STUDENT HANDOUT:
Case Study
Units of Competency:
BSBRSK501B Manage Risk
Intellectual Property of
The Australian Institute of Professional Education (AIPE)
/75
C or NYC
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Assessment
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Assessment One: Case Study Element Covered in this Assessment:
1. Establish Risk Context
2. Identify risks
3. Analyse risks
4. Select and implement treatments
To address Task 1, 2 and 3 in this assessment you will need to read, review and analyse the case study of Bizzy-Mart in this assessment.
Bizzy-Mart is a petrol/service station located in Chatswood on Sydney’s North Shore. Bizzy-Mart Chatswood is a company-owned franchise store of Bizzy-Mart Australia Pty Ltd. The Chatswood store has a total of 10 employees; including the Store Manager, Store Supervisor, two (2) full-time employees, three (3) part-time employees who all work a minimum of 20 hours per week and three (3) casual employees who are rostered on a weekly basis depending on the amount of work each week.
Bizzy-Mart petrol stations are located in all states of Australia. All Bizzy-Mart stores are in metropolitan areas only. BizzyMart has a head office located in Frenchs Forest (NSW).
Bizzy-Mart Chatswood has a busy drive-way where customers fill up their petrol and then walk to the store to finalise their purchase. All full-time and part-time employees are trained in safety procedures to be aware of when outside of the shop and on the busy petrol-pump drive area. There are warning signs displayed for customers.
Shane Dangerfield is the Store Manager of Chatswood and has been employed with Bizzy-Mart across various store locations for almost 8 years. Shane is highly respected by all employees and has an easy-going management style. Shane communicates to his employees that when the work is getting done and customer service maintained, he will not trouble staff. Shane expects all full-time and part-time staff will be cooperative in getting involved with all the various tasks such as; lifting (moving stock), sales, delivery control and customer services support.
Suzie Bigwell is an OHS Specialist that works at the head office and designs the Policies and Procedures for the nationwide Bizzy-Mart stores. Suzie is also responsible for following up any workplace incidents and all OHS concerns nationwide.
Bizzy-Mart purchase Mobil brand of petrol at reasonable prices and are required to advertise this fact to all customers. Bizzy-Mart cannot operate their business in a way that reduces consumer opinion of Mobil petrol.
Bizzy-Mart competes in a highly competitive industry with some of the largest global petrol companies in the world. Petrol prices are high and consumers are continually complaining. However, Bizzy-Mart does not make large profits on the sale of petrol; their profits are largely generated from the sales of products in-store. It is interesting to note that 200% is the average mark-up on consumer products in the shop of Bizzy-Mart and this is common business practice within petrol stations to mark-up products in this way.
Bizzy-Mart is mindful of recent bad press in the media related to petrol prices and the BP petrol spill accident on the Deepwater Horizon rig in the Gulf of Mexico on 20 April 2010 that has upset environmentalists globally.
Below is an extract highlighting Bizzy-Mart “Workplace safety policy and procedure”.
“WORKPLACE SAFETY POLICY AND PROCEDURE”
One of the common responsibilities generally undertaken by Bizzy-mart staff is the handling and safekeeping of cash. Some actions that staff should adopt to reduce cash handling risks include:
1. Try not to be distracted by customers when handling cash
2. Observe your customers faces (to identify them if needed)
3. Training and instructions should enable you to handle cash safely and confidently
4. Never leave a cash register unattended if at all possible
5. Never leave too much money in the register – have your supervisor remove larger notes and store them away for safe keeping
6. If you are in a hold-up situation: comply with the demands and immediately after alert authorities (Police and Store
Manager). Do not try and be a hero! (Bizzy-Mart have insurance, so you need to not put yourself in harms-way.)
How do we identify and control workplace hazards?
1. Spot the hazard or risk factor
2. Identify the jobs or tasks which are likely to or have caused injury or caused harm 3. Assess the risk
4. Identify which of the hazards pose the greatest risk to us
5. Make the changes
6. Decide on appropriate controls i.e. eliminate, substitute, fix or isolate, administer (implement policy, procedure or training) or use protective clothing
7. Monitor and review implemented controls to ensure they are effective
Personal Safety
Sometimes there could be an increased risk to your personal safety and security; therefore, it is important to consider location, environment, clients and time as relevant factors in your safety risk profile:
• Never be intoxicated whilst at work!
• Always wear a yellow-fluoro safety vest when walking on the drive areas of the petrol station to be easily identified • Avoid placing yourself in a situation where you feel uncomfortable or unsafe
• Avoid working on your own, especially at night, or if you are alone be sure you lock the entrance and rear doors and once you have visual contact with customers then open the doorway for them.
• Park your vehicle close to where you are working
• Avoid poorly lit areas
• Know how to quickly communicate with other staff members i.e. mobile phone, radio, duress alarm, regular checks etc.
Manual handling is a task that requires you to apply force to physically move an object, load or body part. This force can be seen as lifting, lowering, pushing, pulling, carrying, moving, holding or restraining any object. There is a variety of tasks undertaken by employees of Bizzy-Mart that meet this definition. Follow the “Good Manual Handling Techniques” guide on each staff notice-board and provided at Induction to all staff to minimise the possibility of injury, or ask your Manager for a copy.
The most obvious hazard with working in petrol stations are related to manual handling risks e.g. lifting and moving product. Another hazard associated with these work areas can be the movement of vehicles in the drive area. In petrol stations, car traffic in and out can be an issue so it is always important to be aware of the movement of vehicles in these areas.
END OF CASE STUDY
Task 1
Considering the information provided in the case study above:
(a) Evaluate and critique the Bizzy-Mart “Workplace Safety Policy and Procedure”.
(b) Identify internal and external stakeholders of Bizzy-Mart and explain risk management issues that may be related to them. **Do not think of risk management only in terms of OHS – consider other forms of risk also in your answer.
(c) Write a clear and detailed review of the strengths and weaknesses to justify how Bizzy-Mart have structured their organisational-wide risk management factors.
(d) Explain legislation that is applicable to Bizzy-Mart (such as OHS duty of care, legislation relevant to BizzyMart operations or operation as a business entity) or national standards that may apply to addressing risk factors.
(e) Write an analysis of nine (9) critical success factors for Bizzy-Mart Chatswood store, or the organisation nationally.
Task 2
(a) Explain the processes Shane should follow in order to obtain support for addressing risk management activities (e.g. OHS) within his store location. In your answer, you will need to explain who Shane would communicate with in order to seek participation (from stakeholders) regarding risk management processes.
(b) Explain ‘who’ would be and ‘why’ they may be responsible for identifying OHS risks for Chatswood BizzyMart located in Chatswood.
(c) Jessica (a permanent-part-time employee of Bizzy-Mart Chatswood store) had a work-place incident in July 2010. Jessica was lifting a case of Powerade bottles from floor stock to take to inside the walk-in fridge. Whilst Jessica was opening the door to the walk-in fridge with one hand, the box of Powerade bottles slipped from her other hand. In all the fumbling, Jessica fell forward into the fridge, bumped her head on the shelving unit in the fridge and twister her back causing a severe sharp pain in her mid to lower back.
i. Assess what the likelihood of the above risk occurring would have been (prior to the incident occurring). (Use Table 3 on page 10 to answer this.)
ii. Assess the impact or consequences of the above risk occurring a second time. (Use Table 2 on page 10 to answer this.) iii. Explain how this risk could have been prevented.
iv. Explain in detail who, and what, the fellow staff (and Shane) at Bizzy-Mart should do in addressing Jessica’s incident in (c).
v. Determine and outline the most appropriate option/s for treating the above risk that could be applied to this incident in future.
Task 3
(a) Create a list of fifteen (15) specific risks that you can identify that may be relevant to the Bizzy-Mart Chatswood store. These risks could be Political, Economic, Social, Legal, Technological and/or Policyrelated.
(b) For each risk identified above, analyse the level of risk, likelihood of the risk occurring and the impact or consequences if the risk occurs (again, use Table 1, 2 and 3 on pages 9 and 10 to answer this.)
(c) Determine and select the most appropriate options for treating each of the above identified risks.
(d) Briefly outline at least 15 points to consider when developing an ACTION PLAN for implementing risk treatment. (This will help in Assessment Part Two)
Assessing Potential Risk Information
Once risks are identified, they are evaluated on a 2 dimensional matrix using a qualitative rating of the likelihood of the event occurring and the scale of the possible consequences. When risks have been identified, they are analysed by combining the consequences and likelihood to produce a level of risk. This form of evaluation provides a good graphical representation of how serious the risk is or where it lies within a group of risks. The risk analysis provides information critical to determining what risks need to be treated and what risks are accepted.
The following tables are required for the assessment process;
Table 1: Level of Risk
Consequence
1
Insignificant 2 Minor 3
Moderate 4 Major 5
Catastrophic
A
Almost Certain
High
High
Extreme
Extreme
Extreme
B
Likely
Medium
High
High
Extreme
Extreme
C
Possible
Low
Medium
High
Extreme
Extreme
D
Unlikely
Low
Low
Medium
High
Extreme
E
Rare
Low
Low
Low
High
High
Table 2: Consequence Matrix
Level
Descriptor
More Detail
Injuries
Financial
Impact
Operational Impact
1
Insignificant Low Impact, low profile None $1000 Little impact 1 hour
2
Minor Public embarrassment, low impact and low news First Aid $1-10,000 Inconvenient delays 1hr-1day
3
Moderate Public embarrassment, Moderate news item Medical Assistance $10-$50,000 Significant delays 1day – 1week
4
Major Loss of production capabilities, public embarrassment, 3rd party action, high news impact Extensive Treatment $50-
$150,000 Non achievement certain aspects 1 wk-1 mth
5
Catastrophic Public embarrassment, 3rd party action, high news and impact Deaths +$150,000 Non achievement of objectives +1 month
Table 3: Likelihood Matrix
Level Descriptor More Detail As a guide…
A
Almost certain Is expected to occur in most circumstances Once in a year
B
Likely The event will probably occur at least once Once in 3 years
C
Possible The event might occur at some time Once in 10 years
D
Unlikely The event is not expected to occur Once in 30 years
E
Rare The event may occur only in exceptional circumstances Once in 100 years
Assessment One: MARKING GUIDE
Student Name :
Student ID Number:
Assessor Name:
Unit of competency (Title & Code): BSBRSK501A Manage Risk
Date of Assessment:
The student has provided evidence that they have: Yes No Value Student Score
Task 1
(a) Evaluated and critiqued Bizzy-Mart “Workplace Safety Policy and Procedure” ?? ?? /5 /5
(b) Identified internal and external stakeholders of Bizzy-Mart and explained the
issues that may be related to them ? ? /5
/5 /10
(c) Written a clear and detailed review of the strengths and weaknesses to justify
how Bizzy-Mart have structured their organisational-wide risk management factors ? ? /5
/5 /10
(d) Explain legislation applicable (such as OHS duty of care, legislation relevant to
Bizzy-Mart operations or operation as a business entity) or national standards that may apply to addressing risk factors. ? ? /5 /5
(e) Written an analysis of nine (9) critical success factors for Bizzy-Mart
Chatswood store, or the organisation nationally. ? ? /10 /10
Task 2
(a) Explained the processes Shane should follow in order to obtain support for addressing risk management activities within his store location ?? ?? /5 /5
(b) Explained ‘who’ would be and ‘why’ they may be responsible for identifying
risks for Chatswood Bizzy-Mart location ? ? /2.5
/2.5 /5
(c)
? Assessed what the likelihood of the risk occurring would have been
? Assessed the impact or consequences of the risk occurring a second time
? Explained how this risk could have been prevented
? Explained in detail who, and what, the fellow staff (and Shane) at BizzyMart should do in addressing Jessica’s incident ? ? /1
/1
/1
/2
/5
Task 3
(a) Created a list of fifteen (15) specific risks that may be relevant to Bizzy-Mart Chatswood store ?? ?? /5 /5
(b) analysed the:-
- level of risk
- likelihood of the risk occurring
- impact or consequences if the risk occurs ? ? /1
/1
/3
/5
(c) Determined and selected the most appropriate options for treating each of the
above identified risks ? ? /5 /5
(d) Briefly outlined 15 points to consider when developing an ACTION PLAN for
implementing risk treatment ? ? /5 /5
Total Mark
/75 /75
The student’s performance was: ? Satisfactory ? Not Satisfactory
Feedback to Student:
Student signature:
Assessor signature:
END OF ASSESSMENT PART ONE