ASSESSMENT TASK
BSBINM601 Manage knowledge and information
Student Name:
Student ID Number:
Assessors Name:
Submission Date: Unit Outcome C NYC
? Case study / Presentation - Task 1 S NYS DNS
? Portfolio of Activities - Task 2 S NYS DNS
? Individual Written Questions - Task 3 S NYS DNS
Has the assessment process been explained? Yes No
Does the student understand which evidence is to be collected and how? Yes No
Has the student’s rights and the appeal system been fully explained? Yes No
Have you discussed any special needs to be considered during assessment? Yes No
PLAGERISM
“Plagiarism” occurs when a student intentionally presents as his/her own work the thoughts, ideas, findings or work which he/she knows to be the work of another person or persons, without acknowledgement, of the kind commonly required in academic practice, of the source. This includes the submission of work that is copied, partially or in whole from other sources without correct acknowledgement.
STUDENT DECLARATION
I declare that this assessment is wholly my own work and does not involve plagiarism or collusion. I give my consent for the electronic version to be examined by relevant plagiarism software programs and other detection means. I have made a photocopy or electronic copy of my assignment, which I can produce if the original is misplaced.
Student Signature: Date:
Unit of competency feedback:
Assessor Signature:
I declare that the student’s work evidence is current, authentic, valid and sufficient Date:

Assessment Summary
Read all the instructions below before attempting the assessment task. Assessment tasks are tools used to determine if you have the knowledge and skills to complete tasks to industry standards within the workplace. Your trainer/assessor will help you throughout this task and it is your responsibility to provide enough evidence to justify a competent decision by the trainer/assessor. If you do not understand the questions or what is required, ask your trainer/assessor for assistance. For group assessments, all students are to contribute to the assessment tasks. You are allowed to work in groups up to a maximum of four people.
You are to complete all tasks by the due date and assessments must have a coversheet attached. If you think you do not have enough time to complete the tasks by the due date, discuss with the trainer/assessor the reasons of why you cannot submit on time. Assessment tasks submitted late may not be accepted by your trainer/assessor, leaving the learner with a Did Not Submit (DNS) result.
Writing your responses
When answering questions, ensure that your answers are detailed enough to so the assessor can draw a conclusion that you have the knowledge and/or skills to demonstrate competency. Handwritten answers must be written in blue or black pen. When producing reports, ensure that your project has a title page, table of contents, page numbers, reference list, ensuring that your answers thoroughly match the questions asked.
Answer all questions in your own words to avoid plagiarism. Plagiarism is copying someone else’s work or ideas and saying that it your own work. Sources of work must be properly referenced, outlining the source of your ideas. Penalties may include having to resubmit the assessment task again, repeating the Unit of competency, or for repeat plagiarism, expulsion from Cambridge College International.
Marking of Assessments
On submission of your assessment will be marked for a result of either Satisfactory (S) or Not Yet Satisfactory (NYS). If you receive a NYS result, you will be asked to redo the tasks again. To achieve a competent result with this unit, all tasks need to be completed and marked as satisfactory. Your trainer/assessor will provide feedback to you on each task, outlining where you must improve to achieve a Satisfactory (S) result. When all tasks are marked as Satisfactory (S), you will receive a result of Competent (C) for this unit otherwise, you will be marked Not Yet Competent (NYC). Assessments submitted to the trainer/assessor after the due date may not be accepted, and you may have to a resubmission fee.
Assessment appeals
You may appeal the assessment decision if you do not agree with it. You may request an appeal two weeks from the date the results are issued. If you would like an assessment review, contact the Academic manager with a written response outlining your reasons for the appeal. This could be because of a request for special consideration or lodging a formal complaint about the assessment process itself. Learners with special needs will be accounted for by applying the principle of fairness within assessment marking.
Unit of competency application
This unit describes the skills and knowledge required to develop and maintain information processing systems to support decision making; and to optimise the use of knowledge and learning throughout the organisation.
It applies to individuals who are responsible for ensuring that critical knowledge and information are readily available to review the organisation’s performance and to ensure its effective functioning. It applies to a wide range of knowledge and information such as business performance data, customer feedback, statistical data and financial data.
Assessment mapping
Elements Performance Criteria Assessment Tasks / Activities relevant to unit and criteria
Obtain information relevant to business issues 1.1 – 1.6 Task 1
Analyse information and knowledge 2.1 – 2.6 Task 1
Take decisions on business issues identified 3.1 – 3.8 Task 1
Disseminate information to the organisation 4.1 – 4.9 Task 2
Knowledge Evidence Task 3
Performance Evidence Tasks 1, 2
Foundation skills Tasks 1, 2
Performance Evidence
Evidence of the ability to:
• source and analyse information for business decisions including:
o identifying business problems and issues and related knowledge and data requirements
o confirming the clear and relevant objectives for analysis of information
o applying statistical analysis, sensitivity analysis and other techniques to draw conclusions relevant to decisions
o ensuring sufficient valid and reliable information or evidence is available to support decisions
o using formal and informal networks to source information not held in formal systems
o identifying and accessing sources of reliable information
o using technology as appropriate
o consultation with stakeholders and specialists
• contribute information and the outcomes of analysis to decision making
• disseminate information to relevant groups and individuals including:
o documenting information and updating databases
o meeting identified needs of recipients
o adhering to legal and organisational requirements for privacy and security
o developing and implementing communication plans
• design, test and adjust information systems to meet needs and objectives including:
o management information systems and decision support systems
o use of technology for optimum efficiency and quality
o storage and retrieval of information.
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
• give examples of existing and emerging technologies and how they can be used in knowledge and information management
• explain statistical analysis and other quantitative methods commonly used in decision making including several of:
o correlation calculations
o long-term trend analyses
o probability assessment
o regulation analyses
o short to medium-term trend analyses
o dynamic programming
o linear programming
o queuing theory
o simulation
o transportation methodology
• outline the key features of management information systems and decision support systems
• explain how to utilise risk management plans to determine acceptable courses of action.
You are to refer to the assessment timetable to determine when each task is due. This is to ensure your trainer/assessor regularly reviews your work, and offers additional support if necessary.

TASK 1 – CASE STUDY
Instructions to students
Read the case study below
You will be analysing the case study and then writing your discussion and research output on Word Document (REPORT) and a PowerPoint PRESENTATION with a summary of the Report that you are to communicate to a variety of stakeholders.
Case Study
Gas n’ Go is a petrol/service station located in Hornsby on Sydney’s North Shore. Gas n’ Go Hornsby is a company-owned franchise store of Gas n’ Go Australia Pty Ltd. The Hornsby store has a total of 10 employees; including the Store Manager, Store Supervisor, two (2) full-time employees, three (3) part-time employees who all work a minimum of 20 hours per week and three (3) casual employees who are rostered on a weekly basis depending on the amount of work each week. Gas n’ Go petrol stations are located in all states of Australia. All Gas n’ Go stores are in metropolitan areas only. Gas n’ Go has a head office located in Frenchs Forest (NSW).
Gas n’ Go Hornsby has a busy drive-way where customers fill up their petrol tank and then walk up to the store to finalise their purchase. All full-time and part-time employees are trained in safety procedures to be aware of when outside of the shop and on the busy petrol-pump drive area. There are warning signs displayed for customers.
Jack Douglas is the Store Manager of Hornsby and has been employed by Gas n’ Go across various store locations for almost 8 years. Jack is highly respected by all employees and has an easy going management style. Jack communicates to his employees that when the work is getting done and customer service maintained, he will not trouble staff. Jack expects all full-time and part-time staff will cooperative in getting involved with all the various tasks such as: lifting (moving stock), sales, delivery, control and customer services support.
Marian Marie is an OHS Specialist that works at the head office and designs the Policies and
Procedures for the nation-wide Gas n’ Go stores. Marian is also responsible for following up any workplace incidents and all OHS concerns nation-wide. Gas n’ Go purchase Mobil brand of petrol at reasonable prices and are required to advertise this fact to all customers. Gas n’ Go cannot operate their business in a way that reduces consumer opinion of Mobil petrol.
Gas n’ Go competes in a highly competitive industry with some of the largest global petrol companies in the world. Petrol prices are high and consumers are continually complaining. However, Gas n’ Go does not make large profits on the sale of petrol; their profits are largely generated from the sales of products in-store. It is interesting to note that 200% is the average mark-up on consumer products in the shop of Gas n’ Go and this is common practice within petrol stations to mark-up products in this way.
Gas n’ Go is mindful of recent bad press in the media related to petrol prices and the BP petrol spill accident on the Deepwater Horizon rig in the Gulf of Mexico on 20 April 2010 that has upset environmentalists globally.
Business Data - Gas ‘n Go Hornsby Cash Flow Forecast
Revenue June 2010 ($) July 2010 ($) August 2010 ($)
In-store Sales 358,326 365,524 389,756
Petrol Sales 986,555 802,366 936,875
Car Wash Sales 38,035 26,532 29,875
Gas and Firewood Sales 6,235 5,368 6,253
TOTAL REVENUE (Cash In) 1,389,151 1,199,790 1,362,759
Cost of Goods (Cash Out)
Expense for all In-store products 286,540 296,889 325,624
Expense of petrol 780,659 725,638 803,652
Expense for car wash operations 40,000 40,000 40,000
Gas and Firewood Expense 2,500 2,500 2,500
TOTAL COST OF GOODS 1,109,699 1,065,027 1,171,776
Business Operation Expenses (Cash Out)
Accounting Fees 1,500 1,500 1,500
Advertising 9,866 10,860 11,955
Bank Fees 650 650 650
Insurance 295 295 295
Loan Interest 1,260 1,345 1,585
Misc Supplies 320 452 698
Office Supplies 160 45 980
Owner Draw 50,000 50,000 50,000
Payroll 26,000 26,000 26,000
Postage and Delivery 60 82 77
Rent 4,200 4,200 4,200
Security 8,000 10,500 8,000
Telephone 680 750 880
Utilities 1,250 1,065 1,122
TOTAL EXPENSES 104,241 107,744 107,942
Final Calculations
June 2010 ($) July 2010 ($) August 2010 ($)
Opening Balance (cash) 120,654 295,865 322,884
Plus Revenues 1,389,151 1,199,790 1,362,759
Less Cost of Goods 1,109,699 1,065,027 1,171,776
Less Expenses 104,241 107,744 107,942
ENDING CASH BALANCE 295,865 322,884 405,925
Revenues 1,389,151 1,199,790 1,362,759
Less Cost of Goods 1,109,699 1,065,027 1,171,776
Less Expenses 104,241 107,744 107,942
MONTHLY INCOME or LOSS 175,211 27,019 83,041
Customer Feedback data - Staff survey results of 150 respondents
Survey Question Average Rating

Staff perform their jobs well 2.28
Staff are knowledgeable 2.29
The shop looks clean 3.26
Staff tried to up sell products 2.53
Staff are well presented 1.83
Staff tried to help me with car problems 1.26
The store was cleaned regularly 3.25
Key
1= strongly disagree
2 = disagree
3 = agree
4 = strongly agree
MARKET INFORMATION
To complete the tasks linked to this case study, you will NEED to go to the following link/s to source market information:
• http://www.anz.com.au/documents/economics/AEO%20June%202009.pdf
• http://www.aip.com.au/pricing/facts/Facts_about_Petrol_Prices_and_the_Australian_Fuel_Market.htm
• http://www.consumerlaw.gov.au/content/mcca_consultation/downloads/fuel_price/Australiasian_Convenience_and_Petroleum_Marketers_Association.pdf
• http://www.vacc.com.au/LinkClick.aspx?fileticket=rjAN7vrmN80%3D&tabid=2377 (Please note: This one is not a recent article)
You are encouraged to also research additional articles
Complete the following tasks by yourself.
1.1 Review the case study and write a detailed analysis of business performance data that is provided in the case study.
1.2 In this analysis, analyse both the quantitative (numbers/financials) and qualitative data (descriptive information such as: staff attitudes, management style and business practices) expressed in the case study.
1.3 Define and analyse five (5) main problems and issues that Gas n’ Go business faces today. Such problems may include: internal or external (market factors), cash flow, petrol prices, staffing or financing.
1.4 Undertake statistical analysis (in the form of: long-term trend analysis, probability assessment, regulation analysis or short to medium-term trend analysis) and sensitivity analysis (applying ‘what if' scenarios) of proposed options to address the above problems/issues.
1.5 Explain and justify three (3) information sources or data required for management decision-making purpose of Gas n’ Go Hornsby (or head office) to reach a decision on these problems and issues identified in Task 2 (a).
1.6 Identify (from the market information and Gas n’ Go case study information) patterns and emerging trends applicable to Gas n’ Go. In doing this, interpret as to cause and effect.
1.7 After analysing data per above, explain three (3) business objectives you would suggest for Gas n’ Go Hornsby and why. Ensure these objectives are clear, relevant and consistent with the decisions required to overcome issues or problems [identified in Task Q1.2].
1.8 Explain three (3) strategies Gas n’ Go head office should implement (include 'how') to ensure information distributed to all Gas n’ Go stores nationally is up-to-date, accurate, relevant and sufficient for the needs of each Store Manager, staff and operations.
1.9a) Develop a communication plan for Gas n’ Go nationally (from the head office perspective) and describe technologies useful to maintaining business knowledge and security and disseminating (distributing) information. Include in your communication plan how Gas n’ Go will review and update the communication plan (regularly).
1.9b) Explain how you will update and review the communications plan.
1.10 Establish ten (10) well-explained standards for Gas n’ Go confidentiality/privacy in the transmission/release of information/advice. In doing this, analyse why it is important that Gas n’ Go set these standards.
1.11 Create a survey that will test the reliability and validity of the customer feedback data. You are to survey a small sample size (10%) of the original target group and then analyse if the data gathered the first time is the same or different from the second lot of data. Comment on your findings.
1.12 Create a risk management plan that will show the risks and consequences for the business strategies given in Questions 1.8. When you have done this, using a risk matrix, explain what is the best strategy Gas ‘n’ Go should use.
1.13 Explain how you would utilise format and informal networks to access corporate knowledge and memory not held in formal systems and review appropriately.
1.14 Explain the idea of designing and testing systems to meet information requirements of decision makers.
1.15 How would you ensure that the information is up-to-date, accurate, relevant and sufficient for the recipient.
1.16 When taking decisions on business issues identified you would have to consult some specialists. Explain what a specialist is and what kind of specialist, other relevant groups and individuals you would consult.
Assessors checklist – Task 1 – Case study / Presentation
In undertaking this assessment, did the student Satisfactory Not Satisfactory
Place a tick (v)
1.1 Review the case study and write a detailed analysis of business performance data that is provided in the case study. ?Yes ? No
1.2 In this analysis, analyse both the quantitative (numbers/financials) and qualitative data (descriptive information such as: staff attitudes, management style and business practices) expressed in the case study. ?Yes ? No
1.3 Define and analyse five (5) main problems and issues that Gas n’ Go business faces today. Such problems may include: internal or external (market factors), cash flow, petrol prices, staffing or financing. ?Yes ? No
1.4 Undertake statistical analysis (in the form of: long-term trend analysis, probability assessment, regulation analysis or short to medium-term trend analysis) and sensitivity analysis (applying ‘what if' scenarios) of proposed options to address the above problems/issues. ?Yes ? No
1.5 Explain and justify three (3) information sources or data required for management decision-making purpose of Gas n’ Go Hornsby (or head office) to reach a decision on these problems and issues identified in Task 2 (a). ?Yes ? No
1.6 Identify (from the market information and Gas n’ Go case study information) patterns and emerging trends applicable to Gas n’ Go. In doing this, interpret as to cause and effect. ?Yes ? No
1.7 After analysing data per above, explain three (3) business objectives you would suggest for Gas n’ Go Hornsby and why. Ensure these objectives are clear, relevant and consistent with the decisions required to overcome issues or problems [identified in Task Q1.2]. ?Yes ? No
1.8 Explain three (3) strategies Gas n’ Go head office should implement (include 'how') to ensure information distributed to all Gas n’ Go stores nationally is up-to-date, accurate, relevant and sufficient for the needs of each Store Manager, staff and operations. ?Yes ? No
1.9a Develop a communication plan for Gas n’ Go nationally (from the head office perspective) and describe technologies useful to maintaining business knowledge and security and disseminating (distributing) information. Include in your communication plan how Gas n’ Go will review and update the communication plan (regularly). ?Yes ? No
1.9b Review and update communication plans regularly ?Yes ? No
1.10 Establish ten (10) well-explained standards for Gas n’ Go confidentiality/privacy in the transmission/release of information/advice. In doing this, analyse why it is important that Gas n’ Go set these standards. ?Yes ? No
1.11 Creation of a survey for customer feedback data, including analysis of data and finding comments. ?Yes ? No
1.12 Development of a risk management plan using a risk matrix and explanation of the best strategy Gas n’ Go should use. ?Yes ? No
1.13 Explain how you would utilise format and informal networks to access corporate knowledge and memory not held in formal systems and review appropriately. ?Yes ? No
1.14 Explain the idea of designing and testing systems to meet information requirements of decision makers. ?Yes ? No
1.15 Ensure that the information is up-to-date, accurate, relevant and sufficient for the recipient. ?Yes ? No
1.16 Consult specialists and other relevant groups and individuals ?Yes ? No

Observation and Demonstration Checklist
FAMILY NAME: GIVEN NAME(S):
UNIT CODE: BSBINM601 Date:
Item Description of what the assessor expects to see the student doing in the course of the project S NYS
1. Encourages discussions and applies appropriate listening and questioning techniques while consulting with specialists and other relevant personnel
2. Presents complex information in formal situations using language, tone and pace appropriate for the audience and purpose
3. Uses a variety of relevant communication tools and strategies to access and share information and to build and maintain effective working relationship.
4. Decisions taken are within the delegation/accountability of the group/individual responsible
Trainer’s feedback on evidence of knowledge and skills demonstrated through this project. Include recommendation on how to address gaps in competency.
Trainer’s signature ____________________________ Date: _____________________
ASSESSMENT TASK 2 – PORTFOLIO OF ACTIVITIES
Assessment instructions
In this assessment you are to complete the tasks listed below, typing the answer using the proper software: word and access data base or excel for the tables.
Tasks:
2.1 You are to create a table that documents the information needs for Gas n’ Go. You are to record the location of the information to be given to others, the format it should be communicated in and when it should be sent.
2.2 In this step you are to use a suitable software package such as Microsoft Access and describe in detail the steps you took in using this software package to record new information.
2.3 Design and test systems to meet information requirements of decision makers – MIS activity. Search Management information systems examples and samples. Choose a piece of information of the business and create a MIS chart including the people affected and decision makers.
2.4 Ensure information is up to date, accurate, relevant and sufficient for the recipient related to 2.3
2.5 Explain the process you used to keep knowledge created within Gas n’ Go and made sure that it is secure and not venerable to outside attacks.
Assessors checklist – Task 2 – Portfolio of Activities
In undertaking this assessment, did the student Satisfactory Not Satisfactory
Place a tick (v)
2.1 Ensure advice/information needs are documented and are specific to location, format and time line requirements ?Yes ? No
2.2 Document information and update databases regularly ?Yes ? No
2.3 Design and test systems to meet information requirements of decision makers ?Yes ? No
2.4 Ensure information is up to date, accurate, relevant and sufficient for the recipient ?Yes ? No
2.5 Maintain corporate knowledge and ensure security ?Yes ? No
ASSESSMENT TASK 3 – INDIVIDUAL WRITTEN QUESTIONS
Instructions to students
Answer the following questions to test your knowledge on managing knowledge and information.
3.1 In detail describe existing and emerging technologies (two of each) and how they can be used in knowledge and information management.
3.2 Explain the following statistical analysis and quantative methods used in business decision making
3.2.1 correlation calculations
3.2.2 long-term trend analyses
3.2.3 probability assessment
3.2.4 regulation analyses
3.2.5 short to medium-term trend analyses
3.2.6 dynamic programming
3.2.7 linear programming
3.2.8 queuing theory
3.2.9 simulation
3.2.10 transportation methodology
3.3 Discuss the main features of management information systems
3.4 Explain the main features of decision support systems
3.5 Risk management plans are a vital tool in managing knowledge and information. How do you use these to determine what action your business will choose to follow.
Assessors checklist – Task 3 – Individual Written Questioning
In undertaking this assessment, did the student Satisfactory Not Satisfactory
Place a tick (v)
1. In detail describe existing and emerging technologies (two of each) and how they can be used in knowledge and information management. ?Yes ? No
Explain the following statistical analysis and quantative methods used in business decision making
2.1 correlation calculations ?Yes ? No
2.2 long-term trend analyses ?Yes ? No
2.3 probability assessment ?Yes ? No
2.4 regulation analyses ?Yes ? No
2.5 short to medium-term trend analyses ?Yes ? No
2.6 dynamic programming ?Yes ? No
2.7 linear programming ?Yes ? No
2.8 queuing theory ?Yes ? No
2.9 simulation ?Yes ? No
2.10 transportation methodology ?Yes ? No
2. Discuss the main features of management information systems ?Yes ? No
3. Explain the main features of decision support systems ?Yes ? No
4. Risk management plans are a vital tool in managing knowledge and information. How do you use these to determine what action your business will choose to follow? ?Yes ? No
Assessment Outcome: ? SATISFACTORY ? NOT SATISFACTORY
Assessor Feedback:
Assessor Declaration: I have thoroughly assessed the student’s assessment and have given suitable feedback.

Signature: _________________ Date: ______________