________________________________
3. ________________________________________________________________________
30. Why are communication skills so important when discussing your Customer bookings with Suppliers?
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
31. Fill out the attached booking card based on the following scenario:
1. Your clients, Mr. & Mrs. H. Day are taking their children to the Gold Coast from Sydney to visit friends and have a bit of a break. You have booked the family on QF1512 leaving Sydney at 08:30 and arriving into the Gold Coast at 09:45. They will be there for 7 nights and will be staying at the Mercure Resort in two adjoining rooms at a cost of $120 per room per night. Their return flight is on QF1243 at 07:15, arriving Sydney at 08:45
2. Flights and accommodation booked through Qantas. Reference number or PNR: QBC124. You spoke with Sue-Ann at QF.
3. They will be hiring an Avis Toyota Camry for 7 days at a cost of $63-00 per day (all inclusive). They will be collecting it and dropping it off at the airport. Avis Booking number is L4789G.
4. The client will need to pay for their airline tickets within 72 hours. The costs of the tickets are: $176-00 per person return (adults and children are charged the same price – booked V Class Fare basis VLE6M)
5. They have arrived to book this today (October 21st, 2010). They will be departing for their holiday on Friday November 18th
6. Client’s family is:
Day/Mr Harold/Mrs Holly/Master Patrick/Ms. Val
17/8 Trafalgar Street
Brighton-Le-Sands NSW 2216
Phone: 02 9599 4079
Email: hollyday@brighton.com.au
7. They have agreed to take out family domestic insurance with Travelcover (Plan B) at a cost of $57-00 in total

PARADISE TRAVEL
MANAGER REVIEWED:
TICKETS AND DOCUMENTS
NOT TO BE COLLECTED
BEFORE MANAGER’S REVIEW
Insurance
Offered on / /
Client: Refused/Accepted Cover
Policy No:
Premium: $
Source:
Collection Cons.
Init. Date
Tickets
Documents
Passports
CONSULTANT:
Names
Address
(email)
Tel Home
(mobile)
Tel Work
(fax)
ITINERARY
FLIGHTS AIR DEADLINE:
TOUR DEADLINE:
FARE TYPE: OTHER DEADLINE:
TICKET NO’S ADVISED TO: DATE:
Flight Class Day Date From To Status Depart
Time Arrive
Time Costing
AUD
Hotels
In Out
Details
City
Via/Status
Date
Deposit/
Payment
Costing
AUD
Car/Coach/Rail/Sea
In Out
Details
City
Via/Status
Date
Deposit/
Payment
Costing
AUD
FILE DIARY
DATE DETAILS INTLS