BSBMGT515A Manage operational plan
Assessment 2 – Developing an operational plan and planning resource acquisition
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ASSESSMENT INSTRUCTIONS (refer to Resources AHTS Operational Plan) (Template for your use)
Please complete the student details section.
This project consists of 2 PARTS – PART A and B
This assessment is one form of assessment type that is used to collect evidence and will count towards gaining competence toward this unit.
To demonstrate competence each question must be answered by the student.
You will be required to complete other relevant assessment tasks for this unit.
Evidence submission
1. PART A
– Requires you to submit an operational plan as detailed overleaf or as negotiated with your trainer.
Note: Where the student is engaged in a real workplace the assessment task may be related to a suitable
operational aspect in that workplace, provided the basic key points of this assessment are addressed.
2. PART B
– Requires you to submit a resource acquisition plan that clearly outlines the provisions for this and how resources will be managed effectively.

PART A Develop 0perational plan
AHTS management has adopted a proposal to utilise a sunny indoor section of the lobby as a service point for a Cafe. It fits all the legal requirements regarding the serving of food and after a cost-benefit analysis, it was seen to potentially create a lucrative new revenue stream in a previously revenue-neutral floor space.
As the Financial Controller, the next part is for an operational plan to be completed.
Market research was conducted to base some assumptions on, the trading figures for the coffee shop were analysed and the following data emerged:
Your Task:
1. Develop an operational plan which needs to include the following details:
1. A description of the operation.
2. The aim of the operational plan – What are you trying to achieve?
3. A SWOT analysis of the business environment – This could include similar scenarios relevant to your area and must include legal requirements for this type of operation.
4. A detailed overview of resource requirements and options:
o Technology,
o Human Resources needs,
o An overview of financial requirements related to all resource requirements
5. A contingency plan with alternative options for each key aspect of the operational planning stages.
6. The timeframes required to implement this project
7. The consultation requirements and provisions including timelines.
8. The evaluation methods you will use to measure the performance of each aspect of this project.

Part B Planning Resource Acquisition
In this part of the assessment you are required to outline the processes and procedures you use for planning and managing the required physical and human resources. You are required to address the following aspects:
1. Provide an overview of the Standard Operating Procedures which would be required to implement this operation with staff to ensure all operational and legal aspects are covered.
2. Provide a job description for the role of a Barista/food service attendant for this particular operation. Which duties would this need to include and how will you ensure these are performed?
3. Discuss your findings from Market Research with the CEO and Financial Manager in your workplace. Provide a script of the findings of discussions regarding the pros and cons of operating a during these times.